Enabling improved healthcare outcomes through IT: Insights from TBR’s 2Q13 Healthcare IT Services Vendor Benchmark
 

Enabling improved healthcare outcomes through IT: Insights from TBR’s 2Q13 Healthcare IT Services Vendor Benchmark

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    Enabling improved healthcare outcomes through IT: Insights from TBR’s 2Q13 Healthcare IT Services Vendor Benchmark Enabling improved healthcare outcomes through IT: Insights from TBR’s 2Q13 Healthcare IT Services Vendor Benchmark Presentation Transcript

    • Enabling improved healthcare outcomes through IT: Insights from TBR’s 2Q13 Healthcare IT Services Vendor Benchmark Technology Business Research Quarterly Webinar Series Oct. 9, 2013
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar Presenters Joseph Walent Lead Analyst, Healthcare IT Services Professional Services Practice joseph.walent@tbri.com @JDWalent 2 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar Overview TBR’s Healthcare IT Services reports deliver unique insight and value through in-depth analysis in a concise, consumable format Clients are gaining advantages and better understanding revenue opportunities through our reports and their personal relationships with TBR • The Professional Services Practice continually covers 18 vendors in our Healthcare IT Services Vendor Benchmark. • Of those vendors, 12 are covered directly with quarterly and semiannual reports. • In addition, we publish five Healthcare IT Services company reports, focusing the healthcare IT services business of Accenture, CSC, Dell Services, HP Services and IBM Global Services. o TBR reports are unique due to their deep, holistic analysis of leading vendor businesses. o Financial modeling and TBR insights help customers build a better understanding of vendor business models. o TBR reports and webinars are designed to be responsive to client timelines, clear and concise, and to provide insights across multiple layers of an organization. o 3 TBR’s strategic assessment provides an impartial reality check on how vendors are performing in their strategic objectives and the overall market. TBR’s Healthcare IT Services Benchmark covers: Accenture Allscripts Cerner CGI Cognizant CPSI CSC Dell General Dynamics Harris HCLT HP IBM Infosys McKesson NextGen SAIC Xerox TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends Emerging markets, telemedicine and a shrinking window for ICD-10 transition present HITS vendors with opportunities Healthcare IT Services Vendor Trends for 2Q13 Geographic: Developing regions’ focus on improvement of healthcare systems is generating additional growth avenues. Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery. Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems 4 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends Emerging markets, telemedicine and a shrinking window for ICD-10 transition present HITS vendors with opportunities Healthcare IT Services Vendor Trends for 2Q13 Geographic: Developing regions’ focus on improvement of healthcare systems is generating additional growth avenues. Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery. Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems 5 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Geographic Increased demand for healthcare IT services in emerging markets will help stem HITS revenue growth deceleration Healthcare IT Services Vendor Trends for 2Q13 — Emerging Markets Average Growth (YTY TTM Revenue & YTY Quarterly Revenue) for HITS Vendors 14% 13% 12.7% 12.2% 12% 10.6% % h t w o r G 11% 10% 10.6% 11.0% 10.5% 10.3% 10.1% 9.8% 9% 10.5% 9.3% 9.3% 8% 2Q12 3Q12 4Q12 1Q13 2Q13 3Q13 Est. Calendar Quarter SOURCE: TBR ESTIMATES AND COMPANY DATA 6 Average YTY Growth Average TTM YTY Growth TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Geographic Many of the larger players are broadening their capabilities to serve the fast growing economies of the MENA and APAC regions Healthcare IT Services Vendor Trends for 2Q13 — Emerging Markets 7 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Geographic Capturing market share in developing economies will position HITS vendors to continue historic growth trends Healthcare IT Services Vendor Trends for 2Q13 — Emerging Markets Vendor 2Q13 Trailing 12-month Non-U.S. Healthcare IT Service Revenue IBM $1,757 $2,407 HP CSC $715 Accenture Xerox $816 $1,289 All Others $881 SOURCE: COMPANY DATA AND TBR ESTIMATES Vendor Opportunity: Gaining thought leadership positioning in emerging markets that are instituting healthcare infrastructure and delivery capabilities reflective of mature economies will provide needed market reach to extend the run of healthcare IT services market growth. 8 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends Emerging markets, telemedicine and a shrinking window for ICD-10 transition present HITS vendors with opportunities Healthcare IT Services Vendor Trends for 2Q13 Geographic: Developing regions’ focus around improvement of healthcare systems is generating additional growth avenues. Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery. Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems 9 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Technology The shift to outcome-based remuneration in the U.S. generated increased acceptance and demand for telehealth solutions Healthcare IT Services Vendor Trends for 2Q13 — Telemedicine High Use of telemedicine is expected to grow to six times its present size in the next five years. # of U.S. Citizens receiving healthcare services via telemedicine Low SOURCE: TBR 10 2012 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc. 2017
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Technology Providers and payers will increasingly demand telemedicine delivery solutions coupled with legal and licensing expertise Healthcare IT Services Vendor Trends for 2Q13 — Telemedicine U.S. States Mandating Telemedicine coverage by Private Health Insurance Companies States mandating coverage of telemedicine, also includes Hawaii SOURCE: AMERICAN TELEMEDICINE ASSOCIATION 11 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends Emerging markets, telemedicine and a shrinking window for ICD-10 transition present HITS vendors with opportunities Healthcare IT Services Vendor Trends for 2Q13 Geographic: Developing regions’ focus around improvement of healthcare systems is generating additional growth avenues. Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery. Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems 12 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Regulatory Overextended in-house healthcare IT staffs at providers and payers will be looking to HITS vendors to manage the transition to ICD-10 Healthcare IT Services Vendor Trends for 2Q13 — ICD-10 Add-on ICD-10 change services for HITS Vendors Training on coding changes Employee performance metrics Revenue cycle management (RCM) Business Process Transformation (BPT) Adoption of Accountable Care Auditing to identify possible Organization (ACO) Model fraud and abuse SOURCE: ONC AND TBR 13 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Regulatory Much like Y2K, ICD-10 conversion provides opportunities for India-centric healthcare IT service players to raise their market profiles in the U.S. Healthcare IT Services Vendor Trends for 2Q13 — ICD-10 ICD-10 Transition-specific Services for India–centric Healthcare IT Service Vendors Infosys iTransform HCL Technologies iCRM Cognizant Financial Integrity tools TCS Computer Assisted Coding Wipro Assessment, Remediation & Testing SOURCE: COMPANY DATA 14 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key Trends Emerging markets, telemedicine and a shrinking window for ICD-10 transition present HITS vendors with opportunities Healthcare IT Services Vendor Trends for 2Q13 Geographic: Developing regions’ focus around improvement of healthcare systems is generating additional growth avenues. Technology: Providers and payers are realizing the efficiency inherent in telemedicine practices for remote healthcare service delivery. Regulatory: Implementation of the 10th revision of the International Statistical Classification of Diseases and Related Health Problems 15 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook: 3Q13 Key Topics Healthcare IT services vendors are building mHealth and HIX solutions for improved patient care and to comply with regulatory requirements Healthcare IT Services Research • HITS Vendor Reports: o IBM Global Services HP Services o CSC o Accenture o Dell Services • Vendor Reports o CGI o HCLT o Cognizant o General Dynamics o Infosys o Xerox Services • Vendor Benchmarks • Benchmark Webinar o 16 Current Topics 3Q13 Report Key Themes • mHealth  • • Expansion of Medicaid Health Insurance Exchanges  • •  • Analyze leading vendors’ go-to-market strategies for development and deployment of healthcarespecific mobility solutions. Examine awareness and adoption rates of mobility solutions from healthcare providers in their pursuit to enhance quality care. Examine opportunities for healthcare IT services providers to expand and enhance Medicaid Management Information Systems. Analyze the expected continued shifts in government versus private payers as the Affordable Care Act is implemented, and the role HITS vendors are playing. Analyze leading vendors’ go-to-market strategies for development and deployment of HIXs. Assess the adoption rates of HIX from providers as well as the effect of pure-play entrants on the market, in the government and private markets. TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Healthcare IT Services Quarterly Benchmark Highlights and Outlook Questions? 17 TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • Joseph Walent Lead Analyst, Healthcare IT Services Professional Services Practice joseph.walent@tbri.com @JDWalent Twitter: @TBRinc SlideShare: www.slideshare.net/TBR_Market_Insight YouTube: www.youtube.com/user/TBRIChannel For further information, please contact: Lindy Hanson Director, Professional Services Practice lindy.hanson@tbri.com 18 James McIlroy Vice President, Sales mcilroy@tbri.com TBR Quarterly Webinar Series | 10.9.13 | www.tbri.com | ©2013 Technology Business Research Inc.
    • About TBR Contact Us Technology Business Research, Inc. is a leading independent technology market research and consulting firm specializing in the business and financial analyses of hardware, software, professional services, telecom and enterprise network vendors, and operators. 1.603.929.1166 info@tbri.com www.tbri.com 11 Merrill Drive Hampton, NH 03842 USA Serving a global clientele, TBR provides timely and actionable market research and business intelligence in formats that are tailored to clients’ needs. Our analysts are available to further address client-specific issues or information needs on an inquiry or proprietary consulting basis. TBR has been empowering corporate decision makers since 1996. To learn how our analysts can address your unique business needs, please visit our website or contact us today. This report is based on information made available to the public by the vendor and other public sources. No representation is made that this information is accurate or complete. Technology Business Research will not be held liable or responsible for any decisions that are made based on this information. The information contained in this report and all other TBR products is not and should not be construed to be investment advice. TBR does not make any recommendations or provide any advice regarding the value, purchase, sale or retention of securities. This report is copyright-protected and supplied for the sole use of the recipient. Contact Technology Business Research, Inc. for permission to reproduce.