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Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
Tammygilmore Experienced Sap Professional
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Tammygilmore Experienced Sap Professional

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Transcript

  • 1. PROFESSIONAL EXPERIENCE TAMMY GILMORE teamwork *superior customer service * integrity *solutions * innovation
  • 2. Relative Professional Experience <ul><li>SAP – SD, CRM, Portals, On-Line Help </li></ul><ul><li>TRAINING & LEARNING SOLUTIONS </li></ul><ul><li>PERFORMANCE & PROCESS IMPROVEMENT </li></ul><ul><li>TECHNICAL SUPPORT </li></ul><ul><li>CHANGE MANAGEMENT </li></ul><ul><li>SAP USER, TRAINER & TRAINING CONSULTANT </li></ul>
  • 3. SAP TRAINING DEVELOPER CONSULTANT <ul><ul><li>Training course development & deliverables for: </li></ul></ul><ul><ul><ul><li>IC Webclient </li></ul></ul></ul><ul><ul><ul><li>Customer Portal </li></ul></ul></ul><ul><ul><ul><li>Employee Portal </li></ul></ul></ul><ul><ul><ul><li>Channel Partner Portal </li></ul></ul></ul><ul><ul><ul><li>Training Portal </li></ul></ul></ul><ul><ul><ul><li>On-Line Help </li></ul></ul></ul><ul><ul><ul><li>Knowledgebase / Knowledge Management </li></ul></ul></ul><ul><ul><ul><li>iBase </li></ul></ul></ul><ul><ul><ul><li>Service Contracts </li></ul></ul></ul>
  • 4. SAP USER SINCE 1998 TRAINER WITH SEVEN FULL LIFE CYCLE IMPLEMENTATIONS SUPER USER SINCE 1999 <ul><li>R/3 - </li></ul><ul><li>MODULES </li></ul><ul><ul><li>SALES AND DISTRIBUTION </li></ul></ul><ul><ul><ul><ul><li>FULL RANGE RELATING TO CUSTOMER SERVICE </li></ul></ul></ul></ul><ul><ul><li>MATERIALS MANAGEMENT </li></ul></ul><ul><ul><ul><ul><li>TROUBLESHOOTING AFFECTING CUSTOMER SERVICE </li></ul></ul></ul></ul><ul><ul><li>FINANCIAL ACCOUNTING </li></ul></ul><ul><ul><ul><ul><li>TROUBLESHOOTING AFFECTING CUSTOMER SERVICE </li></ul></ul></ul></ul><ul><ul><li>PRODUCTION PLANNING </li></ul></ul><ul><ul><ul><ul><li>TROUBLESHOOTING AFFECTING CUSTOMER SERVICE </li></ul></ul></ul></ul>
  • 5. TRAINING <ul><li>Developed & Implemented new training course for customer service </li></ul><ul><li>Trained new hires on 3 SAP platforms, 1 mill system, products and company culture in 6 weeks timeframe for complete content integration to customer service desk </li></ul><ul><li>Trained all customer service SAP users before during & after 4 full life cycle implementations on to SAP 4.6c version </li></ul><ul><ul><ul><li>Utilized blended training approach for all training initiatives </li></ul></ul></ul><ul><ul><ul><li>Set up & scheduled all sessions (in class & practice lab) </li></ul></ul></ul><ul><ul><ul><li>Created simulation exercises for training sessions & lab sessions </li></ul></ul></ul><ul><li>Trained cross functional groups on customer service driven integration </li></ul>
  • 6. LEARNING SOLUTIONS <ul><li>LEARNING STRATEGIES UTILIZED </li></ul><ul><ul><li>Blended Learning Solutions </li></ul></ul><ul><ul><ul><li>on-line classroom training / computer based training </li></ul></ul></ul><ul><ul><ul><li>E-learning </li></ul></ul></ul><ul><ul><ul><li>Simulation exercises </li></ul></ul></ul><ul><ul><ul><li>Performance based approach to ensure complete user implementation </li></ul></ul></ul><ul><ul><li>Post Implementation Learning Objectives & Solutions </li></ul></ul>
  • 7. PERFORMANCE & PROCESS IMPROVEMENT <ul><li>Utilized performance reviews and assessments to customize training initiatives for service improvement - group & individual </li></ul><ul><li>Utilized Gap Analysis and target surveys to target areas for improvement - group & individual </li></ul><ul><li>Initiated and created a new self-guided training process for improvement issues that presented in the Customer Service Dept. </li></ul><ul><li>Communicated progress & completion of all performance and process improvement initiatives to middle and upper management </li></ul>
  • 8. TECHNICAL SUPPORT [Trainer at Domtar] <ul><li>Served as Customer Service Dept. subject matter expert on SAP implementation team to ensure all customer service needs were met during 4 full life cycle implementations </li></ul><ul><li>Created & tested BPP’s for Customer Service Dept. </li></ul><ul><li>Served as validation expert on subject matter for Customer Service Dept. during SAP implementations </li></ul><ul><li>Coordinated efforts with users, middle & upper management & SAP implementation team to ensure complete technical knowledge was captured & implemented </li></ul><ul><li>Identified, documented, tested & implemented needs for improvement to fulfill expectations of end users </li></ul>
  • 9. CHANGE MANAGEMENT [Trainer at Domtar] <ul><li>Served as Customer Service Department representative during 4 full life cycle implementations- </li></ul><ul><ul><ul><li>Included BPP creation, editing, validation & testing </li></ul></ul></ul><ul><ul><ul><li>Team was inclusive of representatives selected from Customer Service Division, Sales, Finance, Planning </li></ul></ul></ul><ul><ul><ul><li>Efforts were coordinated with company wide departments to ensure accuracy, timelines and needs were met for all departments during implementation phases </li></ul></ul></ul><ul><li>Presented findings and solutions to Customer Service Division audiences during implementation periods </li></ul>

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