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Analyzing Data on the Fly - Ron Nyegard Steris at Scope
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Analyzing Data on the Fly - Ron Nyegard Steris at Scope

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  • 1. Analyzing Data on the Fly –Using Analytics to Enhance Customer  Satisfaction Ron Nyegard Director of Business Systems STERIS Isomedix Services
  • 2. STERIS Corporation• Headquartered in Mentor, Ohio• $1.3 billion annual sales• Facilities in 17 countries; sales in 60 countries• Approximately 5,000 employees worldwide• Traded on NYSE under symbol STE
  • 3. Isomedix Locations & Technologies
  • 4. Isomedix Services – Gamma Irradiation12 Processing Locations
  • 5. Isomedix Services – Ethylene Oxide9 Processing Locations
  • 6. Isomedix Services – Process Flow Receiving Process Setup In Process Ready to Ship Released Processed
  • 7. Business Intelligence Challenges•Operational Network•Staffing•Inconsistencies•Data Retention Requirements
  • 8. BI Challenges – Distributed Network Processing Locations x 19OperationsSQL Server Database Home‐based Sales Force x 16
  • 9. BI Challenges – Clandestine Reporting
  • 10. BI Challenges – Inconsistent Customer Presentations
  • 11. BI Challenges – Inconsistent Application Reporting Event Health, Operations Tracking Safety, Env SQL Server SQL Server SQL Server Database Database Database Crystal Reports No internal tool Proprietary tool Export to Excel Export to Excel Export to Excel
  • 12. BI Challenges – Data Retention Requirements Receipt Count by Location – 2007 to 2011
  • 13. STERIS Isomedix Tableau Environment Data Operations Warehouse Server SQL Server SQL Server (Sharing / Collaboration Tool) Database Database Event TrackingSQL Server Database Health, Safety, Env SQL Server Database Desktop (Analysis Tool)
  • 14. Tableau Server Users • Zone Directors • Plant Managers • Production Managers • Quality Systems Managers • Quality Analysts • Sales Directors • Territory Sales Reps • Marketing Manager • Corporate Administration • QS/RC Director • QS/RC Corporate Staff • Health, Safety, Environmental Dept • Human Resources
  • 15. Monitoring Customer Satisfaction
  • 16. Monitoring for Process Delays
  • 17. EO Processing Facility Layout
  • 18. EO Chamber Change‐Over (Control Chart)
  • 19. EO Chamber Change‐Over (Comparison)
  • 20. Equipment Utilization
  • 21. Monitoring Process Volumes
  • 22. Geographic Capabilities
  • 23. System Adoption – Managing Change
  • 24. Return On Investment• Month‐end / Quarter‐end Reporting – 80% time reduction – Improved data analysis / interpretation – Better Visualizations = Better decision‐making• Facility‐based Operational Reporting – Reduction in “clandestine” reporting – Customers appreciate “single‐view” – Expanding to more Customers• Expanding Scope
  • 25. How to Get Started with Tableau Tableau Server Desktop(Analysis Tool)

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