Enterprise 2.0
Knowledge Management
A Revolution of Knowledge in Three Parts.
Previously…
1. Sharing knowledge is always
   voluntary, no one can ever be
   forced.
2. We share knowledge when we
   have the right...
Is there a new
knowledge management?




http://www.flickr.com/photos/jam343/1703693/
NO
There is no new knowledge
       management.
YES
People are connected.
It is no longer about storing
knowledge…
…but about
knowledge




             Just In Time.
That happens in formal
networks…
…and even more with informal
networks.
*average ratio between formal and informal
networks in businesses.
quot;Liberating knowledgequot;, Snowden, D., Introducto...
How can the boss connect the
       right people?
He doesn‘t.

 We focus on
daily business.
Just like Brad.
Brad works in
product
development
for a large
supplier of the
automotive
industry.
Brad and his collegues need to
quickly work up a small project.
Brad‘s team uses Social Software.




                              Wiki      Rate
                     Blog
             ...
Wiki
  They collect and prioritize
  requirements into a Wiki, …




+ Simple management of large stakeholder groups
+ Tra...
Wiki
  …post status reports and
  minutes on the Blog, …                               Blog



                   Jeff



...
Wiki
  ...communicate within the
  team via Microblog,...                           Blog

                                ...
Wiki
  … create and discuss content
  in their Wiki, …                                            Blog

                  ...
Wiki
  … and remain up to date via
  RSS.                                               Blog

                            ...
Brad ist excited about
Social Software:




+ Improved team work and
  communication.
+ More transparency of the project
 ...
Word travels fast.
Social Software expands, …
…finds new domains…
                      Process Management
                Skill Management
                            ...
…and calls for a new culture
of openness:
Culture 1.0
„Which information shall we make
accessible?“
Culture 2.0
„Which information has
to be secured?“
Social Software is now also a part of
Lisa‘s daily work-life.




                 She uses Wikis and
                  B...
In a discussion of…




                      … she finds…
…Brad!
… and Christie...
… and Bill.
And why is it
working now?
Because our daily business creates
context and audience automatically…
…and for this reason we are
motivated to share knowledge.
To share knowledge,
is a side effect of
our work!
While we work we
leave marks in the system…
                     Documents
Discussion
                Opinions
     Meetin...
…and Social
Software makes
those marks
completely
transparent.
Social Software links content.




                                 1
Social Software links content with
people.




                                     2
Social Software links people.




                                3
When Social Software is understood as a
comprehensive plattform used in daily
business…
…then out of a hierarchical viewpoint
comes…
…complete transparency…
…over experts, topics and…
…(informal) networks.
Example: Network visualisation
in a Confluence Enterprise Wiki
So the right people meet…
…and new ideas
are developed
together.
1. It is no longer about reading the best
   documents, but most of all finding the
   right contact person.
2. With Socia...
How do I create
an Enterprise 2.0?
Visit us: http://www.besser20.de/english
Frank Wolf, Christoph Rauhut, Simone Happ,
Christopher Buschow, Katja Dräger, Christin Büttner
Thanks to:
Anne Glas, Holge...
f.wolf@t-systems.com
             simone.happ@t-systems.com
http://www.t-systems-mms.com/mms/en
         http://www.besser...
Enterprise 2.0 Knowledge Management - People at the Center
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Enterprise 2.0 Knowledge Management - People at the Center

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Enterprise 2.0 Knowledge Management
A Revolution of Knowledge in Three Parts.

Part 2 People at the Center

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Enterprise 2.0 Knowledge Management - People at the Center

  1. 1. Enterprise 2.0 Knowledge Management A Revolution of Knowledge in Three Parts.
  2. 2. Previously…
  3. 3. 1. Sharing knowledge is always voluntary, no one can ever be forced. 2. We share knowledge when we have the right audience, that motivates us and creates the right context. 3. Social Software alone is not the solution to the old problems of knowledge management.
  4. 4. Is there a new knowledge management? http://www.flickr.com/photos/jam343/1703693/
  5. 5. NO There is no new knowledge management.
  6. 6. YES People are connected.
  7. 7. It is no longer about storing knowledge…
  8. 8. …but about knowledge Just In Time.
  9. 9. That happens in formal networks…
  10. 10. …and even more with informal networks.
  11. 11. *average ratio between formal and informal networks in businesses. quot;Liberating knowledgequot;, Snowden, D., Introductory Chapter, 1999, CBI Business Guide
  12. 12. How can the boss connect the right people?
  13. 13. He doesn‘t. We focus on daily business.
  14. 14. Just like Brad. Brad works in product development for a large supplier of the automotive industry.
  15. 15. Brad and his collegues need to quickly work up a small project.
  16. 16. Brad‘s team uses Social Software. Wiki Rate Blog Extensible Work Place Office Integration Discussion Access Search Management
  17. 17. Wiki They collect and prioritize requirements into a Wiki, … + Simple management of large stakeholder groups + Transparent process of prioritization
  18. 18. Wiki …post status reports and minutes on the Blog, … Blog Jeff + Content can be classified into multiple categories (tags)- easier to find. + Status reports are summarized automatically.
  19. 19. Wiki ...communicate within the team via Microblog,... Blog Microblog + International teams stay up to date. + Spontaneous ideas, advice and comments will be available to everyone.
  20. 20. Wiki … create and discuss content in their Wiki, … Blog Microblog Forums + Content and discussion all in one place: less e-mail-traffic. + Easy intergration of other file formats (Excel, Visio, …) and simple export (PDF, Word).
  21. 21. Wiki … and remain up to date via RSS. Blog Microblog Forums RSS + Transparency of the current state of processing. + Less information flooding (e-mails). + I decide what‘s important to me!
  22. 22. Brad ist excited about Social Software: + Improved team work and communication. + More transparency of the project progress. + Less e-mails and fewer meetings. + Projects become more efficient.
  23. 23. Word travels fast.
  24. 24. Social Software expands, …
  25. 25. …finds new domains… Process Management Skill Management Team Organization Documentation Project Management Requirement Management Reputation and Communication Ideas and Innovations Learning and Change Management … Customers Employees Partners
  26. 26. …and calls for a new culture of openness:
  27. 27. Culture 1.0 „Which information shall we make accessible?“
  28. 28. Culture 2.0 „Which information has to be secured?“
  29. 29. Social Software is now also a part of Lisa‘s daily work-life.  She uses Wikis and Blogs for her projects.  RSS keeps her updated about project status.  She is active on the Staff Blog.
  30. 30. In a discussion of… … she finds…
  31. 31. …Brad!
  32. 32. … and Christie...
  33. 33. … and Bill.
  34. 34. And why is it working now?
  35. 35. Because our daily business creates context and audience automatically…
  36. 36. …and for this reason we are motivated to share knowledge.
  37. 37. To share knowledge, is a side effect of our work!
  38. 38. While we work we leave marks in the system… Documents Discussion Opinions Meetings Comments Links Tags
  39. 39. …and Social Software makes those marks completely transparent.
  40. 40. Social Software links content. 1
  41. 41. Social Software links content with people. 2
  42. 42. Social Software links people. 3
  43. 43. When Social Software is understood as a comprehensive plattform used in daily business…
  44. 44. …then out of a hierarchical viewpoint comes…
  45. 45. …complete transparency…
  46. 46. …over experts, topics and…
  47. 47. …(informal) networks.
  48. 48. Example: Network visualisation in a Confluence Enterprise Wiki
  49. 49. So the right people meet…
  50. 50. …and new ideas are developed together.
  51. 51. 1. It is no longer about reading the best documents, but most of all finding the right contact person. 2. With Social Software we are able to build up and maintain networks and make them more transparent. However its successful implementation requires the right cultural, technological and organizational conditions. 3. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be actively created.
  52. 52. How do I create an Enterprise 2.0?
  53. 53. Visit us: http://www.besser20.de/english
  54. 54. Frank Wolf, Christoph Rauhut, Simone Happ, Christopher Buschow, Katja Dräger, Christin Büttner Thanks to: Anne Glas, Holger Günzler, Dada Lin, Jana Frommhold, Ricarda Köckler
  55. 55. f.wolf@t-systems.com simone.happ@t-systems.com http://www.t-systems-mms.com/mms/en http://www.besser20.de/english
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