TERiX ProServe

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An overview of our simple monitoring subscription pack that upgrades reactive maintenance programs to proactive, opening tickets faster and without human involvement. Updated 9.6.2012

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TERiX ProServe

  1. 1. TERiX ProServe Be Proactive, Choose ProServe for Lowering Resolution TimeBetter Service. Better Value.
  2. 2. ProServe… More than onsite alone  Lower resolution timelines with automation  An Add-on to standard TERiX maintenance plans  OEM- independent and Platform- independent  Enhances already existing services  User-friendly interface for better visibility to your data center.Better Service. Better Value.
  3. 3. Monitoring and Alerting ProServe monitors your investment even while you are out of the office! On demand reporting with an understandable interface. Auto-open tickets based on thresholds.
  4. 4. Asset Management More effective Warranty and end-of-life tracking reduces costs! ProServe provides secure portal technology for an ‘access anywhere’ solution for the customer’s peace of mind.
  5. 5. Security Assurance  Alerts to thresholds and auto-open tickets  Works within your existing security settings and tolerances  Can be used on UNIX server platforms (Oracle/IBM) or also on wintel/blade  Platform indepndent, subscription basedBetter Service. Better Value.
  6. 6. System Health: Monitoring Extend the longevity of your systems! Reduces the costs of downtime and allows you to optimize every dollar you spend on IT. Tackles issues before they become problems.
  7. 7. ReportingExecutive Summary Provides anoverview of entire site statusServer Monitoring Up-to-dateinformation on website reliabilityPatch Status Summarizessecurity patches that were appliedfor targeted devicesServer Health Establishesperformance baselines andidentifies areas of improvementSite Performance Identifies thetop most-stressed devices bymemory usage and CPUWork Completed Summarizesinformation on clearedalerts, completed tickets, andscripts runMonthly or Quarterly reviews willhelp you to understandwhere, when and how to bestinvest your IT budget—and
  8. 8. In Review
  9. 9. About TERiX TERiX Computer Service delivers enterprise-grade support for servers, storage, network hardware and operating systems from over 30 manufacturers including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX relentlessly focuses on customer satisfaction to exceed Service Level benchmarks and deliver a superior alternative to OEM hardware support. TERiX customers include a significant portion of the Fortune 50 and more than twenty U.S. and Canadian federal government agencies. In business since 1997, TERiX is headquartered in Sunnyvale, California, and can be found online at http://www.terix.com/index.phpBetter Service. Better Value.

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