Analyzing Data on the Fly - Ron Nyegard Steris at Scope

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Analyzing Data on the Fly - Ron Nyegard Steris at Scope

  1. 1. Analyzing Data on the Fly –Using Analytics to Enhance Customer  Satisfaction Ron Nyegard Director of Business Systems STERIS Isomedix Services
  2. 2. STERIS Corporation• Headquartered in Mentor, Ohio• $1.3 billion annual sales• Facilities in 17 countries; sales in 60 countries• Approximately 5,000 employees worldwide• Traded on NYSE under symbol STE
  3. 3. Isomedix Locations & Technologies
  4. 4. Isomedix Services – Gamma Irradiation12 Processing Locations
  5. 5. Isomedix Services – Ethylene Oxide9 Processing Locations
  6. 6. Isomedix Services – Process Flow Receiving Process Setup In Process Ready to Ship Released Processed
  7. 7. Business Intelligence Challenges•Operational Network•Staffing•Inconsistencies•Data Retention Requirements
  8. 8. BI Challenges – Distributed Network Processing Locations x 19OperationsSQL Server Database Home‐based Sales Force x 16
  9. 9. BI Challenges – Clandestine Reporting
  10. 10. BI Challenges – Inconsistent Customer Presentations
  11. 11. BI Challenges – Inconsistent Application Reporting Event Health, Operations Tracking Safety, Env SQL Server SQL Server SQL Server Database Database Database Crystal Reports No internal tool Proprietary tool Export to Excel Export to Excel Export to Excel
  12. 12. BI Challenges – Data Retention Requirements Receipt Count by Location – 2007 to 2011
  13. 13. STERIS Isomedix Tableau Environment Data Operations Warehouse Server SQL Server SQL Server (Sharing / Collaboration Tool) Database Database Event TrackingSQL Server Database Health, Safety, Env SQL Server Database Desktop (Analysis Tool)
  14. 14. Tableau Server Users • Zone Directors • Plant Managers • Production Managers • Quality Systems Managers • Quality Analysts • Sales Directors • Territory Sales Reps • Marketing Manager • Corporate Administration • QS/RC Director • QS/RC Corporate Staff • Health, Safety, Environmental Dept • Human Resources
  15. 15. Monitoring Customer Satisfaction
  16. 16. Monitoring for Process Delays
  17. 17. EO Processing Facility Layout
  18. 18. EO Chamber Change‐Over (Control Chart)
  19. 19. EO Chamber Change‐Over (Comparison)
  20. 20. Equipment Utilization
  21. 21. Monitoring Process Volumes
  22. 22. Geographic Capabilities
  23. 23. System Adoption – Managing Change
  24. 24. Return On Investment• Month‐end / Quarter‐end Reporting – 80% time reduction – Improved data analysis / interpretation – Better Visualizations = Better decision‐making• Facility‐based Operational Reporting – Reduction in “clandestine” reporting – Customers appreciate “single‐view” – Expanding to more Customers• Expanding Scope
  25. 25. How to Get Started with Tableau Tableau Server Desktop(Analysis Tool)
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