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Seminar material discussing the ASEAN Mutual Recognition Arrangement on Tourism Professionals Awareness

Seminar material discussing the ASEAN Mutual Recognition Arrangement on Tourism Professionals Awareness

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  • I asked Mr. Reinhard the profile of the conference participants and noted that a number are Asians, however, there were a number of delegates from various parts of Europe and Australia. So, may I just give you a brief background of ASEAN, or the Association of Southeast Asian Countries. I checked the ASEM website and noted that ASEAN is a member of this organization as well. Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010 prepared by: MCGAquino
  • These were the 2 primary divisions, and each primary division was further segregated into 4 areas for the hotel services, 2 for the travel services, and these then were identified as the six secondary labor divisions. Each of the six secondary labor divisions were further refined to indicate job titles that would progress from the rank and file, to the supervisory to the management levels. Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010 prepared by: MCGAquino
  • The results of the workshop created the job titles per secondary labor division. There were 22 job titles in Hotel services Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010 prepared by: MCGAquino
  • And 9 job titles in travel services. Nagazaki International University Visits LPUETEEAP Presentation Nov 9, 2010 prepared by: MCGAquino

ASEAN MRA on Tourism Professionals Awareness Seminar old ASEAN MRA on Tourism Professionals Awareness Seminar old Presentation Transcript

  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • Objectives ASEAN MRA on Tourism Professionals Awareness Seminar At the end, participants will be able to: 1. Identify the role of various agencies in implementing the ASEAN 2015 MRA for Tourism; 2. Understand the impact of the ASEAN MRA in the Philippines, in education, training and assessment; 3. Report updates on the accomplishments of the ASEAN MRA to date; 4. Explain the next steps for each of the different sectors 5. Clarify concerns and questions
  • Diagnostic Exercise ASEAN MRA on Tourism Professionals Awareness Seminar Instructions: • Do not worry Write a code name in the appropriate space Use a pen, ballpen Any questions? Time limit
  • Seminar Reminders ASEAN MRA on Tourism Professionals Awareness Seminar Instructions: • Put cellphones in silent mode Raise hand if you have any questions Participate actively Certificates of Attendance will be given to those who complete the seminar Handouts will be given at the end of the seminar
  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • OUTLINE ASEAN MRA on Tourism Professionals Awareness Seminar  Important ASEAN Agreements  ASEAN Mutual Recognition Arrangement (MRA)  DOT as ASEAN National Tourism Organization (NTO)  TESDA as Tourism Professional Certification Board (TPCB)  Tourism Industry Board Foundation, Inc. (TIBFI) as National Tourism Professional Board (NTPB)  DOT - TESDA – TIBFI Collaboration  Convergence Activities
  • IMPORTANT ASEAN AGREEMENTS
  • ASEAN FRAMEWORK AGREEMENT ON SERVICES (AFAS) ASEAN MRA on Tourism Professionals Awareness Seminar  Signed on December 15, 1995  (Article V) “Each Member State may recognize the education or experience obtained, requirements met, or licenses or certifications granted in another Member State, for the purpose of licensing or certification of suppliers. Such recognition may be based upon an agreement or arrangement with the Member State concerned or may be accorded autonomously.”
  • ASEAN VISION 2020 ASEAN MRA on Tourism Professionals Awareness Seminar  Signed on June 14, 1997  Creation of a stable, prosperous and highly competitive ASEAN Economic Region  Free flow of goods, services and investments  Equitable economic development and reduced poverty and socio-economic disparities  Enhanced political, economic and social stability
  • MINISTERIAL UNDERSTANDING ON ASEAN COOPERATION IN TOURISM ASEAN MRA on Tourism Professionals Awareness Seminar  Signed on January 10, 1998  Develop and promote ASEAN as a single and collective destination  Enhance cooperation among Member States to achieve facilitation of intra-ASEAN travel and free trade and investment in tourism services  Provide mechanism to coordinate and supervise cooperation projects and activities in tourism
  • ASEAN TOURISM AGREEMENT(ATA) ASEAN MRA on Tourism Professionals Awareness Seminar  Signed on November 4, 2002  Develop human resources in the tourism and travel industry  Formulate non-restrictive arrangements to enable availability of professional tourism experts and skilled workers within the ASEAN  Intensify sharing of resources and facilities for tourism education and training  Upgrade tourism education and curricula and formulate competency standards and certification procedures
  • MUTUAL RECOGNITION ARRANGEMENTS FOR QUALIFICATIONS ASEAN MRA on Tourism Professionals Awareness Seminar  Signed on October 7, 2003  Completion of Mutual Recognition Arrangements (MRAs) in major professional services by 2008
  • ESTABLISHMENT OF THE ASEAN COMMUNITY BY 2015 ASEAN MRA on Tourism Professionals Awareness Seminar  Signed in 2007 (Cebu)  “ Accelerate the establishment of an ASEAN Community by 2015 along the lines of ASEAN Vision 2020...”
  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • What is the ASEAN MRA on Tourism Professionals ASEAN MRA on Tourism Professionals Awareness Seminar  The ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals was signed by the ASEAN MemberStates on January 6, 2009 in Hanoi, Vietnam.  Thailand signed on November09, 2012.
  • MRAs ASEAN MRA on Tourism Professionals Awareness Seminar Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognise or accept some or all aspects of one another’s conformity with assessment results
  • MRA Objectives ASEAN MRA on Tourism Professionals Awareness Seminar  To facilitate mobility of Tourism Professionals /Workers;  To exchange information on best practices in competency-based education and training for Tourism Professionals; and  To provide opportunities for cooperation and capacity building across ASEAN member countries.
  • MRA “infrastucture” ASEAN MRA on Tourism Professionals Awareness Seminar REGIONAL LEVEL 1. The ASEAN Tourism Professional Monitoring Committee (ATPMC) 2. The ASEAN Tourism Professional Registration System (ATPRS) NATIONAL LEVEL 1. The National Tourism Professional Board/Agency (NTPB) 2. The Tourism Professional Certification Board (TPCB)
  • The ATPMC ASEAN MRA on Tourism Professionals Awareness Seminar Consist of ASEAN National Tourism Organizations (NTOs) and appointed representatives from the National Tourism Professional Boards(NTPBs)
  • ASEAN MRA on Tourism Professionals Awareness Seminar 1. Create awareness and disseminate information about this Arrangement on TourismProfessionals within ASEAN; 2. Promote, update, maintain and monitorthe ACCSTPand the CATC 3. Notify promptly the concerned TPCBupon receipt of feedback from NTPBs, in case a foreign TourismProfessional is no longer recognized by the host country; 4. Facilitate the exchange of information concerning assessment procedures, criteria, systems, manuals and publications relating to this Arrangement; 5. Report its workprogress to the ASEAN NTOs; 6. Formulateandupdatenecessarymechanisms to enablethe implementationof this Arrangement; and 7. Such otherfunctions and responsibilities that may be assigned to it by the ASEAN NTOs in the future.
  • MRA on Tourism Professionals Schematic outline of a mechanism to support an MRA Legend: • ATPMC – ASEAN Tourism Professional Monitoring Committee • ATPRS – ASEAN Tourism Professional Registration System • NTPB – National Tourism Professional Board (National level) • TPCB – Tourism Professional Certification Board (National level)
  • ASEAN MRA on Tourism Professionals Awareness Seminar • Existence of TPCB • Existence of NTPB • National Laws and Regulations that would hinder implementation of MRA • Alignment of National Qualification Frameworkwith ASEAN • Collaboration among government, industry and training institutions • English Language • Availability of training institutions
  • ASEAN TOURISM STRATEGIC PLAN 2011 - 2015 25
  • DOT AS NATIONAL TOURISM ORGANIZATION (NTO)
  • ASEAN NTOs ASEAN MRA on Tourism Professionals Awareness Seminar  ASEAN National Tourism Organizations  Refer to the government institutions in charge of the tourism sector of ASEAN Member States
  • NTOs ASEAN MRA on Tourism Professionals Awareness Seminar  Develop, coordinate and implement work programmes/plans to enhance cooperation in tourism  Provide a mechanism to promote participation from the private or business sector and non-government organizations  Establish working groups to assist in the development and implementation of policies and work programmes  Represent the Philippines in the ASEAN Tourism Professional Monitoring Committee (ATPMC)
  • TESDA AS TOURISM PROFESSIONAL CERTIFICATION BOARD (TPCB)
  • TPCB ASEAN MRA on Tourism Professionals Awareness Seminar  Tourism Professional Certification Board  Government board or agency authorized by the government of each ASEAN Member State primarily responsible for the assessment and certification of tourism professionals
  • TPCB ASEAN MRA on Tourism Professionals Awareness Seminar  Assess qualifications and/or competencies of tourism professionals as specified in the ACCSTP  Issue certificates to tourism professionals whose qualifications and/or competencies comply with the ACCSTP  Develop, process and maintain a registry of certified tourism professionals and job opportunities  Notify the NTPB when foreign tourism professionals are no longer qualified or have violated any technical, professional or ethical standards
  • TIBFI AS NATIONAL TOURISM PROFESSIONAL BOARD (NTPB) ASEAN MRA on Tourism Professionals Awareness Seminar
  • NTPB ASEAN MRA on Tourism Professionals Awareness Seminar  National Tourism Professional Board  Refers to the Board for Tourism Professionals composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders as identified by the ASEAN NTOs.
  • NTPB ASEAN MRA on Tourism Professionals Awareness Seminar  Create awareness and disseminate information about the ASEAN MRA  Promote, update, maintain and monitor the ACCSTP and the CATC  Facilitate the exchange of information on assessment procedures, criteria, systems, manuals and publications relating to the MRA  Report its work progress to the ASEAN NTO  Formulate and update necessary mechanism to enable implementation of the MRA  Facilitate the exchange of best practices in the tourism sector
  • Diplomatic Note ASEAN MRA on Tourism Professionals Awareness Seminar  Letter of Notification transmitted to the ASEAN Secretariat  Identifying TESDA and TIBFI as the Philippines TPCB and NTPB respectively  Names of focal persons
  • DOT- TESDA – TIBFI COLLABORATION ASEAN MRA on Tourism Professionals Awareness Seminar
  • DOT -TESDA – TIBFI COLLABORATION/ PAST ACTIVITIES  Organized the 1st Tourism Human Resources Congress held on 17-18 June 2004  Participated in the Common ASEAN Tourism Curriculum (CATC) Workshops  Conducted “Curriculum Development Workshops” sponsored by TESDA and DTI  Participated in the APEC Skills Standard Concept and System  Development of Philippine Competency Standards  Participated in the National Workshop on ASEAN Toolbox Development of a Priority Tourism Labour Division Project (Housekeeping)on June 13, 2012 at Diamond Hotel Philippines ASEAN MRA on Tourism Professionals Awareness Seminar
  •  Participated in the National Workshop on Gap Analysis on the Implementation of ASEAN MRA on Tourism Professionals and Feasibility Study for the Establishment of a Regional Secretariat for ASEAN Tourism Professionals held on 3-4 September 2012 at Pan Pacific Hotel  Organized the 2nd Tourism Human Resources Development Congress held on 2 October 2012  Pre-screened participants to the ASEAN Master Trainers’ and Master Assessors Training on Housekeeping held in Bali, Indonesia DOT - TESDA – TIBFI COLLABORATION/ PAST ACTIVITIES ASEAN MRA on Tourism Professionals Awareness Seminar
  • CONVERGENCE ACTIVITIES ASEAN MRA on Tourism Professionals Awareness Seminar
  • CONVERGENCE among the following agencies: Deparment of Tourism Technical Education and Skills Development Authority Commission on Higher Education Tourism Industry Board Foundation Inc Department of Education ASEAN MRA on Tourism Professionals Awareness Seminar
  • CONVERGENCE ACTIVITIES  Memorandum of Understanding on Tourism Human Resource Development and Training (DOT- TESDA - CHED- DEPED- TIBFI)  Curriculum Review and Development  ASEAN MRA Awareness Seminars (July – November)  National Master’s Training Program on Housekeeping (August & September)  ADB-CIDA Technical Assistance on Skills Development - Train 5,000 tourism workers - Certify 500 tourism professionals under the ASEAN MRA - Develop a tourism human resources strategy ASEAN MRA on Tourism Professionals Awareness Seminar
  • ASEAN MRA on Tourism Professionals Awareness Seminar
  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • HISTORY ASEAN MRA on Tourism Professionals Awareness Seminar TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI) • Originally the Hotel and Restaurant Industry Board but renamed to Tourism Industry Board Foundation Inc. in 1991 • To expand its coverage/membership to all sectors of the tourism industry. Conversion approved by the SEC on March 25, 1992.
  • OBJECTIVES ASEAN MRA on Tourism Professionals Awareness Seminar • To ensure an adequate supply of trained workersTo ensure an adequate supply of trained workers within the tourism industry at the right time and atwithin the tourism industry at the right time and at the right quantitythe right quantity • To facilitate the skills training/job placement cycleTo facilitate the skills training/job placement cycle • To match the skills of labor force with theTo match the skills of labor force with the manpower requirement of the tourism industrymanpower requirement of the tourism industry
  • The Vision of TIBFI ASEAN MRA on Tourism Professionals Awareness Seminar Developing excellentDeveloping excellent tourism industry servicetourism industry service providers is our mandateproviders is our mandate
  • Our Mission ASEAN MRA on Tourism Professionals Awareness Seminar To unify government, industry, and the academe in facilitating tourism education and training
  • TIBFI Composition ASEAN MRA on Tourism Professionals Awareness Seminar Government : DOT TESDA UP-AIT Private :  HRAP  PTAA  AHRM  COHREP Labor : NUWHRAIN-APL Associate member: UFTE
  • TIBFI as NTPB ASEAN MRA on Tourism Professionals Awareness Seminar TIBFI has been designated as the National Tourism Professional Board (NTPB) for the implementation of the ASEAN MRA in 2015
  • TIBFITIBFI Tourism Industry Board FoundationTourism Industry Board Foundation Inc.Inc. Email: tibfi2012@yahoo.com Website: http://www.tourismindustryboard.org/ TIBFI Secretariat: Christian “Keesha” Buted Mobile No.: 0915 414 4453
  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • ASEAN Background Association of Southeast Asian Nations
  • Brief Background of the ASEANBrief Background of the ASEAN  Association of Southeast Asian countries  Established in 1967 with 5 countries initially  currently, 10 countries  ASEAN Vision 2020  …, living in peace, stability and prosperity, bonded together … in dynamic development and in a community of caring societies, (2003)
  • ACCSTP ASEAN Common Competency Standards for Tourism Professionals
  • Competency Listing  242 competency  6 labor divisions  32 job titles  52 qualifications  Certificate II  Certificate III  Certificate IV  Diploma  Advanced Diploma Referto handout Combination of: Core and Generic Competencies Functional Competencies
  • Primary Division (First Labor Division) (Second Labor Division) Hotel Services Front Office Housekeeping Food Production Food and Beverage Services Travel Services Travel Agency Tour Operations Six LaborDivisions
  • Hotel ServicesHotel Services (22 job titles)(22 job titles) Front OfficeFront Office 1.1.Front Office ManagerFront Office Manager 2.2.Front Office SupervisorFront Office Supervisor 3.3.ReceptionistReceptionist 4.4.Telephone OperatorTelephone Operator 5.5.Bell BoyBell Boy Food ProductionFood Production 1.1.Executive ChefExecutive Chef 2.2.Demi ChefDemi Chef 3.3.Commis ChefCommis Chef 4.4.Chef de PartieChef de Partie 5.5.Commis PastryCommis Pastry 6.6.BakerBaker 7.7.ButcherButcher Housekeeping 1.Executive Housekeeper 2.Laundry Manager 3.Floor Supervisor 4.Room Attendant 5.Public Area Cleaner F&BServices 1.F&B Director 2.F&B Outlet Manager 3.Headwaiter 4.Bartender 5.Waiter
  • Travel ServicesTravel Services (9 job titles)(9 job titles) Travel AgenciesTravel Agencies 1.1.General ManagerGeneral Manager 2.2.Assistant General ManagerAssistant General Manager 3.3.Senior Travel ConsultantSenior Travel Consultant 4.4.Travel ConsultantTravel Consultant TourOperatorTourOperator 1.1.Product ManagerProduct Manager 2.2.Sales and MarketingSales and Marketing ManagerManager 3.3.Credit ManagerCredit Manager 4.4.Ticketing ManagerTicketing Manager 5.5.Tour ManagerTour Manager
  • ASEAN Qualifications
  • Certificate II Certificate III Certificate IV Diploma Advanced Diploma Sub-Total Food & Beverage 2 2 3 1 1 9 Food Production 2 3 3 1 1 10 Front Office 1 1 1 1 1 5 Housekeeping 1 1 1 1 1 5 Tour Operation (Management) 2 3 4 2 1 12 Travel Agencies 3 3 3 1 1 11 TOTAL 52 Qualifications
  • Clusters  Common core  Restaurant Services  English Language Proficiency  Management & Leadership  Travel Agency – ticketing  Commercial Cookery  Hotel Front Office  Tour Guide Services  Housekeeping  Patisserie  Security Services  Food and Beverage Service  General Administration  Financial Administration  Human Resource Development
  • Sample Qualification Food and Beverage Service
  • Food and Beverage Service Qualification Certificate II in FBS (Waiting) Advanced Diploma of in Food and Beverage Service ( Management) Certificate III in FBS (Beverage) Certificate III in FBS (Waiting) Certificate II in FBS (Beverage) Diploma of Food and Beverage Service (Supervision and Administration) Certificate IV in FBS (Beverage) Certificate IV in FBS (Waiting) Certificate IV in FBS (Operations)
  • Competency Matrix for FBS Qualification Cluster No. of Choices CII F&BS (Waiting) CIII F&BS (Waiting) CIV F&BS (Waiting) CII F&BS (Beverages) CIII F&BS (Beverages) CIV F&BS (Beverage ) CIV F&BS (supervison) Dip in F&BS (Sup & Admin) Ad Dip F&BS (Mgt) Core and Generic Competencies 13 19 21 13 19 21 21 22 22  Common Core 21 8 9   8 9         Food and Beverage Service 17 12 12 11 4 5 Financial Administration 7 3 3 Customer Service, Sales and Marketing 7   1 3   1 3 4 6 Human Resource Development 8         4 3 3 Management and Leadership 17         3 3 General Administration 14             3 4 English Language Proficiency 9 2 3 3 2 3 3 3 4 5 any relevant elective 2 5 6 2 5 6 7 16 18 total 25 37 45 25 37 45 46 62 69
  • Comments on the Qualification  Internship/practical placement  For students with no experience, highly recommended  For students with “sufficient” opportunities to practice is not needed anymore  Functional competencies  “elective” in nature, and can be chosen by student, provider or by the employer/industry  Minimum number only  No Certificate 1 – as very basic, but incorporated in Certificate II  Development of Recognition of Prior Learning, “RPL” to assist those with experience but no formal qualifications
  • Go to: http://www.waseantourism.com/
  • “guest1 ”
  • Approved Toolboxes = 47 plus 98
  • Clean and prepare rooms forin- coming guests
  • • AM– AssessorManual, doc and pdf • CS – Competency Standard • PPT – powerpoint • TG Trainer’s Guide, doc and pdf • TM- Trainee’s Manual, doc and pdf
  • Trainee Manual  Glossary of terms & acronyms  Trainee notes/training content  Work Projects  Summaries  Evaluation Sheet  Recommended reading materials.
  • Trainer Guide  Training PowerPoint slides  Trainer notes  Recommended training equipment.
  • Powerpoint Presentation • PowerPoint Presentation • Instructions for Trainers for Using PowerPoint
  • Assessor Manual  Oral Questions  Written Questions with Model Answers  Third Party Statement  Observation Checklist  Competency Recording Sheet.
  • How to use?  Choose the qualification  Download the appropriate competencies  Review the materials  Undertake a curriculum mapping  “enrich” the materials with additional information  Prepare the materials
  • ASEAN MRA on Tourism Professionals Awareness Seminar Legend Hotel, Puerto Princesa City 22 July 2013 DOT TESDA TIBFI
  • Next Steps  Master Assessor Training  MOU with all organizations – DOT, DepEd, TESDA, CHED, TIBFI  Increase TIBFI Membership  Have qualified ASEAN Master Assessors and Trainors
  • Workshop  Per sector, answer the following question  How can we strengthen participation of your sector in the ASEAN 2015?  Indicate steps and timetable  Each group will present their output  10 minutes only
  • Written Assessment
  • Instructions  Do not worry Write same code name as used in the first time, in the appropriate space Use a pen, ballpen Any questions? Time limit
  • ASEAN MRA Jeopardy 1. Group assessment. 2. Assign number per table 3. Select an “area” and “value” 4. First one to raise hand, and give right answer, gets the points. 5. Questions? Let the Game Begin!
  • Question & Answer
  • Did we.....? ASEAN MRA on Tourism Professionals Awareness Seminar 1. Identify the role of various agencies in implementing the ASEAN 2015 MRA for Tourism; 2. Understand the impact of the ASEAN MRA in the Philippines, in education, training and assessment; 3. Report updates on the accomplishments of the ASEAN MRA to date; 4. Explain the next steps for each of the different sectors 5. Clarify concerns and questions
  • Seminar Evaluation Please accomplish Speakers Evaluation and Seminar Evaluation. Submit the accomplished evaluation forms to the Secretariat to get your handouts and Certificate of Attendance.
  • Maraming Salamat! Belle Ochoa Tina Aquino Dir. Rica Bueno Ms. Arlene Alipio DDG Irene Isaac Dir. Imee Taganas
  • TIBFITIBFI Tourism Industry Board FoundationTourism Industry Board Foundation Inc.Inc. Email: tibfi2012@yahoo.com Website: http://www.tourismindustryboard.org/ TIBFI Secretariat: Christian “Keesha” Buted Mobile No.: 0915 414 4453