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The TBR Professional Services research team invites you to view a previously invitation-only webinar that aired on Tuesday, July 16, 2013, for a recap and analysis of vendor performance, with a focus on BPO performance as reported in TBR’s 1Q13 PSBQ IT Services Vendor Benchmark.
Senior Analyst Ramunas Svarcas and Analyst Bryan Belanger shared their perspectives on the latest IT services vendor results and provided additional insight into vendor performance and the future of the IT services market.
Questions for discussion included:
•How is BPO doing relative to the other outsourcing service lines? Has BPO revenue growth run out of steam? If not, where are we seeing traction and why?
•How are BPO-focused firms re-engineering themselves with the commoditization of many BPO services?
•Is analytics being successfully leveraged by BPO firms to help customers?
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