Code Of Honour Nov 08

Terblanche Property Solutions Code of Honour

Our goal
To become one of the top 3 real estate companies measured by total property sales, rentals and market share in the Garden Route by 2011 .

212 degrees

The Team
The people who are making it happen
You

Market Summary
In the past 6 months in Mossel Bay:
MacYoung closed
Remax closed
Rawson closed
Sotheby’s closed
Durr moved to smaller offices
Bobby and other smaller agencies?
We are growing

Why is that?
Because of YOU!
Are you proud of your achievements?

Why are we different?
We stand for something
Something bigger than ourselves
We have values...

Our values
We will respect ourselves and others in equal measure
We will always act with irreproachable integrity
We will continuously strive for service excellence
As a matter of course, we will always go the extra mile
We will always add value to our clients and thus to ourselves

What do values mean?
They form the backbone of everything we do, say, think.
They guide us in everything we do and so...
We act in accordance with a Code
A Code of Honour

Code of honour
Respect:
We are absolutely trustworthy
We lead by serving
We believe teamwork is essential to our success
We are proudly loyal to this company and our colleagues
We listen before we speak
We believe in open communication
We embrace absolute accountability
We are humble
We have an open-door policy

Code of honour
Irreproachable integrity
We do business fairly, honestly and lawful
We are candid with ourselves and our colleagues
We are consummate professionals
We treat our customers and their info confidentially
We say what we mean and do what we say
We are transparent

Code of honour
Continuous drive for service excellence
We are obsessive about service excellence
We will always exceed expectations
We have a sense of urgency
We will be specialists in our field and in our areas
We will be on time, every time – no excuses asked and no excuses given
We will answer every e-mail, call and letter in no more than 24 hours

Code of honour
Going the extra mile, as a matter of course
Good enough, to us, is not good enough
We want to be the best at what we do
We respect our competitors, but we are not overawed by them
We know what our competitors are doing
We will be better than them

Code of honour
Adding value
We know we exist because we provide a service
Our customers are better off after dealing with us
We exist to make a fair profit
We will keep our costs down

This is our promise
To our clients
To our colleagues
We will hold ourselves accountable
We will be candid about keeping our promise

Only 1 question remains
Are you ready to make it happen?

Code Of Honour Nov 08

by Deon Terblanche

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Code Of Honour Nov 08 Presentation Transcript