We Are All Accountable: Student LearningOutcomes Across the DivisionNew Directions in StudentDevelopment Conference March 4-5, 2010 Sharon Kearns, M.Ed., Director of Testing Elise Davis-McFarland, Ph.D., VP for Student Services Trident Technical College Charleston, SC
Student Affairs professionals havethe responsibility for ensuring that institutions of higher education become true learning communities committed to providing transformative educational experiences for all students. Learning Reconsidered – ACPA, NASPA
The institution provides student support programs, services, and activities consistent with its mission that promote studentlearning and enhance the development of its students. (Student Support Services)
Learning Goals are: Designed to press all students to excellence and focus on enhancing the intellectual, personal, physical, social, an d career development of students. Challenging, appropriate in terms of rigor and diversity, meet student needs, and are consistent with the stated goals of the program.
Objectives are: Identified for the specific subject areas and the various programs such as the activity programs, and student personnel services. Expressed in terms of the specific behaviors, skills, and attitudes to be sought in each program area of the school. Consistent and coherent with the major purposes of the school.
Different Student ServicesOutcomes Student service outcomes Satisfaction, needs, program quality Student development outcomes Values, attitudes, beliefs, psychosocial development Learning outcomes Knowledge and skills
Why Student LearningOutcomes? The business of colleges is teaching and learning. If you’re not a major player in that business you’re just sitting on the bench.
You need a frame ofreference1. Learning Reconsidered - ACPA/NASPA Cognitive complexity Knowledge, acquisition, integration, ap plication Humanitarianism Civic engagement Interpersonal and intrapersonal competence Practical competence Persistence and academic achievement
You need a frame ofreference2. Principles of Good Practice for Student Affairs - ACPA/NASPA Active learning Values & ethical standards High expectations for student learning Systematic inquiry Effective resource use Educational partnerships Community
Assessment should show thatStudent Services Plays a significant role in student learning Makes a difference in academic success Promotes retention and persistence Enhances cognitive development Enhances affective development
Brainstorming andConsensus How about? What if we…? about…? What if we…? Hm m.. Hm m
What if a student asks… What should I be able to do as a result of my interaction with the______ office in Student Services? What should I be able to learn from meetings with my financial aid officer? What would you say? Think of what you expect students to be able to do/know as a result of their interactions or participation.
What should students gainfrom Student Services? Essential life skills Personal responsibility Perseverance Decision making/critical thinking Financial responsibility Technology use
Students Admissions FA Orientation Testing Registrar Student Activities Counseling Student EOC Employment (ex: ofdemonstrate grants)Essential Life Skills Personal X X E E Responsibility Practices time management Perseverance E E E X Demonstrates understanding of importance of academic progress Goal-setting/ XDecision-making/ CareerCritical-thinking Develop. (P, A, C) Successfullychooses a career based on his/her career profile Financial E E Responsibility Demonstrates understanding ofthe FA Application Process Technology Use X X X E X E E X Demonstratesadequate technical skills to successfully complete a computer-based process.
What should students gainfrom Student Services? Essential social skills Effectivecommunication Interpersonal skills Civic mindedness Ethical behavior Adherenceto legal and ethical requirements
The Pyramid Departmental Plans Student Affairs Divisional Plan College Strategic Plan Institutional Mission
Mission Pyramid Department al Mission (develop & standardize) Unit Mission (EOP, EM, SD) Divisional Mission Institutional Mission
Mission Statements: BEFORE As part of the Student Services Division of Trident Technical College, the staff members of the Financial Aid/Veterans Assistance Office are committed……. Trident Technical College Registrar’s office mission is to provide the best possible service….. Testing Services’ Mission is to provide assessment services in an efficient…… The Educational Talent Search program will sustain a supportive and…… Project ASSIST is in the Student Services Division of TTC and is partnered with other federally funded grant programs under……. The mission of Career and Employment Services is to prepare students for the transition from…… Student Activities’ mission is to complement the academic program and enhance the students’ college…. What’s missing?
Mission Statement ExampleBEFORE Orientation ServicesOur Purpose... The mission of Orientation Services at Trident Technical College is to provide a welcoming environment in which new students and their families obtain information necessary for a successful transition into college life. Through our orientation program, we encourage campus involvement, academic success, and student retention. Our aim is to integrate new students and families into campus life while easing the transitions and stresses associated with starting college. In order to achieve these objectives, students and families who attend an orientation will….. View a video to familiarize them with the campus environment and physical facilities Explore Trident Technical College’s Website Talk with an Orientation Leader to Verify the student’s major Learn about important processes, like registration Be assigned an academic advisor Receive important printed materials about the College Find out about student services and organizations Have questions answered Take a walking tour of the campus, if desired Register for courses during the registration period in the Orientation Services Centers if they are non-degree students
AFTER Orientation ServicesIn support of the Student Services Division mission ofencouraging student success, Orientation Servicesprovides a comprehensive orientation program toencourage campus involvement, academic success,and student retention.
A good learning outcome… Indicates what the student should know or be able to do Is measurable Relates to experiences you provide Is realistic Aligns with vision, mission and values Adapted from Bentrim-Tapio, 2008
Learning OutcomeStatements Specify what students will be able to do, know, and/or demonstrate as a result of participating in or completing an activity/service/program. Should be expressed as knowledge, skills, attitudes or behaviors. Adapted from Bentrim-Tapio, 2008
We always use verbs Bloom’s Taxonomy Describe Demonstrate Develop Identify Difficult to Measure Appreciate Aware of Familiar with
The wording… Active Verb EXPECTATIONAs a result of • Demonstrate • 50% improvement • Average performance • Identify • Pre-test post-test • Explain improvementBEHAVIOR INTENTION• Meeting Will be able to• Participating • Mock interview• Working with • Time managementACTIVITY Who• Program • Students• Service • Athletes• Activity • Officers Adapted from Bentrim-Tapio
Learning Outcome Examples As a result of students attending financial aid workshops and receiving financial aid education, the student default rate will not exceed 5%. As a result of instruction from the test proctor, students will manage their time in order to complete their tests within the allotted time. As a result of attending officer training sessions and holding office, organization officers will demonstrate improvement in their leadership skills from the beginning of their tenure through completion.
Lay groundwork & develop consensus Use findings to Form SLO Committeeimprove programs & to initially oversee services, enhance process learning, decision- making, planning/budgeting Assessment Cycle Develop, review, re Mission, Goals, Objectives, vise MissionAnalyze data & Statements Outcomes , SLOs, expectedreport findings performance levels w/ managers & IR Collect Data Develop surveys, forms, rubrics, (develop cycle) etc.
Satisfaction vs. Learning is muchlike the relationship betweenReliability and Validity.Just as reliability means nothingwhen the problem is validity,satisfaction doesn’t mean much whenstudents don’t learn.
Satisfaction surveys don’thelp you understand all of the contributions of your programs & services don’ttell you how your programs and services contribute to student development & learning don’t tell you everything you need to know about programs & service improvements Bresciani, 2002
Satisfaction… 85% of students will agree or strongly agree that mock interviews helped them feel more confident in their interviewing skills. Adapted from Bresciani, 2002
If you haven’t noticed, we’reexperiencing a paradigm shift.
Learning…85% of students who attend the How to Interviewworkshop will score average or above average ona mock interview evaluation matrix.
Student Services StudentLearning Outcomes Show Academics that Student Services makes significant contributions to learning Form the basis for collaborations that Promote measurable student learning Promote student engagement and socio- academic integration Provide models for indirect learning Bresciani, 2002