“Townsell Collection Techniques, LLC”
“12 WAYS TO CREATE URGENCY!”

“Townsell Collection Techniques, LLC”
“12 WAYS TO CREATE URGENCY!”
60% First Call
40%
20%
Second Call
Third Call
0%
First Call
Third Call

“Townsell Collection Techniques, LLC”
“12 WAYS TO CREATE URGENCY!”
• When you ask questions in an
an attempt to obtain important
information, do not allow the
customer to answer by saying
yes or no?
Make them think!

“Townsell Collection Techniques, LLC”
“12 WAYS TO CREATE URGENCY!”
• You should update your files as soon
as you determine how much money
the customer has
• Always update before you negotiate
• UPDATE + URGENCY= PAYMENTS

“Townsell Collection Techniques, LLC”
“12 WAYS TO CREATE URGENCY!”
• When you are speaking to customers
or third parties you should establish
a rapport, then ask probing questions
• Do not take for granted the amount of
pertinent information you can receive
just by asking the right questions

“Townsell Collection Techniques, LLC”
“12 WAYS TO CREATE URGENCY!”
301-850-4868
“Our client’s Satisfaction is the Key to Our Success!”