Nothern Ohio Crisis Team


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TPComps, Service Master, Best Technology, Maintenance Unlimited, and other firms have formed a business relationship to bring a compreshensive crisis management solution to businesses in nothern Ohio. This presentation outlines the companies and thier offerings.

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  • Nothern Ohio Crisis Team

    1. 1. North Ohio Crisis Management CooperativeBusiness Overview Slides<br />Presentation to explain the offering<br />
    2. 2. Introduction to TPComps<br />Introduction to ServiceMaster<br />Introduction to Best Technology Strategy<br />Introduction to NEOMA<br />How this cooperative works together<br />Example event<br />Contents<br />
    3. 3. Leader in Business Resiliency Planning founded in 1993 <br />Publications and Articles: PACC Progress, News-Herald, COSE Update, Ohio Bar Association newsletter, blog<br />Staff Certifications: CISM, CISSP, IAM, BCMMA, QGCS, cbcp<br />Affiliations: ISSA, CPO, ISACA, NOFI, ICOR, CERT, PCPA<br />Memberships: PACC, COSE, DIBS, EBG<br />
    4. 4. Resiliency Planning Overview<br />Business Impact Analysis (BIA) / Business Continuity Maturity Model Assessment (BCMMA) / BOST Diagram<br />Uncover possible hidden or inherent threats or risks from neighbors, environment, or system processes<br />Reference to frameworks (NFPA, CobIT, ITIL, ITGC, etc.) for standardization<br />Understanding of business critical processes, operations, and applications<br />Ability to link failures to financial and non-financial impact costs<br />Clarify and justify RCOs, RTOs, and RPOs (Recovery ** Objectives: Capacity, Time, Point)<br />Prioritize risk mitigation based on quantitative data with a management review meeting to discuss findings<br />Report listing reviewed findings, remediation actions, and potential next steps<br />Security Assessments (continuation of the BIA process)<br />QualysGuard mapping and vulnerability management external report identifies all computer resources across all platforms (Windows, Linux, Unix, etc.)<br />QualysGuard used for audit and compliance (SOX, HIPAA, PCI, internal policy, etc.) verification that can be presented to partners and auditors<br />Report on exposure evaluation, potential risks, and threats (building, access, utilities, environment, location, etc.) with an eye on your secureness and recoverability and tied to current HR policies<br />Disaster Recovery (DR) Planning (continuation of the BIA process)<br />Understanding of why having a data backup is not disaster recovery<br />Develop response procedures (identification, declaration, escalation, notification, communication, etc.)<br />Develop team procedures (IT, Finance, etc.) to handle unique interruptions (PC crash, fire, etc.)<br />Develop restoration procedures (personnel, IT, facilities, telecom, clients/vendors/suppliers, equipment, etc.)<br />Correlate procedures to RCOs, RTOs, and RPOs to ensure business drivers are realized, adjust any as needed<br />Testing of all plans and procedures to verify they are complete and workable when time is critical and resources may be short<br />Training of staff on the plan and their roles in the recovery<br />
    5. 5. Resiliency Planning Overview<br />Business Continuity (BC) Planning (continuation of the DR process)<br />Recovery efforts may take months with operations resuming at different facilities or on different equipment<br />Develop operational continuance procedures (Payroll, Invoicing, etc.) without access to the core systems<br />Develop alternative staffing plans for possible shift changes or remote work<br />Develop supplier plans and alternative supply channels to ship and receive resource materials<br />Identify protection mechanisms for critical forms, papers, and supplies that are irreplaceable or require long lead times<br />Review insurance policies to ensure adequate coverage protection limits<br />Exercise plans to verify workability and Train staff on alternative work processes<br />Life Continuity Planning (Unique no- or low-cost business benefit)<br />Lunchtime introductory training session available for employees and their families<br />Evaluate exposures to potential risks and threats (building, access, utilities, environment, location, etc.) with an eye on secureness and recoverability<br />Assistance to create a supply kit tailored to the family with home inventory, medical records & key documents<br />Develop the core plans (evacuation, communication, meeting, etc.)<br />Education on information security concerns (PC crash, PC hacking, ID theft, etc.) and ways to avoid common events<br />Review insurance policies to ensure adequate coverage protection limits<br />Coordination of plans with work, schools, neighbors, and religious institution<br />Ongoing Support<br />Plans must remain current to be effective and useable - Quarterly, biannual, or annual reviews available<br />Provide executive statements or reviews as needed to meet upstream requirements or audits<br />Non-major adjustments to the current plans are part of the maintenance agreement<br />Priority support and guidance are given during a recovery event, up to and including on- site staff<br />
    6. 6. Thank You Questions, Comments, or Concerns<br />Ted Kozenko,CISM, CISSP, IAM, BCMMA, QGCS<br />TPComps LLC<br />P. O. Box 1303<br />Mentor, OH 44061-1303<br />phone (440) 375-0088<br />fax (440) 354-2527<br /><br /><br />TedKozenko or TPComps<br />TedKozenko or TPComps<br /> TPComps<br />TedKozenko3<br />“Life is thickly sown with thorns, and I know no other remedy than to pass quickly through them. The longer we dwell on our misfortunes, the greater their power to harm us.” –Voltaire<br />
    7. 7. Every Disaster, large or small, presents unique challenges in terms of recovery, clean-up, and restoration.  <br />ServiceMaster Clean’s expert staff is always on-call to respond to your emergency at any or night!  ServiceMaster Clean leads the restoration industry in quality and customer satisfaction.  Our commitment to  superior results, courteous and timely customer support,  and conscientious cost control is reflected in our  unconditional guarantee.   <br />
    8. 8.
    9. 9. GO GREEN with ServiceMaster Clean!<br />ServiceMaster by AmeriSteam embarked on a carpet reclamation and recycling program in 2009 as part of a nationwide carpet recycling effort by the carpet industry and Carpet America Recovery Effort (CARE). An estimated 5 billion pounds of carpet gets sent to US landfills every year and ServiceMaster is doing its part to lessen this burden on our earth. But, ServiceMaster doesn’t stop there, in the event of a loss ServiceMaster:<br /><ul><li>Will recycle everything that can be recycled (metals, wood, flooring, plastic, etc.)
    10. 10. Will do this for our clients seamlessly
    11. 11. Any unsalvageable materials coming out of your building will come back to our office to be sorted for recycling, rather than going in your dumpsters or directly to the landfill.
    12. 12. Will provide upon request a manifest with percentages of material recycled.</li></ul> <br />Please go to to watch us in action!<br />
    13. 13. Questions?<br />Jaime Shoens<br />Sr. Account Manager<br />ServiceMaster by Ameri-Steam<br />5280 West 161st Street • Brook Park, OH 44142<br />Office: 216.271.7223<br />Cell: 216.509.1221<br />
    14. 14. Services Offered<br /><ul><li>Complete I.T. Helpdesk Outsourcing
    15. 15. Tactical Incident Response and Hands-on Support
    16. 16. Network Engineering and Business Consulting
    17. 17. Proactive Monitoring Services
    18. 18. Break/fix Dispatch Services</li></li></ul><li><ul><li> 20 minutes from all points in northeast Ohio from Sandusky to Erie, PA
    19. 19. Retainable to same-day response time
    20. 20. Team play culture: you have a relationship manager and full team of qualified, informed service technicians.
    21. 21. Less frequent dispatches because of advanced managed monitoring services</li></ul>Best Technology Advantage<br />
    22. 22. <ul><li>National reach for delivery of project resources.
    23. 23. Industry-leading infrastructure expertise.
    24. 24. Fully insured and debt-free.
    25. 25. Sensitivity to your business concerns.
    26. 26. Owned right here in northeast Ohio.</li></ul>Northeast Ohio’s I.T. Response Leader<br />
    27. 27. Ted Wallingford<br />Executive Consultant<br />260 Burns Road<br />Suite 200<br />Elyria, OH 44035<br />(440) 471-0344 ext 101<br /><br /><br />Contact / Questions<br />
    28. 28. NORTHEAST OHIOMAINTENANCE ASSOCIATION<br />The Leading Authority in <br />Strategic Infrastructure Management<br />Sustained Facilities Maintenance<br />Green Technology Implementation<br />
    29. 29. The NEOMA DifferenceBlending a variety of resources to create operational efficiency.<br /><ul><li>We eliminate the inefficient “layers” between management and contractor
    30. 30. We act as a one-call, single-source facility management resource
    31. 31. We take a preemptive approach to systems maintenance
    32. 32. We provide NO-FEE strategic consulting services</li></li></ul><li>NEOMA Key Competency: Facilities Maintenance Cost Containment<br />The NEOMA Process<br /> Facilities Assessment<br /> System Evaluation<br /> Cost Containment Calculation<br /> Program Implementation<br /> Monitor Results / Reassess<br />Assess<br />Evaluate<br />Implement<br />
    33. 33. NEOMA Contact Information<br />Northeast Ohio Maintenance Association<br />Joseph P. Friscone, President <br />14800 Foltz Industrial Pkwy<br />Strongsville, Ohio 44149<br />(440) 238-1162<br />Maintenance Unlimited, Inc.<br />Joseph P. Friscone, President<br />37 years experience in site work, excavating, emergency response, and service and repair of underground utilities in Northeast Ohio<br /><ul><li>Vast experience addressing the specific needs of facility directors, property managers and building owners</li></li></ul><li>How We Work Together<br />Each member brings their own specialization to you to solve your business’ immediate needs and to help you proactively plan for future events.<br />
    34. 34. Crisis Mgmt. Team Overview<br />
    35. 35. Work with your existing staff to augment their efforts or provide outsourced resources<br />Provide a planning methodology to potentially avoid interruptions<br />Provide the execution of proven plans when time is critical and resources may be short<br />Can provide a one-call solution<br />Help you control costs by moving from reactive management to proactive planning<br />How This Helps Your Business<br />
    36. 36. Provides an implementation of the Voluntary Private Sector Preparedness Accreditation and Certification Program (aka Title IX of US Public Law 110-53 / The Public-Private Readiness Preparedness Act) and other regulations<br />How This Helps Your Business<br />
    37. 37. Payroll Interruption due to a water leak<br />TPComps coordinates the recovery effort: works to activate alternative plans, coordinates crisis communications, and provides updates to all stakeholders<br />ServiceMaster handles the water removal and remediation<br />Maintenance Unlimited / NEOMA handles the physical pipe and building repairs<br />Best Technology handles the rebuild of the damaged payroll server<br />Situation Example<br />