TBR’s Global Delivery Market LandscapeResearch Highlights and OutlookTechnology Business Research (TBR) Quarterly Webinar ...
Global Delivery Market Landscape Research Highlights and Outlook                                    TBRWebinar presenters ...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                                                     ...
Global Delivery Market Landscape Research Highlights and Outlook: Webinar Overview                                        ...
Global Delivery Market Landscape Research: Vendor Segments Summary  TBRWhile IT service providers differ in market emphasi...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                                                     ...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                                  TBRIT services vend...
Global Delivery Market Landscape 2Q12 Research Highlights: Headcount Growth                                               ...
Global Delivery Market Landscape 2Q12 Research Highlights: Headcount Growth                                               ...
Global Delivery Market Landscape 2Q12 Research Highlights: Headcount Growth                                               ...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                                                     ...
Global Delivery Market Landscape 2Q12 Research Highlights: Nonlinear Growth                                               ...
Global Delivery Market Landscape Research Highlights and 2013 OutlookTBRLeveraging low-cost resources alone will not suffi...
Global Delivery Market Landscape 2Q12 Research Highlights: Profitability Expansion                                        ...
Global Delivery Market Landscape 2Q12 Research Highlights: Profitability Expansion                    TBRVendors are inves...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                                 TBRIT services vendo...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                               TBR                   ...
Global Delivery Market Landscape Research Highlights and 2013 Outlook                               TBR                Ram...
About TBR                                                                                                                 ...
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Global Delivery Market Landscape Review

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The TBR Professional Services research team recorded a webinar on Nov. 7, 2012, recapping vendor performance reported in TBR's 2Q12 Global Delivery Market Landscape, with a focus on how specific vendor, go-to-market and resource management strategies impact financial performance. TBR Senior Analyst Ramunas Svarcas and Analyst Erin Hichman shared their perspectives on the results and provided additional insight into the performance and future of the global services market.

Questions they answered included:

1.What are the drivers behind IT services headcount growth, and where are vendors adding new employees?
2.What are IT services vendors doing to achieve nonlinear revenue growth? Are vendors finding success?
3.What aspects of services delivery impact profitability expansion?

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Global Delivery Market Landscape Review

  1. 1. TBR’s Global Delivery Market LandscapeResearch Highlights and OutlookTechnology Business Research (TBR) Quarterly Webinar SeriesNov. 7, 2012 TBR T E C H N O L O G Y B U S I N E S S R ES E AR C H , I N C .
  2. 2. Global Delivery Market Landscape Research Highlights and Outlook TBRWebinar presenters Ramunas Svarcas Senior Analyst and Engagement Manager, TBR’s Professional Services Practice Email: ramunas.svarcas@tbri.com Twitter: @rjstbr Erin Hichman Analyst, TBR’s Professional Services Practice Email: erin.hichman@tbri.com Twitter: @ITSvcsAnalyst2 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  3. 3. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBRTBR’s report covers total, onshore and low-cost headcount trends; deliverysupport investments and profitability drivers Global Delivery Questions of 2Q12: What happened with headcount growth in 2Q12? Outside of headcount, did vendors do anything to improve support delivery and reduce costs? What services aspects of delivery impacted operating margin? SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES3 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  4. 4. Global Delivery Market Landscape Research Highlights and Outlook: Webinar Overview TBRTBR’s Global Delivery Market Landscape (GDML) reports deliver insightand value through in-depth analysis in a concise, consumable format TBR Global Delivery Market Landscape• TBR reports are unique for their deep, Semiannual Report holistic analysis of leading vendor businesses.• Financial modeling and TBR insights help customers gain a better understanding of vendor business models.• TBR reports and webinars are responsive to client timelines, clear and concise, and provide insights across multiple layers of a vendor’s organization and infrastructure.• TBR’s strategic assessment provides an impartial check on a vendor’s progress toward meeting its strategic objectives.• Vendors covered in the GDML study include:4 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  5. 5. Global Delivery Market Landscape Research: Vendor Segments Summary TBRWhile IT service providers differ in market emphasis and legacy, they allinvest in low-cost leverage and automated delivery modelsTBR Vendor Segments: SIs • Accenture, Atos, SIs with Support & Maintenance Capgemini, CSC, • Dell Services, HP Services, Xerox Services IBM GS, T-Systems • Vertical expertise, domestic • Cross-company Focus on low-cost lower-cost labor, freshers capabilities, leverage, onshore, pyramid global integration, industrialization management consulting and IP asset development India-centric Vendors • Cognizant, HCLT, Infosys, TCS, Wipro ITS • High low-cost leverage, onshore local hiring, platform BPO, reliance on freshers The current goals for the vendors center on revenue expansion in emerging markets and global growth of cloud computing and cloud computing professional services.5 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  6. 6. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBRTBR’s report covers total, onshore and low-cost headcount trends; deliverysupport investments and profitability drivers Global Delivery Questions of 2Q12: What happened with headcount growth in 2Q12? IT Services overall headcount growth is decelerating. Outside of headcount, did vendors do anything to improve support delivery and reduce costs? Vendors are investing to try to break the link between revenue growth and headcount additions. What services aspects of delivery impacted operating margin? Low-cost leverage is only one factor impacting profitability expansion. SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES6 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  7. 7. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBRIT services vendors’ headcount growth deceleration is driven bydiminished demand coupled with investments to spur nonlinear growth Global Delivery Questions of 2Q12: What happened with headcount growth in 2Q12? IT Services overall headcount growth is decelerating. Outside of headcount, did vendors do anything to improve support delivery and reduce costs? Vendors are investing to try to break the link between revenue growth and headcount additions. What services aspects of delivery impacted operating margin? Low-cost leverage is only one factor impacting profitability expansion. SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES7 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  8. 8. Global Delivery Market Landscape 2Q12 Research Highlights: Headcount Growth TBROverall headcount growth is slowing as IT services vendors adapt theirhiring levels to meet reduced demand expected in the near termIT services vendors anticipate lower demand as a result of fiscal austerity and elongatedclient decision cycles for engagements in developed markets SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES8 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  9. 9. Global Delivery Market Landscape 2Q12 Research Highlights: Headcount Growth TBRIT services vendors reshuffle headcount in regions with high costs andweakened demand, but continue to hire in low-cost regionsTo accommodate client demand trends with profitability goals, IT services vendors areaugmenting their onshore and low-cost headcount mix SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES9 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  10. 10. Global Delivery Market Landscape 2Q12 Research Highlights: Headcount Growth TBRThe mix of hiring by IT services vendors depends on the geographic regionand the type of vendorIndia-centric vendors are focused on onshore hiring in mature markets to gain clientface-time, while systems integrators, including those with a hardware component, arehiring more rapidly in low-cost regions to expand delivery capabilities and reduce costs SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES10 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  11. 11. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBRStandardized processes and tools coupled with internal initiatives areprime investment areas to break the link between revenue and headcount Global Delivery Questions of 2Q12: What happened with headcount growth in 2Q12? IT Services overall headcount growth is decelerating. Outside of headcount, did vendors do anything to improve support delivery and reduce costs? Vendors are investing to try to break the link between revenue growth and headcount additions. What services aspects of delivery impacted operating margin? Low-cost leverage is only one factor impacting profitability expansion. SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES11 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  12. 12. Global Delivery Market Landscape 2Q12 Research Highlights: Nonlinear Growth TBRTo successfully decouple revenue growth and headcount additions, ITservices vendors must continue investing in IPTo work toward nonlinear revenue growth, vendors are investing in IP in C&SI,automation in AO, platform-based solutions in BPO and IP-based services deliveredremotely in ITO Consulting and • Accenture: Consulting assets Systems Integration • Infosys: Integrated Project Management (C&SI) • Atos: Right-Fit Application Management tool, Workload Automation Applications solution Outsourcing (AO) • IBM GS: Application Assembly Optimization • TCS: TCS MasterCraft Business Process • Capgemini: Platform-based solutions Outsourcing (BPO) • TCS: Business Process as a Service (BPaaS) Information • Capgemini: Infrastructure Management Operations Center (IMOC) Technology • Wipro ITS: Infrastructure Management Automation Framework (IMAF) Outsourcing (ITO) • Xerox Services: AMP Core SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES12 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  13. 13. Global Delivery Market Landscape Research Highlights and 2013 OutlookTBRLeveraging low-cost resources alone will not sufficiently drive long-term,sustainable profitability improvement Global Delivery Questions of 2Q12: What happened with headcount growth in 2Q12? IT Services overall headcount growth is decelerating. Outside of headcount, did vendors do anything to improve support delivery and reduce costs? Vendors are investing to try to break the link between revenue growth and headcount additions. What services aspects of delivery impacted operating margin? Low-cost leverage is only one factor impacting profitability expansion. SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES13 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  14. 14. Global Delivery Market Landscape 2Q12 Research Highlights: Profitability Expansion TBRLow-cost headcount does impact profitability, as the vendors with thehighest leverage show the greatest profitabilityVendors leverage low-cost resources; however, external factors such as lost contracts,high onshore costs and slowing revenue streams impact profitability SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES14 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  15. 15. Global Delivery Market Landscape 2Q12 Research Highlights: Profitability Expansion TBRVendors are investing in an expanded list of factors to generateprofitability benefits with varied degrees of successVendors must balance low-cost resource leverage, industrialized delivery methods andhigher margin offerings to deliver profitability expansion SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES15 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  16. 16. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBRIT services vendors’ headcount growth deceleration is driven bydiminished demand coupled with investments to drive nonlinear growth Global Delivery Questions of 2Q12: IT Services overall headcount growth is decelerating. Vendors are investing to try to break the link between revenue growth and headcount additions. Low-cost leverage is only one factor impacting profitability expansion. SOURCE: TBR RESEARCH AND ESTIMATES; COMPANY DATA AND ESTIMATES16 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  17. 17. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBR Questions?17 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  18. 18. Global Delivery Market Landscape Research Highlights and 2013 Outlook TBR Ramunas Svarcas Erin Hichman Senior Analyst and Engagement Analyst, TBR’s Professional Manager, TBR’s Professional Services Services Practice Practice Email: erin.hichman@tbri.com Email: ramunas.svarcas@tbri.com Twitter: @ITSvcsAnalyst Twitter: @rjstbrFor further information, please contact:Lindy Hanson James McIlroyDirector, Professional Services Practice Vice President, Saleslindy.hanson@tbri.com mcilroy@tbri.comFollow TBR on Twitter:@TBRinc18 TBR Quarterly Webinar Series | 11.07.12 | www.tbri.com | ©2012 Technology Business Research Inc.
  19. 19. About TBR Contact Us Technology Business Research (TBR) is a leading independent technology 1.603.929.1166 market research and consulting firm specializing in the business and financial analyses of hardware, software, networking equipment, wireless, portal and info@tbri.com professional services vendors. www.tbri.com 11 Merrill Drive Serving a global clientele, TBR provides timely and accurate market research Hampton, NH 03842 and business intelligence in formats that are tailored to clients’ needs. Our analysts are available to further address client-specific issues or information USA needs on an inquiry or proprietary consulting basis. TBR has been empowering corporate decision makers since 1996. To learn how our analysts can address your unique business needs, please visit our website or contact us today. TBR T E C H N O L O G Y B U S I N E S S R ES E AR C H , I N C .This report is based on information made available to the public by the vendor and other public sources. No representation is made that this information is accurate or complete. TechnologyBusiness Research will not be held liable or responsible for any decisions that are made based on this information. The information contained in this report and all other TBR products is notand should not be construed to be investment advice. TBR does not make any recommendations or provide any advice regarding the value, purchase, sale or retention of securities. This reportis copyright-protected and supplied for the sole use of the recipient. Contact Technology Business Research, Inc. for permission to reproduce.
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