BPO growth continues to outpace other services, fueled by increased use of analytics and cloud-based BPO solutions, as buyers seek new avenues to trim costs and standardize processes. BPO growth will result from the increasing need for analytics-enabled solutions that streamline processes and harvest business insights from organizational and client activity. Vendors continue to invest in Business Process as a Service (BPaaS) platforms that provide process excellence, resource management and industry insight to clients.
Principal analysts Ramunas Svarcas and Patrick Heffernan, along with analysts Elitsa Bakalova and Jennifer Hamel, shared their perspectives on the latest IT services vendor results and provided additional insight into BPO services that are gaining popularity and changing the market landscape in a webinar that aired Thursday, July 24, 2014.
Questions for discussion will included:
• How are vendors developing BPO offerings, intellectual property and industry specialization?
• What technologies drive BPO evolution?
• Which industries are seeing increased demand for BPO solutions?
• Is solution-delivery automation replacing labor arbitrage advantages inherent in the low-cost delivery structure?