TBR 2Q11 Accenture Report
 

TBR 2Q11 Accenture Report

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Technology Business Research is a different kind of research company. Our bottoms-up approach provides a look at the technology industry unlike anything you’ve seen before. We analyze company ...

Technology Business Research is a different kind of research company. Our bottoms-up approach provides a look at the technology industry unlike anything you’ve seen before. We analyze company performance in professional services, networking and mobility, computing and hardware, and software on a quarterly basis, leveraging our data to create industry benchmarks and landscapes that provide a business perspective on leaders and laggards and their business plans. We are experts in the business of technology.

While pockets of uncertainty remain in the public sector – the single challenged area of Accenture’s business – the company is performing as a well-oiled machine. Accenture is seeing increased demand for IT services in North America, parts of Europe and emerging markets. The company is addressing demand with its broad portfolio of offerings that covers its core business and innovative service areas, strong industry expertise and high-value transformational proposition. Although major economies will remain Accenture’s key revenue generator, emerging growth markets will begin to play a more important role in the company’s long-term business strategy.

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TBR 2Q11 Accenture Report TBR 2Q11 Accenture Report Presentation Transcript

  • Technology Business ResearchAccelerating Customer Success Through Business Research TBR T E C H N O L O G Y B U S I N E S S R ES E AR C H , I N C .
  • PROFESSIONAL SERVICES BUSINESS QUARTERLYSMAccentureSecond Calendar Quarter 2011Third Fiscal Quarter 2011 Ended May 31, 2011 TBR OUTLOOK – POSITIVE TBR SCORE (0-10 SCALE)  5.95Publish Date: July 12, 2011Author: Elitsa Bakalova (elitsa.bakalova@tbri.com), ProfessionalServices Practice Analyst TBR T E C H N O L O G Y B U S I N E S S R ES E AR C H , I N C .Content Editor: Alison Crawford, Professional Services Practice SeniorAnalyst
  • Contents TBR Company Analysis Company Data Models 3 TBR Position 25 Income Statement 4 Executive Summary 26 Balance Sheet 6 Strategy Overview 27 Service Line Model 8 Corporate SWOT Analysis 28 Operating Group Model 9 Scenario Discussion 29 Geographic Model 12 Financial Model Strategy 30 Operating Expense Model 16 Go-to-Market & Services Strategies 31 Headcount Model 20 Alliance & Acquisition Strategies 32 Financial Strategy Graphs 22 Geographic Analysis 34 Go-to-Market Graphs 23 Resource Management Strategy 35 Resource Management Graphs 37 Acquisitions Table 38 Portfolio of Services Table 39 Services Announcements 42 Quarterly Signings Tables 53 Strategic Alliances Tables 55 Org. Structure 56 Worldwide Locations Table 58 About TBR3 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • TBR Position TBRA diversified growth strategy will help Accenture maintain positivemomentum across all service lines and geographiesTBR Assessment Corporate Strategic ObjectivesWhile pockets of uncertainty remain in the public Achieve profitable growth (grow revenue 14.0% tosector – the single challenged area of Accenture’s 15.0% in local currency and reach operating margin ofbusiness – the company is performing as a well-oiled 13.6% to 13.7% in FY11)machine. Accenture is seeing increased demand for IT Broad investment in growth and a strong focus onservices in North America, parts of Europe and operational efficiency will help Accenture reach itsemerging markets. The company is addressing growth and profit targets.demand with its broad portfolio of offerings that Expand business from three dimensions: corecovers its core business and innovative service business, outside of core business in growth serviceareas, strong industry expertise and high-value areas, and in emerging and developed marketstransformational proposition. Although major Growth in Accenture’s core business (managementeconomies will remain Accenture’s key revenue consulting, technology and BPO) will continue for thegenerator, emerging growth markets will begin to play near term. The company must aggressively extend itsa more important role in the company’s long-term client reach in new service areas, such as cloudbusiness strategy. computing, analytics and mobility, to generate material revenue gains. Competition in those high- ACCENTURES 2Q11 PERFORMANCE VS. EXPECTATIONS(in $ millions) Consensus Guidance Range Actual growth areas is increasing, which could createAccenture Net Revenue $6,000 - $6,200 $6,300 - $6,500 $6,720 challenges for Accenture’s expansion.Accenture Operating Margin N/A 13.6% - 13.7% (FY11) 14.1% Recruit people to expand onshore and GlobalAccenture Non-GAAP EPS $0.85 $0.80- $0.95 $0.93 Delivery Network and accommodate for demand ACCENTURES 3Q11 GUIDANCE AND EXPECTATIONS Accenture is on track to hire at least 66,000 people(in $ millions) TBR Estimate Consensus Guidance Range in FY11 globally (gross additions on/near/offshore).Accenture Net Revenue $6,500 $6,300 - $6,600 $6,400 - $6,600 Its ability to quickly train and deploy people will helpAccenture Operating Margin 14.2% N/A 13.6% - 13.7% (FY11) Accenture meet increasing market demand with lessAccenture Non-GAAP EPS N/A $0.83-$0.92 $0.85- $0.95 costs attached to new talent efforts. 4 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Executive Summary TBRAccenture’s 2Q11 performance originates from strong revenue,profitability and utilization TBR Company Average Standard CALENDAR QUARTER RESULTS TBR SCORING SUMMARY:FINANCIAL METRICS Score Figure in Class Deviation/2 2Q10 3Q10 4Q10 1Q11 2Q11Operating Margin 5.71 14.1% 9.4% 6.6% Financial Model Strategy: 5.96 6.03 6.23 6.29 6.16Current Ratio 4.49 1.51 1.80 57.1% Go-to-Market & Services Strategies: 6.68 6.31 6.46 6.35 6.45Debt-to-Asset Ratio 3.71 0.72 0.56 12.6% Resource Management Strategy: 5.03 4.97 5.19 5.22 5.22Return on Assets (TTM) 7.17 15.9% 8.1% 3.6% TOTAL AVERAGE TBR SCORE: 5.89 5.77 5.96 5.95 5.95Return on Equity (TTM) 7.68 57.8% 15.6% 15.7%TOTAL AVERAGE TBR SCORE 6.16 TBR Company Average StandardGO-TO-MARKET & SERVICES METRICS Score Figure in Class Deviation/2Revenue (in $ Millions) 8.01 $6,720 $2,384 $1,441 Accenture outperformed its peers inRevenue Growth YTY 5.18 20.6% 17.2% 19.4% go-to-market and financial metrics.Backlog/Revenue 6.06 2.39 2.01 0.36 Accenture’s strong revenue level isDay Sales Outstanding 6.86 43.83 65.25 11.54 driven by increased demand for ITTOTAL AVERAGE TBR SCORE 6.45 services and the company’s well- balanced mix of consulting, SI and TBR Company Average StandardRESOURCE MANAGEMENT METRICS Score Figure in Class Deviation/2 outsourcing offerings.Gross Margin 5.49 34.4% 31.5% 5.9%Operating Expenses as a % of Revenue 5.01 20.2% 20.3% 4.9%Revenue per Employee (TTM) 4.17 $113,602 $175,136 $73,846Operating Income per Employee (TTM) 4.90 $15,286 $17,498 $22,889Utilization Rate 7.70 85.0% 77.2% 2.9%Turnover 5.26 15.0% 15.8% 3.0%TOTAL AVERAGE TBR SCORE 5.22Key Represents an area where Accenture is currently challenged versus peers Represents an area where Accenture is outperforming its peers Represents an area where Accenture is neither significantly outperforming nor underperforming its peers 5 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Executive Summary TBRAccenture will benefit from positive market trends and its investment inofferings and capabilities to address demandTBR assessment of Accenture’s two-year strategic outlookKey Takeaways Strategic OutlookFinancial: Accenture will reach its FY11 ambition to • Accenture is investing in its brand, technology, industryoutpace market growth, thanks to its broad business expertise and people to continue the pursuit of helpingexpansion emphasis focused on core business, new clients transform their businesses and achieve highservice areas (cloud, analytics, etc.), and emerging and performance.developed markets. • Clients are ramping up their investments inGo to Market: Accenture’s industry expertise plays a transformational projects; in response, Accenture is layingkey role in addressing vertical-specific client needs. a strategic foundation to capitalize on innovation,Resource: Accenture will continue to invest in talent emerging technologies and top-notch employees. Theseonshore and offshore to address improved demand. investments are smart and, if implemented well, will herald success for the company. While we see potential ACCENTURES REVENUE, GROWTH AND PROFITABILITY challenges as other multinational IT service providersTBR $30.0 $28.80 invest in creating end-to-end holistic solutions, and Indian 25% $26.29 vendors play catch-up to build consulting abilities, we $25.0 $20.94 $22.21 15% believe Accenture is in an unshakeable position. $20.0 • Accenture’s brand is its people, and its people are its In $ Bi l lions $15.0 5% brand. The company relies heavily on the investments $10.0 $6.72 $6.50 made in its 223,300 employees and leverages in-house $5.57 $5.42 $6.05 $6.05 -5% $5.0 $2.58 $3.00 $3.65 $4.12 expertise and knowledge to provide quantifiable results $0.0 $0.80 $0.71 $0.83 $0.77 $0.95 $0.92 -15% across the industries it serves. Accenture’s brand allows it 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 CY09 CY10 CY11 CY12 to attract talent to conduct transformational Est. Est. Est. engagements, and TBR believes it will be a recruiting Total Revenue (Net Revenue) Operating Income Revenue Growth Y/Y Operating Margin asset in the coming years as the global war for talentSOURCE: ACCENTURE AND TBR further heats up.6 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Strategy Overview TBRAccenture will generate sustained revenue growth by deliveringhigh-value services to its clientsFunction Key Strategies TBR Assessment  Accenture maintains a strong portfolio of high-value offerings in consulting & SI and outsourcing. Clients looking Increase Accenture’s business to generate cost savings, transform their businesses and ITOverall momentum by focusing on infrastructures and achieve growth are turning to Accenture, delivering value to the client. creating momentum for the company. TBR expects this positive outlook to remain during 3Q11, the last quarter of Accenture’s FY11, and into FY12.  Accenture surpassed its guidance range again this quarter Deliver profitable growth: with solid revenue returns. A major contributor to its top- • Grow FY11 revenue by 14% to line strength is continuous signings growth and pipeline. 15% in local currency, faster thanFinancial the market.  Efficiency on the OPEX side coupled with shifting of service delivery to the Global Delivery Network (GDN) – especially • Reach operating margin of 13.6% for outsourcing and, increasingly, SI – and use of assets to to 13.7% in FY11, up year-to- automate delivery will support Accenture’s long-term year by 10 to 20 basis points. profitability and attract clients.  Accenture’s core business (management consulting, Expand business from three technology and BPO) remains the key focus and strength for dimensions: core business as the company. However, investment in high-growth serviceGo to primary growth engine, outside of areas (cloud computing, analytics, mobility), supplementedMarket core business in growth service by geographic expansion in emerging regions, will gradually areas, and in emerging and increase their positive influence on the company’s developed markets. performance in the long run. Key:  Working: Short-term impact expected on bottom/top line  Not working: No major impact or differentiation expected7 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Strategy Overview TBRAccenture is growing its global delivery resources while entrenching itselfin local markets to gain share in emerging economiesFunction Key Strategies TBR Assessment  Alliances are key to the development of Accenture’s • Make strategic alliances to portfolio, especially in new service areas with high-growth expand in new areas of potential such as cloud computing, analytics and mobility. technology and vertical- The firm will utilize partners to augment its offerings andAlliances & specific offerings capabilities to gain new channels and access to technologies.Acquisitions  One of Accenture’s strengths is its ability to integrate small- • Leverage tuck-in acquisitions scale acquisitions that fill gaps in its portfolio and client to fill gaps in its portfolio and reach. Accenture’s acquisitions quest will continue in the expand global reach coming quarters, as it looks to augment its portfolio, IP and vertical expertise and grow in emerging markets.  Accenture will continue to grow its headcount to address • Recruit people to expand improving market demand. The company is augmenting its GDN and onshore (hiring GDN, particularly in lower-cost regions (e.g., Philippines, ~66,000 employees in FY11) India, Brazil) to strengthen its global delivery and better serve local market clients. Service areas with improvingResources & • Develop and increase demand, such as consulting & SI, are also seeing staffInvestments leverage of global delivery increases, largely onshore for consulting, as a response to capabilities returning discretionary spending.  Investments in industrialized/standard service delivery (e.g. • Invest in automation to offer specialization of people, automation tools, solution factories differentiated, less risky and reusable technical libraries) will support the company’s implementations bottom line in the long run. Key:  Working: Short-term impact expected on bottom/top line  Not working: No major impact or differentiation expected8 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Corporate SWOT Analysis TBRAccenture’s well-developed resources, industry and technology expertiseallow it to win new growth opportunitiesCorporate SWOT AnalysisStrengths Opportunities• High-end consulting and integration capabilities • Target growth opportunities in emerging markets• Broad GDN and developed presence in low-cost beyond the BRIC region locations • Expansion of GDN in Latin America due to demand for• Leverage of a standard framework for building and 1 services delivered from the region delivering services across the GDN • Stabilizing consulting/SI demand will drive growth in• Alliance relationships with 150+ partners Accenture’s consulting & SI business• Strong industry, technology expertise (Accenture is • Growth potential of cloud computing can help vendor-agnostic) and proprietary tools/assets Accenture gain traction• Core competency to attract, hire, train, deploy and • Increasing demand for analytics to support retain skilled talent Accenture’s growth • Demand for mobility solutions across verticalsWeaknesses Threats• Price competitiveness is limited in commoditized/sole • Indian vendors are becoming more active in business sourcing deals – unlike in large/complex 1 consulting, analytics and remote management ITO. engagements. • Competition from other and European firms for top• Recruiting and training costs tied to hiring, wage and clients salary increases used as means to hold off rising • Uneven economic performance across the European attrition are diluting gross margin in FY11. countries and tight public sector spending will• High concentration of resources in India and the challenge Accenture’s performance 1 Philippines (the two account for ~80% of Accenture’s near/offshore headcount) creates operational risk9 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Scenario Discussion TBR A technology revolution is upon us, and Accenture must tame Cloud Computing, Analytics and Mobility to drive growth in the long runScenario Discussion: Revenue and signings growth, coupled with positive demand trends in core and newservice areas, indicate growth for AccentureScenario SWOT Assessment • TBR anticipates demand for Accenture’s core businessStrength: Deep industry and functional (management consulting, technology and BPO) will remainexpertise attracts clients strong in future quarters. Accenture’s strong industry andWeakness: Prices tend to be higher than its technology expertise will help it gain momentum across a broadcompetitors (based on type of engagement) range of technology-related services.Opportunity: Growing demand across core • The firm’s investment in new high-demand service areas, such asbusiness and new service areas cloud computing, analytics and mobility, will supplement its core business growth to maintain pipeline growth for years to come.Threat: Competitors addressing improving While each of the three service areas is at the front end ofdemand, investing in new service areas and adoption, Accenture is investing in resources and capabilities tocreating challenges for Accenture’s growth prepare for upcoming demand growth.TBR ACCENTURES NET REVENUE AND GROWTH o Cloud – Adoption will be gradual and clients will not replace $30 $28.1 40% structures overnight or even move core systems en masse to the cloud. Accenture’s strong consulting know-how is the key Net Revenue Growth Y/Y (in $) $25.3 $25 $23.4 $21.6 $21.6 $19.7 aspect that will drive cloud strategy work with clients. $20 20% o Analytics – A key differentiator is Accenture’s ability to moveIn $ Bi l lions $15 18.3% 18.7% 17.5% 11.1% from insights to decisions to outcomes by providing a holistic $10 0% -0.1% service approach that starts with strategy and ends with $5 -7.7% execution. $0 -20% o Mobility – Accenture took over Symbian software development FY07 FY08 FY09 FY10 FY11 FY12 Est. Est. from Nokia and deepened its partnership with SAP to develop Net Revenue Net Revenue Growth Y-t-Y CAGR FY07 - FY10: enterprise mobility solutions on the Sybase platform – moves 3% (i n U.S. dollars) that give Accenture a bigger play in mobility.SOURCE: ACCENTURE AND TBR 10 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Scenario Discussion TBRWhile the trend requiring consulting expertise has some vendorsscrambling, Accenture has already made necessary investmentsScenario Discussion: Accenture is seeing a strong comeback in consulting & SI (59% of its business in 2Q11)with revenue and signings buildingScenario SWOT Assessment • TBR predicts two types of projects will become the norm; theStrength: Strong consulting & SI brand and first will require an end-to-end hardware-software-servicesproven track record (25+ years in management capability and resonate well in emerging geos that need toconsulting, 10+ years of experience in delivering build infrastructure, as well as processes, while the second typelarge-scale IT transformation projects) will involve transformational improvement engagements thatWeakness: Challenges with work-life balance for will leverage infrastructures to deliver business benefits. To winemployees (e.g., long hours, hard work, travel) such projects, clients will require systems integrators to have experienced personnel, a track record in the vertical, and anOpportunity: Stabilizing consulting/SI demand understanding of how technology can generate businessThreat: Other MNCs investing in end-to-end processes innovation and produce results at the top-andholistic transformation solutions and capabilities bottom-line levels. ACCENTURES SERVICE LINE REVENUE AND • Accenture has well-developed industry expertise, which plays a TBR PROJECTIONS key role in addressing vertical-specific client needs (100,000+ $20.0 80.0% $16.6 people specialized in industry skills across consulting, $14.8 Yea r-to-year Growth (in $) $16.0 $14.1 60.0% technology, outsourcing).In $ Bi l lions $12.6 $12.4 $12.0 $10.5 $11.5 40.0% • Accenture has a history of providing high-value, often $9.3 $9.0 $9.2 holistic/large-scale transformation to clients. Accenture $8.0 20.0% achieves this thanks to its consulting capabilities, SI expertise $4.0 0.0% and use of assets/intellectual property. The company $- -20.0% seamlessly integrates consulting & SI with outsourcing FY08 FY09 FY10 FY11 Est. FY12 Est. capabilities across the full cycle of business/technology Consulting & SI Outsourcing transformation. Consulting & SI Growth Y-t-Y Outsourcing Growth Y-t-Y SOURCE: ACCENTURE AND TBR • The positive momentum in consulting & SI will continue as Accenture attracts clients with its strong value proposition.11 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Scenario Discussion TBREmerging markets are growing increasingly important, but still representa small share of Accenture’s overall businessScenario Discussion: Emerging markets will create avenues for Accenture’s growth in the long runScenario SWOT Assessment • High-growth emerging markets represent a significantStrength: Established presence in high-growth opportunity for Accenture’s global delivery capabilities. Theemerging markets for global service delivery firm is intensifying its focus on local clients to diversify itsWeakness: Concentration of resources in India and revenue base and decrease risk from slower performance ofthe Philippines the major economies (~85% of annual revenue).Opportunity: Increasing demand for IT services in • Accenture is making progress in winning local clients inemerging, fast-growth regions emerging high-growth markets, and this trend will continueThreat: Stiff competition within emerging markets in the long run. The company is expanding beyond the BRICfor market share and talent region in areas such as Turkey, Mexico, Middle East, South Africa, and South Korea. Brazil reached ~$1.0 billion in annualTBR ACCENTURES EMERGING MARKETS REVENUE revenue and is experiencing strong growth with positive $7.0 market momentum. • Organic investment is the major driver behind emerging $6.0 $6.0 market expansion and occasional small-scale acquisitions are CAGR FY10 - FY15: being used to gain a foothold in underpenetrated/small-scaleIn $ Bi l lions 15% (i n U.S. dollars) $5.0 regions, such as the Middle East (Accenture acquired a $4.0 majority stake in Al Faisaliah Business & Technology Company, based in Saudi Arabia). $3.0 $3.0 • Accenture is taking the right global expansion approach. It will experience strong benefits due to its ability to cross- $2.0 utilize established global service delivery capabilities in $1.0 emerging markets and serve local clients. At the same time, FY10 FY15 Est. competition in emerging markets is increasing, which couldSOURCE: ACCENTURE AND TBR ESTIMATES challenge Accenture’s expansion efforts.12 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Financial Model Strategy: Revenue TBRAccenture’s continued momentum will drive more record numbersby the end of FY11 Revenue Performance and StrategiesTBR ACCENTURES NET REVENUE, GROWTH AND 2Q11 Net Revenue: $6.7 billion, 20.6% YTY PROJECTIONS Net Revenue Growth Year-to-year $30 $26.3 $28.8 20.0% Accenture beat its revenue guidance range for the second $25 20.6% 19.9% $22.2 15.0% straight quarter. The $6.72 billion net revenue in 2Q11 was 8.3% 16.9% $20 18.3% 10.0% an all-time high for the company and well above theIn $ Bi l lions 5.3% 12.3% $15 9.5% 5.0% guidance range of $6.3 billion to $6.5 billion. Positive $10 6.1% 0.0% market momentum allowed Accenture to make another $6.5 $5 $5.6 $5.4 $6.0 $6.1 $6.7 -5.0% increase in its FY11 guidance to 14% to 15% growth in local $0 -10.0% currency – up from 11% to 14%. 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 CY10 CY11 CY12 Net Revenue Est. Est. Est. Revenue and Growth Outlook Revenue Growth Year-to-year NOTE: Annual revenue and projections are for calendar 2010, 2011 and 2012, respectively. SOURCE: ACCENTURE AND TBR • While the growth expectation for FY12 of 7% to 10% in TBR ACCENTURES TRAILING 12-MONTH REVENUE local currency is conservative, TBR expects this estimate $28 $25.3 to increase given positive global demand trends. $26 $24.2 $24 $22.4 $21.6 $22.2 $23.1 • Accenture also sees growth potential in the healthcare $20.9 $20.8 $21.3 $21.6 sector as this vertical has gained traction and saw In $ Bi l lions $22 $20 substantial growth in the quarter. $18 FY09 FY10 FY11 $16 • Expected revenue growth in the upcoming quarters from $14 strong demand for outsourcing and consulting bolster 3Q08- 4Q08- 1Q09- 2Q09- 3Q09- 4Q09- 1Q10- 2Q10- 3Q10- 4Q10- pipeline and signings. 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. SOURCE: ACCENTURE FINANCIALS AND TBR 13 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Financial Model Strategy: Operating Groups TBR The public sector will remain pressured in major economies, but the commercial sector will see global growth Operating Group Performance and Strategies CHT CHT recorded substantial growth in consulting TBR ACCENTURES REVENUE BY OPERATING GROUP revenues spurred by demand for ERP and outsourcing (IN $ BILLIONS) $1.4 billion in the communications field to enhance clients’ 100% $0.93 $0.86 $0.93 $0.96 $0.97 $0.97 22.5%YTY operational efficiency. % of Net Revenue 75% $1.00 $1.01 $1.13 $1.17 $1.28 $1.22 $1.30 Financial Financial Services grew in both outsourcing and $1.15 $1.12 $1.27 $1.44 $1.42 50% Services consulting & SI in areas such as post-merger $1.18 $1.16 $1.28 $1.39 25% $1.27 $1.44 $1.4 billion integration, operational effectiveness, risk and 0% $1.31 $1.27 $1.40 $1.37 $1.58 $1.45 25.4% YTY regulatory compliance and global operating models. 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. HPS is seeing strong demand and growth in healthcare Health & Public Service Resources (e.g., connected health and electronic medical Financial Services Communications & High-Tech Health & Products records), but the public sector remains challenged, Public SOURCE: TBR AND ACCENTURE Service (HPS) especially in U.S. state and local, several countries in $1.0 billion EMEA and the Americas. Repositioning of the public ACCENTURES OPERATING GROUP PROFITABLITY sector business with differentiated offerings, and moreTBR 4.8% YTY emphasis on the U.S. federal sector will help Accenture 19.0% improve performance, albeit not in the near term.% of Net Revenue 17.0% 15.0% Products saw strong growth in consulting across all 13.0% Products geographies and industries, led by consumer goods & 11.0% 9.0% $1.6 billion services and automotive. Outsourcing grew across all 7.0% 20.4% YTY geographies in air, freight & travel services and in retail 5.0% in Americas and APAC. 3.0% 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. Remained the fastest-growing operating group due to Resources Communications & High-Tech Financial Services strong growth in consulting & SI driven by ERP Health & Public Service Products $1.3 billion programs to support clients’ global expansions and Resources 27.9% YTYSOURCE: TBR AND ACCENTURE growth in outsourcing driven by ITO and F&A BPO. 14 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Financial Model Strategy TBRConsulting & SI demand will continue to improve, driving near-termrevenue benefits for AccentureService Line Performance and Strategies • Consulting & SI saw strong growth in the ACCENTURE SERVICE LINE REVENUETBR (IN $ MILLIONS) resources vertical, as well as growth in financial $8.0 25.0% services, communications & high-tech and Growth Year-to-Year $7.0 $6.0 $2.75 20.0% products. Additional growth will come as demandIn $ Bi l lions $2.70 $5.0 $2.35 $2.33 $2.48 $2.54 15.0% intensifies with clients in major and emerging $4.0 $3.0 10.0% economies. $2.0 $1.0 5.0% Consulting & SI: • Consulting will be driven by cost take-out, revenue $3.09 $3.57 $3.51 $3.80 $0.0 $3.22 $3.97 0.0% $3.97 billion, growth, compliance and risk management, 2Q10 3Q10 Outsourcing 4Q10 1Q11 C&SI 2Q11 3Q11 Est. up 23.0% year- infrastructure virtualization and consolidation and C&SI YtY Growth Outsourcing YtY Growth to-year cloud computing. SOURCE: TBR AND ACCENTURE • SI will be driven by ERP (extend ERP for data management and analytics, supporting Accenture’s analytics agenda), application TBR modernization, web development and ACCENTURE SERVICE LINE REVENUE AND PROFITABILITY technologies for wireless services and SaaS – a 75% large focus area for Accenture in cloud. % of Net Revenue 57.9% 57.1% 59.0% 58.0% 59.0% 58.5% 60% 45% 42.1% 42.9% 41.0% 42.0% 41.0% 41.5% • Outsourcing remains driven by verticals, such as 30% resources, communications & high-tech and 15% 16.5% 15.0% 15.1% 14.0% 14.9% 15.0% financial services. 0% 11.6% 10.7% 11.6% 11.0% 13.0% 13.0% Outsourcing: • Outsourcing will keep its momentum as clients 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. $2.75 billion, focus on cost take-out and network and Consulting & SI Revenue Outsourcing Revenue up 17.4% year- datacenter upgrades, creating new and add-on Consulting & SI Operating Margin* Outsourcing Operating Margin* to-year work for Accenture. SOURCE: TBR AND ACCENTURE * Operating margin is a TBR estimate • Accenture’s ability to combine horizontal and industry-specific BPO with analytics to drive business outcomes will support BPO growth.15 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Financial Model Strategy: Expenses TBRThe FY11 operating margin target is well calculated, as the companyabsorbs higher costs due to hiring and business development activities Expense Performance and Strategies ACCENTURES OPERATING EXPENSES 2Q11 Operating Expenses: $1.3 billion TBR AS A PERCENTAGE OF SALES • Focus on efficiency and productivity in cost of 22.0% services generated positive results in 2Q11. 17.0% Cost of • Gross margin in 2Q11 was lower than in 2Q10, 12.8% 12.9% 11.7% 12.4% 12.9% 12.0% 12.1% Revenue due to lower contract profitability, as Accenture 7.0% absorbed higher compensation and 7.4% 8.0% 6.4% 7.2% 7.8% 7.0% $4.4 subcontractor costs, with higher pricing and 2.0% 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% billion better resource mix. Higher recruiting and -3.0% 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. training costs to address demand through hiring also diluted gross margin in 2Q11. Sales and Marketing General and Administrative Reorganization cost (benefit) SOURCE: ACCENTURE AND TBR Business development initiatives related to SG&A addressing improving demand and strengthening Expense client relationships is boosting Accenture’s sales TBR ACCENTURES GROSS AND OPERATING PROFIT $1.36 expenses. Despite strict G&A management, AND PROJECTIONS 40% billion litigation costs of $75 million increased G&A as a 34.7% 34.4% 34.1% percentage of revenue by 110 basis points. Gross and Operating Margin 34.0% 32.2% 31.7% 30% • As the pricing environment stabilizes, Accenture 20% will be able to leverage its gross margin through 14.4% 13.2% 13.7% 12.7% 14.1% 14.2% higher pricing and create a more efficient 10% Margins resource mix. and • Business development efforts will push up sales 0% Outlook expenses; this trend will continue as Accenture 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. works toward its operating margin goal of 13.6% Gross Margin Operating Margin to 13.7% for FY11, which TBR believes SOURCE: TBR AND ACCENTURE is achievable.16 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Go-to-Market & Services Strategies: Sales Strategy TBRAccenture’s continued emphasis on client relationships will maintainstrong signings and revenue in the futureSales Strategy & Customer SegmentationTBR Assessment Accenture’s Sales StrategyAccenture is strongly focused on building Accenture’s global sales organization is comprised of a traditional salesclient relationships. The use of senior channel supported by a small direct sales channel.executives in the bulk of sales activities • Internal/Traditional sales channel: Responsible for the bulk ofhelps create long-lasting customer Accenture’s sales. The sales function is tasked to the firm’s partners,relations (e.g., diamond clients), account associate partners and managers (or senior executives) – 4,500growth and revenue benefits. people globally. Each client has account executives responsible for the relationship, business development, etc. • Direct sales channel: Covers new clients with whom Accenture does Accenture’s Sales Structure not yet work, and is comprised of: o Equally small and direct sales team in BPO that targets SMBs. Internal/Traditional Sales (Accenture’s Senior o Direct sales team in applications outsourcing (~80 sales directors) Executives; 4,500 people) and ITO that works with client senior executives. • Third-party advisors: These advisors work with clients to score deals Direct Sales for Accenture and constitute only a minor portion of the company’s (~150 people, TBR sales force. Accenture’s Customer Structure SOURCE: ACCENTURE AND TBR estimate) Accenture defines its “diamond,” or “foundation,” clients as those with Outside $100+ million, long-term, established accounts that have a strong Advisors relationship with the company. The number of Accenture diamond clients across the globe reached 100 at the end of FY10. • The United Kingdom, a key region for Accenture’s business, has ~20 Client diamond clients. Diamond clients are also located in emerging markets (e.g., four in Brazil, one in China – State Grid of China).17 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Go-to-Market & Services Strategies: Service Line Deep Dive TBRIndustry-specific offerings allow Accenture to broaden its client base Accenture’s Services Line Deep Dive TBR Assessment Consulting & SI is seeing increased revenue contribution in 2Q11 driven by rising demand; however, Accenture has a well-balanced business mix that combines strong vertical expertise with high-value transformational ACCENTURE REPORTED 2Q11 SERVICE LINE DEEP DIVE offerings, implementation and cost-optimization capabilities. Accenture is able to target a wide range of ITO, 4.2% clients and TBR believes sustained growth will follow as Outsourcing, BPO, 12.9% clients become more globalized and rely on Accentures 41.0% services to assist in that expansion. AO, 23.9% Service Lines Deep Dive Strategies • C&SI: Place strong emphasis on cost take-out, growth and transformation, ERP, package enhancements and analytics to increase bookings • ITO: Emphasize remote infrastructure management to C&SI, 59.0% accommodate strong demand as clients become increasingly adapted to transferring assets due to C&SI, 59.0% lighter capital costs (cost optimization is a key client priority) • BPO: Offer BPO that has embedded insights, analytics and cloud to drive business value for the client, not just SOURCE: ACCENTURE AND TBR transformation. Expanding core BPO (horizontal – F&A, HR, etc.), industry-specific BPO and focus on growing in emerging markets • AO: Bundle AO with other outsourcing services; provide client value and use IP for AO service delivery18 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Go-to-Market & Product Strategies TBRSignings growth will be driven by a combination of consulting & SI,outsourcing and new high-growth business areas TBR ACCENTURES TTM NEW BOOKINGS AND Y/Y GROWTHSignings & Pipeline $30,000 15% Year-to-year Growth• Accenture’s strong offerings portfolio and $25,000 10% TTM Bookings (In $ Millions) 5% global capabilities will help it capture improving $20,000 0% demand trends during coming quarters. TBR $15,000 -5% expects FY11 bookings to be closer to the high $10,000 -10% end of its expectations range of $25 billion to $5,000 -15% $28 billion. 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 TTM Outsourcing TTM Consulting Est.• Consulting & SI demand continues to improve, Year-to-Year Growth with consulting signings growing 17.4% year-to- SOURCE: TBR AND ACCENTURE year in 2Q11 and more growth to come in 3Q11. Accenture has strong capabilities in all Key 2Q11 Customer Wins three areas, including management and Company TBR Assessment technology consulting and SI. TBR expects this will drive more deal wins with clients in major Accenture took over Symbian software and emerging markets, helping support near- development from Nokia and rebadged Nokia 2,800 Nokia employees – a move that will term revenue performance. Finland give Accenture a bigger play in mobility and• Accenture’s transformational capabilities and its help the struggling Nokia remain relevant mix of cost improvement and growth offerings as the smartphone invasion continues. will help it gain traction in consulting & SI as well as outsourcing. Demand for innovation will This systems integration deal, in which Reliance Accenture will implement a digital rights help the firm gain traction outside its core management system for Reliance, business in new business areas, such as cloud Entertainment showcases Accenture’s global strength in computing, analytics and mobility. India the media and entertainment sector and its ability to win clients in emerging regions.19 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Go-to-Market & Services Strategies: Pricing TBRPrices are stabilizing, but the pricing environment remains competitive,pushing Accenture to improve its resource mix to drive up profit levels Pricing Environment & Strategies Accenture’s market and pricing environment remains competitive; prices are now more stable across a broader share of its business and geographies, allowing the • TBR believes Accenture is starting to see pricing company to sustain its growth trajectory. stability in the Americas, APAC and some countries in Europe (e.g., Germany, the Nordics). We believe the firm is able to test and push slight price ACCENTURES U.S. GOVERNMENT HOURLY RATES TBR (05/10-05/11) increases with clients broadening their IT SKILL LEVEL/EXPERIENCE investments and looking to become more TITLE 1 2 3 4 globalized. Business Integration Analyst $91 $100 $114 $123 Business Integration Consultant $111 $125 $139 $153 • Pricing pressures still exist in regions that lag in Business Integration Manager $157 $177 $183 $202 economic recovery and have tight public sector Business Integration Senior Manager $236 $274 $303 spending (e.g., the Netherlands, the U.K., Spain). Business Integration Associate Partner $316 $347 $378 $417 Business Integration Partner $494 N/A N/A N/A • During 2Q11, Accenture continued to experience Client Financial Management Assistant $64 N/A N/A N/A lower contract profitability year-to-year in Client Financial Management Analyst $81 $91 N/A N/A Client Financial Management Specialist $110 $121 N/A N/A consulting & SI and outsourcing. Accenture was Client Financial Management Manager $157 N/A N/A N/A unable to fully recover the higher annual Client Financial Management Senior Manager $231 N/A N/A N/A compensation increases and subcontractor costs Client Financial Management Associate Partner $340 N/A N/A with better pricing and more efficient resource Executive Assistant NOTE: Net rates (discount deducted). $64 $73 $83 N/A mix. TBR expects contract profitability will stabilize SOURCE: TBR AND GENERAL SERVICES ADMINISTRATION. and improve in FY12 as the pricing environment further stabilizes and improves. The hourly billing rates above are based on Accenture’s General Purpose Commercial IT Equipment, Software and Services government contract with the U.S. General Services Administration, launched in 2010.20 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Alliance & Acquisition Strategies TBRAccenture continued to make small tuck-in acquisitions in 2Q11, gainingmarket share in the Middle East Acquisition Assessment Recent Acquisitions Based on its history of successful acquisitions Al Faisaliah Business & Technology Company integration, TBR believes Accenture will continue to • In June, Accenture announced that in a joint venture look for small-scale acquisition opportunities that help with Al Faisaliah Group, it had acquired a majority expand its service offerings and global footprint. stake in Al Faisaliah Business & Technology Company Accenture Acquisition Strategy (FBTC), a Saudi Arabia-based IT services business. • Accenture’s main goal is to grow its business • Accenture will strengthen its capabilities in the organically; however, the company supplements Middle East, a high-growth geography, by adding organic growth with acquisitions when it finds the FBTC’s IT services and local knowledge of its right transaction in terms of price and capabilities customers. that will be added. • By integrating FBTC, Accenture will enhance its global • Accenture has been successful at finding small, tuck- capabilities in enterprise resource planning solutions in acquisitions that can be incorporated into the and expand its client base in a key geography. business without disrupting its business structure. • The joint venture will allow for more client service • The acquired companies help Accenture fill gaps in its offerings in the Middle East and help Accenture offerings and capabilities, augment its assets and expand its relatively small business in the region. drive overall competitive differentiation. • Accenture has started to use acquisitions to expand in emerging geographies, such as the Middle East, to support its geographic spread.21 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Alliance & Acquisition Strategies TBRAlliances are a strong contributor to Accenture’s competitive positionand diverse set of service offerings Alliance Assessment Recent Alliances • TBR expects Accenture to further expand its SAP partnership base of technology developers, Accenture and SAP announced an expansion of their broadening its offerings with high-growth potential alliance in which the two companies will jointly develop and vertical-specific solutions. an enterprise mobility solution focused on three • Alliances will continue to play a large role by providing industries—oil and gas, utilities and consumer products. Accenture with a means to gain global traction for its This partnership expands Accenture’s service offerings in services and to expand in high-growth areas. the rapidly growing enterprise mobility market. Accenture Alliance Strategy Panasonic • Accenture’s internal organization, the Accenture • In June, Accenture announced it would work with Alliances Group, has 300 dedicated alliance Panasonic and seven other companies on the “Fujisawa professionals and is responsible for forming alliances Sustainable Smart Town” project to develop a smart and partnerships to provide the company with new city in Fujisawa, Japan that will gain its intelligence channels, incremental revenue streams and access to through infrastructure and services. emerging technologies. • TBR believes this alliance will improve Accenture’s • Alliances complement and extend Accenture’s foothold in the growing green energy market. solutions and capabilities. Accenture will leverage its experience with city and • Alliances and partners are centered around the power grid projects to develop energy-efficient services company’s client service business (consulting, SI, within the town. outsourcing, etc.). The company has an alliance network of more than 150 partners.22 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Geographic Analysis TBRAccenture’s geographic expansion strategy is based on growth inemerging markets and sustained market share in the U.S. and EMEAGeographic Revenue Strategies ACCENTURES REVENUE AND YtY GROWTH The region is benefiting from improving economic TBR growth in North America, particularly in the BY GEOGRAPHY United $7.0 50.0% States/ commercial sector. Revenue growth in the region was Revenue Growth Year-to-Year $6.0 40.0% Americas led by the U.S., Canada and Brazil, showing Net Revenue in $ Billions 30.0% $5.0 Accenture’s strength in both mature and emerging $4.0 20.0% $2.9 geographies. Growth in health, financial services, 10.0% $3.0 0.0% billion energy and natural resources helped offset declines $2.0 -10.0% in the Public Service sector. $1.0 -20.0% $0.0 -30.0% EMEA is now on a growth trajectory with a pipeline 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. that will turn into deals in the near term. Growing Asia Pacific Axis Title EMEA EMEA local economies are supporting business in the Americas Americas YtY Growth region. Growth was reported in the U.K., Germany, EMEA YtY Growth APAC YtY Growth $2.9 France, Italy, Switzerland and South Africa. Accenture SOURCE: TBR AND ACCENTURE billion works with large multinational clients in Europe that ACCENTURES SEQUENTIAL GROWTH BY GEOGRAPHY have global operations and are not as affected by TBR economic pressures and budget deficit challenges. 20% Net Revenue Grwoth Sequentially 15% APAC continues to be Accenture’s smallest revenue 10% APAC contributor, but saw growth in major and emerging 5% $865 economies in the region (Australia, Japan, Singapore, 0% million China, Malaysia and India), as well as gains in health -5% -10% and retail sectors in APAC. -15% -20% Accenture is expanding beyond BRIC into South 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Emerging Korea, Mexico, Turkey, South Africa and the Middle Est. Americas Sequential Growth EMEA Sequential Growth Markets East with a focus on growing revenue from $3 billion APAC Sequential Growth in FY10/11 to $6 billion in FY15. SOURCE: TBR AND ACCENTURE23 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Resource Management Strategy: Headcount TBRHiring onshore and offshore will help Accenture grow in the long termHeadcount Strategies & Investments • Combine near/offshore service delivery with industrialization (i.e., use methods, processes, tools) to support profitability. Total headcount in 2Q11: 223,305 Accenture has leading capabilities in that aspect, closely following IBM, which has a similar focus.~21% of people are ~31% of people in North America • Augment global network of analytics innovation centers with are in EMEA new locations in Barcelona (50 people) and Dublin (100 people) to capture growth opportunities. • Expand GDN with new centers in the Philippines, Brazil and South Korea, allowing Accenture to obtain more clients, both~5% of people international and local, to drive emerging market growth. ~43% of people are in South are in APAC • Accenture’s total headcount continues to expand, driven by America increased hiring activities both onshore and near/offshore as the company focuses on capturing demand. • Notably, Consulting & Solutions headcount (i.e., pure ACCENTURES HEADCOUNT Consulting, SI and Technology employees) rose 22.5% year- TBR to-year. Accenture is emphasizing recovering areas that need Total headcount: 223305 (+17.3% YTY) 250,000 more people to address business coming in. 200,000 • GDN headcount increased 21.7% year-to-year and now Nearshore & Offshore accounts for 58.2% of total headcount. Accenture will expand Total Headcount 114,600 150,000 85,600 Headcount its GDN to provide global delivery and work with local clients. 100,000 Other GDN locations • Accenture will add approximately 2,800 Nokia employees this and onshore October as part of an outsourcing deal between the two 50,000 104,842 108,705 companies. 0 2Q10 2Q11 Calendar Quarter SOURCE: ACCENTURE AND TBR24 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Resource Management Strategy: Efficiency & Org. Changes TBRAccenture continues to improve its top-management structure to driveinnovation and growth Accentures Efficiency Metrics (In $) Organizational Changes TBR 2Q10 2Q11 • In June, Accenture announced Jorge Benitez will Revenue per Employee $ 117,368 $ 113,602 ↓ take over as managing director in North America and chief executive in the United States, effective Operating Income per Employee $ 14,457 $ 15,286 ↑ in September. Benitez will succeed Robert Utilization 88.0% 85.0% ↓ Frerichs, who will assume a new role to work Turnover 17.0% 15.0% ↓ with Accenture’s CEO, Pierre Nanterme, on strategic initiatives. • In response to Don Rippert’s retirement from Efficiency Performance Accenture, Paul Daugherty and Gavin Michael • Accenture is managing utilization through hiring, allowing the have been appointed Chief Technology Architect company to gain capacity to address demand and maintain and Chief Technology Innovation Officer, high service quality. Though utilization is down year-to-year, respectively. The two new executives will share it remains within targeted 85% levels as a result of hiring to the responsibilities of the former chief expand the GDN, as well as onshore hiring to address technology officer and managing director of improving demand for consulting & SI. technology, effective in July. • Attrition levels fell year-to-year, as Accenture is adjusting compensation per skill set and geography to attract and retain resources. • Revenue per employee fell year-to-year, as Accenture’s hiring efforts continued to outpace revenue growth in 2Q11. • Operating income per employee increased year-to-year, driven by Accenture’s increased reliance on offshore (GDN) resources and tools for service delivery.25 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Income Statement TBRACCENTUREConsolidated Statement of Income(i n $ Thous a nds Except Sha re Da ta) AS A PERCENTAGE OF REVENUE YEAR-TO-YEAR CHANGECa l enda r Peri od Ma y 10 Aug. 10 Nov. 10 Feb. 11 Ma y 11 Aug. 11 Ma y 10 Aug. 10 Nov. 10 Feb. 11 Ma y 11 Aug. 11 Ma y 10 Aug. 10 Nov. 10 Feb. 11 Ma y 11 Aug. 11CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est.FISCAL QUARTER 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 Est. 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 Est. 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 Est.Revenues $ 5,975,495 $ 5,833,073 $ 6,478,193 $ 6,496,293 $ 7,204,355 $ 6,975,060 107.3% 107.6% 107.2% 107.3% 107.2% 107.3% 7.9% 6.0% 12.7% 17.3% 0.0% 19.6%Reimbursements 404,478 412,492 432,543 442,672 484,240 475,060 7.3% 7.6% 7.2% 7.3% 7.2% 7.3% 3.1% 14.7% 18.5% 22.5% 0.0% 15.2%Net Sales (Revenues before Reimbursements) $ 5,571,017 $ 5,420,581 $ 6,045,650 $ 6,053,621 $ 6,720,115 $ 6,500,000 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 8.3% 5.3% 12.3% 16.9% 20.6% 19.9%Cost of Services 3,639,367 3,575,769 4,101,170 4,136,397 4,410,487 4,283,500 65.3% 66.0% 67.8% 68.3% 65.6% 65.9% 4.7% 2.6% 14.0% 18.7% 21.2% 19.8%Gross Profit 1,931,650 1,844,812 1,944,480 1,917,224 2,309,628 2,216,500 34.7% 34.0% 32.2% 31.7% 34.4% 34.1% 15.6% 11.1% 9.0% 13.4% 19.6% 20.1% Sales and Marketing 714,487 698,325 731,471 709,779 832,374 840,572 12.8% 12.9% 12.1% 11.7% 12.4% 12.9% 36.1% 26.5% 17.6% 13.9% 16.5% 20.4% General and Administrative 410,057 432,793 385,726 435,499 527,442 455,000 7.4% 8.0% 6.4% 7.2% 7.8% 7.0% -0.1% 0.0% -6.4% 5.4% 28.6% 5.1% Selling, General and Administrative Expenses 1,124,544 1,131,118 1,117,197 1,145,278 1,359,816 1,295,572 20.2% 20.9% 18.5% 18.9% 20.2% 19.9% 20.2% 14.9% 8.0% 10.5% 20.9% 14.5% Reorganization cost (benefit) 3,276 60 348 369 396 100 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% -98.3% -90.2% -86.0% -87.9% 66.7%Operating Expenses 1,127,820 1,131,178 1,117,545 1,145,647 1,360,212 1,295,672 20.2% 20.9% 18.5% 18.9% 20.2% 19.9% 20.2% -8.8% 7.7% 10.2% 20.6% 14.5%Operating Income 803,830 713,634 826,935 771,577 949,416 920,828 14.4% 13.2% 13.7% 12.7% 14.1% 14.2% 9.8% 70.1% 10.8% 18.5% 18.1% 29.0%Interest Income and Other, Net (550) 2,960 17,693 2,570 8,433 6,569 0.0% 0.1% 0.3% 0.0% 0.1% 0.1% -103.5% 2.2% 103.4% 122.2% 1633.3% 121.9%Income before Taxes 803,280 716,594 844,628 774,147 957,849 927,397 14.4% 13.2% 14.0% 12.8% 14.3% 14.3% 7.4% 69.6% 11.9% 21.1% 19.2% 29.4%Provisions for Taxes 239,761 206,331 239,072 208,397 258,780 251,653 4.3% 3.8% 4.0% 3.4% 3.9% 3.9% 13.5% 77.1% 3.8% 17.4% 7.9% 22.0%Net Income before Minority Interest 563,519 510,263 605,556 565,750 699,069 675,744 10.1% 9.4% 10.0% 9.3% 10.4% 10.4% 5.0% 66.8% 15.4% 22.5% 24.1% 32.4%Minority Interest (72,922) (64,781) (70,842) (62,733) (71,056) (75,003) -1.3% -1.2% -1.2% -1.0% -1.1% -1.2% 21.2% -26.3% 11.4% -1.0% 2.6% -15.8%Net Income $ 490,597 $ 445,482 $ 534,714 $ 503,017 $ 628,013 $ 600,741 8.8% 8.2% 8.8% 8.3% 9.3% 9.2% 10.5% 74.9% 20.2% 25.8% 28.0% 34.9%Net Earnings per Share of Common Stock $ 0.73 $ 0.66 $ 0.81 $ 0.75 $ 0.93 n/aCommon Shares Outstanding 767,162,321 758,133,742 742,961,409 742,852,436 745,503,329 n/aSOURCE: ACCENTURE 26 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Balance Sheet TBR ACCENTURE Consolidated Balance Sheets (i n $ Thous a nds ) TBR CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 FISCAL QUARTER 3Q10 4Q10 1Q11 2Q11 3Q11 ASSETS Current Assets Cash and Equivalents 4,312,111 4,838,292 4,160,452 4,677,544 5,256,684 Short-Term Investments 8,094 2,987 3,164 5,192 4,665 Accounts Receivable 2,350,493 2,534,598 2,846,561 3,072,103 3,272,697 Unbilled Services 1,165,857 1,127,827 1,354,854 1,373,376 1,423,468 Other (Deferred Income Taxes, etc.) 1,006,835 1,059,921 1,104,679 1,151,062 1,189,746 Total Current Assets 8,843,390 9,563,625 9,469,710 10,279,277 11,147,260 Property, Plant, Equip. (Net of Dep.) 625,534 659,569 673,697 694,788 740,771 Other Non-Current Assets 2,448,734 2,612,059 2,725,467 2,919,608 3,015,938 Total Assets $ 11,917,658 $ 12,835,253 $ 12,868,874 $ 13,893,673 $ 14,903,969 LIABILITIES AND EQUITY Current Liabilities Short-Term Borrowings $ 573 $ 143 $ 332 $ 422 $ 4,621 Accounts Payable 683,094 885,328 824,354 846,365 862,651 Employee Compensation and Benefits 2,409,544 2,683,492 2,691,323 2,495,790 2,931,210 Deferred Revenues 1,688,069 1,772,833 1,769,439 2,114,235 2,162,514 Other Current Liabilities 1,047,774 1,225,808 1,161,403 1,160,284 1,411,670 Total Current Liabilities $ 5,829,054 $ 6,567,604 $ 6,446,851 $ 6,617,096 $ 7,372,666 LT Debt, Net of Current 198 1,445 - 4,129 - Other Non-current Liabilities 2,627,006 2,991,481 3,110,913 3,224,677 3,354,871 Total Liabilities $ 8,456,258 $ 9,560,530 $ 9,557,764 $ 9,845,902 $ 10,727,537 Total Stockholders Equity $ 3,461,400 $ 3,274,723 $ 3,311,110 $ 4,047,771 $ 4,176,432 Total Liabilities & Equity $ 11,917,658 $ 12,835,253 $ 12,868,874 $ 13,893,673 $ 14,903,969 FINANCIAL RATIOS Days Sales Outstanding 37.97 42.08 42.38 45.67 43.83 Fixed Asset Turnover 35.03 33.74 36.28 35.39 37.45 Days Cash Outstanding 69.79 80.38 61.98 69.62 70.46 Total Asset Turnover 1.87 1.75 1.88 1.81 1.87 Debt/Asset Ratio 0.71 0.74 0.74 0.71 0.72 Current Ratio 1.52 1.46 1.47 1.55 1.51 Return on Assets 13.2% 14.6% 15.2% 15.6% 15.9% Return on Equity 48.0% 52.8% 55.7% 56.3% 57.8% SOURCE: ACCENTURE27 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Financial Models TBR ACCENTURES SERVICE LINE REVENUE TBR CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. FISCAL QUARTER 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 Est. NET REVENUE (IN $ MILLIONS) Consulting & Systems Integration $ 3,225 $ 3,094 $ 3,568 $ 3,509 $ 3,966 $ 3,803 Outsourcing $ 2,346 $ 2,326 $ 2,478 $ 2,544 $ 2,754 $ 2,698 Total Net Revenue $ 5,571 $ 5,421 $ 6,046 $ 6,054 $ 6,720 $ 6,500 AS A PERCENTAGE OF REVENUE Consulting & Systems Integration 57.9% 57.1% 59.0% 58.0% 59.0% 58.5% Outsourcing 42.1% 42.9% 41.0% 42.0% 41.0% 41.5% YEAR-TO-YEAR CHANGE (IN U.S. DOLLARS) Consulting & Systems Integration 9.1% 6.2% 14.3% 19.7% 23.0% 22.9% Outsourcing 7.1% 4.2% 9.5% 13.4% 17.4% 16.0% Total Net Revenue 8.3% 5.3% 12.3% 16.9% 20.6% 19.9% SEQUENTIAL CHANGE Consulting & Systems Integration 10.0% -4.0% 15.3% -1.6% 11.1% 8.3% Outsourcing 4.6% -0.9% 6.5% 2.7% 11.2% 6.0% Total Net Revenue 7.6% -2.7% 11.5% 0.1% 11.2% 7.4% SOURCE: TBR AND ACCENTURE28 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Financial Models TBR ACCENTURES OPERATING UNITS REVENUE AND INCOME TBR CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. FISCAL QUARTER 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 Est. NET REVENUE (IN $ THOUSANDS) Communications & High-Tech $ 1,178,355 $ 1,164,475 $ 1,284,476 $ 1,274,449 $ 1,443,188 $ 1,394,900 Financial Services $ 1,149,863 $ 1,115,259 $ 1,301,118 $ 1,265,620 $ 1,441,626 $ 1,417,000 Health & Public Service $ 926,618 $ 856,109 $ 931,600 $ 964,612 $ 971,277 $ 968,500 Products $ 1,307,903 $ 1,267,809 $ 1,396,041 $ 1,373,646 $ 1,575,184 $ 1,496,950 Resources $ 1,004,056 $ 1,013,513 $ 1,128,317 $ 1,171,016 $ 1,284,116 $ 1,218,750 Other $ 4,222 $ 3,416 $ 4,098 $ 4,278 $ 4,724 $ 3,900 Total $ 5,571,017 $ 5,420,581 $ 6,045,650 $ 6,053,621 $ 6,720,115 $ 6,500,000 AS A PERCENTAGE OF REVENUE Communications & High-Tech 21.2% 21.5% 21.2% 21.1% 21.5% 21.5% Financial Services 20.6% 20.6% 21.5% 20.9% 21.5% 21.8% Health & Public Service 16.6% 15.8% 15.4% 15.9% 14.5% 14.9% Products 23.5% 23.4% 23.1% 22.7% 23.4% 23.0% Resources 18.0% 18.7% 18.7% 19.3% 19.1% 18.8% Other 0.1% 0.1% 0.1% 0.1% 0.1% 0.1% YEAR-TO-YEAR CHANGE Communications & High-Tech 2.0% 4.2% 10.8% 14.8% 22.5% 19.8% Financial Services 12.0% 9.6% 17.9% 17.5% 25.4% 27.1% Health & Public Service 2.8% -9.0% -1.6% 13.3% 4.8% 13.1% Products 13.7% 13.0% 15.9% 13.9% 20.4% 18.1% Resources 11.0% 7.5% 17.0% 26.0% 27.9% 20.3% Other -25.0% -44.0% -7.8% 44.3% 11.9% 14.2% SEQUENTIAL CHANGE Communications & High-Tech 6.1% -1.2% 10.3% -0.8% 13.2% -3.3% Financial Services 6.8% -3.0% 16.7% -2.7% 13.9% -1.7% Health & Public Service 8.8% -7.6% 8.8% 3.5% 0.7% -0.3% Products 8.5% -3.1% 10.1% -1.6% 14.7% -5.0% Resources 8.0% 0.9% 11.3% 3.8% 9.7% -5.1% Other 42.4% -19.1% 20.0% 4.4% 10.4% -17.4% OPERATING MARGIN Communications & High-Tech 14.3% 13.8% 15.0% 11.8% 13.6% 12.2% Financial Services 17.5% 17.2% 18.8% 16.1% 18.2% 17.0% Health & Public Service 8.0% 4.7% 6.2% 9.3% 7.2% 10.2% Products 14.1% 11.9% 11.3% 9.2% 12.1% 11.4% Resources 17.5% 16.8% 15.4% 17.2% 18.0% 16.0% OPERATING INCOME Communications & High-Tech $ 168,166 $ 160,598 $ 193,241 $ 150,445 $ 195,631 $ 170,178 Financial Services $ 201,235 $ 191,382 $ 244,581 $ 204,214 $ 262,180 $ 240,890 Health & Public Service $ 74,530 $ 40,219 $ 57,783 $ 89,569 $ 70,363 $ 98,787 Products $ 183,780 $ 151,129 $ 157,261 $ 125,785 $ 190,501 $ 170,321 Resources $ 176,119 $ 170,306 $ 174,069 $ 201,564 $ 230,741 $ 195,000 Total $ 803,830 $ 713,634 $ 826,935 $ 771,577 $ 949,416 $ 875,176 SOURCE: TBR AND ACCENTURE29 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Financial Models TBR ACCENTURES GEOGRAPHIC REVENUE TBR CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. FISCAL QUARTER 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 Est. NET REVENUE (IN $ MILLIONS) Americas $ 2,513 $ 2,520 $ 2,633 $ 2,675 $ 2,921 $ 2,860 EMEA $ 2,433 $ 2,213 $ 2,638 $ 2,592 $ 2,935 $ 2,730 Asia Pacific $ 625 $ 688 $ 775 $ 787 $ 865 $ 910 Total $ 5,571 $ 5,421 $ 6,046 $ 6,054 $ 6,720 $ 6,500 AS A PERCENTAGE OF REVENUE Americas 45.1% 46.5% 43.6% 44.2% 43.5% 44.0% EMEA 43.7% 40.8% 43.6% 42.8% 43.7% 42.0% Asia Pacific 11.2% 12.7% 12.8% 13.0% 12.9% 14.0% YEAR-TO-YEAR CHANGE (IN U.S. DOLLARS) Americas 11.0% 11.3% 18.1% 21.4% 16.2% 13.5% EMEA 3.9% -2.7% 3.4% 8.6% 20.6% 23.3% Asia Pacific 15.9% 13.1% 28.4% 34.1% 38.4% 32.4% SEQUENTIAL CHANGE Americas 14.1% 0.3% 4.5% 1.6% 9.2% -2.1% EMEA 1.9% -9.0% 19.2% -1.7% 13.2% -7.0% Asia Pacific 6.5% 10.1% 12.7% 1.5% 9.9% 5.2% SOURCE: TBR AND ACCENTURE30 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Financial Models TBR TBR ACCENTURE OPERATING EXPENSE MODEL (IN $ THOUSANDS) CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 Est. Net Revenue $ 5,571,017 $ 5,420,581 $ 6,045,650 $ 6,053,621 $ 6,720,115 $ 6,500,000 Operating Expenses $ 1,127,820 $ 1,131,178 $ 1,117,545 $ 1,145,647 $ 1,360,212 $ 1,295,672 Sales & Marketing Expense $ 714,487 $ 698,325 $ 731,471 $ 709,779 $ 832,374 $ 840,572 General and Administrative Expense $ 410,057 $ 432,793 $ 385,726 $ 435,499 $ 527,442 $ 455,000 R&D Expense $ 87,557 $ 85,193 $ 95,017 $ 95,142 $ 105,617 $ 102,157 Restructuring Costs $ 3,276 $ 60 $ 348 $ 369 $ 396 $ 100 SALES AND MARKETING EXPENSE BREAKOUT (IN $ THOUSANDS) Sales Expense $ 680,373 $ 665,555 $ 696,013 $ 674,290 $ 782,432 $ 790,138 Marketing Spending $ 34,114 $ 32,770 $ 35,458 $ 35,489 $ 49,942 $ 50,434 Advertising $ 18,395 $ 17,898 $ 20,500 $ 20,000 $ 21,000 $ 21,000 Total Sales and Marketing Expense $ 714,487 $ 698,325 $ 731,471 $ 709,779 $ 832,374 $ 840,572 SPENDING AS A PERCENTAGE OF REVENUE Total Operating Expenses 20.2% 20.9% 18.5% 18.9% 20.2% 19.9% Sales and Marketing Expense 12.8% 12.9% 12.1% 11.7% 12.4% 12.9% Sales Expense 12.2% 12.3% 11.5% 11.1% 11.6% 12.2% Marketing Spending 0.6% 0.6% 0.6% 0.6% 0.7% 0.8% Advertising 0.33% 0.33% 0.34% 0.33% 0.31% 0.32% General and Administrative 7.4% 8.0% 6.4% 7.2% 7.8% 7.0% Restructuring Costs 0.1% 0.0% 0.0% 0.0% 0.0% 0.0% CORPORATEWIDE HEADCOUNT Sales 4,500 4,460 4,460 4,460 4,460 4,460 General and Administrative 13,732 14,154 14,342 14,484 14,742 17,467 Total Employees 190,442 203,860 210,951 215,388 223,305 231,500 SOURCE: TBR ESTIMATES AND ACCENTURE FINANCIALS31 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Financial Models TBR ACCENTURES HEADCOUNT BREAKDOWN TBR CALENDAR QUARTER 2Q10 3Q10 4Q10 1Q11 2Q11 FISCAL QUARTER 3Q10 4Q10 1Q11 2Q11 3Q11 Consulting 48,415 50,181 51,955 53,636 55,210 Solutions 65,911 75,791 79,028 80,814 84,791 Total Consulting & Solutions 114,326 125,972 130,983 134,450 140,001 Services 62,384 63,734 65,626 66,454 68,562 Total Billable 176,710 189,706 196,609 200,904 208,563 Enterprise 13,732 14,154 14,342 14,484 14,742 Total Headcount 190,442 203,860 210,951 215,388 223,305 SOURCE: ACCENTURE AND TBR ACCENTURES HEADCOUNT TBR Total headcount: 223305 (+17.3% YTY) 14,742 200,000 13,732 55,210 Enterprise Total Headcount 150,000 48,415 Consulting 68,562 Services 100,000 62,384 Solutions 50,000 65,911 84,791 0 2Q10 2Q11 Calendar Quarter SOURCE: ACCENTURE AND TBR32 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Graphs TBRFinancial Strategy Graphs OPERATING MARGIN CURRENT RATIO TBR TBR 20.0% 2.00 14.4% 13.7% 14.1% 16.0% 13.2% 12.7% 1.50 1.52 1.55 1.51 12.0% 1.46 1.47 8.0% 1.00 4.0% 0.50 0.0% 2Q10 3Q10 4Q10 1Q11 2Q11 0.00 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR SOURCE: ACCENTURE AND TBR DEBT/ASSET RATIO TBR 1.00 0.71 0.74 0.74 0.71 0.72 0.80 0.60 0.40 0.20 0.00 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR33 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Graphs TBRFinancial Strategy Graphs RETURN ON ASSETS TBR 20.0% 14.6% 15.2% 15.6% 15.9% 16.0% 13.2% 12.0% 8.0% 4.0% 0.0% 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR TBR RETURN ON EQUITY 52.8% 55.7% 56.3% 57.8% 60.0% 48.0% 40.0% 20.0% 0.0% 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR34 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Graphs TBRGo-to-Market Graphs ACCENTURE REVENUE TBR ACCENTURE REVENUE GROWTH TBR $8,000 $6,720 $7,000 16.9% 19.9% $5,571 $5,421 $6,046 $6,054 20.0% $6,000 In $ Millions $5,000 12.3% $4,000 8.3% $3,000 10.0% $2,000 5.3% $1,000 2Q10 3Q10 4Q10 1Q11 2Q11 0.0% ACCENTURE PSBQ AVERAGE 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR SOURCE: ACCENTURE AND TBR ACCENTURE DAYS SALES OUTSTANDING ACCENTURE BACKLOG/REVENUE RATIO TBR TBR 3.00 75.00 2.43 2.49 2.49 2.44 2.39 2.50 60.00 42.38 45.67 43.83 Number of Days 37.97 42.08 2.00 45.00 1.50 30.00 1.00 15.00 0.50 0.00 0.00 2Q10 3Q10 4Q10 1Q11 2Q11 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR SOURCE: ACCENTURE AND TBR35 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Graphs TBRResource Management Graphs ACCENTURE OPERATING EXPENSES AS A PERCENTAGE TBR ACCENTURE GROSS MARGIN TBR OF SALES 40.0% 25.0% 34.7% 34.0% 32.2% 31.7% 34.4% 20.2% 20.9% 18.5% 18.9% 20.2% 30.0% 20.0% 15.0% 20.0% 10.0% 10.0% 5.0% 0.0% 0.0% 2Q10 3Q10 4Q10 1Q11 2Q11 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR SOURCE: ACCENTURE AND TBR ACCENTURE REVENUE PER EMPLOYEE TBR $200.0 $150.0 In $ Thousands $117.4 $114.7 $112.9 $112.6 $113.6 $100.0 $50.0 $0.0 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR36 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Graphs TBRResource Management Graphs ACCENTURE UTILIZATION RATE ACCENTURE TURNOVER RATE TBR TBR 20% 100% 17% 17% 15% 88% 86% 87% 86% 85% 15% 14% 16% 80% 60% 12% 40% 8% 20% 4% 0% 0% 2Q10 3Q10 4Q10 1Q11 2Q11 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR SOURCE: ACCENTURE AND TBR ACCENTURE OPERATING INCOME PER EMPLOYEE TBR $25.0 $14.5 $15.5 $15.2 $15.2 $15.3 $20.0 In $ Thousands $15.0 $10.0 $5.0 $0.0 2Q10 3Q10 4Q10 1Q11 2Q11 ACCENTURE PSBQ AVERAGE SOURCE: ACCENTURE AND TBR37 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Recent Acquisitions ESTIMATED ACQUISITION COMPANY ACQUISITION SYNERGIES NO. OF DATE EMPLOYEES Al Faisaliah Business Accenture bought a majority share in this joint venture with Al June & Technology Faisaliah Group and strengthened its consulting, enterprise, SI N/A 2011 Company and IT services business in the Middle East. CAS Computer CRM and mobility software for the consumer products January Anwendungs-und industry that augments Accenture’s industry-specific software 230 2011 Systemberatung AG offerings November Strengthens Accenture’s embedded software services Mogensis N/A 2010 capabilities Knowledge Rules, November Enhances Accenture’s Pegasystems capabilities in key U.S. and European markets N/A Inc. 2010 Ariba’s Sourcing Purchased for $51 million, strengthens Accenture’s existing November Services & BPO sourcing and procurement consulting and outsourcing 160 2010 capabilities Assets July Management consulting; complements Accenture’s Acceria 30 2010 automotive and industrial manufacturing capabilities June Enhance vertical analytics (CadenceQuest provides customer CadenceQuest, Inc. 35 2010 data and analytics for the retail sector) February Risk consulting and software capabilities; allows Accenture to RiskControl (Brazil) N/A 2010 expand in the local Brazilian market Nokia’s Symbian October Consulting services for mobile operating systems; embedded Professional Svcs. 165 2009 software services for mobile devices Operations38 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Portfolio of Services MANAGEMENT CONSULTING: TECHNOLOGY: OUTSOURCING: Service Lines Systems Integration Service Lines Service Lines • Finance & Performance • Enterprise Solutions and Enterprise • Application Outsourcing Management Resource Planning • Infrastructure Outsourcing • Process & Innovation Performance • Industry and Functional Solutions • Business Process • Talent & Organization • Information Management Services Outsourcing (BPO) Performance • Cloud Computing • Bundled Outsourcing • Strategy • Custom Solutions • Customer Relationship • Software as a Service (SaaS) Management • Mobility Solutions • Supply Chain Management • Microsoft Solutions • Risk Management Technology Consulting Service Lines • Application Portfolio Optimization and Renewal • Enterprise Architecture • IT Strategy and Transformation • Infrastructure Consulting • IT Security Consulting • Digital Solutions • Research & Development BPO BUSINESSES: Accenture’s industry-specific BPO businesses: Accenture’s function-specific BPO businesses that serve clients • Accenture Health Administration Services across industries are: • Accenture Insurance Services • HR BPO • Customer Contact BPO • Navitaire, Inc. • Learning BPO • Supply Chain BPO • Accenture Utilities Services • Finance and Accounting BPO • Engineering Services Accenture Custom Services • Procurement BPO39 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Recent Services AnnouncementsSERVICE/SOLUTION DATE DESCRIPTION2Q11Accenture Foundation June The second version of a software program is integrated with Oracle FusionPlatform for Oracle 2011 Middleware that speeds up the process of integrating and developing solutions. Pinpoints the best ways for companies to engage clients through social mediaSocial Media Engagement June outlets, mainly Facebook. The solution allows companies to better reach targetManager 2011 audiences by measuring the level of engagement customers have with clients.Accenture Life Insurance May Accenture has updated its life insurance software platform to help companiesPlatform 2011 lower operating costs and better compete in the global environment. Enhanced claims and policy administration software platforms with increasedAccenture Claim and Policy May configurability and multi-channel support to help property and casualty (P&C)Components 2011 insurers react more quickly to changing market conditions and customers’ evolving needs.1Q11 Expanded line of postal services with a digital mail offering; Digital mail is a MarchDigital Mail digital version of printed mail delivered to an online mailbox. Accenture will be 2011 partnering with postal agencies to offer digital post services to citizens.40 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Recent Services AnnouncementsSERVICE/SOLUTION DATE DESCRIPTION Expanding partnership agreement with NetApp to develop offerings relatedDatacenter optimization and February to datacenter virtualization, application optimization and cloud-basedvirtualization services 2011 service delivery. Accenture will combine its SI capabilities with Plexis’ software to offerAccenture Public Health January APHP, a comprehensive, integrated solution for managing MedicaidPlatform (APHP) 2011 processes.4Q10 Accenture and Universal Music Group (UMG) formed an alliance in 4Q10Accenture Digital Supply December following a successful two-year collaboration to develop and deployChain Platform 2010 Accenture’s Digital Supply Chain Platform. NHN Corporation, a leading South Korean Internet service provider, will DecemberMobile smartphone solutions partner with Accenture to introduce a suite of mobile services for NHN’s 2010 Naver mobile search engine. In an expansion of their partnership, BMC Software and Accenture willBusiness service management November team to develop and deliver an integrated, end-to-end IT automation andsolutions 2010 management platform designed for cloud environments.3Q10 Accenture and Cisco are expanding their relationship to offer core BPODatacenter virtualization and September services designed around collaboration and virtualization service delivery tocollaboration 2010 firms in South Africa.41 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Recent Services AnnouncementsSERVICE/SOLUTION DATE DESCRIPTION2Q10 Partnering with XTEL, a European provider of sales automation solutions,Sales and Marketing May 2010 Accenture will offer systems integration services for an end-to-end solutiontransformation solutions for transforming organizational sales and marketing processes. Along with CedarCrestone, a provider of implementation services,Public center pension April 2010 Accenture will offer its expertise to support Oracle’s development of itssolution Public Sector Pension Solution.1Q10SAP application management February Along with Verizon Business, Accenture will offer an end-to-end service forservice 2010 managing SAP applications and its corresponding network structures.Child welfare and protective January Working with Oracle, Accenture will offer a comprehensive, integrated caseservices solution 2010 management solution for child welfare agencies.42 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACT CLIENT DATE DESCRIPTION YEARS VALUE 2Q11 Accenture will provide consulting and SI, plan, analyze, test, CF Industries and deploy SAP software for the ERP platform which will Holdings June 2011 N/A N/A allow CF Industries to improve operations and increase data USA access. Reliance Accenture will provide SI services to implement digital rights Entertainment June 2011 management software allowing Reliance to automate N/A N/A Ltd. functions and handle more transactions. India Accenture has provided Ascendi with a commercial back- Ascendi office system that will sustain the tolling system in Portugal, May 2011 5 N/A Portugal and consolidated the legacy operation of both electronic and cash toll collection of two additional toll roads. Navy Mutual Aid Accenture will provide a life insurance policy administration Association May 2011 solution to replace existing systems to improve Navy Mutual N/A N/A USA Aid’s efficiency. Accenture will implement a digital merchandising solution Anheuser-Busch that will enable Anheuser-Busch to better track sales data InBev April 2011 and improve product sales by helping to avoid time- N/A N/A Russia consuming data collection, and generating instant information for sales reps.43 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE2Q11 Contract extension to provide insurance process BPO services,RSA April including portions of RSA’s sales and service, claims, finance and 4 N/AUnited Kingdom 2011 commercial administration functions that support RSA’s direct, affinity and broker customers.Marathon Accenture is deploying its Life Safety Solution at client’s refineryPetroleum April in Robinson, Ill. The gas and chemical hazard solution utilizes N/A N/ACompany 2011 wireless technology to connect and alert workers of potentiallyUnited States hazardous environments. Nokia will outsource its Symbian software development andNokia April support services to Accenture, allowing it to better serve client’s 5 N/AFinland 2011 growing demand for mobility services.1Q11 Accenture will provide BPO and financial services through itsCEVA Logistics March GDN as it utilizes delivery centers in India, Romania, and 5 N/ANetherlands 2011 Argentina to deliver support.Banco Bilbao Accenture will implement its core banking solution, AlnovaVizcaya Argentaria March Financial Solutions, improving BBVA’s efficiency and ability to N/A N/A(BBVA) 2011 retain customers.Spain Accenture will provide BPO and management consultingCEVA Logistics March services to CEVA, aiding in cost management, and consistency in 5 N/ANetherlands 2011 business processes.44 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE Accenture will implement a shared services solution to supportMinistry of Justice March HR management, payroll, finance and procurement services 5 N/AUnited Kingdom 2011 improving the speed and accuracy of the Enterprise Resource Planning system. Accenture will provide IEC with Consulting & SI services on sixIsrael Electric March projects, including roadmaps, application systems, a smartCorporation 2 N/A 2011 electrical grid, business intelligence, enterprise architecture andIsrael business continuity.City of London March Accenture will develop and implement a shared service centerCorporation 5 N/A 2011 for the city’s procurement and sourcing functions.United Kingdom Accenture will develop, build and maintain an eProcurementConsip Spa February system to support the Italian government‘s overall procurement 4 $6 millionItaly 2011 operations.Lan Cargo February Accenture will implement a cargo reservation solution to N/A N/AUnited States 2011 streamline Lan Cargo’s order fulfillment processes. Accenture will support Carlsberg’s companywide ITCarlsberg January infrastructure transformation through a variety of C&SI,Breweries 5 N/A 2011 application development, and SAP and Oracle implementationDenmark services.45 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE4Q10 Accenture will implement and manage the state’s publicNagaland State December service portal, state service delivery gateway and e-forms to 42Government N/A 2010 help facilitate the delivery of services offered by multiple monthsIndia government departments. Accenture will provide Hilton Worldwide with applicationHilton Worldwide December development and support services for client’s property multiyear N/AUnited States 2010 management systems and websites. Accenture will provide a suite of Oracle-based solutions,National Water December maintenance and support and change management servicesCompany N/A N/A 2010 to modernize the client’s waste water service operations inSaudi Arabia Riyadh and Jeddah.Ace Private Risk Accenture’s claims management application (Accenture DecemberServices Claim Components) was selected to support ACE‘s claims N/A N/A 2010United States management operation in the U.S.KF Shared Accenture will provide BPO services in finance and NovemberServices AB accounting in support of improving KF Shared Services AB’s 6 N/A 2010Sweden cost-effectiveness and delivery capabilities.Proton Holdings November Accenture will expand and improve the client’s enterprise 21 N/AMalaysia 2010 resource planning (ERP) system. monthsCenters for $3 billion ID/IQ contract; Accenture was selected as the primeDisease Control November and $1 contractor to provide information management and IT 10and Prevention 2010 billion infrastructure services.United States ceilings46 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUEAmerican Water November Accenture will assist in the development of a strategy for the N/A N/AUnited States 2010 company’s business transformation program.Allianz Life Allianz Life Insurance Company selected Accenture to licenseInsurance November and implement the Accenture Life Insurance Platform to N/A N/ACompany 2010 enhance product development and improve customer services.United States Accenture will develop and implement a new risk calculationSEC SERVIZI November engine to help the bank consortium’s clients and members N/A N/AItaly 2010 assess the probability of loan defaults.Olympus Memory Accenture will provide ongoing support for strategic planning, NovemberWorks systems integration, development using a public cloud N/A N/A 2010Japan computing environment and BPO services. Contract extension in which Accenture will continue to provideRSA October Addition development, implementation and ongoing maintenance N/AUnited Kingdom 2010 al 3 services for RSA’s IT applications.Caja de Ahorros October Accenture will implement its Alnova Financial Solutions coredel Mediterráneo N/A N/A 2010 banking platform to support the bank’s operations in Spain.Spain Along with ST Electronics, Accenture has been selected toSingapore’s October design and implement Phase 1 of the client’s Intelligent EnergyEnergy Market N/A N/A 2010 System pilot project (advanced metering infrastructure andAuthority smart grid).47 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACT CLIENT DATE DESCRIPTION YEARS VALUE Takeda Accenture will provide application and infrastructure Pharmaceuticals October outsourcing services, including development, testing and Multiyear N/A North America 2010 management services, as well as end-user computing and United States network management. Zurich Financial Zurich Financial Services will apply Accenture’s October Services Group underwriting solution to support its international N/A N/A 2010 Switzerland insurance operations. Accenture won a bid as the prime contractor under the U.S. Social 1-year base Information Technology Support Services Contract Security October period, 6 (ITSSC), which will enable Accenture to apply innovative $2.8 billion Administration 2010 additional 1- applications in streamlining the SSA’s service delivery United States year options capabilities. 3Q10 BGE teamed with Accenture and Oracle to implement a Baltimore Gas September smart meter network for its 1.2 million customers. and Electric (BGE) N/A N/A 2010 Accenture will provide SI (design, build and manage), United States project management support and change management. Singapore Energy Accenture has been selected by the EMA to design and Market Authority September implement Singapore’s Intelligent Energy System project. 2 Multimillion (EMA) 2010 This system is intended to enable households to monitor Singapore energy consumption and reduce overall usage.48 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE Accenture signed an agreement to develop, implement andDnB NOR September manage the financial services group’s life and pension 5 N/ANorway 2010 insurance applications. Accenture extended its contract with the subsidiary of NationalNational Australia September Australia Bank for application development and managementGroup 3 N/A 2010 services to a range of the bank’s enterprise and customerAustralia applications.U.S. Defense Accenture was awarded a contract by the DLA to integrate theLogistics Agency September group’s energy supply chain into its Enterprise Business System 4 $73 million(DLA) 2010 program, intended to streamline the DLA’s logistics andUnited States distribution platform.Stanford Hospital Accenture was selected to work with Stanford to improve September& Clinics clinical processes and develop new analytic tools for patient- 7 N/A 2010United States centric solutions.EducationalTesting Service August Accenture extended its contract with the ETS to continue 7 $160 million(ETS) 2010 offering BPO services in end-to-end supply chain management.United States Accenture signed an application outsourcing contract with theNorsk Hydro ASA August client to provide support and maintenance services to two of 3 N/ANorway 2010 Hydro’s SAP systems.49 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUEUniversity of North Selected to assist in the planning phase for development and AugustTexas System (UNTS) implementation of an IT and HR/payroll shared service for Multi-year N/A 2010United States UNTS across campuses and offices.Singapore Ministry Accenture was awarded a contract to deploy the National Augustof Health Electronic Health Record system for Singapore, which is N/A N/A 2010Singapore designed to improve healthcare quality and lower costs.UniqueIdentification Accenture will implement the biometric identification system,Authority of India July 2010 a component of the “Aadhaar” program designed to offer 2 N/A(UIDAI) Indian residents a unique ID number.IndiaSun Life Assurance Provide application development and management services inCompany of Canada July 2010 support of the Sun Life Financial group subsidiary’s operations Multi-year N/ACanada in Canada. Accenture was awarded a contract to provide IT systemsTaxation and management and development for the European Commission’sCustoms Union July 2010 CUST-DEV2 program, a platform for an eCustoms system for 3 N/ADirectorate General use by 2013. Accenture will manage the legacy customs systemBelgium and specifications for the new platform.Statoil Statoil awarded Accenture a BPO contract to manage Accounts July 2010 5 N/ANorway Payable processes for the energy firm. 50 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE2Q10Asprea Applications outsourcing (development and management) andUnited June 2010 infrastructure outsourcing (service desk, workplace, network 8 N/AKingdom and telephony, and datacenter service). 1-year base The IRS awarded Accenture a one-year contract to create aIRS order (four June 2010 system for online registration and renewal to improve the N/AUnited States 1-year quality and efficiency of paid tax return preparers. options)Henkel Accenture will provide application management services to June 2010 6 N/AUnited States Henkel’s operations in North America.Hong Kong Accenture will provide its services to design, develop andHousing maintain a new enterprise resource management (ERM) system June 2010 8 $30 millionAuthority to improve the efficiency of the processes for financialChina management in two phases. 1-year baseU.S. Navy Accenture was awarded a contract to provide financial order (four Up to $182 June 2010United States management services to the U.S. Navy. 1-year million options) Accenture will work with the University of Michigan on aUniversity of comprehensive assessment of IT at a campus level and how it isMichigan May 2010 distributed and provided across campus. They will be striving to N/A N/AUnited States improve interoperability of applications and achieve more efficient products, infrastructure and services.51 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE Accenture has helped Media Prima update its legacy broadcastMedia Prima system with state-of-the-art technology, which has led to betterBerhad May 2010 N/A N/A time to market, higher productivity and more efficientMalaysia operations.SICREDI Accenture will provide SICREDI, a credit union in Brazil, with IT May 2010 N/A N/ABrazil support and systems development services. Accenture will license, implement and maintain the AccentureAnadolu Sigorta May 2010 Claims Components Solution (a claims management application) N/A N/ATurkey for the Turkish property and casualty insurer.Ministry of Accenture will update Singapore schools’ web-basedEducation April 2010 administrative system by enhancing business processes and 3 N/ASingapore providing application maintenance. Implement a centralized global claims management system andXL Insurance April 2010 update core claims-processing to improve customer service and N/A N/AUnited States reduce costs.Electrolux IT Accenture has been awarded a contract to update ElectroluxsSolutions AB April 2010 current portfolio of enterprise applications and provide Multiyear N/ASweden application development and management services. 52 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Quarterly Signings CONTRACTCLIENT DATE DESCRIPTION YEARS VALUE Accenture will provide technical assistance (application management) to the Korean Bank. The two companies willHanwha Group April 2010 partner to market IT solutions and services to other banks, 8 $80 millionSouth Korea insurers and other financial service companies throughout South Korea.Telefonica Accenture will manage the development and maintenance ofGroup April 2010 applications related to consumer systems, billing and N/A N/AArgentina collections across 17 markets in Latin America and Europe. An application outsourcing contract to develop and maintainNordea April 2010 applications that support the bank’s customer websites (30 5 N/ADenmark websites). Accenture National Security Services will provide accounting 1 base plus $40.6 billionU.S. Navy April 2010 and financial management services to the Navy as part of its 4 one-year base; $181.8United States financial improvement program. options billion total53 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Strategic Alliances by Client Service BusinessAPPLICATION INFRASTRUCTURE: BUSINESS OPERATIONS: CUSTOMER RELATIONSHIPAvanade Business Objects MANAGEMENT:BEA/Oracle Citrix Systems Siebel Systems (part of Oracle)EMC/Documentum Comverse KXENMicrosoft Epitome Systems Interwoven Management Controls VignetteDATA WAREHOUSING: ENTERPRISE INTEGRATION: ENTERPRISE MANAGEMENT:Acxiom BEA/Oracle OracleTeradata Microsoft PeopleSoft (part of Oracle)Oracle TIBCO SAPInformatica webMethods Sun MicrosystemsSymantec AT&T Business Services AprimoFINANCE MANAGEMENT AND HUMAN RESOURCE MANAGEMENT: PLATFORM:ENTERPRISE PERFORMANCE PeopleSoft HR (part of Oracle) EMCMANAGEMENT: SAP HR HPCognos/IBM Siebel Employee Relationship Sun MicrosystemsCallidus Software Management (part of Oracle) Cisco Systems Advantage Interactive Corporation UnicaSUPPLY CHAIN MANAGEMENT: OTHER: IBM Hardware and Software TechnologyAriba Reuters Group IntecAspen Technology Mercury/HP NokiaPeopleSoft (part of Oracle) Daon Open TextSAP Fast Search & Transfer (FAST) Telcordia Technologies SAS Vendavo Dell Xign Genesys The Hackett Group Panasonic54 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRMajor Accenture Alliances COMPANY SCOPE OF PARTNERSHIP Oracle’s Fusion Middleware was integrated into the Accenture Communications Solutions suite. The Oracle partnership targets the telecommunications industry, allowing Oracle to prepackage its solutions for telecom customers while Accenture provides support from a systems integration perspective. • Since 2003, SAP and Accenture have been jointly developing, deploying, supporting and selling software products and services for banks and insurance companies worldwide. Initially, the joint portfolio consisted of the companies’ banking and insurance software products, which cover business functions such as insurance claims management, insurance policy administration, core banking operations and risk SAP management. • SAP and Accenture have assigned approximately 800 people to the combined development effort. The IT experts are located in Germany, Spain and the United States. Revenue is split according to services purchased by the customer. • Since the 2000 announcement of the Microsoft and Accenture (then Andersen Consulting) global alliance and the formation of a joint venture – Avanade – to deliver enterprise solutions on the Microsoft platform, including Windows 2000 Server, TBR believes the global alliance has been capitalizing on the unique assets of Accenture, Avanade and Microsoft. • The alliance combined scalable enterprise software from Microsoft, Avanade’s deep Microsoft-based skills Microsoft/ focused on technology infrastructure optimization and application development and integration, and the Avanade industry-specific business and technology expertise of Accenture consultants. • Accenture Customer Relationship Management Solutions for Siebel on Microsoft.NET is a good example of the joint solutions the alliance has been offering the marketplace. The solutions take advantage of the Microsoft platform’s scalability and are efficient for Siebel applications. CRM solutions also benefit from the lower total cost of ownership provided by reduced hardware acquisition fees and overall lower operating costs.55 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRAccenture’s Org. Structure Pierre Nanterme TBR Chief Executive Officer Johan (Jo) Deblaere Pamela J. Craig Chief Operating Officer Chief Financial Officer GROWTH PLATFORMS OPERATING GROUPS GEOGRAPHIES AND GLOBAL DELIVERY CORPORATE FUNCTIONS Basilio Rueda Roxanne Taylor Kevin M. Campbell Martin I. Cole Global Delivery Network Chief Marketing & Communications Group Chief Executive Group Chief Executive Senior Managing Director Officer Technology Communications Adrian Lajtha Jean-Marc Ollagnier David C. Thomlinson Chief Leadership Officer Sander van’t Noordende Group Chief Executive Sr. Managing Director Group Chief Executive Resources Geographic Strategy & Operations Julie Spellman Sweet Management Consulting & General Counsel, Secretary Global Markets Gianfransco Casati Jorge Benitez & Chief Compliance Officer Group Chief Executive Group Chief Executive . Jill B. Smart Products North America Chief Human Resources Officer Michael J. Salvino Oliver Benzecry Richard Lumb Group Chief Executive BPO Managing Director Group Chief Executive Thomas Pike Financial Services U.K. & Ireland Chief Risk Officer Stephen J. Rohleder Avinash Vashistha Shawn Collinson Group Chief Executive Managing Director Chief Strategy & Corporate Health & Public Service India Development Officer Roger Ingold K.C. McClure Managing Director Investor Relations Brazil Managing Director Paul Daugherty Gong Li Chief Technology Architect Managing Director China Gavin Michael SOURCE: ACCENTURE AND TBR Chief Technology Innovation Officer56 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRPhysical Infrastructure and Worldwide Locations ACCENTURE’S LOCATIONS AMERICAS Buenos Aires, Argentina Rio de Janeiro, Brazil Sao Paulo, Brazil Brasilia, Brazil Curitiba, Brazil Calgary, Canada Edmonton, Canada Fredericton, Canada Niagara Region, Canada Mississauga, Canada Montreal, Canada Ottawa, Canada Toronto, Canada Toronto West, Canada Vancouver, Canada Santiago, Chile Bogotá, Colombia Mexico City, Mexico Monterrey, Mexico Caracas, Venezuela THE UNITED STATES Phoenix Los Angeles Sacramento, Calif. San Diego San Francisco San Jose, Calif. Denver Hartford, Conn. Wilmington, Del. Walnut Creek, Calif. Miami Tallahassee, Fla. Tampa Bay/ Washington D.C. Chicago Indianapolis St. Petersburg, Fla. Atlanta Milwaukee Seattle Kansas City, Kan. Boston Irving, Texas Austin, Texas Reston, Va. Houston Minneapolis St. Louis Pittsburgh, Pa. Detroit New York City Charlotte, N.C. Florham Park, N.J. Albany, N.Y. Cleveland Columbus, Ohio Raleigh, N.C. Cincinnati Murray Hill, N.J. San Antonio Philadelphia Dallas57 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
  • Appendix – Tables TBRPhysical Infrastructure and Worldwide Locations ACCENTURE’S LOCATIONSEMEALuanda, Angola Brussels, Belgium Prague, Czech Republic Copenhagen, DenmarkWien, Austria Paris, France Lyon, France Sophia Antipolis, FranceHelsinki, Finland Berlin, Germany Dusseldorf, Germany Muenchen, GermanyFrankfurt, Germany Budapest, Hungary Dublin, Ireland Hamburg, GermanyAthens, Greece Milan, Italy Rome, Italy Belfast, IrelandTel Aviv, Israel Casablanca, Morocco Amsterdam, The Netherlands Turin, ItalyLuxembourg Lillehammer, Norway Oslo, Norway Lagos, NigeriaBergen, Norway Lisbon, Portugal Moreira da Maia, Portugal Stavanger, NorwayWarsaw, Poland Riyadh, Saudi Arabia Bratislava, Slovak Republic Bucharest, RomaniaMoscow, Russia Pretoria, South Africa Barcelona, Spain Cape Town, South AfricaJohannesburg, South Sevilla, Spain Goteborg, Sweden Bilbao, SpainAfrica Zurich, Switzerland Istanbul, Turkey Malmo, SwedenMadrid, Spain Aberdeen, United Kingdom Edinburgh, United Kingdom Abu Dhabi, The United ArabStockholm, Sweden Manchester, United Kingdom Newcastle, United Kingdom EmiratesLondon, United KingdomASIA PACIFICBrisbane, Australia Canberra, Australia Melbourne, Australia Perth, AustraliaSydney, Australia Wollongong, Australia Beijing, China Dalian, ChinaGuangzhou, China Hong Kong, China Shanghai, China Bangalore, IndiaChennai, India Gurgaon, India Hyderabad, India Mumbai, IndiaNew Delhi, India Noida, India Pune, India Jakarta, IndonesiaTokyo, Japan Kuala Lumpur, Malaysia Manila, The Philippines Singapore, SingaporeSeoul, South Korea Busan, South Korea Bangkok, Thailand Taipei, Taiwan58 Accenture 2Q11 | Professional Services Business Quarterly ©2011 Technology Business Research, Inc.
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