Your SlideShare is downloading. ×
0
Password Manager
Password Manager
Password Manager
Password Manager
Password Manager
Password Manager
Password Manager
Password Manager
Password Manager
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Password Manager

16,544

Published on

Web site overview of EmpowerID Password Manager module

Web site overview of EmpowerID Password Manager module

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
16,544
On Slideshare
0
From Embeds
0
Number of Embeds
13
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1.
  • 2. Password Manager: Password Self-Service Reset and Helpdesk Management<br />
  • 3. Introducing Password ManagerReduce helpdesk costs while increasing security with self-service<br />According to the Gartner Group, 20% to 50% of all help desk calls are for password resets<br />The Challenge<br />Password resets are the largest single source of help desk requests. As organizations implement stronger password policies, end-users are forced to remember a greater number of complex and frequently changing passwords. The cost of a single password reset in a medium sized organization is estimated to be between $20 and$50. Organizations are caught between the goals of increased security and controlling user support costs. <br />EmpowerID Solution<br />Password Manager provides a simple, secure, self-service solution that allows end users to reset forgotten passwords and unlock their accounts. It also allows administrators to implement stronger password policies while reducing the help desk workload. Organizations no longer have to choose between security and reduced helpdesk costs.<br />3<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />
  • 4. A user forgets his or her password<br />The user tries various combinations of old passwords and is locked out<br />Eventually the user gives up and calls the helpdesk<br />If possible, the helpdesk responds immediately but usually there is a backlog of requests to the helpdesk issues a “ticket”<br />Common ratio for large companies – 1 helpdesk admin/6000 users!<br />In the meantime, the user cannot access resources they need to perform their job – e.g. email, file shares, printers, etc...<br />Eventually the helpdesk will close the ticket after resetting the user’s password – finally enabling them to work productively<br />I Forgot My Password!<br />Typical Process Before Password Manager<br />4<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />
  • 5. Password ManagerSelf-Service Reset and Account Unlock<br />5<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />
  • 6. Password ManagerCentral Enforcement of Strong Password Policies<br /><ul><li>Examples of password policy controls</li></ul>6<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />
  • 7. Password ManagerSelf-Service Reset and Strong Password Policies<br /><ul><li>Multi-directory self-service password reset and account unlock
  • 8. Only solution able to FORCE users to enroll forpassword reset self-service
  • 9. Only password reset solution built on the Windows Workflow Foundation
  • 10. One Time Password and multi-factor identification supported
  • 11. Detects password changes at Domain Controller and synchronizes changes
  • 12. Helpdesk assisted password reset and unlock
  • 13. User interfaces for SharePoint, Windows XP, Windows Vista/7, and the web
  • 14. Role-based security and assignment of user password and reset self-service policies</li></ul>7<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />
  • 15. Windows Workflow FoundationPassword Self-Service Reset as a Flexible & Visual Business Process<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />8<br />
  • 16. User Experience: Service Catalog<br />Copyright © 2011. empowerID is a trademark of The Dot Net Factory, LLC. |www.empowerid.com<br />9<br />

×