FIRST SCREENIn 1929, we were introduced to the “First Screen” Still today, Television advertising is a tremendously effective way to market
Second Screen• In 1992 the world was introduced to the “browser” featuring 26 live web pages.• Second Screen was born.• This has been the fastest growing and in most cases, most cost effective form of marketing for businesses ... until now ...
Third Screen2008 saw the evolution of the “Third Screen”Immediately, 87% of American homes had at least one mobile web capable device in them including: o Mobile phones, iPads, iPods, Nintendo DS, Mini Notebooks, etc
Always on, always available Mobile provides a means for brands to engage their consumers!Which not only builds brand equity but also refreshes their relationship with their customers.
Mobile Marketing Techniques • Mobile Search • Location Based Services• SMS Text Message • QR/2D Barcodes • 3D/Augmented Reality Marketing• Mobile Applications • Mobile Video• Mobile Gaming• Mobile Web Sites• Bluetooth Proximity and Wifi
Mobile Marketing is for your 20 percenters(the 20% of your customers that spend 80% of the money) Mobile is an OPT IN ONLY channel Subscriber based opt in database marketing Best practices provided by mobile marketing association
Text Message Marketing Methods • URL/Link Delivery • Application Download• Text to Vote • Mobile Coupons• Text to Win • Mobile Donation• Text to Screen • Mobile Business Cards• Mobile Alerts• Reminders
QR CodesEvery business has the ability to use a QR Code in some fashion QR Codes can send customer to: • Mobile landing page • Video • Your social media sites • Map to your business • Exclusive coupons, discounts, or giveaways • Customer feedback form or email
Is your business mobile friendly?• Can your consumers connect with you anytime anywhere?• By 2013, more people will access the internet via a mobile device than through a PC (Forrester Research)• Today 1 in 7 Google searches originate from a mobile device o Google estimates 1 in 4 searches will originate from a mobile device in 2012• 43% of Americans own a smart phone o (82.5 million users)
Currently Less than 10% of web sites are mobile friendlyIf you have a Web site, you’re already in the mobile world — and the chancesare you’re making a terrible impression on your audience. Traditional web sites have WAY TOO MUCH content! Smart Phones have different browsers and screen sizes Mobile users need quick answers and bite-sized content in easy-to-digest formats (e.g. video/audio vs. text)
First Develop a Mobile Strategy • What do your customers or potential customers need from you when mobile? • B2B Mobile differs from B2C Mobile because it is driven by efficiency rather than entertainment • You must strive to make their work related activities BETTER, FASTER & EASIER.
Decision timeOnce you have created a plan to take your web site mobile, you must decide: To create a simple mobile version of your site in HTML ORGet more advanced and create a mobile web app using advanced languages like HTML5 or JQuery
Either way, you MUST include browser detection and redirect as part of your mobile web strategy.That means that when a user visits your MAIN WEB SITE with a mobile device, they will automatically be redirected to a mobile friendly web experience.
Restaurants/Bars• QR Codes for free appetizers• Mobile Coupons• Mobile Gaming
Case Study • T.G.I. Friday’s is using QR codes on the back of its children’s menus • Approximately half of T.G.I. Fridays’ franchisee locations are currently using menus with QR codes. The other half will bring them in as they run out of older children’s menus. • Several companies are placing QR codes on menus that link to a coupon, a Web site or rich media content
Case Study Purpose • Shows customers that they are somewhat technically savvy • Engage customers • Produce more traffic to company’s Facebook page
Case Study • Restaurant customers who scan the QR codes will be asked to key in their ZIP codes • If there is a coupon offer attached with the QR code, users can email the coupon directly to themselves • Openings are at 25 to 32 percent • Restaurants and advertisers are provided with reports detailing the number of scans, time of day, region of scan and what code was scanned the most
Case Study Launched Mobile Website in 2008 It was slow and out of date The new app: Makes the ordering process faster and easier Designed for an average age of 24 Fun customized experience Easy to navigate
Case Study • Pizza Hut used its PC Web site, YouTube, Facebook, the App Store rankings and Twitter to promote the application • Pizza Hut’s ecommerce framework relies on delivering online orders to 6,000-plus stores
Case Study Results: • The Pizza Hut mobile commerce application is driving sales in a major way o Last year the company announced $1 million in sales just via the application • Application has been downloaded more than 2 million times since launch
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