Switchvox Overview Presentation

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Digium and Switchvox An Overview

Who is Digium
Digium®, Inc., the Asterisk company, is the original creator and primary developer of Asterisk, the industry's first open source telephony platform
Founded in 1999 by Mark Spencer, CTO and original author of Asterisk
Headquartered in Huntsville AL, Development office in San Diego
130+ employees
Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Taken as a whole, open source and open source based business phone systems have 16% market share, more than Avaya or Cisco!
Digium’s Asterisk and Asterisk-based products like Switchvox make up nearly 90% of open source business telephone systems
Digium is the market leader Creative Innovation – Customer Satisfaction – Continual Quality Improvement Eastern Management Group, 2009

Digium Recognition Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Low cost turn-key solution
Easy to use operation
Open solution
Ability to integrate telephony with other applications
CRM (Salesforce.com, etc.)
Mapping
Easy administration
Sophisticated features (Call queues, IVR, Conferencing, etc.)
Low cost calling
Unified communications features: Video, Presence, Instant Messaging, Fax
Integration with Outlook for address books, email
SMB Customer Needs Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Voice Over Internet Protocol
Traditional Voice
Uses a dedicated link between callers
Constant link is required even when there is no sound
Voice Over IP (VoIP)
Technology that turns voice signals into data
Already used by carriers
Only requires link to send actual sound
Traditional vs. VoIP

Creative Innovation – Customer Satisfaction – Continual Quality Improvement Switchvox – more than an IP PBX

Switchvox Features
Easy web-based management
Advanced Visibility with the Switchboard
Automatic Call Distribution (Queues)
Simple, Effective Reporting
Call Recording
Automatic Backups
Find me, Follow me
Customizable Features
IVR (Interactive Voice Response)
Web User Portal
Voicemail to Email
Faxes to Email
Call Log, Call Cascade, Call Block

Creative Innovation – Customer Satisfaction – Continual Quality Improvement Switchboard

View and manipulate calls
Drag and Drop Transfers and Parking
Record your own and others’ calls
Monitor employee calls, whisper, and barge
Click to Call
Real time queue status
Chat
User profiles with photos for internal calls
Switchboard Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Switchvox Productivity
Find Me, Follow Me
Never miss a call
One number finds you
Switchvox handles voicemail, even when calls are routed to your mobile phone
Callers know they can always reach you – they never know you are out of the office
Schedule out of office call routing, so you don’t need to remember to turn it off when you return!
Conferencing
Switchvox replaces expensive third-party conference bridge services
Every user has their own conference room with a unique PIN code
Easy to schedule on-demand conference calls with basic conferencing features built in!

All aspects of system configured from easy-to-use web portal
Comprehensive onboard Help system to make administration even easier
Easy yet powerful
Easy!!
Ease of Management Creative Innovation – Customer Satisfaction – Continual Quality Improvement

ACD / Call Queues
Customizable call routing options
Highly visible status through Switchboard
Extensive reporting options
Very flexible!

Reporting
Gather extensive call data with just a few clicks
Can be made available to supervisors and management without enabling access to critical system configuration options
View on web as a graph or as data
Export to Excel
Creative Innovation – Customer Satisfaction – Continual Quality Improvement Reporting

Record your own calls or those of your employees on the fly
Setup automatic recording schedules for certain extensions or queues
Delete old recordings or back them up all automatically
Recording Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Backups
Perform an automatic full system backup to your FTP server as often as you want
Choose which data you want to backup
Restore entire system to spare hardware in the event of a failure
Phones can failover to an alternate server if primary server fails (Phone Feature Pack option)
Creative Innovation – Customer Satisfaction – Continual Quality Improvement Backups & Failover

Route incoming calls based on the number that was dialed
Block or re-route certain outside callers
Inbound Call Rules Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Outbound Call Rules
Alter outbound Caller ID based extension making call or on rule being used
Apply rules to users to prevent or allow certain dial patterns or even specific numbers
Creative Innovation – Customer Satisfaction – Continual Quality Improvement Outbound Call Rules

Customizable Features
Customize Intercoms, Dial by Name Directory, Call Parking Lot, and more
Create intercoms for specific groups or areas
Create directories by First name, last names, and also by different people
Creative Innovation – Customer Satisfaction – Continual Quality Improvement Customizable Features

Customize attendants from simple to complex depending on your business need
Record phrases in multiple languages so you only have to program your attendant one for all languages
Use variable clauses to automatically alter attendant behavior depending on time of day, keys pressed or other factors
Interactive Voice Response Creative Innovation – Customer Satisfaction – Continual Quality Improvement

All users can access information based on permissions
Personal call rules
Voicemail & faxes
Call log
Phonebook
Conference bridge
Personal reports & logs
Customize phone behavior (Phone Feature Pack option)
Switchboard
Web User Portal Creative Innovation – Customer Satisfaction – Continual Quality Improvement

Subscriptions for peace of mind
Your system automatically ships with 10 subscriptions and one year of maintenance!
Benefits:
Code releases - For the next 12 months, your system is eligible for all software updates:
Major code releases
Minor point-code
Bug fixes
Technical support - Access to technical support from 6 a.m. – 6 p.m. PST (extended hours are available)
User extension licenses - Easily add additional extensions for additional users
Access to standard Switchboard panels : Google Maps, Salesforce.com and SugarCRM

Subscription benefits Creative Innovation – Customer Satisfaction – Continual Quality Improvement Silver Gold Platinum
Access to all code releases within 12 months
Major releases
Minor point-code
Bug fixes
Ability to add additional user extensions Access to hosted Switchboard panels: Google map, Salesforce.com and SugarCRM panels Access to business hours email support Access to Digium business hours phone support Access to after hours phone support First year $55 $77 $110

** Optional slides for Phones **

Polycom Soundpoint IP 330
High quality audio
Easy to read display
Soft-buttons change function by context
Easy to Use
Small footprint
Built In Switch

Polycom Soundpoint IP 650
Same features as IP330 plus:
Large backlit display
Ideal for receptionist areas
Add up to three expansion modules for a total of 48 line keys

Polycom Soundstation IP 6000
Superior audio quality
Full feature set just like SoundPoint phones

Phone Feature Packs
Enhance your handsets with Phone Feature Packs
Automatically detect phones
Connect phones to the Switchvox
Allow administrators to customize phone options
Provide Unified Communications features to the phone

Phone Feature Packs Creative Innovation – Customer Satisfaction – Continual Quality Improvement Snom Polycom Detects phones on the same network Easy setup of extensions on phones Easy configuration of options on phones Phones can failover to a second Switchvox Custom ringtones Unified Communications Applications User profile & photo displays on internal calls

Typical Project Outline
Planning Phase
System Design
Network Review
Data Collection and Compilation
Network Implementation
Reconfigure or Install Switching
Install any additional equipment needed
Voice Implementation
Pre-configure PBX in-house
Install PBX onsite
Deploy phones
Perform Training
Cutover
Users practice on new phones
When ready: perform cutover of phone lines

Switchvox Overview Presentation

by TTMScott on Apr 20, 2010

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Switchvox Overview Presentation — Presentation Transcript