IT Foundation Management - IT Services
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IT Foundation Management - IT Services

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The ability to monitor the very source of IT Service disruptions, in real-time, without the need to install software on the machines that applications run on or by modifying the applications ...

The ability to monitor the very source of IT Service disruptions, in real-time, without the need to install software on the machines that applications run on or by modifying the applications themselves offers an entirely new opportunity to effectively manage IT Services. ConsoleWorks can monitor and act on the information sources that tell transaction state, application health, and hardware health. It provides an integrated environment to identify threats, find their root cause, and fix them right the first time - often before any impact is seen by customers or the business.

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IT Foundation Management - IT Services Presentation Transcript

  • 1. IT Foundation Managementfor IT Services
    Meeting the Real-Time Challenges of Managing IT Services Effectively
    Your business is built on IT
  • 2. IT Foundation Management
    Security Foundation
    Closing the Foundation Gap
    • Role-based access and control
    • 3. Record the 5 Ws
    • 4. Complete forensic history
    IT Operations Foundation
    Doing More with Less
    Universal, integrated environment•
    Optimized automated process •
    Secure remote management•
    SECURITY
    IT OPERATIONS
    VIRTUALIZATION
    IT Foundation Management
    COMPLIANCE
    FOUNDATION
    IT SERVICES
    Compliance Foundation
    Meeting Intent & Interpretation
    • Control subsystems changes
    • 5. Detect compliance events
    • 6. Build auditable history
    IT Services Foundation
    Delivering on Commitments
    Sense and Respond in real-time•
    Correlate across the architecture•
    Proactively manage and protect•
    TDi Technologies Your business is built on IT
  • 7. What is the IT Foundation?
    The IT Foundation includes all of your:
    Servers…
    Network Gear…
    SANS…
    Operating Systems…
    Blades…
    Networks…
    Databases…
    Appliances…
    Virtual Machines…
    Environment…
    And is supported by:
    Michael…
    VM Administrator
    I’m Joe…
    Solaris Systems Administrator
    Steve,
    I’m a SANS Administrator
    Cheryl,
    Oracle DBA…
    Hi. Raphael.
    Network Administration
    Dave,
    Independent Consultant
    Chris here…
    Tools Manager
    Hi I’m Tania,
    Linux Systems Administrator
    TDi Technologies Your business is built on IT
  • 8. IT Foundation Management
    Privileged Interfaces
    DELIVERS:
    Real-time Control
    Non-invasive Solution
    Service Orchestration
    Continuous Improvement Platform
    DRIVING:
    Real-Time Service Management
    Advanced Threat Detection
    Unified Management
    Continuous Improvement
    Transparency
    Reliability
    Quality
    YIELDING:
    Fewer Service Disruptions
    Fewer Service Degradations
    Reduced Support Cost
    Increased Satisfaction
    Ongoing Improvement
    Opportunity Cost Recovery
    Improved Business Success
    Privileged Actors
    Michael…
    VM Administrator
    I’m Joe…
    Solaris Systems Administrator
    Steve,
    I’m a SANS Administrator
    Cheryl,
    Oracle DBA…
    Hi. Raphael.
    Network Administration
    Dave,
    Independent Consultant
    Chris here…
    Tools Manager
    Hi I’m Tania,
    Linux Systems Administrator
    TDi Technologies Your business is built on IT
  • 9. TDi Technologies Your business is built on IT
    Foundation Service Management
    Foundation Service Management:
    Applications write data to logs
    Updates are Captured in Real-Time
    Information is scanned for Events
    Events are Assigned Proper Priority
    Events have Clear Explanations
    Actions are Automatically Executed
    Scan for Events
    • Patterns
    • 10. Wildcards
    • 11. Scenarios
    • 12. Expressions
    Event/Issue Definition
    (human-readable description)
    Take Action
    • Automation
    • 13. Alert
    • 14. Email
    • 15. Text
    • 16. Instructions
    Assign Priority
  • 17. Understanding the IT Services Foundation
    Application
    Application
    Application
    Service
    Completes
    Application
    Service Starts
  • 18. Managing the IT Services Foundation
    Application
    Application
    Application
    Service
    Completes
    Application
    Service Starts
    Business logic is updated as needed
    (continuous improvement)
    This information is collected in real-time
    Response/ Remediation actions are triggered
    Business logic is applied: Events, SLA Threats
  • 19. Use Case – Airline Service
    Airport Management System
    Tracking
    System
    Reservation
    System
    Service
    Completes
    Flight Booking
    System
    Service Starts
    Business logic is updated as needed
    (continuous improvement)
    End-to-End Management:
    Transactions (activity)
    Bottlenecks
    Transaction Issues
    Service Issues
    Applications (error messages)
    Application Issues
    Hardware (error messages)
    Hardware Issues
    This information is collected in real-time
    Remediation actions are triggered
    Business logic is applied: Events, SLA Threats
  • 20. Use Case – Airline Service: New Value
    Airport Management System
    Tracking
    System
    Reservation
    System
    Service
    Completes
    Flight Booking
    System
    Service Starts
    Business logic is updated as needed
    (continuous improvement)
    New Customer Service:
    Transactions (activity)
    Text Customer Gate Info
    Text Gate-to-Gate Travel Time and Next Flight Time
    Text Arrival to Customer-selected Recipient
    Text Upgrade Option
    This information is collected in real-time
    Remediation actions are triggered
    Business logic is applied: Send Text
  • 21. Use Case – Electronic Funds Transfer (EFT)
    Receiving Bank Transfer/Posting Service
    Currency
    Exchange Service
    Federal Reserve
    Transfer Service
    Service
    Completes
    Sending Bank Wire
    Transfer Service
    Service Starts
    Business logic is updated as needed
    (continuous improvement)
    SLA Management:
    Transactions (activity) & Applications (error messages)
    Work Bottlenecks
    Monitor, Predict, Alert on end-to-end processing time
    Identify Issues (work stoppage) in Real-Time
    This information is collected in real-time
    Remediation actions are triggered
    Business logic is applied: SLA Threats
  • 22. Key Differentiators
    IT Foundation Management Empowers Service Success:
    All message sources monitored in real-time
    Messages captured as they are output
    All messages digitally time-stamped for correlation
    Non-invasive (no agent software to install)
    Virtually no performance impact
    Spans B2B Service Chains
    Comprehensive pattern recognition
    Powerful Script Engine for complex scenarios
    Supports internal and external automation
  • 23. IT Services Benefits
    Fast Issue Resolution
    Root Cause Identification
    Directly Supports Issue Resolution
    Supports End-to-End Management (activity, business applications, hardware)
    Transparency
    Identifies and Alerts on all Threats, Issues and Events
    Single-pane-of-glass, even for B2B Services
    End-to-End Lifecycle Visibility
    Business Benefits
    Eliminates Many Service Disruptions
    Dramatically Improves Performance Against SLAs
    Opens Doors to New Value-Added Customer Services
    Proactive Service Management
    Real-time identification of Service Threats
    Easily Supports Continuous Improvement
    Customizable for specific Use Cases
    TDi Technologies Your business is built on IT
  • 24. How to Engage TDi Technologies
    TDi Technologies Your business is built on IT