The Death of the Newspaper Industry           BAD NEWS FOR YOU David Wilkins VP, Taleo Research
Disintermediation1.                                       Newspapers2.   Learning Pro’s = Reporters; Training = News3.   N...
After analyzing more than three milliontweets, gigabytes of YouTube content andthousands of blog posts, a new study hascon...
SHOUT OUT TIME!What does a newspaper reporter do?  – Interview experts and gather information about    events, discoveries...
Disintermediate (v) disintermediate:To attempt to do away with intermediaryentities between two primary marketforces;...
Newspaper Businesses              COPYRIGHT 2009
 Want ads? Car sales? Other sales? Personal ads? Marriage announcements? Editorials? Letters to the editor? News? ...
COPYRIGHT 2009
BUT WAIT, WE’RE NOT INTERMEDIARIES…  Yes you are. Accept it. Move on.  True or False?     “My learning and development gro...
FROM FUNNELS TO NETWORKS Current State             Future State     T&D Groups                               COPYRIGHT 2009
WHAT ARE OUR LEARNING “BUSINESSES”     Compliance and Certification?     On-boarding?     Leadership?     L&D support ...
THESE TOO?    Knowledge Management?    Peer-to-peer learning?    Emergent learning?    Expertise discovery and social ...
THESE TOO?    Knowledge Management?      Peer-to-peer learning?      Emergent learning?      Expertise discovery and s...
THESE TOO?    Knowledge Management?       Peer-to-peer learning?       If 80% of learning and         Emergent learning...
Your Strategic Role
YOU ARE NOT AT THE TABLE… OR ROOM…  True or False:    “My team has actively participated in strategic    decisions to dete...
Marginalize(v) /ˈmärjənəˈlīz                           /:Treat (a person, group, or concept) asinsignificant or peripheral...
WHY COMPANIES ARE ADOPTING SOCIAL MEDIA…https://www.mckinseyquarterly.com/Business_Technology/BT_Strategy/How_companies_ar...
BUSINESS BENEFITS FROM SOCIAL MEDIAhttps://www.mckinseyquarterly.com/Business_and_Web_20_An_interactive_feature_2431      ...
BIGGEST GROWTH AREAS – LOOK FAMILIAR?                                                              8% increaseshttps://www...
INTERNAL USE CASES ARE THE DOMINANT USE CASEShttps://www.mckinseyquarterly.com/Business_Technology/BT_Strategy/How_compani...
SOCIAL MEDIA ADOPTION MIRRORS LEADERSHIP CHANGES  “Command and control” evolving to “Persuade and  influence”  “Top-down c...
OK, SO NOW WHAT?   1.   Partner with Marketing and IT   2.   Invest in yourself and your social media skills   3.   Identi...
MARKETING – THE GOOD OLD DAYS…                                 COPYRIGHT 2009
WHAT’S HAPPENING TODAY?– PEPSI’S MARKETING   "Consumers own the brands as much as we   do, and they want to share their in...
WHAT HAPPENED TO MARKETING?            • 8% of us trust advertising            • 78% of people trust peer recommendations ...
PROOF THAT MARKETING HAS CHANGED?                                    COPYRIGHT 2009
WHAT’S YOUR CURRENT LEVEL OF SOCIAL EXPERTISE?    How many Twitter followers do you have?    Have you ever created a cha...
SOME SKILLS YOU DIDN’T KNOW YOU HAD…    Social and cultural anthropology    Team building and team dynamics    Social p...
THE LARGER CONTEXT  Cultural Issues    transparency, trust, grassroots or top-down  Integration Issues     LMS, HRIS, TM, ...
THE CASE FOR INTEGRATION    Content, knowledge,     information, communication,     learning, collaboration    = Governa...
1.   Social media is not a “future” thing2.   Key uses cases for SM = training3.   Most of us are not at the table4.   We ...
STAYING IN TOUCH    “dwilkinsnh” anywhere on the web    Taleo Research web presence is also me    dwilkins@taleo.com    (6...
Death of the Newspaper Industy: Bad News for You
Death of the Newspaper Industy: Bad News for You
Death of the Newspaper Industy: Bad News for You
Death of the Newspaper Industy: Bad News for You
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Death of the Newspaper Industy: Bad News for You

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This is a session I did at Training 2012. The key argument in this presentation is that there are key parallels between newspaper reporters and learning professionals and that in order to avoid a similar fate, we need to rethink our roles and soon. The key shift is from instructional conduit to platform and strategy design.

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  • http://www.tgdaily.com/software-features/58426-arab-spring-really-was-social-media-revolutionUS now funding efforts to predict world events based on social media traffic.“The U.S. government is seeking software that can mine social media to predict everything from future terrorist attacks to foreign uprisings, according to requests posted online by federal law enforcement and intelligence agencies. Hundreds of intelligence analysts already sift overseas Twitter and Facebook posts to track events such as the Arab Spring. But in a formal “request for information’’ from potential contractors, the FBI recently outlined its desire for a digital tool to scan the entire universe of social media — more data than humans could ever crunch.”http://articles.boston.com/2012-02-12/ae/31052589_1_social-media-electronic-privacy-information-center-law-enforcement
  • http://blog.twitter.com/2011/06/global-pulse.html
  • Death of the Newspaper Industy: Bad News for You

    1. 1. The Death of the Newspaper Industry BAD NEWS FOR YOU David Wilkins VP, Taleo Research
    2. 2. Disintermediation1. Newspapers2. Learning Pro’s = Reporters; Training = News3. News today = &4. was wrong & we’re too slow to adapt
    3. 3. After analyzing more than three milliontweets, gigabytes of YouTube content andthousands of blog posts, a new study hasconcluded that the Arab Spring truly was fueledby social media."Our evidence suggests that social media carrieda cascade of messages about freedom anddemocracy across North Africa and the MiddleEast, and helped raise expectations for thesuccess of political uprising,” says PhilipHoward, an associate professor incommunication at the University of Washington.
    4. 4. SHOUT OUT TIME!What does a newspaper reporter do? – Interview experts and gather information about events, discoveries, and relevant happenings – Summarize and present this information in ways that the general public can understand – Publish their content to their audience
    5. 5. Disintermediate (v) disintermediate:To attempt to do away with intermediaryentities between two primary marketforces; to eliminate the middleman COPYRIGHT 2009
    6. 6. Newspaper Businesses COPYRIGHT 2009
    7. 7.  Want ads? Car sales? Other sales? Personal ads? Marriage announcements? Editorials? Letters to the editor? News? COPYRIGHT 2009
    8. 8. COPYRIGHT 2009
    9. 9. BUT WAIT, WE’RE NOT INTERMEDIARIES… Yes you are. Accept it. Move on. True or False? “My learning and development group has enough staff and resources to properly address ALL of my organization’s training needs no matter how big, no matter how small.” “My team is able to deliver new content and updated learning to my team as quickly as they need it across ALL of their training needs no matter how big or how small.” COPYRIGHT 2009
    10. 10. FROM FUNNELS TO NETWORKS Current State Future State T&D Groups COPYRIGHT 2009
    11. 11. WHAT ARE OUR LEARNING “BUSINESSES”  Compliance and Certification?  On-boarding?  Leadership?  L&D support for initiatives?  L&D support for business units?  EPSS and Help Systems? COPYRIGHT 2009
    12. 12. THESE TOO?  Knowledge Management?  Peer-to-peer learning?  Emergent learning?  Expertise discovery and social networking?  Communities of Practice?  External learning? COPYRIGHT 2009
    13. 13. THESE TOO?  Knowledge Management?  Peer-to-peer learning?  Emergent learning?  Expertise discovery and social networking?  Communities of Practice?  External learning? COPYRIGHT 2009
    14. 14. THESE TOO?  Knowledge Management? Peer-to-peer learning? If 80% of learning and   Emergent learning?  development happens socially Expertise discovery and social networking?  and informally, how long Communities of Practice? External learning? before IT asks why you can’t  use SharePoint as your LMS? COPYRIGHT 2009
    15. 15. Your Strategic Role
    16. 16. YOU ARE NOT AT THE TABLE… OR ROOM… True or False: “My team has actively participated in strategic decisions to determine which social media platforms the company is using or going to use.” COPYRIGHT 2009
    17. 17. Marginalize(v) /ˈmärjənəˈlīz /:Treat (a person, group, or concept) asinsignificant or peripheral: "theymarginalize those who disagree";"marginalized groups." COPYRIGHT 2009
    18. 18. WHY COMPANIES ARE ADOPTING SOCIAL MEDIA…https://www.mckinseyquarterly.com/Business_Technology/BT_Strategy/How_companies_are_benefiting_from_Web_20_McKinsey_Global_Survey_Results_2432 COPYRIGHT 2009
    19. 19. BUSINESS BENEFITS FROM SOCIAL MEDIAhttps://www.mckinseyquarterly.com/Business_and_Web_20_An_interactive_feature_2431 COPYRIGHT 2009
    20. 20. BIGGEST GROWTH AREAS – LOOK FAMILIAR? 8% increaseshttps://www.mckinseyquarterly.com/Business_and_Web_20_An_interactive_feature_2431 COPYRIGHT 2009
    21. 21. INTERNAL USE CASES ARE THE DOMINANT USE CASEShttps://www.mckinseyquarterly.com/Business_Technology/BT_Strategy/How_companies_are_benefiting_from_Web_20_McKinsey_Global_Survey_Results_2432 COPYRIGHT 2009
    22. 22. SOCIAL MEDIA ADOPTION MIRRORS LEADERSHIP CHANGES “Command and control” evolving to “Persuade and influence” “Top-down communication” evolving to “Managed viral communication” COPYRIGHT 2009
    23. 23. OK, SO NOW WHAT? 1. Partner with Marketing and IT 2. Invest in yourself and your social media skills 3. Identify what skills you already bring to the table 4. Demonstrate an understanding of the larger context 5. Make a case for an integrated strategy COPYRIGHT 2009
    24. 24. MARKETING – THE GOOD OLD DAYS… COPYRIGHT 2009
    25. 25. WHAT’S HAPPENING TODAY?– PEPSI’S MARKETING "Consumers own the brands as much as we do, and they want to share their interests and likes," says Bonin Bough, director of social and emerging media for PepsiCo. “Twitter means we can react to something that happens and provide a platform for dialog. Thats the key word. Its about engagement and building the relationship...” COPYRIGHT 2009
    26. 26. WHAT HAPPENED TO MARKETING? • 8% of us trust advertising • 78% of people trust peer recommendations • Advertising is down double digits in broadcast mediums -- print, TV, and radio • And up double digits in conversational mediums – web and mobile devices • Used to measure “eyeballs” now measure influence and conversations *and* eyeballshttp://econsultancy.com/us/blog/5927-consumers-don-t-trust-advertising-is-social-media-part-of-the-solutionhttp://fi.nielsen.com/site/documents/TrustinAdvertisingOct07.pdf COPYRIGHT 2009
    27. 27. PROOF THAT MARKETING HAS CHANGED? COPYRIGHT 2009
    28. 28. WHAT’S YOUR CURRENT LEVEL OF SOCIAL EXPERTISE?  How many Twitter followers do you have?  Have you ever created a channel on YouTube?  Ever post a video to YouTube or podcast?  Ever create and administer a LinkedIn group?  Post and manage a SlideShare presence?  How often do you blog?  How often do you comment on other blogs?  Ever share info on a discussion board? COPYRIGHT 2009
    29. 29. SOME SKILLS YOU DIDN’T KNOW YOU HAD…  Social and cultural anthropology  Team building and team dynamics  Social psychology  Self-efficacy as it relates to social media  Moderation strategies and concepts  Community management strategies  Instructional design: “teach a man to…” COPYRIGHT 2009
    30. 30. THE LARGER CONTEXT Cultural Issues transparency, trust, grassroots or top-down Integration Issues LMS, HRIS, TM, Active Directory, profiles Compliance Issues Archival strategies, moderation / approval models Security Issues Security policies, flagging, keyword triggers Strategy Issues Avoiding balkanization, programming, reward and recognition, moderation, policies, training COPYRIGHT 2009
    31. 31. THE CASE FOR INTEGRATION  Content, knowledge, information, communication, learning, collaboration  = Governance Board  You need to be on it
    32. 32. 1. Social media is not a “future” thing2. Key uses cases for SM = training3. Most of us are not at the table4. We need to be5. It’s not too late, but it’s close
    33. 33. STAYING IN TOUCH “dwilkinsnh” anywhere on the web Taleo Research web presence is also me dwilkins@taleo.com (603) 566-6033 COPYRIGHT 2009
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