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Richard Barrett Building A Culture of Trust Trust Conference
 

Richard Barrett Building A Culture of Trust Trust Conference

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    Richard Barrett Building A Culture of Trust Trust Conference Richard Barrett Building A Culture of Trust Trust Conference Presentation Transcript

    • Building  a  Culture  of  Trust Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 2 Ques%ons What  is  trust? Why  is  trust  important? How  do  you  measure  trust? How  do  you  build  a  culture  of  trust? Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 3 Trust  is  a  rela?onship  value.  It   determines  the  quality  of   interac?on  between  individuals. What  is  Trust? Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 4 Trust  is  essen?al  to  bonding.  It  creates  internal  cohesion  among  a  group   of  people.   What  is  Trust? Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 5 Trust  in  teams  can  only  be  established  when  people  share  the  same  values   and  the  same  purpose:  it  enables  them  to  rely  on  each  to  make  decisions   that  support  the  common  good. What  is  Trust? Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 6 Energe?cally,  we  can  say  trust  occurs  when   people  resonate  with  each  other.   What  is  Trust? Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 7 The  vital  next  stage  of  14  billion  years  of  evolu%on  is  human  beings   learning  how  to  bond  together  to  form  internally  cohesive  human  group   structures.*   *Communi?es,  business  units,  na?ons,  organisa?ons)   Trust Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 8 What  is  Evolu%on? “The  unfolding  ability  of  physical  en??es  and  their  group   structures  to  aIain,  maintain,  and  enhance  their  internal   stability  and  external  equilibrium  in  increasingly  complex   environments.” Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 9 Atoms  became  viable  and   independent,  bonded  through   electro-­‐magne?c  aIrac?on  to   form  molecules  which  then   “cooperated”  to  form  cells.   13  Billion  Years  of  Atomic  Evolu%on DNA Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 10 Cells  became  viable  and   independent,  bonded  through   electro-­‐chemical  aIrac?on  to   form  organisms  which   then  “cooperated”   to  form  creatures.   3  Billion  Years  of  Biological  Evolu%on Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 11 Homo  sapiens,  is  learning  how   to  become  viable  and   independent,  then  bond,   through  trust, to  form  teams/  communi?es   which  are  then  learning  how  to   cooperate  to  form   organisa?ons/na?ons. 60  Thousand  Years  of  Personal  and  Cultural  Evolu%on Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 12 Cultural  evolu?on  is  dependent  on  the  ability  of  humans  to  bond  and   cooperate. Cultural  Evolu%on Bonding  and  coopera?ng  is  dependent  on  our  ability  to  trust  and  be   trusted. Our  ability  to  trust  and  be  trusted  is  dependent  on  our  personal   psychological  evolu%on. Monday, 16 September 13
    • The  Seven  Levels  of  Consciousness  Model Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Rela4onship Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Belonging Feeling  a  personal  sense  of  belonging,  feeling  loved  by  self  and  others.  Being  liked,  blame,  … Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Self-­‐esteem Rela4onship Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Belonging Feeling  a  personal  sense  of  belonging,  feeling  loved  by  self  and  others.  Being  liked,  blame,  … Self-­‐worth   Feeling  a  posi4ve  sense  of  pride  in  self   and  ability  to  manage  your    life.  Power,  status,  … Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Transforma4on Self-­‐esteem Rela4onship Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Belonging Feeling  a  personal  sense  of  belonging,  feeling  loved  by  self  and  others.  Being  liked,  blame,  … Self-­‐worth   Feeling  a  posi4ve  sense  of  pride  in  self   and  ability  to  manage  your    life.  Power,  status,  … Personal  Growth Understanding  who  you  are,  and  what  values  are  important  to  you  .  Becoming  accountable  for  your  life     by  letting  go  of  your  fears. Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Internal  Cohesion Transforma4on Self-­‐esteem Rela4onship Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Belonging Feeling  a  personal  sense  of  belonging,  feeling  loved  by  self  and  others.  Being  liked,  blame,  … Self-­‐worth   Feeling  a  posi4ve  sense  of  pride  in  self   and  ability  to  manage  your    life.  Power,  status,  … Personal  Growth Understanding  who  you  are,  and  what  values  are  important  to  you  .  Becoming  accountable  for  your  life     by  letting  go  of  your  fears. Becoming  an  AuthenAc  Individual Uncovering  your  sense  of  purpose.  Opera4ng  with  integrity.  Becoming  more  fully  who  you   are.   Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Making  a  difference Internal  Cohesion Transforma4on Self-­‐esteem Rela4onship Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Belonging Feeling  a  personal  sense  of  belonging,  feeling  loved  by  self  and  others.  Being  liked,  blame,  … Self-­‐worth   Feeling  a  posi4ve  sense  of  pride  in  self   and  ability  to  manage  your    life.  Power,  status,  … Personal  Growth Understanding  who  you  are,  and  what  values  are  important  to  you  .  Becoming  accountable  for  your  life     by  letting  go  of  your  fears. Becoming  an  AuthenAc  Individual Uncovering  your  sense  of  purpose.  Opera4ng  with  integrity.  Becoming  more  fully  who  you   are.   CollaboraAng  with  Partners Working  with  others  to  make  a  posi4ve  difference  in  the  world   by  ac4vely  implemen4ng  your  purpose  and  vision. Monday, 16 September 13
    •   Stages  in  the  Development  of  Personal  Consciousness Positive Focus / Excessive Focus Service Making  a  difference Internal  Cohesion Transforma4on Self-­‐esteem Rela4onship Survival Financial  Security  &  Safety Crea4ng  a  safe  secure  environment  for  self   and  significant  others.  Control,  greed  ,  … Belonging Feeling  a  personal  sense  of  belonging,  feeling  loved  by  self  and  others.  Being  liked,  blame,  … Self-­‐worth   Feeling  a  posi4ve  sense  of  pride  in  self   and  ability  to  manage  your    life.  Power,  status,  … Personal  Growth Understanding  who  you  are,  and  what  values  are  important  to  you  .  Becoming  accountable  for  your  life     by  letting  go  of  your  fears. Becoming  an  AuthenAc  Individual Uncovering  your  sense  of  purpose.  Opera4ng  with  integrity.  Becoming  more  fully  who  you   are.   CollaboraAng  with  Partners Working  with  others  to  make  a  posi4ve  difference  in  the  world   by  ac4vely  implemen4ng  your  purpose  and  vision. Service  to  Humanity  and  the  Planet Devo4ng  your  life  in  self-­‐less  service  to  your  purpose  and  vision.  Leaving  a  legacy. Monday, 16 September 13
    • Positive Focus / Excessive Focus Stages  in  the  Development  of  Organiza%onal  Consciousness Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Stages  in  the  Development  of  Organiza%onal  Consciousness Survival Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Belonging Loyalty,  open  communica4on,  customer  sa4sfac4on,  friendship.  ManipulaAon,  blame,  … Stages  in  the  Development  of  Organiza%onal  Consciousness Rela4onship Survival Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Belonging Loyalty,  open  communica4on,  customer  sa4sfac4on,  friendship.  ManipulaAon,  blame,  … High  Performance Systems,  processes,  quality,  best  prac4ces,   pride  in  performance.  Bureaucracy,  complacency,  … Stages  in  the  Development  of  Organiza%onal  Consciousness Self-­‐esteem Rela4onship Survival Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Belonging Loyalty,  open  communica4on,  customer  sa4sfac4on,  friendship.  ManipulaAon,  blame,  … High  Performance Systems,  processes,  quality,  best  prac4ces,   pride  in  performance.  Bureaucracy,  complacency,  … ConAnuous  Renewal  and  Learning Accountability,  adaptability,  empowerment,  teamwork,  goals  orienta4on,  personal  growth. Stages  in  the  Development  of  Organiza%onal  Consciousness Transforma4on Self-­‐esteem Rela4onship Survival Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Belonging Loyalty,  open  communica4on,  customer  sa4sfac4on,  friendship.  ManipulaAon,  blame,  … High  Performance Systems,  processes,  quality,  best  prac4ces,   pride  in  performance.  Bureaucracy,  complacency,  … ConAnuous  Renewal  and  Learning Accountability,  adaptability,  empowerment,  teamwork,  goals  orienta4on,  personal  growth. Building  a  Sense  of  Community Shared  values,  shared  vision,  commitment,  integrity,  trust,  crea4vity,  openness,   transparency  . Stages  in  the  Development  of  Organiza%onal  Consciousness Transforma4on Self-­‐esteem Rela4onship Survival Internal  Cohesion Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Belonging Loyalty,  open  communica4on,  customer  sa4sfac4on,  friendship.  ManipulaAon,  blame,  … High  Performance Systems,  processes,  quality,  best  prac4ces,   pride  in  performance.  Bureaucracy,  complacency,  … ConAnuous  Renewal  and  Learning Accountability,  adaptability,  empowerment,  teamwork,  goals  orienta4on,  personal  growth. Building  a  Sense  of  Community Shared  values,  shared  vision,  commitment,  integrity,  trust,  crea4vity,  openness,   transparency  . Strategic  Alliances  and  Partnerships Environmental  awareness,  community  involvement,  employee  fulfillment,  coaching/ mentoring. Stages  in  the  Development  of  Organiza%onal  Consciousness Making  a  difference Transforma4on Self-­‐esteem Rela4onship Survival Internal  Cohesion Monday, 16 September 13
    • Positive Focus / Excessive Focus Financial  Stability Shareholder  value,  organisational  growth,   employee  health,  safety.  Control,  corruption,  greed,  … Belonging Loyalty,  open  communica4on,  customer  sa4sfac4on,  friendship.  ManipulaAon,  blame,  … High  Performance Systems,  processes,  quality,  best  prac4ces,   pride  in  performance.  Bureaucracy,  complacency,  … ConAnuous  Renewal  and  Learning Accountability,  adaptability,  empowerment,  teamwork,  goals  orienta4on,  personal  growth. Building  a  Sense  of  Community Shared  values,  shared  vision,  commitment,  integrity,  trust,  crea4vity,  openness,   transparency  . Strategic  Alliances  and  Partnerships Environmental  awareness,  community  involvement,  employee  fulfillment,  coaching/ mentoring. Service  To  Humanity  and  the  Planet Social  responsibility,  future  genera4ons,  long-­‐term  perspec4ve,  ethics,  compassion,   humility. Stages  in  the  Development  of  Organiza%onal  Consciousness Service Making  a  difference Transforma4on Self-­‐esteem Rela4onship Survival Internal  Cohesion Monday, 16 September 13
    • Measuring  Culture Monday, 16 September 13
    • Personal  Values Pick  ten  values/behaviours  that  most  reflect  who  you  are,   not  who  you  desired  to  become.   Monday, 16 September 13
    • Current  Culture  Values Pick  ten  values/behaviours  that  most  reflect  how   your  organisa?on  currently  operates.   Monday, 16 September 13
    • Desired  Culture  Values Pick  ten  values/behaviours  that,  in  your  opinion,  are  essen?al  for  your  organisa?on   to  achieve  its  highest  performance.   Monday, 16 September 13
    • Placement  of  Values  by  Level Top  Ten  Values 1.  tradi?on  (L)  (59) 2.  diversity  (54) 3.  control  (L)  (53) 4.  goals  orienta?on  (46) 5.  knowledge  (43) 6.  crea?vity  (42) 7.  produc?vity  (37) 8.  image  (L)  (36)       9.  profit  (36) 10.  open  communica?on  (31) 10 42 5 7 9 6 8 3      110 Current  Culture  100  Employees Service Making  a  difference Internal  Cohesion Transforma4on Self-­‐esteem Rela4onship Survival Monday, 16 September 13
    • Distribu?on  of  Values  by  Level Current  Culture  100  Employees 7 6 5 4 3 2 1 0% 10% 20% 30% 40% 10% 9% 16% 19% 20% 10% 4%      11% 1 2 3 4 5 6 7 Cultural   Entropy Service Making  a  difference Internal  Cohesion Transforma4on Self-­‐esteem Rela4onship Survival      7%      2%      2% Monday, 16 September 13
    • Low  Trust  Organisa?onal  Culture Internal  Cohesion Employee  Perspec?ve  (255) bureaucracy (L) 145 3(O) confusion (L) 127 3(O) cost reduction (L) 115 1(O) hierarchy (L) 101 3(O) short-term focus (L) 89 1(O) silo mentality (L) 84 3(O) control (L) 80 1(R) risk aversion (L) 77 1(O) job insecurity (L) 66 1(O) balance (home/work) 65 4(O) Cultural  Entropy   49% No  top  ten  values  at  the  level   of  Internal  Cohesion Monday, 16 September 13
    • High  Trust  Organisa?onal  Culture customer satisfaction 16 2(O) making a difference 15 6(S) commitment 13 5(I) balance (home/work) 12 4(O) continuous improvement 11 4(O) employee fulfilment 10 6(O) teamwork 10 4(R) humour/ fun 8 5(O) customer collaboration 6 6(O) shared vision 6 5(O) Internal  Cohesion making a difference 41 6(S) customer collaboration 38 6(O) information sharing 37 4(O) continuous improvement 34 4(O) commitment 30 5(I) partnerships 29 6(O) continuous learning 27 4(O) professionalism 26 3(O) shared values 25 5(O) accountability 22 4(R) customer satisfaction 22 2(O) leadership development 22 6(O) shared vision 22 5(O) Employee   Perspec%ve  (19) Customer   Perspec%ve  (98) Internal  Cohesion Cultural  Entropy   2% Cultural  Entropy   5% Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 24 Low  Trust  Na?onal  Cultures Bureaucracy Crime/violence Uncertainty Corrup4on Blame Wasted  resources Media  influence Conflict  /aggresion Drugs/alcohol Apathy UK 2012 Cultural   Entropy  59% Bureaucracy Corrup4on   Blame   Uncertainty   Wasted  resources Materialis4c Crime  violence Unemployment Conflict/aggression Military  strength   USA   2010 Cultural   Entropy   58% No  Focus  on   Internal  Cohesion 16th  in  Democracy  (2012) 21th  in  Democracy  (2012) Development  as  Economic   Growth Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 25 Con4nuous  improvement Environmental  protec4on Moral/religious  codes Poli4cal  rights Educa4on Nature  conservancy Shared  vision Informa4on  availability Shared  values Contentment Bhutan 2008 Cultural   Entropy   4% Development  as  the  Evolu%on  of   Human  Consciousness (Buddhist  Philosophy) (Focus  on  GNH) 107th  in  Democracy  (2012) High  level  of   Internal   Cohesion A  High  Trust  Na?onal  Culture Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 26 Cultural  Entropy  and  Trust  in  Na?onal  Leaders 0% 23% 45% 68% 90% Italy UK France Australia US Canada Brasil Sweden UAE 83% 60% 57% 54% 47% 40% 34%34% 27% 12% 42% 51% 32% 56% 42% 57% 59% 73% Cultural  Entropy Trust There  appears  to  be  a  rela-onship  between  the  trust  that  people  have  in  their  leaders  and   the  level  of  cultural  entropy.   (Based  on  data  from  the  Edelman  Global  Trust  Barometer  ) Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 27 The  Impact  of  Entropy  in  Organisa?ons Research  carried  out  in  163  organisa=ons  in  Australia  by  HewiB  Associates   and  the  BarreB  Values  Centre  in  2008. Cultural  Entropy Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 28 Cultural  entropy  is  a  func?on  of  the  personal  entropy  of  the   current  leaders  of  an  organisa?on  and  ins?tu?onal  legacy  of   past  leaders  as  embedded  in  the  structures,  systems,  policies   and  procedures.   How  Does  Cultural  Entropy  Arise? Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 29 What  is  Personal  Entropy? Personal  entropy  is  the  amount  of  fear-­‐driven  energy  that  a  person   expresses  in  his  or  her  day-­‐to-­‐day  interac?ons  with  other  people.   Monday, 16 September 13
    • Powerful  metrics  that  enable  leaders  to  measure  and  manage  cultures. www.valuescentre.com 29 What  is  Personal  Entropy? Personal  entropy  is  the  amount  of  fear-­‐driven  energy  that  a  person   expresses  in  his  or  her  day-­‐to-­‐day  interac?ons  with  other  people.   WARNING   ENTROPY  DESTROYS  TRUST Monday, 16 September 13
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