Solutions for Human Resource Challenges The Extended DISC ® System

Mission To create tools and concepts that help Management and Human Resources build winning organisations

Extended DISC International - Espoo, Finland Extended DISC ® World

Based on the work of Carla G. Junga History of the Extended DISC ®

Model is based on the work of Carl G. Jung 1928 1951 1994 Extended DISC ® System DISC System Marston: Emotions of Normal People 1921 Jung: Die Psychologische Typen History of the Extended DISC ® Model

Available in 50 languages Worldwide Extended DISC ® World

The Extended DISC ® Model Extended DISC ® Theory of Human Capacity The Four Quadrant Model Extended DISC ® Diamond

Human Capacity Cultural heritage Unconscious behaviour Conscious behaviour Attitudes Values Skills Knowledge Experience Expectations Physical Condition Mental Condition

The Four Quadrant Model Thinking Feeling Intuition Sensing 6. sense 5 senses D C I S D ominance I nfluence S teadiness C ompliance

The Four Quadrant Model Thinking Feeling Intuition Sensing 6. sense 5 senses D C I S Change Renewal Examining Instructions Traditions Checking Influencing Generating ideas Facts Hard values Results Logic Systems Analyses Friendliness Considering others Emotions People Communication Openness

The Four Quadrant Model Precise Follows rules Logical, careful Formal, disciplined Withdrawn, shy Does not express opinions Gets stuck in details Does not take risks Calm, steady Careful, patient Good listener, modest Trustworthy Resists new ideas Does not express Stubborn Does not seek change Decisive, tough Strong-willed Competitive, demanding Independent, self-confident Aggressive, blunt Self-centered Overbearing Exceeds authority Sociable Talkative, open Enthusiastic, energetic Persuasive Flamboyant, frantic Careless, indiscreet Excitable, hasty Loses sense of time Intuition Sensing I S Thinking Feeling D C

Extended DISC recognises and reports in full on 160 different behavioural styles The text bank is capable of producing over 228 million totally different text pages The Four Quadrant Model

Extended DISC recognises and

reports in full on 160 different

behavioural styles

The text bank is capable

of producing over 228 million

totally different text pages

How Extended DISC ® can solve your Human Resource Issues

Recruitment of Staff Identifying the most suitable candidate PA Report focusing on unconscious behavioural style and specific style pages Identifying the behavioural style that best suits a job description Job Analysis Report and PA Report using specific style pages Understanding a candidate’s conscious adjusted style versus unconscious style PA Report’s Advanced Mode, movement in the two profiles, Suggested Interview Questions and Present Situation page Communication with the Candidate PA Report describes how best to communicate knowing the unconscious behavioural style

Recruitment of Staff How will a candidate fit into an existing team PA Report with specific Team Style page, Work Pair Analysis or Team Analysis Minimising the risk of the candidate leaving PA Report focusing on Present Situation, Suggested Interview Questions and Motivators pages Accuracy of the reports Consistency of Results give an indication, but those trained will understand from the movement of the two profiles. Also identification of Invalid Reports Defining interview questions to understand the candidate’s behavioural style PA Report’s Suggested Interview Questions provide suggested questions to be asked by the interviewer

Retention of Staff Identifying employees who are losing motivation or are dissatisfied PA Report’s Present Situation page suggests what needs to be addressed to re-motivate Losing key employees Use PA Reports during Annual Reviews and Present Situation page identifying possible issues Identifying stress and/or pressure and it’s source PA Report – movement in Profiles, Suggested Interview Questions and Present Situation page Identify employees who are uncertain of their role or feeling insecure PA Report – movement in Profiles, Suggested Interview Questions and Present Situation page

Retention of Staff Baffled by employees who simply cannot perform as well as others and might leave PA Report will show if employee is working within or outside their natural comfort zone Unhappy about employee turnover rate but cannot identify why PA Reports for all team members, Team Analysis Report to ensure right people are in right positions, Team Alignment Report to get feedback on issues that need to be addressed, Climate Survey to help identify issues to address Identifying those who are not believers in the firm’s vision and strategy Team Alignment Report and Climate Survey

Motivation of Staff Identifying employees who are losing motivation PA Report’s Present Situation page and movements in Profiles Identifying the cause for lack of motivation PA Report’s Present Situation Page Understanding the influence of the present environment on employees’ motivation PA Report’s Present Situation Page Addressing the needs to re-motivate employees PA Report’s Present Situation Page “Influence of the Present Environment”

Motivation of Staff Understanding what actually motivates every employee PA Report’s Motivators Page especially when recruiting but also for regular appraisals Understanding what situations reduce an individual’s motivation PA Report’s Motivators Page especially when recruiting but also for regular appraisals Understanding what items in an individual’s work environment will be easiest for them PA Report’s Motivators Page especially when recruiting but also for regular appraisals Understanding what items in an individual’s work environment can become weaknesses PA Report’s Motivators Page especially when recruiting but also for regular appraisals

Motivation of Staff Knowing an employee’s communication and decision making styles PA Report Knowing what motivates each employee PA Report Identifying those employees who do not believe in the firm’s vision and strategy Team Alignment Report and Climate Survey

Communication with Staff Understanding employees unconscious behavioural style to improve communication PA Report Understanding the “listening style” of employees to improve communication PA Report Understanding every team member’s behavioural style to help them communicate with one another PA Report and Team Analysis Report. Where two people work closely use Work Pair Analysis Report. 360 Personal Analysis Reports

Communication with Staff Understanding one’s own style to improve communication with others PA Report Helping all team members understand their own natural behavioural style to improve communication PA Report Identifying those employees who do not believe in the firm’s vision and strategy Team Alignment

Skill Shortages Not selecting candidates with the behavioural style that best suits the job PA Report in conjunction with the Job Analysis Report Understanding all the existing team members’ behavioural styles to identify the best replacement for a specific job PA Report for individual team members then a Team Analysis Report Identifying unhappy, stressed employees who are likely to leave, providing a likely succession problem PA Report’s movement in Profiles and Present Situation page

Client Retention Understanding how to identify the behavioural styles of clients PA Reports for employees then a course on “Sales and Communication” using the Extended DISC ® model Understanding how those styles listen PA Report contains this information and the above course would enhance Understanding how best to communicate with those styles PA Report contains this information and the above course would enhance

Client Retention Understanding what motivates the various behavioural styles to buy PA Report contains this information and the above course would enhance How to sell to the various behavioural styles PA Report contains this information and the above course would enhance

Thank you for your interest In the Extended DISC ® System Extended DISC Australian Agent PO Box 253 Albion Q 4010 P 07 3862 2859 F 07 3862 2949 M 0416 01 07 01 www.TalentTools.com.au