An overview of our Fujitsu Support Options in a question and answer format. Updated 9.6.2012

1. Fujitsu Hardware Support
Some Questions You May Have…
Better Service. Better Value.

2. “Do I need someone to support my
Fujitsu PRIMEPOWER servers?"
 If you still have functional PRIMEPOWER
servers with any of the following model
numbers: 100, 200, 250, 400, 450, 650, 800,
850, 900, 1000, 2000, or 2500, running in your
datacenter, get a support solution that meets
your needs and insures your asset investment
at a reasonable cost.
Better Service. Better Value.

3. "Could I be getting better support on
my UNIX SPARC Servers?"
 TERiX focuses on personalized customer
service for our clients. We are a service-centric
company and believe the contracted service
level is the minimum standard of response for
our customer. TERiX is expert is Solaris too,
and this may be helpful for you to know.
Better Service. Better Value.

4. "Why would I switch from my
current support provider?"
 As an independent maintainer, we provide hardware, support
for 30 OEM brands. In cases of UNIX, we also provide several
vendor operating systems support options. What this means
to the customer is a single point of contact for all their
maintenance requests as well as an easy to use online ticket
system where they can monitor action taken on service
requests. If you already use an independent maintainer,
schedule a meeting to ensure your needs are truly being met
with best-fit service at the best price.
Better Service. Better Value.

5. About TERiX
TERiX Computer Service delivers enterprise-grade support for
servers, storage, network hardware and operating systems from over 30
manufacturers including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX
relentlessly focuses on customer satisfaction to exceed Service Level
benchmarks and deliver a superior alternative to OEM hardware support.
TERiX customers include a significant portion of the Fortune 50 and more than
twenty U.S. and Canadian federal government agencies. In business since
1997, TERiX is headquartered in Sunnyvale, California, and can be found
online at http://www.terix.com/index.php
Better Service. Better Value.