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Technology Business Research is a different kind of research company. Our bottoms-up approach provides a look at the technology industry unlike anything you’ve seen before. We analyze company performance in professional services, networking and mobility, computing and hardware, and software on a quarterly basis, leveraging our data to create industry benchmarks and landscapes that provide a business perspective on leaders and laggards and their business plans. We are experts in the business of technology.
The TBR Computing research team compiled information from the First Quarter 2011 into this Corporate IT Service & Support Customer Satisfaction Study. These supporting slides include information regarding internal support organizations, Dell Services, IGS/Lenovo Services, and HP Services. TBR provides insight on hot topics such as competitive placement, performance differentiation shifts, server support, desktop/notebook support, critical metrics, historical record, and their own Watch List.