TNS Trends in the Payments Value Chain

1,023 views
761 views

Published on

Fintan Byrne, Senior Vice President and General Manager of TNS and Mark Beresford, a Director of EDC, opened proceedings in the Retailer Payments Theatre at RBTE. Their presentation, Changing Times: Trends in the Payments Value Chain, evaluated how evolving consumer behaviour is shifting power and influence to the customer.

Published in: Retail
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,023
On SlideShare
0
From Embeds
0
Number of Embeds
8
Actions
Shares
0
Downloads
60
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

TNS Trends in the Payments Value Chain

  1. 1. Changing Times: Trends in the Payments Value Chain Fintan Byrne, SVP & General Manager, TNS Mark Beresford, Director, Edgar Dunn & Company
  2. 2. TNS – Central to the payments ecosystem
  3. 3. Major trends identified across entire stakeholder framework Consumer Merchant Payment Technology Provider Acquiring Bank Card schemes & issuers Stakeholder Framework
  4. 4. 6 major trends were identified… Value chain expansion Alternative payment methods The way customers shop and pay New business models Regulatory changes New players
  5. 5. 6 major trends were identified… Value chain expansion Alternative payment methods The way customers shop and pay New business models Regulatory changes New players Technology is changing the way customers shop and pay. Merchants want to be responsive but need to invest in the right technologies
  6. 6. Integrated multichannel – the offline and online worlds have merged CARDS OFFLINE CARDS ONLINE ONLINE PREPAID OFFLINE PAYMENT M-WALLET
  7. 7. A bewildering array of investment choices 202019901980197019601950 Physical Digital Cloud computing 2000 2010
  8. 8. Customer interaction has changed
  9. 9. Click and collect expected to reach €20 to €25bn by 2018
  10. 10. Mobile shopping today Paris Chicago Seoul London London Paris
  11. 11. Redesign of the point of sale Combining virtual and physical worlds Adidas Marks & Spencer
  12. 12. Virtual mirrors
  13. 13. Mobile point of sale & tablets  Personalised shopping  Up-selling & cross-selling  Stock checking  Queue busting  Assisted selling  Wow factor  Reduced walk-aways
  14. 14. Consumers beginning to embrace ‘tap to pay’ concept UK France Spain Germany Italy Ireland Contactless terminals: 158,000 Contactless cards: 34.5 million Number of transactions: 6 -7 million Contactless terminals: 100,000 – 120,000 Contactless cards: 12.3 million Number of transactions: 0.5 – 1 million Contactless terminals: 180,000 – 200,000 Contactless cards: 3 – 4 million Number of transactions: 1 – 2 million Contactless terminals: 15,000 – 20,000 Contactless cards: 2 million Number of transactions: n/a Contactless terminals: 6,000 Contactless cards: ~ 1 – 2 million Number of transactions: n/a Contactless terminals: 6,000 Contactless cards: 1 – 2 million Number of transactions: 0.5 million Sources: UKCA, CB, Visa, MasterCard, NFC Times (all figures are 2012/2013) Progressive Contactless Markets Nascent Contactless Markets
  15. 15. …laying the foundations for Mobile Wallets
  16. 16. How should retailers respond?
  17. 17. Security, simplicity & reliability must be maintained…. Yes 68% No 32% What are the key challenges you face to accept payments? 55% 55% 45% 42% 33% 18% 12% Source: EDC 2013 Retailer Survey Security Simplicity Reliability
  18. 18. Conclusion
  19. 19. Questions Mark Beresford Director, Edgar Dunn & Company www.edgardunn.com Fintan Byrne Senior Vice President and General Manager, TNS www.tnsi.com

×