Code Of Honour Nov 08


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This is a visual representation of why Terblanche Property Solutions ( is a real estate business with a difference.

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Code Of Honour Nov 08

  1. 1. Terblanche Property Solutions Code of Honour
  2. 2. Our goal <ul><li>To become one of the top 3 real estate companies measured by total property sales, rentals and market share in the Garden Route by 2011 . </li></ul>
  3. 3. 212 degrees
  4. 4. The Team <ul><li>The people who are making it happen </li></ul><ul><li>You </li></ul>
  5. 5. Market Summary <ul><li>In the past 6 months in Mossel Bay: </li></ul><ul><ul><li>MacYoung closed </li></ul></ul><ul><ul><li>Remax closed </li></ul></ul><ul><ul><li>Rawson closed </li></ul></ul><ul><ul><li>Sotheby’s closed </li></ul></ul><ul><ul><li>Durr moved to smaller offices </li></ul></ul><ul><ul><li>Bobby and other smaller agencies? </li></ul></ul><ul><li>We are growing </li></ul>
  6. 6. Why is that? <ul><li>Because of YOU! </li></ul><ul><li>Are you proud of your achievements? </li></ul>
  7. 7. Why are we different? <ul><li>We stand for something </li></ul><ul><li>Something bigger than ourselves </li></ul><ul><li>We have values... </li></ul>
  8. 8. Our values <ul><li>We will respect ourselves and others in equal measure </li></ul><ul><li>We will always act with irreproachable integrity </li></ul><ul><li>We will continuously strive for service excellence </li></ul><ul><li>As a matter of course, we will always go the extra mile </li></ul><ul><li>We will always add value to our clients and thus to ourselves </li></ul>
  9. 9. What do values mean? <ul><li>They form the backbone of everything we do, say, think. </li></ul><ul><li>They guide us in everything we do and so... </li></ul><ul><li>We act in accordance with a Code </li></ul><ul><li>A Code of Honour </li></ul>
  10. 10. Code of honour <ul><li>Respect: </li></ul><ul><ul><li>We are absolutely trustworthy </li></ul></ul><ul><ul><li>We lead by serving </li></ul></ul><ul><ul><li>We believe teamwork is essential to our success </li></ul></ul><ul><ul><li>We are proudly loyal to this company and our colleagues </li></ul></ul><ul><ul><li>We listen before we speak </li></ul></ul><ul><ul><li>We believe in open communication </li></ul></ul><ul><ul><li>We embrace absolute accountability </li></ul></ul><ul><ul><li>We are humble </li></ul></ul><ul><ul><li>We have an open-door policy </li></ul></ul>
  11. 11. Code of honour <ul><li>Irreproachable integrity </li></ul><ul><ul><li>We do business fairly, honestly and lawful </li></ul></ul><ul><ul><li>We are candid with ourselves and our colleagues </li></ul></ul><ul><ul><li>We are consummate professionals </li></ul></ul><ul><ul><li>We treat our customers and their info confidentially </li></ul></ul><ul><ul><li>We say what we mean and do what we say </li></ul></ul><ul><ul><li>We are transparent </li></ul></ul>
  12. 12. Code of honour <ul><li>Continuous drive for service excellence </li></ul><ul><ul><li>We are obsessive about service excellence </li></ul></ul><ul><ul><li>We will always exceed expectations </li></ul></ul><ul><ul><li>We have a sense of urgency </li></ul></ul><ul><ul><li>We will be specialists in our field and in our areas </li></ul></ul><ul><ul><li>We will be on time, every time – no excuses asked and no excuses given </li></ul></ul><ul><ul><li>We will answer every e-mail, call and letter in no more than 24 hours </li></ul></ul>
  13. 13. Code of honour <ul><li>Going the extra mile, as a matter of course </li></ul><ul><ul><li>Good enough, to us, is not good enough </li></ul></ul><ul><ul><li>We want to be the best at what we do </li></ul></ul><ul><ul><li>We respect our competitors, but we are not overawed by them </li></ul></ul><ul><ul><li>We know what our competitors are doing </li></ul></ul><ul><ul><li>We will be better than them </li></ul></ul>
  14. 14. Code of honour <ul><li>Adding value </li></ul><ul><ul><li>We know we exist because we provide a service </li></ul></ul><ul><ul><li>Our customers are better off after dealing with us </li></ul></ul><ul><ul><li>We exist to make a fair profit </li></ul></ul><ul><ul><li>We will keep our costs down </li></ul></ul>
  15. 15. This is our promise <ul><li>To our clients </li></ul><ul><li>To our colleagues </li></ul><ul><li>We will hold ourselves accountable </li></ul><ul><li>We will be candid about keeping our promise </li></ul>
  16. 16. Only 1 question remains <ul><li>Are you ready to make it happen? </li></ul>