#talisaspire2013Support ConsultantZena AmosWorking to make you successful...Talis Aspire
Customer ServiceOverview of where we are today and wherewe are heading
ImplementationTalis Aspire Community
Support• Support is growing, with Talis investing inthis key part of the business• Supporting not just the actual system s...
Support• 1st Line (Support)• 2nd Line (Triage)• 3rd Line (Development)• CST (Customer Service Team Requests)
Support• What were you trying to do?• What browser were you using?• What were you bookmarking (URL)?• What list were you w...
Consultancy• There are tasks which are widelydocumented on Knowledge Base that youcan do yourselves• If you don’t have the...
Making going into Year 2 asuccessMany of you will be wondering where the last12 months has goneSo a year in what are tasks...
Rollover•What is rollover?•Planning a Rollover
Hierarchy Changes•Pull the latest Hierarchy data from yourSource•Extra help on the file details can be found onthe knowled...
Staff ChangesSome leave, some join, it’s that time of year•Plan in some time to train new library staffand academics on us...
Questions?
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Talis Aspire - tasks you need to schedule as you prepare for year two (Zena Amos, Alison Kershaw, Talis)

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Talis Aspire - tasks you need to schedule as you prepare for year two (Zena Amos, Alison Kershaw, Talis)
This session will cover Rollover, Hierarchy change management and setting up Library Review setup. This slot will be broken down into 20 min presentation, 10 min Q&A.

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Talis Aspire - tasks you need to schedule as you prepare for year two (Zena Amos, Alison Kershaw, Talis)

  1. 1. #talisaspire2013Support ConsultantZena AmosWorking to make you successful...Talis Aspire
  2. 2. Customer ServiceOverview of where we are today and wherewe are heading
  3. 3. ImplementationTalis Aspire Community
  4. 4. Support• Support is growing, with Talis investing inthis key part of the business• Supporting not just the actual system setupbut advice, if you are unsure how somethingshould or is working, just ask• There are no silly questionsWorking to make you successful
  5. 5. Support• 1st Line (Support)• 2nd Line (Triage)• 3rd Line (Development)• CST (Customer Service Team Requests)
  6. 6. Support• What were you trying to do?• What browser were you using?• What were you bookmarking (URL)?• What list were you working on (URL)?• Can you screenshot or screencast the issue?Service Login (copy and paste the following)• What is your My Profile address (URL)?• http://<yourtenancy>/saml/attributes
  7. 7. Consultancy• There are tasks which are widelydocumented on Knowledge Base that youcan do yourselves• If you don’t have the time, knowledge orresource you can enquire about us workingwith you on a consultancy basis to carry outthese tasks• You may want us to deliver training orprovide hands on support by coming to seeyou
  8. 8. Making going into Year 2 asuccessMany of you will be wondering where the last12 months has goneSo a year in what are tasks ahead?•Rollover•Hierarchy changes•Staff changes
  9. 9. Rollover•What is rollover?•Planning a Rollover
  10. 10. Hierarchy Changes•Pull the latest Hierarchy data from yourSource•Extra help on the file details can be found onthe knowledge base Hierarchy Update DataFormat Specification•Updates can be done as often as you like,but we suggest it is reviewed fully at leasttwice a year
  11. 11. Staff ChangesSome leave, some join, it’s that time of year•Plan in some time to train new library staffand academics on using Talis Aspire•Even plan time to provide refreshers foracademics who may have set up a readinglist, or had one created for them now it’s timeto review•If staff leave you can revoke invitations andassign new list owners
  12. 12. Questions?
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