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BALDRIGE AWARD WINNING ORGANIZATION: HONEYWELL FEDERAL MANUFACTERING &TECHNOLOGIES, LLCCentenary College Shemwie Chen, Michael Coughlin, NadiraGBA 603 Singh, Lissette Tapia
Contents Baldrige Award Mission & Criteria Company Comparison Leadership Strategic Planning Customer Focus Performance Measurement & Analysis Workforce Focus Process Management Results Conclusion
Baldrige Award The Baldrige Programs mission is to improve the competitiveness and performance of U.S. organizations The award is given annually by the National Institute of Standards and Technology (NIST) to organizations that show excellence in the following areas: Strategic Customer Leadership Measurement Planning Focus Workforce Process Results Focus Management
LeadershipCommunication Open–door policy and information sharing Skip Level Meetings and Ask the FM&T PresidentVision and Values To be the most admired team within the United States National Nuclear Security Administration (NNSA) Enterprise Alignment Process (EAP)Focus and Action Management Assurance ProgramTyco International Opportunity for Improvement Model Ethical Behavior TYCO Guide to Ethical Conduct
Strategic PlanningHoneywell Strategy Implementation Gather information from customers, employees, and managers Data and Implementation Assessment Models Quarterly Feedback ReportsTyco Strategy Strength Core Values are integrity, accountability, teamwork and innovationTyco Strategy Weakness Implementation of Strategic Plan
Customer Focus Honeywell FM&T Customer Centric Approach DRIVE CUSTOMER VOICE OF ENGAGEME CUSTOMER NT Product Offering Customer Listening Customer Support CUSTOMER Measure Customer Engagement Building Customer Culture Monitor Customer SatisfactionSource:NIST website
Measurement, Analysis, andKnowledge ManagementTyco Performance Measurement Analysis Measurement strength in performance data of operational performance for key products and services, regulatory compliance, and customer satisfaction Monitoring and Measurement of Customer SatisfactionOFI Integration and Implementation Data Management Methods Manufacturing Resource PlanningAction Planning
Process ManagementHoneywell FM&T Sigma Six Process Project relation to business strategy Measuring understanding Analyzing alternative concepts Designing a robust process Verifying a plan to ensure performance Reviewing a process to determine any improvementsTyco International OFI adopting the Sigma SixProcess
Results HONEYWELL FM&T TYCO INTERNATIONALSales 72% increase 9% increaseInitiatives Continuous execution Improvements in data and monitoring of management, monitoring strategy daily and and measuring quarterlyBaldrige Award Recipient experienced Improved organizational high performance and systems and success implementation of the Baldrige Criteria to achieve performance excellence
Conclusion The Baldrige Program raises awareness about the importance of performance excellence in driving the U.S. and global economy, provides global leadership in the learning and sharing of successful strategies, performance practices, principles and methodologies. Honeywell FM&T is an exemplary role-model of an effective and efficient organizational management system. Tyco International has opportunities for improvements and once implemented can be a recipient of the Baldrige Award.
References Baldrige National Quality Program, Honeywell Federal Manufacturing & Technologies profile, Retrieved fromhttp://www.nist.gov/baldrige/publications/upload/Honeywell_FMT_Profile.pdf Baldrige Performance Excellence. Criteria for Performance Excellence. Retrieved from http://www.nist.gov/baldrige/publications/criteria. Baldrige Performance Excellence. Malcolm Baldrige National Quality Award. Retrieved from http://www.nist.gov/baldrige/award_recipients/honeywell_profile.cfm Baldrige Self-Analysis Worksheet. Retrieved from www.nist.gov/baldrige/.../2011_2012_Optional_Worksheet.doc CNN Money. Honeywell International. (2011). Retrieved from http://money.cnn.com/magazines/fortune/global500/2011/snapshots/11 Daft, R. L. (2010). Organization Theory and Design (10th ed.). Mason, OH: South-Western Cengage Learning Honeywell International Inc., (2012) Retrieved on August 31, 2012 from http://finance.yahoo.com/q/pr?s=HON+ Honeywell Company Overview. (2011). Retrieved from http://honeywell.com/ Tyco International (2011) Annual Report. Retrieved from http://www.tyco.com/2011annualreport/pdfs/TYCO11AR_FULL_FINAL. Tyco Electronics. (2008). Industrial Components and Application Guide. Retrieved August 27, 2012 from www.te.com/aboutus/news/prodnews.asp?id=1560 Tyco Electronics.(2008) Global Quality Management System. Retrieved on August 27, 2012 from www.te.com/aboutus/quality/pdf/102-1