Terry Price: Digital Gateway Seminar


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Terry Price: Digital Gateway Seminar

  1. 2. Communities 2.0 <ul><li>Project, ERDF and Assembly funded, works across 30% wards in convergence areas </li></ul><ul><li>Delivery partners Wales Cooperative Centre, PAVS, Carmarthen County Council, GEECS from Uni of Glamorgan and Novas Scarman </li></ul><ul><li>2 strands – digital inclusion and social enterprise </li></ul>
  2. 3. the final frontier – using technology to get organised <ul><li>Digital Exclusion now usually defined as: </li></ul><ul><li>“ Not getting online” </li></ul><ul><li>- for whatever reason </li></ul>
  3. 4. How many people? <ul><li>In Wales it is estimated 34% of adult population are digitally excluded </li></ul><ul><li>700,000 people </li></ul><ul><li>Over 5% worse than the UK average </li></ul><ul><li>Gap closing </li></ul>
  4. 5. In the London Thames Gateway <ul><li>Broadband penetration is above the national average: </li></ul><ul><li>UK average: 29.28% </li></ul><ul><li>Wales average: 25.54% </li></ul><ul><li>London Thames Gateway: 32.71% </li></ul>
  5. 6. With some difference between boroughs <ul><li>Barking and Dagenham 33.67% </li></ul><ul><li>Bexley 34.01% </li></ul><ul><li>Greenwich 34.54% </li></ul><ul><li>Hackney 35.75% </li></ul><ul><li>Havering 34.18% </li></ul><ul><li>Lewisham 32.47% </li></ul><ul><li>Newham 26.84% </li></ul><ul><li>Redbridge 33.43% </li></ul><ul><li>Tower Hamlets 26.08% </li></ul><ul><li>Waltham Forest 37.07% </li></ul>
  6. 7. Digital Exclusion in Wales - Who are we talking about? <ul><li>Figures rise to over 60% amongst: </li></ul><ul><li>Older people </li></ul><ul><li>People with disabilities </li></ul><ul><li>People in social classes C2, D and E </li></ul><ul><li>Low income households </li></ul><ul><li>People with no formal qualifications </li></ul><ul><li>For tenants in social housing the expected figure is around 60% </li></ul>
  7. 8. The Really Scary Stuff ! ! <ul><li>The National Plan for Digital Inclusion estimated that conducting all public service transactions could save up to £600m a year </li></ul><ul><li>By 2012 the primary vehicle, not exclusive, for public service delivery will be online – the new Gov have just realised the potential!! </li></ul><ul><li>No doubt a “cuts” culture will start a lot of thinking in public services </li></ul>
  8. 9. Why (C2-DE 49% of UK population) users started using the internet <ul><li>To stay in touch with family and friends </li></ul><ul><li>To access goods and services – shopping </li></ul><ul><li>To follow hobbies </li></ul><ul><li>Why not : </li></ul><ul><li>No access </li></ul><ul><li>Not interested </li></ul><ul><li>Don’t know how </li></ul>
  9. 10. Barriers remain the same over past few years Access: 38% Skills & Confidence: 20% Motivation: 34% “ Does the internet improve lives?” Freshminds April, 2009
  10. 11. Partnership is key! <ul><li>We see: </li></ul><ul><li>Social landlords as key partners in making any real impact on digital exclusion </li></ul><ul><li>Seek to identify all possible local contributors to a solution </li></ul><ul><li>Bring together to map solutions </li></ul><ul><li>Identify available resources and then find the means to plug any gaps </li></ul>
  11. 12. Our practical contribution Can take many forms eg: <ul><li>Affordability – sourcing refurbished kit, savings schemes, wireless broadband on estates or sheltered flats </li></ul><ul><li>Skills and motivation – workshops with tenants and community organisations, projects in sheltered housing - websites, story telling, DJing, archiving, how to sessions, PC building, net safety etc </li></ul><ul><li>Sustainability – providing ongoing technical support, developing techie skills with staff in RSLs and local volunteers, social enterprises </li></ul>
  12. 16. Set up free community Internet
  13. 17. Solar powered, wireless nature cam
  14. 18. Cob shelter – Residents clean up waste ground
  15. 19. Create a social network
  16. 20. Some fundamental questions for the next few years: <ul><li>The Business Case for going online </li></ul><ul><li>Drivers - cost or service quality? </li></ul><ul><li>What to do with savings? </li></ul><ul><li>What about the 60% not online? </li></ul><ul><li>What’s the remaining off line service like? </li></ul><ul><li>Integration with other delivery strands? </li></ul><ul><li>Who asks the questions, is it one way traffic? </li></ul><ul><li>Can tenants put their own viewpoints? </li></ul><ul><li>Can we up skill staff volunteers and tenants to help other tenants? </li></ul>
  17. 21. Possible ways forward <ul><li>Seamlessly integrating with other services, activities and programmes – finance inclusion an obvious link </li></ul><ul><li>Assessing tenants capabilities and barriers </li></ul><ul><li>Plan engagement and skills development programmes (not in isolation from other thing) </li></ul><ul><li>Equipping staff, volunteers and tenants to support other tenants </li></ul><ul><li>Making online communication truly 2 way – share ownership </li></ul><ul><li>Help tenants get better organised and share the management of the process </li></ul><ul><li>Creating affordable solutions to broadband and equipment purchase – social enterprises? </li></ul><ul><li>Ask staff and tenants what they want, make it relevant and fun!! </li></ul>
  18. 22. Further ideas http://www.digitalinclusionwales.org.uk/400288 A series of videos and live streamed workshops – just scroll down on right hand side