1. SUMMARY OF QUALIFICATIONS:
Sales support and consulting • System implementations
Project management • Procedure documentation
Experienced trainer • Technical specifications
Written/verbal communication • Personnel recruiting
EDUCATION AND PROFESSIONAL ORGANIZATIONS:
- Master’s Degree in Health Services Administration; College of St. Francis – High Honors
- Bachelor’s Degree in Business Administration; Illinois State University
- American Guild of Patient Account Managers (AGPAM)
- Hospital Financial Management Association (HFMA)
- Health Information Management Systems Society (HIMSS)
- Cooperative Information Systems Computer Organization (CISCO)
EXPERIENCE AND RESULTS:
329 bed acute care hospital serving central Illinois
Business Analytics Coordinator – Surgery 2010-Current
Analyze critical indicators tied to reimbursement of costly surgical cases resulting in savings of $300,000.
Serve as the facilitator and liaison between Surgical Service Department and other hospital departments.
Support and maintain McKesson hospital systems for Surgery department including Horizon Surgical
Manager, Pathways Horizon Scheduling, Star Financials, and Horizon Patient Folder. Interface with
surgeons, managers and scheduling staff to improve surgery suite utilization. Oversee IT projects
throughout Surgical Services.
Provide monthly productivity reports to monitor physician volume and usage based on case specialty and
emerging surgical trends. Enhance fiscal decision making in Surgical Services in financial management
and budget.
Improved the accuracy and reduced days to billing for custom supplies and implants allowing for better
tracking and cost auditing on critical large dollar items resulting in savings/reduction of $150,000.
Collaborates with Director, other Service Line Managers, and Lead Nurses in analysis of data to improve
patient care.
Served as a presenter for Service in Excellence as well as LEAN methodology training. Participated in
Crystal Report Writing and Mckesson training for HBI report writing, and Pathways Hospital Scheduling,
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2. Fortune 21 company involved in pharmaceutical distribution plus medication and supply dispensing
solutions
Project Manager 2006 – 2009
Project manager for large installations of leading edge pharmaceutical dispensing systems.
Application Specialist 1998 – 2006
Chairman’s Award – Cardinal Health
Setup network parameters on tethered and wireless dispensing devices to communicate on hospital network
architecture via servers integrating vital hospital information.
Planned and implemented system upgrades and new installations utilizing resources from logistics, sales,
information services, engineering, and customer staff for fifty health care facilities in four Midwestern states.
Worked closely with local Integrated Delivery Network and sales force to procure contract for four facilities to
displace competitive vendor.
Successfully trained and installed first Patient Station in the Midwest plus trained and converted new Med
Station 3000 system to help region meet objectives.
Consulted with pharmacy and nursing staffs on utilization, distribution and operation of automated medication
and supply dispensing equipment.
Participated on Lean Inventory Team to reduce inventory backlogs in field and better track and utilize existing
inventory per company directive, resulting in significant savings.
Consulting firm specializing in systems integration plus Web design in United States, Canada &
Europe
Industry Consultant 1997 – 1998
Published health care article regarding Human Resource Systems for professional business publication.
Presented health care overview session for office personnel at Business Development Meeting.
Established and attended meetings with area hospitals to secure consulting opportunities.
Completed training in Lotus Notes, Sales Techniques, Project Management and Business Development.
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3. 299 bed facility with specialty services including Addiction Recovery, Orthopedics and Skilled Nursing
Remote Site Coordinator 1995 – 1997
Completed conversion from mini-based Unix System to SCO UNIX server accessed by 50 PC’s in five
locations for a medical group. Negotiated contracts with vendors, presented hardware/software
recommendation for board approval and coordinated interface activities between vendors and systems.
Documented hardware and software inventory, implemented internal written procedures, discontinued
unnecessary maintenance agreements and established user group.
Developed organization plan for network standards, hardware specifications, operating system platform and
future technology needs.
Provider of clinical and financial software to wide range of healthcare facilities in United States and
internationally.
Professional Service Consultant 1991 – 1995
Completed financial applications installation and training for 25 acute care hospitals in five mid-western
states. Investigated system problems, researched solutions and implemented plan of action for resolution on
patient and general accounting applications.
Served as consultant for hospital for six-month period. Reduced accounts receivable balance by $500,000 by
implementing enhanced solutions.
Conducted on-site training for six hospitals to implement regulatory requirements. Completed training, testing
and implementation successfully in prescribed time frames.
A 329 bed acute care hospital serving a tri-county area in central Illinois
Assistant Business Office Director 1989 – 1991
Managed billing staff that was responsible for all Medicare, Medicaid, and Third Party billing. Coordinated
conversion to electronic Medicare billing from manual process. Tracked and resolved reimbursement issues.
Coordinated changes in financial database with affected departments within medical center. Provided training
and support for 35 business office personnel.
Planned and assisted in implementation of local area network utilizing fiber optic cable. Resulted in
connection of 50 devices from off-site business office to main facility.
Completed project with hospital and vendor personnel to interface mandated billing elements from financial
system to billing forms.
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4. International supplier of shared and turnkey solutions for healthcare facilities including clinical and
financial applications
Specialist – Client Services 1985 – 1989
Successfully completed software and hardware installations for financial modules in approximately 30
hospitals in central Illinois. Completed quarterly training sessions with users to maintain efficient system
utilization.
Planned and implemented state regulatory requirements for cost reporting at 30 central Illinois hospitals to
meet specifications and time frames.
References available upon request.