Cross Roads Bank Belgium

Crossroads Bank for Social Security: some further strategic orientations Frank Robben General manager Crossroads Bank for Social Security General manager Smals Sint-Pieterssteenweg 375 B-1040 Brussels E-mail: Frank.Robben @ ksz.fgov.be Website CBSS: www.ksz.fgov.be Personal website: www.law.kuleuven.ac.be/ icri /frobben CBSS Smals

Some further strategic orientations
evolution towards a network of service integrators
integrated service delivery via multisectoral value chains
re-use of basic services, components and authentic sources
optimization of mutual consistency and quality of information in authentic sources
cooperation with new actors, e.g.
regions and communities
instances delivering supplementary benefits based on the social security status of a person
tax administration
external prevention services
health care providers

Towards a network of service integrators Internet Extranet region or commmunity FEDMAN Services repository FPS FPS FPS ASS ASS Services repository Extranet social sector ASS RPS RPS Services repository VPN, Publi-link, VERA, … City Province Municipality Services repository Service integrator (FEDICT) Service integrator (CBSS) Service integrator (Corve, Easi-Wal, …)

re-use of the crossroads bank model in other sectors
health care
justice
new services for companies, e.g.
E-box
optimized feedback mechanisms
maximal abolition of enquiries for statistical reasons
further simplification of declaration of social risks via further harmonization of basic concepts
simulation system for benefits in case of employment of a specific person
pan-european service for declaration of temporary or partial professional activities by foreign employees or self-employed persons on the territory of other countries

new services for citizens
further automatic granting of benefits
after authentication via the electronic identity card
electronic access to personal data, the processing status and the status of service delivery
access to career planning system
information about possibilities of career planning
implication of choices made on the individual social and tax status
access to loggings related to information exchanges
cooperation platform for social inspection services, with e.g.
co-ordinated planning
risk analysis based on data mining

eGovernment training/coaching: possible objectives and topics Frank Robben General manager Crossroads Bank for Social Security General manager Smals Sint-Pieterssteenweg 375 B-1040 Brussels E-mail: Frank.Robben @ ksz.fgov.be Website CBSS: www.ksz.fgov.be Personal website: www.law.kuleuven.ac.be/ icri /frobben CBSS Smals

Types of use of training/coaching
instrumental use
immediate valorization
answer to a concrete question
conceptual use
valorization in the long run
support to development of policy or strategy
legitimating use
legitimation of a proper position or proposal

Useful topics
expectations of stakeholders of eGovernment
citizens
companies
political decision makers
intermediaries
interest groups
possible objectives of eGovernment
strategic: gains in effectiveness, user satisfaction, democracy, transparency, …
operational: gains in efficiency and productivity, cost reduction, …
methods to set the objectives
open co-ordination
co-ordinated planning
…

Useful topics
critical success factors
political
organizational
process optimization or re-engineering
architectural and technical
legal
security and privacy protection
change management, training and coaching
cooperation between all stakeholders
user implication
multidisciplinary approach
project management
measurement and monitoring

Useful topics
good practices related to
information management
information modelling
unique collection and re-use of information
validation of information (information quality)
management of information
sharing of information
protection of information
process optimization or re-engineering
governance structures with involvement of representatives of the stakeholders/users
financing

Useful topics
ICT-architecture
layered, service oriented architecture
interoperability
technical
syntactical
semantic
functional – processes – services
legal
organizational
based on
components
open specifications
open standards

Layered, service oriented architecture Basic services Applications Data Presentation Business services

Useful topics
legal aspects
standardization of legal concepts
basic principles relating to information management
information security and privacy protection
protection against ICT crime
unique identification keys
probative value of electronic information
electronic signature
equal access to public services
transparency of administrations
...

Useful topics
basic skills
participation in policy making process
negotiation techniques
management of heterogeneous groups
communication with
policy makers
business people
ICT people
lawyers
program and project management
change management
measuring instruments
financial management

Beyond training/coaching ?
benchmarking
cooperation platforms
re-use of basic services
natural way to cooperative governance
basis for support in the own country

Benchmarking
stimulation of development of metrics related to the own institution/sector/country
cost and efficiency
quality
customer orientation
effectiveness
innovation
comparison with metrics related to the best practices in the own country or other countries
as a basis for
giving comparative account about the own performance
knowledge of strengths, weaknesses, opportunities and threats (SWOT-analysis)
permanent and structural improvements
evaluation of management and collaborators

Cooperation platforms
eGovernment is about integration
integrated service delivery to citizens and companies
integrated policy support
thus, need for cooperation between
government institutions
government institutions, companies and citizens
government levels
countries
multidisciplinary (see critical success factors)
based on
shared objectives
co-ordination and division of tasks, rather than centralisation
trust and transparency

Re-use of basic services
reason
cost control
concentration on core business
faster time to market
flexibility to adapt
examples
network
user and access management
transformation
routing
process orchestration
state machines

Example: user and access management
identification of physical and legal persons
authentication of the identity of physical persons
management and verification of characteristics (e.g. a capacity, a function, a professional qualification) of persons
management and verification of mandates between a legal or physical person to whom an electronic transaction relates and the person carrying out that transaction
management and verification of authorizations

Policy Enforcement Model User Policy Enforcement ( PEP ) Application Policy Decision (PDP) Action on application Decision request Decision reply Action on application PERMITTED Policy Information ( PIP ) Information request/ reply Policy Administration ( PAP ) Policy retrieval Authentic source Policy Information ( PIP ) Information request/ reply Policy repository Action on application DENIED Manager Policy management Authentic source

Policy Enforcement Model
Policy Enforcement Point (PEP)
intercepts the request for authorization with all available information about the user, the action being requested, the resources and the environment
passes on the request for authorization to the Policy Decision Point (PDP) and extracts a decision regarding authorization
grants access to the application and provides relevant credentials
Policy Decision Point (PDP)
based on the request for authorization received, retrieves the appropriate authorization policy from the Policy Administration Point(s) (PAP)
evaluates the policy and, if necessary, retrieves the relevant information from the Policy Information Point(s) (PIP)
takes the authorization decision (permit/deny/not applicable) and sends it to the PEP

Policy Enforcement Model
Policy Administration Point (PAP)
environment to store and manage authorization policies by authorised person(s) appointed by the application managers
puts authorization policies at the disposal of the PDP
Policy Information Point (PIP)
puts information at the disposal of the PDP in order to evaluate authorization policies (authentic sources with characteristics, mandates, etc.)

Natural way to cooperative governance
governments reason in terms of (legal) competences
eGoverment needs cooperation
thus, need for cooperative governance models that permit real cooperation with respect for division of competences
platforms for eGovernment training and coaching could naturally evolve towards this kind of structure

Basis for support in the own country
gaining authority and trust
good results of benchmarks
recognition as an international best practice
arguing the own proposals
alignment with international common vision and best practices
elements of comparison
possible export of national vision, solution methods or even services to the international level

How to share eGovernment experience ?
official bodies, needed for
formal approval of common objectives, standards and specifications
formal approval of task sharing
preparation of legal framework
less formal cooperation platforms
training/coaching
exchange of information and experiences
mutual help
operational cooperation
instruments
meetings
training/coaching
databases of best practices
interactive collaborative tools
networks of advisors

Possible participants
policy makers
government workers
academics
service suppliers, if no direct commercial objective

Points of attention
most useful knowledge is tacit knowledge => need for extraction and coding
comparability of best practices
knowledge harmonization
guaranteeing knowledge quality
problem of distributed knowledge
finding the relevant knowledge
finding the right person who can help
usefulness of a common assessment framework for eGovernment ?

Common assessment framework Leadership Process and change management Key performance results Human resources management Strategy and planning Partnerships and resources Staff results Customer- oriented results Society results ENABLERS RESULTS INNOVATION AND LEARNING

More info
personal website
http:// www.law.kuleuven.ac.be/icri/frobben
Crossroads Bank for Social Security
http:// www.ksz.fgov.be
Smals
http:// www.smals.be

Good practices
information modelling
unique collection of re-use of information
management of information
electronic exchange of information
protection of information

Information modelling
information is being modelled in such a way that the model fits in as closely as possible with the real world
information modelling takes as much account as possible of anticipated use of information
the information model can be flexibly extended or adapted when the real world or the use of the information changes

Unique collection and re-use of information
information is only collected for well-defined purposes and is targeted to meet the requirements of these purposes
all information is collected once, from as near to the authentic source as possible
information is collected according to the information model and following uniform guidelines
with the possibility of quality control by the supplier before the transmission of the information
the collected information is validated once according to established task sharing criteria, by the institution that is most entitled to it or by the institution which has the greatest interest in correctly validating it
it is then shared and re-used by authorized users

Management of information
a task sharing model is established indicating which institution stores which information as an authentic source, manages the information and maintains it at the disposal of the authorized users
information is stored according to the information model
information can be flexibly assembled according to ever changing legal concepts
every institution has to report probable errors of information to the institution that is designated to validate the information

Management of information
every institution that has to validate information according to the agreed task sharing model, has to examine the reported probable errors, to correct them when necessary and to communicate the correct information to every known interested institution
information is only retained and managed as long as there exists a business need, a legislative or policy requirement, or, preferably anonimized or encoded, when it has historical or archival importance

Electronic exchange of information
once collected and validated, information is stored, managed and exchanged electronically to avoid transcribing and re-entering it manually
electronic information exchange can be initiated by
the institution that disposes of information
the institution that needs information
the institution that manages the interoperability framework (service integrator)
electronic information exchanges take place on the base of a functional and technical interoperability framework that evolves permanently but gradually according to open market standards, and is independent from the methods of information exchange

Electronic exchange of information
available information is used for
the automatic granting of benefits
prefilling when collecting information
information delivery to the interested parties

Protection of information
security, integrity and confidentiality of government information is ensured by integrating ICT measures with structural, organizational, physical, personnel screening and other security measures according to agreed policies
personal information is only used for purposes compatible with the purposes of the collection of the information
personal information is only accessible to authorized institutions and users according to business needs, legislative or policy requirements
the access authorization to personal information is granted by an independent institution, designated by Parliament, after having checked whether the access conditions are met

Protection of information
the access authorizations are public
every actual electronic exchange of personal information is preventively checked on compliance with the existing access authorizations by an independent institution managing the interoperability framework
every actual electronic exchange of personal information is logged, to be able to trace possible abuse afterwards
every time information is used to take a decision, the information used is communicated to the person concerned together with the decision
every person has right to access and correct his/her own personal data

Cross Roads Bank Belgium

by TRIAS on Aug 16, 2007

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Cross Roads Bank Belgium — Presentation Transcript