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ServiceNow held its annual analyst and customer event in San Francisco from Apr 28 to May 1. This event brought together 6,000 customers, partners and analysts. Over the course of the event, ServiceNow unveiled new features that will be available in Eureka, the next major release of the company’s platform that is expected later this year.
From a product perspective, TBR believes the most important developments within Eureka are the user interface redesign and the data and workflow visualization features. From a corporate strategy perspective, the most important development is a shift from data center build outs to a greater focus on product development and extension. Specifically, ServiceNow is looking to move beyond being viewed as an ITSM provider to an enterprise service management provider. TBR believes that ServiceNow is on the right path for long-term growth as the role of IT has shifted from being an independent department to being a platform on which corporate services are developed and delivered.
This document is a special report featuring analysts opinions on ServiceNow.