TBRT ECH N O LO G Y B U SIN ESS RESEARCH , IN C.Empowering clients for outcome orientedhealthcare: Insights from TBR’s 4Q1...
TBR2 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services ...
TBR3 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.TBR’s Healthcare IT Ser...
TBR4 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services ...
TBR5 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services ...
TBR6 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Driving to greater ease...
TBR7 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.India-centric vendors’ ...
TBR8 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.The effort to develop A...
TBR9 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Cerner, a founding memb...
TBR10 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services...
TBR11 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.The increased saturati...
TBR12 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Mobile device manageme...
TBR13 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.HITS Vendors are in va...
TBR14 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services...
TBR15 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services...
TBR16 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services...
TBR17 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services...
TBR18 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare ITServices ...
TBR19 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Questions?PSBQ 4Q12 Re...
TBR20 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.For further informatio...
TBRT ECH N O LO G Y B U SIN ESS RESEARCH , IN C.About TBRTechnology Business Research (TBR) is a leading independent techn...
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How Top Vendors Are Empowering Their Clients Shift To Outcome Oriented Healthcare – Insights from TBR’s 4Q12 Healthcare IT Services Benchmark

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How Top Vendors Are Empowering Their Clients Shift To Outcome Oriented Healthcare – Insights from TBR’s 4Q12 Healthcare IT Services Benchmark

  1. 1. TBRT ECH N O LO G Y B U SIN ESS RESEARCH , IN C.Empowering clients for outcome orientedhealthcare: Insights from TBR’s 4Q12Healthcare IT Services Vendor BenchmarkTechnology Business Research Quarterly Webinar SeriesMay 9, 2013
  2. 2. TBR2 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar PresentersJoseph WalentLead Analyst, Healthcare IT ServicesProfessional Services Practicejoseph.walent@tbri.com@JDWalent
  3. 3. TBR3 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.TBR’s Healthcare IT Services reports deliver unique insight and valuethrough in-depth analysis in a concise, consumable formatHealthcare IT Services Quarterly Benchmark Highlights and Outlook: Webinar OverviewClients are gaining advantages and are better understanding revenue opportunities through ourreports and their personal relationships with TBR• The Healthcare IT Services Practice continually covers 18 vendorsin our IT Services Vendor Benchmark.• Of those vendors, 12 are covered directly with quarterly andsemiannual reports.• In addition, we publish five “healthcare IT services” companyreports, focusing the Healthcare IT service businesses ofAccenture, CSC, Dell Services, HP Services and IBM GlobalServices.o TBR reports are unique due to their deep, holistic analysis ofleading vendor businesses.o Financial modeling and TBR insights help customers build abetter understanding of vendor business models.o TBR reports and webinars are designed to be responsive toclient timelines, to be clear and concise, and to provide insightsacross multiple layers of an organization.o TBR’s strategic assessment provides an impartial reality checkon how vendors are performing in regard to their strategicobjectives and the overall market.
  4. 4. TBR4 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key TrendsHealthcare IT Services Vendor Trends for 4Q12Mobility: Balancing access to data while ensuringpatient privacy and Protected HealthcareInformation is a priority.Regulatory: Clarity around the future of thehealthcare reform provides a clear course forHealthcare IT Services customers.Interoperability: Global shift in healthcare tooutcome-oriented delivery demands solutionsto ensure coordination of care.The healthcare industry continues to operate in an environment of rapidchange and expanding demands
  5. 5. TBR5 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key TrendsHealthcare IT Services Vendor Trends for 4Q12Mobility: Balancing access to data while ensuringpatient privacy and Protected HealthcareInformation is a priority.Regulatory: Clarity around the future of thehealthcare reform provides a clear course forHealthcare IT Services customers.Interoperability: Global shift in healthcare tooutcome-oriented delivery demands solutionsto ensure coordination of care.The healthcare industry continues to operate in a environment of rapidchange and expanding demands
  6. 6. TBR6 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Driving to greater ease and expediency in healthcare informationexchange gained critical mass in 4Q12.• McKesson, Cerner, AllScripts, RelayHealth, Greenway andAthenahealth announced the formation of CommonWell HealthAlliance for the development and integration of standardizedsolutions.• As an inclusive organization, the partnership will createguidelines to increase healthcare data liquidity, while preservingprivacy and ensuring security.As healthcare industry vendors pursue interoperability and amove to collaborative competition, C&SI expertise is beingdelivered through the development and maintenance ofcomprehensive HITS solutions.Healthcare IT Services Vendor Trends for 4Q12 — InteroperabilityHealthcare IT Services Quarterly Benchmark Highlights and Outlook: InteroperabilityHealthcare IT Services vendors with established Consulting and SystemsIntegration practices will register increased demand in 2013
  7. 7. TBR7 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.India-centric vendors’ leveraging of low-cost labor, positions them for continuedgrowth and profitability as interoperability gains traction, while healthcare pureplays will maintain solid profitability with focused C&SI service deliveryHealthcare IT Services Quarterly Benchmark Highlights and Outlook: InteroperabilityTop performers in 4Q12 balanced expansion with efficient operations inthe fast-growing HITS marketplaceAccentureCernerCGICognizantCSC General DynamicsHarrisHCLIBM GSMcKessonHP ServicesAllscriptsInfosysDell ServicesCPSINextGenXerox ServicesSAICDeloitte-20%-10%0%10%20%30%40%50%60%-20% -10% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%OperatingMarginTTMHealthcare IT Services Revenue TTM Growth YTY4Q12 HITS TTM Operating Margin and Revenue GrowthLEGEND: SIZE OF BUBBLE = HEALTHCARE IT SERVICES REVENUESOURCE: TBR ESTIMATES AND COMPANY DATATBR20.7% Avg. Healthcare IT Vendor TTM Growth YTY11.8% Average Healthcare IT Vendor TTM Operating Margin
  8. 8. TBR8 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.The effort to develop Accountable Care Organizations will necessitate adrive to create healthcare information liquidityHealthcare IT Services Quarterly Benchmark Highlights and Outlook: InteroperabilityHealth Record Systems InteroperabilityVendor Opportunity: A comprehensive shift toward interoperability creates opportunityfor Healthcare IT Services vendors with established C&SI capabilities, as coordination ofcare to deliver improved outcomes becomes central in the global healthcare market.Healthcare IT Services Vendor Trends for 4Q12 — Interoperability
  9. 9. TBR9 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Cerner, a founding member of CommonWell, will gain valuable insightinto EHR integration with its engagement with the NBAHealthcare IT Services Quarterly Benchmark Highlights and Outlook: InteroperabilityNBA teamsrepresent mobileworkforceCloud-basedEHR platform isat the centerTransferability willfind directapplication fortraditional markets
  10. 10. TBR10 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key TrendsHealthcare IT Services Vendor Trends for 4Q12Mobility: Balancing access to data while ensuringpatient privacy and Protected HealthcareInformation is a priority.Regulatory: Clarity around the future of thehealthcare reform provides a clear course forHealthcare IT Services customers.Interoperability: Global shift in healthcare tooutcome-oriented delivery demands solutionsto ensure coordination of care.The healthcare industry continues to operate in a environment of rapidchange and expanding demands
  11. 11. TBR11 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.The increased saturation of smartphones and hand-held devices accelerates the drive to mobile access.The shift to a consumer-based healthcare modelacross both developed and emerging economies isdriving the transition to personalized healthcareservices, providing access at the patientsconvenience, anywhere and at any time.Healthcare IT Services Vendor Trends for 4Q12 — MobilityHealthcare IT Services Quarterly Benchmark Highlights and Outlook: MobilityMobile devices are becoming a central component in the delivery andmanagement of patient and population health
  12. 12. TBR12 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Mobile device management, wireless network security, mobile applicationdevelopment and testing, and remote healthcare data gathering solutions willform the core of healthcare mobility opportunitiesSOURCE: TBRHealthcare IT Services Quarterly Benchmark Highlights and Outlook: MobilityThe shift in focus to patient-centered healthcare will spur the transitionto mobile solutions for providers, payers and life sciencesVendorInvestmentActivity/CustomerDemandCurrent MarketScenarioFuture MarketScenarioLowHighCustomer DemandVendor InvestmentHITS MobilityInflection Point
  13. 13. TBR13 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.HITS Vendors are in varying degrees of mobile solution maturity, with general ITsolution providers and traditional government IT vendors leading the waySOURCE: TBRHealthcare IT Services Quarterly Benchmark Highlights and Outlook: MobilityThe drive to mobile solutions throughout the healthcare industrymandates all players to increase investment in mobile solutionsLow HighLowHighPortfolioCapabilitiesMobility Brand Perception
  14. 14. TBR14 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key TrendsHealthcare IT Services Vendor Trends for 4Q12Mobility: Balancing access to data while ensuringpatient privacy and Protected HealthcareInformation is a priority.Regulatory: Clarity around the future of thehealthcare reform in U.S. provided a clear coursefor Healthcare IT Services customers.Interoperability: Global shift in healthcare tooutcome-oriented delivery demands solutions toensure coordination of care.The healthcare industry continues to operate in a environment of rapidchange and expanding demands
  15. 15. TBR15 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services vendors providing solutions that aidproviders and payers in the commercial and governmentmarkets, will realize improved revenue growth in 2013.• Government IT service vendors are moving rapidly into thehealthcare space.• Consulting engagements for vendors with regulatory auditcapabilities will increase.Healthcare IT Services Vendor Trends for 4Q12 — RegulatoryHealthcare IT Services Quarterly Benchmark Highlights and Outlook: RegulatoryThe conclusion of the 2012 election cycle in 4Q12 resulted in the messagethat the Obama initiated healthcare reform in the U.S. will prevail
  16. 16. TBR16 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: RegulatoryImplementation of the ACA requirements for Health Insurance Exchangescreated additional opportunities for HITS engagementsExchangeDevelopment• Vendor Engagement: CGI contracted with six states, Hawaii, Vermont,Colorado, Massachusetts, California and Kentucky to build andimplement HIX platforms.Call CenterOperations• Vendor engagement: General Dynamics’ Vangent was awarded a$28.2 million one-year deal to build and operate call centers for thepurchase of mandated healthcare insurance.
  17. 17. TBR17 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare IT Services Quarterly Benchmark Highlights and Outlook: Key TrendsHealthcare IT Services Vendor Trends for 4Q12Mobility: Balancing access to data while ensuringpatient privacy and Protected HealthcareInformation is a priority.Regulatory: Clarity around the future of thehealthcare reform provides a clear course forHealthcare IT Services customers.Interoperability: Global shift in healthcare tooutcome-oriented delivery demands solutionsto ensure coordination of care.The healthcare industry continues to operate in an environment of rapidchange and expanding demands
  18. 18. TBR18 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Healthcare ITServices ResearchCurrent Topics 1Q13 Report Key Themes• HITS Vendor Reports:o IBM Global Serviceso HP Serviceso CSCo Accentureo Dell Services• Vendor Reportso CGIo HCLTo Cognizanto General Dynamicso Infosyso Xerox Serviceso SAIC• Vendor Benchmarks• Benchmark Webinar• Evaluate HITS vendors’ mobility solutions tobring clients in compliance with Meaningful Use2 regulatory requirements.• Are vendors leveraging and/or forging alliances,investing in acquisitions or organicallyexpanding mobility services portfolios?• Analyze leading vendors’ strategies fordevelopment and deployment of solutionsaddressing this expanding demand area.• Review the variety of strategies vendors arepursuing to bring solutions to market.• Assess investment strategies to growhealthcare-specific big data/analytics portfolios:R&D investments, alliances and/or acquisitions.• Are vendors packaging vertical-agnosticplatforms with healthcare domain expertise,creating healthcare-specific analytics solutionsor consulting for partner platforms?ExpandingRole ofMobility inHealthcareIT SolutionsClinicalPredictiveAnalyticsStorageand BigDataAnalyticsHealthcare IT Services Quarterly Benchmark Highlights and Outlook: 1Q13 Key TopicsThe expansion of healthcare data and its availability are creatingadditional opportunities for Healthcare IT services vendors
  19. 19. TBR19 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.Questions?PSBQ 4Q12 Research Highlights and 2013 Outlook
  20. 20. TBR20 TBR Quarterly Webinar Series | 5.3.13 | www.tbri.com | ©2013 Technology Business Research Inc.For further information, please contact:Lindy Hanson James McIlroyDirector, Professional Services Practice Vice President, Saleslindy.hanson@tbri.com mcilroy@tbri.comTwitter: @TBRincSlideShare: www.slideshare.net/TBR_Market_InsightYouTube: www.youtube.com/user/TBRIChannelJoseph WalentLead Analyst, HealthcareIT ServicesProfessional ServicesPracticejoseph.walent@tbri.com@JDWalent
  21. 21. TBRT ECH N O LO G Y B U SIN ESS RESEARCH , IN C.About TBRTechnology Business Research (TBR) is a leading independent technologymarket research and consulting firm specializing in the business and financialanalyses of hardware, software, networking equipment, wireless, portal andprofessional services vendors.Serving a global clientele, TBR provides timely and accurate market researchand business intelligence in formats that are tailored to clients’ needs. Ouranalysts are available to further address client-specific issues or informationneeds on an inquiry or proprietary consulting basis.TBR has been empowering corporate decision makers since 1996.To learn how our analysts can address your unique business needs, pleasevisit our website or contact us today.Contact Us1.603.929.1166info@tbri.comwww.tbri.com11 Merrill DriveHampton, NH 03842USAThis report is based on information made available to the public by the vendor and other public sources. No representation is made that this information is accurate or complete. TechnologyBusiness Research will not be held liable or responsible for any decisions that are made based on this information. The information contained in this report and all other TBR products is notand should not be construed to be investment advice. TBR does not make any recommendations or provide any advice regarding the value, purchase, sale or retention of securities. This reportis copyright-protected and supplied for the sole use of the recipient. Contact Technology Business Research, Inc. for permission to reproduce.

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