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TWB Position Paper - Blended Training
 

TWB Position Paper - Blended Training

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Blended Training - TWB's Corporate Training services for distributed workforces

Blended Training - TWB's Corporate Training services for distributed workforces

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    TWB Position Paper - Blended Training TWB Position Paper - Blended Training Document Transcript

    • Blended Training – TWB’s Corporate Training services for distributed workforcesThis page is intentionally left blank
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    • Introduction The rapid growth of science and technology has The Current Scenario affected all facets of human life. Even education or learning approaches are not immune to the Blended learning today is fast becoming the most influence of technology. This is evident in the preferred instruction delivery method both in emergence and increasing use of the Internet, corporate and non-corporate worlds. bringing about a new paradigm shift in learning approaches as well. A confluence of traditional In today’s scenario with prevalence of high face-to-face learning, technology-based learning technology, blended learning often refers (CBT and WBT), and ever-evolving educational specifically to the provision or use of resources that theories has resulted in the phenomenon called combine e-learning (electronic) or m-learning ‘Blended Learning’. (mobile) with all the other educational resources. According to some, the key blended-learning What is blended learning? arrangements could also involve e-mentoring or e- tutoring. These arrangements tend to combine an Blended learning is not a new discovery in e-learning component with some form of human pedagogical techniques. Rather, it is an innovative intervention, although the involvement of an e- way of approaching learning that combines the best mentor or an e-tutor does not necessarily be in the in multiple methods: predominantly traditional context of e-learning. classroom method and technology-based learning. Blended learning is a combination of multiple Why blended learning? approaches that complement each other, and promote effective learning. This method of learning Today, we live in a world controlled by technology. effectively blends traditional face-to-face classroom There are slews of social networking sites, mobile training (physical resources), e-learning (virtual), devices, instant messengers, online forums that and self-paced learning methods so that the learner help busy working individuals socialize and network benefits holistically. An example of such learning with others. Therefore, today, there is a virtual side can be a training session where a well-structured to the social interaction. As a result, even the way introductory lesson is presented in the classroom, people choose to learn has changed drastically. and then follow-up materials are provided online. There are various trends that necessitate the need for blended approach to learning. Some of them In researcher Heinze, A and C Procter’s words: can be summarized in the following way: “Blended learning is learning that is facilitated by  Preference for active, participatory, self- the effective combination of different modes of paced, experiential learning: Instructor-to- delivery, models of teaching and styles of learning, learner model has been replaced by active and founded on transparent communication leaner-centered training/learning approach. This amongst all parties involved with a course.” offers more value in today’s sophisticated world, where the quality of the employees determine Some authors mention such form of learning as the success of an organization. ‘hybrid learning’ (this seems to be more common in  Increasing use of technology: Classrooms Northern American sources) or ‘mixed learning’. are no longer the only place where learning However, all these concepts broadly refer to the takes place. integration (the ‘blending’) of e-learning tools and  Lack of time: Learning can be non-sequential. techniques.  Virtualized social interaction: Today, the way people interact and network has adopted the forms of instant messaging, forum discussions, SMS, Web sites, blogging etc. These positive trends also have influenced the way people learn and train, which cannot be neglected. What is blended learning? Blended learning is a combination of multiple approaches to learning. This kind of learning can be achieved through the use of blended virtual and physical resources. A typical example for this would be a combination of technology-based materials and face-to-face sessions used together to deliver instruction.The Writers Block www.twb.in 1 1 The term Blended Learning is most often applied to the use of technology for instruction delivery. An example of such learning can be a training session
    • Blended learning vs other learning techniques In order to understand what blended learning/training is and the benefits it offers, it is important to differentiate between various kinds of learning, namely face-to-face learning and e-learning, and their disadvantages. Face-to-face learning E-learning Face-to-face learning refers to traditional instructor- Today, as technology evolves and businesses led training that takes place within a classroom. It expand, employees often do not possess the involves an active learning process that takes the required skills to keep up with the fast-paced form of classroom discussions/debates, making development. This gap between the desired and formal presentations, delivering lectures. Motivating actual skill sets can have an adverse effect on the the learners to read and research on their own, employee productivity, performance, and business write, discuss, or be engaged in solving problems results. Continuous learning programs, without are also part of this kind of active learning. Other separating learning events with work activities forms of face-to-face learning can include visual- seems to be the key to bridge this gap successfully. based instruction. E-learning refers to a method of transferring Today, there is a shift from one-way knowledge knowledge supported by multimedia content and transmission to student-centered learning, which delivering it synchronously and/or asynchronously focuses on encouraging students to assume such over an electronic network. It is not considered to higher-order thinking tasks as analysis, synthesis, be a replacement for an instructor-led or classroom and evaluation. The usage of such techniques in training, but acts as a supplement to reinforce the classroom has a powerful impact upon crucial knowledge. Thus, it helps in overcoming students learning. Another way of face-to-face physical and logistic limitations of traditional learning is using the cooperative learning training methodologies. techniques. This method proves to be useful in case of more complex projects, where many E-learning is the unifying term to describe the fields trainers are working on a project that demands of online learning, Web-based training, and learners to work in groups of three or more. The technology-delivered instruction/CBT. term ‘cooperative learning’ also suggests learners coming together and working in groups, contributing to the collective learning activity. Computer-based Training (CBT) and Web-based Training (WBT) Though the face-to-face learning approach has many visible advantages such as social interaction, Computer-based Training (CBT) is an instructional verbal and non-verbal communication, permanency mode whereby the learners gain knowledge by of content, group activities, etc., in today’s using computer. Through computer-aided technologically sophisticated world, it is not the only interactive techniques, learners can complete effective method of learning. special training programs related to their occupation. CBT services are especially effective Disadvantages: for training people to use computer applications. With the help of CBT, users can also study for  Dependency on spoken words/verbal formal qualifications, accreditations, and continued communication professional development. Advantages of CBT are:  Absence of one-on-one attention/instruction available anywhere any time, one-time expenditure  Inability to cater to individual learning styles of for learning, convenient method to train new staff. students  Inability to retain the attention span of learners Web-based training (WBT) is also a kind of training  Time-bound learning sessions that is similar to CBT, but it is delivered over the Internet/intranet.  High cost of training  Need for physical presence of students and Development cost, requirement for self-motivation scheduled classes and discipline, absence of human instructor to answer questions, generic training materials are the most common disadvantages of CBT and WBT.The Writers Block www.twb.in 2
    • Blended learning vs other learning techniques Though, traditionally, e-learning solutions have been more popular among the IT/telecom and banking sectors, many pharmaceutical companies are presently adopting similar packages, especially for sales representative training, assessment, and performance support. Observing the current situation, on an average, an Indian pharmaceutical company has hundreds, sometimes, thousands of on-field sales representatives. In such a case, managing classroom training for a large number of learners is not feasible. Moreover, 60-70 percent of the training budget would be depleted in managing logistics for a large number spread over as large a geographical area as India, rendering it a very expensive exercise. In comparison, the limitation of classroom training is that it is time-bound and can be conducted only at a designated time. This implies that a learner is required to wait for the scheduling of the class. The waiting period could affect the productivity adversely. As a result, e-training is becoming increasingly popular in the present situation and has been replacing the demand for the traditional classroom training. E-learning is often considered to be a source of repetitive training that offers quick and on-time delivery of training for the learners. It ensures consistency, lowers the training logistics and administration overheads, and is readily available anytime, anywhere.  Benefits of Virtual Learning For Corporates For Employees The following are the benefits of Virtual Learning for The following are the benefits of Virtual Learning for corporate customers: employees:  Involves a fraction of the cost of traditional training  Access to interactive, self-paced, multimedia methods training, anytime, and anywhere - at work, home  Provides ‘anytime anywhere training’ and or while traveling performance support to a geographically  Access to multimedia enabled Web-based dispersed work force performance support system  Offers interactive, self-paced courses on various  Self-paced training and performance support to topics access the required topics at any given time  Helps in creating a custom catalogue that  Choice to play entire chapters, or utilize the specifically meets the needs of employees search function to answer a specific question  Charges only for training content  Buttons to pause, rewind and fast forward through  Enables easy planning, budgeting, and paying for topics training expenditures  Engaging and robust Web-based self-paced  Eliminates hardware investment, development classes time, and additional staff requirements  Learning while performing, resulting in increased  Reduces the need and the cost of classroom productivity training  Pre- and post-assessment exams for most of the  Allows users to learn faster, as well as, increase courses comprehension and retention rates by up to 100  Immediate feedback to all users with the topics percent as opposed to standard training methods they need additional training on  Enables employees to learn as they perform,  Less than 10 percent of the cost of the best rather than removing them from the work place instructor-led training options  Offers pre- and post-assessment exams for each course Despite the benefits listed above, e-learning has  Provides detailed reports with insight into many disadvantages, rendering it ineffective to a individual progress and test scores certain extent.  Offers managers a centralized resource for distributing and tracking their employees skills  Need for ready access to a computer and Internet development connection  Increases employees productivity  Need for computer literacy/knowledge of learning  Offers quick implementation and easy roll-out technologies  Lack of instructor-student interaction  Unavailability of the instructor when needed  Reduced/lack of social and cultural interactionThe Writers Block www.twb.in 3 3
    • Blended Learning Though e-learning has many benefits, it can never completely substitute the traditional way of learning, say most experts. What is seen as one of the biggest shortcomings of e-learning is that one misses the personal link/contact that one would otherwise share with a mentor. It is here that blended learning comes into the picture. E-learning, when blended appropriately with classroom training, can be a powerful holistic mode of instruction delivery. All the technologies used in e-learning can be used in blended learning as well, making a unique comprehensive approach to learning. Technologies used in blended learning Blended Learning: A means of enhancing business growth Web-Technologies Blended learning is increasingly being accepted by  Online Interaction Means: E-mail, Web sites, the corporate world to catalyze business and blogs, wikis, e-portfolios, instant messaging organizational growth, which is highly dependent (IM), short message service (SMS), discussion on the quality of human capital deployed. Industries boards, web 2.0 communities and podcasts and organizations are using the blended approach  Web resources: Search engines like Google, to enhance the learning and development Online courseware, electronic databases, experience aimed at improving revenue, reducing digital libraries, and online publications costs and enhancing quality of human capital. Blended learning addresses the needs of most Installed Technologies corporate learning and development programs,  Multimedia Presentation software/hardware allowing pace and space for various delivery such as videocassette recorder, DVD player methods required by different sets of learners.  Interaction Technologies: Videoconferencing, With a perfect amalgamation of media and delivery Web cameras, and application-sharing suites as per the requirements within a particular program, enhanced results can be achieved. Mobile Technologies/ Classroom Peripherals It is often observed that learning experiences are  Laptops, cell phones, PDAs, Tablet PCs, iPods, categorized into steps in a blended learning model digital cameras, Wi-Fi finders, USB drives, and and the learner’s progression from one step to GPS systems another keeps on building upon the previous learning experiences. Thus, a ladder is formed,  Classroom response system, collaborative which learners climb rung after rung and blossom software, computer aided assessment, into a tree of collaboration from the sapling of educational animation, games, screencasts, education. simulations, virtual classrooms As a result, many organizations have graduated Blended learning is seen as a comprehensive from the basic information exchange level to the method to impart learning through information, level of expertise – keeping in line with the interaction, and collaboration elements. This can be scheduled time frames and fixed costs with the best achieved through the use of the technologies help of blended learning techniques. mentioned above plus well-designed classroom training. It not only reduces the cost by reducing all Elements of Blended Learning non-productive activities such as commuting and employing instructors, but also creates reusable content, and accommodates individual learning There are various models of blended learning, each styles, and promotes self-paced learning. However, comprising the following elements (mentioned the classroom sessions prove to be helpful in below) in varied proportions depending upon the developing interpersonal skills through face-to-face organization’s requirements. Blended learning can communication. be classified into:  Learning through information To summarize, blended learning is a method naturally available for distance learning and flexible  Learning through interaction learning, but can also be used in conjunction with  Learning through collaboration face-to-face teaching.  Learning through classroom experiencesThe Writers Block www.twb.in 4
    • Blended Learning Dimensions of Blended Learning Benefits of Blended Learning  Classroom and online learning: Blended Blended learning is highly effective for large learning powerfully combines both instructor-led organizations with people performing similar tasks classroom training and online training (the in different locations and facilities. It enables people Internet and intranet), thereby blurring the to spend classroom, simulator, and On-the-Job disadvantages that exist in both instruction Training (OJT) time on advanced tasks. It also delivery modes. allows training people in core qualifications and  Self-paced and collaborative learning: skills used by all members performing similar jobs, Blended learning creates room for both solitary and then receive location or task-specific training learning and collaborative learning, thus for unique tasks at any defined location. This allowing the learners to accommodate their own learning method appears to be a natural strategy to style of learning at their own pace, without address language problems both at local and compromising social interaction aspects. global levels.  Structured and unstructured: It effectively combines both structured training (well- To sum up, the biggest business benefits of designed course plans) and unstructured factors blended learning are: like discussions, hallway conversations, emails etc.  Scale: One can roll out a new initiative or  Ready-made content and custom content: program to global audiences and reach a large Blended learning consists of regular well- number of people than ever possible before. defined readymade content as well as custom  Speed: If training needs to be delivered to staff made content. Blended learning encourages within a short period, a large number of staff students to research and create their own members can be reached simultaneously. learning materials, under the guidance of an  Throughput: If a training problem is instructor. bottlenecked, the block can be eliminated and  Learn, practice, and perform: Blended training throughput can be improved by orders learning mixes learning, practice, and of magnitude. performance, the vital aspects of learning, to  Complexity: Many training challenges are just help learners integrate practice into the learning process and assess the learning through too complex for a single web-based course or performance metrics. Blended learning does not PowerPoint based webinars. If the material is complex and an organization’s business need replace traditional method of learning. Rather, it demands that people internalize and change complements traditional learning by providing their behavior, using multiple media will get the learner with opportunities to explore and much higher completion and results. practice.  Cost: By thinking about every problem as a In short, complementarities between multiple ‘blending’ challenge, one can select the lowest learning techniques, autonomous learning style of cost media that solves the problem. learners, efficient access to wide range of resources, and effective interaction are four critical dimensions of blended learning. The Writers Block www.twb.in 5 5
    • TWB’s Blended Learning Approach TWB enjoys the status of a pioneer in putting Our blended learning approach provides blended learning into effective use and training appropriate solutions for the ubiquitous problems of corporate employees/individuals with great speed, scale and impact linked with most e- success. TWB’s blended learning approach learning models. In conclusion, TWB’s use of well- considers the key factors and issues in delivering designed blended learning programs as a method instruction. to fulfill an organization’s learning needs has been a great success. Effective combination of learning methods: Figuring out how blended learning can be more effective is very important. At times, this can be a “The concept of Blended Learning has arrived great challenge as well. Though the concept of and is here to stay. However, if it is to add value blended learning sounds very simple (face-to-face to our understanding of effective training and learning + e-learning), failure to gauge the learning, the term needs to be considered in a complexity in designing the training (with a well- broader context. It is not simply about delivery balanced combination of both) can cause failure. In and technology. If the term ‘blended learning’ is this area, TWB’s expertise cannot be neglected. to have longevity in our trainer vocabulary, we must extend its use beyond technology. It must be as much about varying learning methodology Learning gaps: According to some, classroom as it is about training delivery. We must training is ineffective because instructors, more understand more about what motivates learners, often, need to deliver training to mainly two what support they need and how these categories of learners at the same time: well- supportive interventions can take place in informed and least-informed. If the students in practice. Only with this understanding can we get classroom training are on the same level as far as the ‘blend’ right.” the baseline knowledge is concerned, the training becomes effective and productive. TWB’s blended Martyn Sloman, in his book ‘The learning approach gives a provision to cater to Changing World of the Trainer’ students, whose baseline knowledge is not at par with the rest, through means such as online, instant messaging, e-mails etc., thereby helping them raise their knowledge level. Benefits Individual learning styles: With the availability of the new package of tools, TWB’s instructors and By utilizing TWB’s training programs characterized students are able to blend more elements into both by the blended learning approach, an organization classroom and self-paced exercises, thereby can draw the following benefits: effectively catering to individual learning styles. TWB reaches out to learners with a more diverse  Reduced costs set of learning options, which help them raise the  Business continuity level of their knowledge and skills.  Effective holistic learning through classroom Follow-up: Another important factor to be cum e-learning methods considered in blended learning is the follow-up. In  Extended training covering all distributed most cases, this is the most neglected aspects of workforce at various locations learning, especially in adult learning. The objective  Increased productivity because of the quality of the follow-up is to determine the retention level learning of the knowledge and skills taught. TWB has devised its own unique means to ensure that follow-up is practiced to help learners retain their acquired knowledge. TWB’s training department follows up with students by sending out exercises through emails after the classroom training is over. To date, this is known as one of the best ways to ensure learning and retention. We blend various components including courses, content portions, IM pings, blogs feedback, and many other things, to provide maximum benefits to learners.The Writers Block www.twb.in 6 6
    • Case Studies Case Study 1: A Large Leading Software Company A large software company takes the decision to move their technical documentation effort from the US to India. The team in India had the option of hiring and creating a new team or forming a new team from the existing employees. The Writers Block (TWB) is engaged with this software company to search for members with the right talent within the company, who could then be inducted into the technical documentation sector by way of evaluation tests. A technical support team of 20 members, identified as having the base skills, is created. The team was provided with continuous training in best practices by TWB. As a result, this team starts taking over from the US team in 2 months. Ultimately the team doubles the size within next 3 months. Case Study 2: A Multinational Multi-Brand Company The internal market analytics team of a multinational company is engaged in serving its subsidiaries. Such research and analysis is typically for the middle management staff members who determine the key market factors, create decisions points, and put forward these as reports to senior management. However, the multinational wants to change this scenario and wants this internal team to serve the company at a global level. This change means that the local middle management cushion is not present anywhere before the analysis is presented to the customer. TWB provides the exact solution and helps the multinational company formulate a training program for the research team. This step ensures that the research team is able to present its results as research reports to its customers worldwide in a useful way. This training, based on blended learning approach, is created for teams of 20-25 members for over 300 employees spread all over India. The key objective of this well-defined blended learning approach through TWB intervention is to ensure that the existing work is not disrupted. With a long term personalized intervention, there is a surety that each member gets personalized attention. Case Study 3: A Large KPO Provider The said company is one of the largest KPO providers in India and continues to be aggressively engaged in providing KPO services like Analytics. The BPO part of the business also involves serving some customers for the KPO services. The company wants to make use of the available manpower, provided they are found suitable and wants to move them into analytics. The objective is that the analytics team should be able to carry out the analysis required and present the output to the customers as research reports with clear decision points. Under the solution provided, team members are evaluated by the KPO provider team for research, analysis and domain skills, and by TWB for communication capability. The employees who are suitable are promoted to the analytics team. TWB, together with the KPO provider, devises a month’s training program for this team. TWB, using a blended learning approach, conducts a four-day essential classroom training and a four-weeks TWB Online training that runs parallel to the training by the KPO. This is followed by another three days of classroom training. TWB helps the KPO provider create a suitable transformation with the most effective intervention for its team. The team starts taking on responsibilities within a month. Such blended training solution is being laid out for over 500 employees across four locations.The Writers Block www.twb.in 7
    • TWB Services TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite of services that allows our customers to effectively publish their technical knowledge with their people and processes. TWB’s customers range from Global 500 – including Cisco, Accenture, McAfee, LG, Samsung, Citrix, SAP, Siemens, AOL, Intel; Indian technology majors – including Infosys, Wipro; Global defense majors - Pratt & Whitney, Honeywell, DRDO, HAL; and exciting technology startups. TWBs expertise in technical communication ranges from IT Products and Outsourcing, ITES, Banking, Financial, Aerospace, Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing. TWB’s services include: Technical Marketing Technical Product Documentation Quality Solutions Documentation Management  Datasheets  Administrator’s Guide  Datasheets  Copy Editing and Proof Reading  API Document  Cheat sheets  Managing Writing  Configuration Guide  Solution Briefs/Solution Brochures  Editing Services  Functional Specifications Document  Presentations –  Layout and Design Products/Corporate Profile  Installation Manual  Creating SLAs  Brochures and marketing collateral  Interface Document  Web content  Interactive Electronic Technical Business Documentation Manual (IETM)  Audio and video scripts  Maintenance Manual  Business Proposals  Press releases  Online Help  Legal Disclaimers  Direct mail  Operation Manual  Policy Manuals  Newsletter design copy  Product Demo  Style Guide Design  Sales catalogues  Product Specifications Document  Template Design  Sales sheets  Product Overview Document  Quick Reference Guide Business Communication Content Management  Release Notes  Short Reports  Requirement Analysis Document  Single Sourcing  Proposals  SDK Document  File Version Control  Case Studies  Troubleshooting Manual  Document Naming Conventions  Lab Reports  User Manual  Consistent Document Formatting  Memos  Open Source Documentation  Data Transformation  Progress/Interim Reports  Programmers Guides  Writing for Electronic Media  Functional Specifications Document  Use Cases Web site Development Illustrations  Online Help /Context Sensitive Help  Web 2.0 development  Troubleshooting Guides  Graphic Designing  Web content   Info graphics  Web applications Qualitative Analytics for  2D & 3D animation Decision Support Translation and Localization  Line drawings and illustrations Services  Economic Business Research Process Documentation  Industry Analysis  Software Translation Services  Workflows  Market Opportunity Analysis  Document Translation Services  Standard Operating Procedures  Competitive Business Analysis  Localization (L10N) Testing  ISO Documentation  Company & Prospect Profiling  Internationalization (I18N) Testing  CMM Documentation  Reporting Solutions  Assessment of Unmet Market Needs Records Management Deployment and Support  Status and Potential of Technologies  Document Management Solutions  Benchmarking of Strategies Vs  Record Management Storage and  Installation and Configuration Competition Retrieval Guides  Forecasting  Operations Manual  Sales Force Effectiveness  Market Assessments  Competitive Intelligence  Opinion Leadership  Emerging Markets - evaluation and researchThe Writers Block www.twb.in 8 8
    • TWB Software Tools Expertise Our technical proficiency in software and authoring tools includes: Unstructured Content XML Structured Editors Multimedia/Authoring Development  Epic  Adobe Flash®  Microsoft Word®  FrameMaker+SGML  Adobe Dreamweaver®  Adobe FrameMaker®  X-Metal®  Microsoft FrontPage®  Adobe InDesign®  Adobe Captivate®  QuarkXPress® Macromedia Captivate  Adobe PageMaker® Graphics/Animations  Multimedia/Authoring/ Illustrations  Adobe Flash® Supporting tools  Adobe Photoshop®  Adobe Flash CS4 Professional  Adobe Fireworks®  Adobe Flash®  Adobe Illustrator CS3  Adobe Flex®  CorelDRAW Online Help  Adobe AIR®  Microsoft-Expression Graphic  Adobe Dreamweaver® Designer  Adobe Acrobat®  Xara Xtreme (Windows & Linux)  JavaHelp  Microsoft Silverlight®  CuteDraw  Adobe RoboHelp 7.0  Adobe Authorware®  Publisher3D(for animation)  HelpScribble  Adobe Director®  Sketsa SVG Editor (for vector  WebWorks Publisher  Adobe Captivate® graphics)  PowerCHM  Trivantis Lectora®  Techsmith Camtasia  Doc-To-Help  ASP.NET  Arbortext IsoDraw (technical  WinCHM  JSP illustrations for 2D and 3D)  HelpSmith 2.1.1(Windows)  JAVA  Fast-Help  MadCap Flare Standards Graphics/Animation  Help-Server  NVU Help  SCORM 1.2 / 2004  Adobe Flash®  AICC XML  Adobe Photoshop®  W3C  Adobe Illustrator®  Section 508  Adobe Fireworks®  XMetal®  QTI XML  Microsoft Silverlight®  Microsoft Word 2003®,  Microsoft Word 2007® Databases Development and Publishing tools CMS/ LMS  Microsoft Access  XSLT/XSL  Microsoft SQL Server  EDD  Sharepoint®  Moodle Flowcharting  Joomla,  WordPress  Microsoft Visio  Media Wiki  iGrafx  CMS Builder  EDraw  Author-it (formerly AuthorIT)  RFFlow  Alfresco  Flowbreeze  Smart DrawThe Writers Block www.twb.in 9 9
    • Blendedlearning vsotherlearning Industries Servedtechniques TWB services a wide range of technology and knowledge-driven industries, helping them meet their markets better. These include:  Banking, Insurance and Financial Services  ITES/ KPO/ BPO  Consulting and Business Services  Pharmaceuticals and Biotechnology  Defense, Aerospace and Hi-Tech Manufacturing  Process Manufacturing and Allied Industries  Education and Learning  Steel, Ship Building, Construction and Aviation  IT, ITES  Telecom and Digital Communications TWB has been the preferred technical documentation outsourcing company for: The TWB Building US Office: No: 4062, 19th Main Road, TWB HAL 2nd Stage, 11701 Norwegian Wood Drive Bangalore – 560008 Austin, TX 78758 India. Landmark: Behind Carlton Towers Telephone: Telephone: +91.80.40741400 / +1.512.586.8357 +91.80.41256367 Corporate Enquiries: corp@twb.in The Writers Block www.twb.in 10 10