Introduction - TOPdesk on Tour 2013

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Coordinating your supporting departments such as IT, FM, and HR may seem an operational nightmare to some. However, the right approach can help you improve your services while saving both time and money. TOPdesk believes that collaboration between supporting departments is the key to success.

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Introduction - TOPdesk on Tour 2013

  1. 1. Twitter #ontour13 Rik Prins Managing Director TOPdesk UK
  2. 2. Twitter #ontour13 TOPdesk on Tour Making connections Shared resources, shared possibilities
  3. 3. Twitter #ontour13
  4. 4. Twitter #ontour13 What have TOPdesk been doing?
  5. 5. Twitter #ontour13 Growing turnover
  6. 6. Twitter #ontour13 Growing team
  7. 7. Twitter #ontour13
  8. 8. Twitter #ontour13 TOPdesk 5
  9. 9. Twitter #ontour13 TOPdesk 5
  10. 10. Twitter #ontour13 TOPdesk on Tour Making connections Shared resources, shared possibilities
  11. 11. Twitter #ontour13 Customer Service Experience · Good service can be taken for granted · Bad service is guaranteed to be brought to light · Result is not enough · Individual expectations play a big part
  12. 12. Twitter #ontour13 What is important in providing services?
  13. 13. Twitter #ontour13 Working together
  14. 14. Twitter #ontour13 Working together
  15. 15. Twitter #ontour13 Service Management Organisation
  16. 16. Twitter #ontour13 Trend
  17. 17. Twitter #ontour13 Shared Service Management · We can learn a lot from each other · Quality of services will improve · Because we identify the one customer · Cost reductions
  18. 18. Twitter #ontour13 Programme Shared Service Management simplified 14:30 - 15:15 Vision on the future of Service Management Breakout session 15:15 - 15:45 Making connections Demonstration of TOPdesk 15:45 – 16:30 TOPdesk for SSC Discussion and drinks 16:30 – 17:00
  19. 19. Twitter #ontour13 All presentations are published and available for download www.slideshare.net/topdesk

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