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TOPdesk’s Nancy Van Elsacker (Managing Director) and Alexander Janssens (Senior Consultant) explain how ITIL processes are set up within their organization. TOPdesk’s Support department comprises 51 employees who provide customer service in five different languages. 65 developers build the software across three countries, while 75 consultants implement the software. With so many colleagues involved, you can understand how this often generates interesting discussions. Attendees can expect a frank look behind the scenes at the leading service management software provider.
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