2013CONFERENCE
UPDATE SINCELAST CONFERENCE
TATOC2008 – 2012
INCREDIBLE JOURNEY
UNKNOWN TERRITORY
CHANGES OF DIRECTION
2013CONFERENCE
2008MISSION?OBJECTIVES?VALUES?
2008MEMORANDUM &ARTICLES OF ASSOCIATIONOUTDATEDAND NEEDED REVIEW
MISSION STATEMENTTATOC exists“To safeguard and enhancethe timeshare holiday experiencefor existing and potential usersand ...
BELIEFS* Genuine timeshare products, including resorts,points-based schemes and holiday exchangeprogrammes, correctly sold...
CONSTITUTIONCONFERENCE 2008 VOTEDAND AGREEDTO ADOPT THE NEWMEMORANDUM & ARTICLESPRESENTED BY THE BOARD
OBJECTIVES
RELAUNCHEDTATOC
MEMBERSHIPMORE THAN 90 MEMBER RESORTSUP ~ 50% IN 5 YEARSINDIVIDUAL MEMBERSHIP SCHEME433 INDIVIDUAL MEMBERSREPRESENT >>350,...
AFFILIATIONS25 AFFILIATED COMPANIESTATOCs Timeshare Business Directory
TATOC ACCREDITATION
RESORT ACCREDITATIONLAS CALAS - FIRST ONE IN 20099 MORE IN SAME YEARNOW HAVE 31 ACCREDITED RESORTS5+ MORE AWAITING INSPECT...
OTHER ACCREDITATIONTATOC ACCREDITED RESALE COMPANY* OTHER RESALE COMPANIES* POINTS CLUBS ETC.
CODE OF CONDUCT
CODES OF PRACTICE
OFFICE
SHARETIME
CONFERENCETATOC 2010WORKINGTOGETHER
EUROPEAN DIRECTIVEDirective 2008/122/ECUK Regulation 2010/2960
BRAND & LOGO
BRAND & LOGO
BRANDYour name, your principles,your impeccable standards, yourvirtuous conduct, are your brandand remain an influence wit...
LOGOCOMPANY REGISTERED:UKLOGO REGISTERED:UKEUROPEUSA
LOGOEUROPE:REGISTER OF PROTECTEDTRADE MARKSUS:UNITED STATES PATENTSAND TRADEMARK OFFICE
ENHANCED OFFICIAL RECOGNITION
WEBSITE
HELPLINECONSUMERHELP?LAUNCHEDJAN 2008HELPLINE
HELPLINE~ 45,000 calls & e-mails>15,000 cases~11,000 enquiries~4,000 complaints~400 timeshare related complaints<3% of cas...
HELPLINEpoor average good very good excellent0501001502002503003504004502 432404206TOTAL SCORES ACROSS ALL 6 QUESTIONS
PROUD
NOT DONE IT ON OUR OWNGood friendsMembersAssociates and PartnershipsAffiliatesGenerous Supporters
NOT A TIME FORCOMPLACENCYWILL BE THEARCHITECTOF OURDOWNFALL
NOT A TIME FORTATOC HUGGING GROUPHarry’sDesk
NOR IS IT THE END OF THE JOURNEY
IT IS TIME FORRENEWED FOCUSRENEWED VIGOURRENEWED DETERMINATION
IT IS TIME FORCONSOLIDATIONGROWTHSPREAD
WHAT IT IS
WHAT IT IS
A STRONG PLATFORM FOR
FINDING SOLUTIONS
Annual Conference 2013TATOC - Five-Year PlanPresented by: Harry TaylorTATOC Annual
Mission Statement“TATOC exists to protect and enhance thetimeshare holiday experience for usersand to be the voice of owne...
IntroductionThe timeshare industry faces many challenges:An ageing owner baseDifficult financial and marketing environment...
IntroductionTATOC must work with the industry to:Ensure the successful future of timeshareService the on-going needs of ex...
IntroductionIt is essential that TATOC:Is NOT seen as the antagonistic outsiderMaintains its independence and impartiality...
TATOC RecognitionTATOC will be recognised as the:Largest, independent representative body fortimeshare consumers in Europe...
MembershipTATOC is committed to:Increasing membership by elected resortcommittees and individualsWorking closely with affi...
TATOC Consumer HelplineTATOC is committed to:Growing the Helpline’s reputationProviding a high quality, informed serviceGa...
TATOC FundingTATOC is committed to:Continuing the fair unit-based membership feeEncouraging additional contributions (50p/...
TATOC Codes of Conduct & PracticeTATOC is committed to:Forging good relationship with the legitimateindustryAcknowledging ...
TATOC AccreditationTATOC is committed to:Increasing resort and re-sale accreditationDeveloping accreditation programmes fo...
Exit StrategiesTATOC is committed to:Working with committees, resorts and industryEstablishing procedures for a fair exit ...
EuropeTATOC is committed to:Increasing membership by non U.K.-dominantresortsRecruiting staff with language skillsEnhancin...
Five-Year PlanCopies of the Five-Year Plan are available atthe conferenceThe Five-Year Plan can be downloaded fromthe TATO...
TATOCConference2013GeoffChapmanTATOC
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TATOCConference2013GeoffChapmanTATOC

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TATOC board director Geoff Chapman updates delegates on the

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  • 22nd October 2008. There was an overwhelming majority in favor of the Directive with 674 votes for it, 11 against and 10 abstentions. dated 14/01/2009, came into effect on 23/02/2009 and must be transposed into national laws by Member States by 23/02/2011.
  • LOTS OF STUFF ON THERE AFFILIATIONS COLD CALLERS LIST TIMESHARE GUIDES BUSINESS DIRECTORY NEW
  • We received 88 calls and no e-maiols
  • TATOCConference2013GeoffChapmanTATOC

    1. 1. 2013CONFERENCE
    2. 2. UPDATE SINCELAST CONFERENCE
    3. 3. TATOC2008 – 2012
    4. 4. INCREDIBLE JOURNEY
    5. 5. UNKNOWN TERRITORY
    6. 6. CHANGES OF DIRECTION
    7. 7. 2013CONFERENCE
    8. 8. 2008MISSION?OBJECTIVES?VALUES?
    9. 9. 2008MEMORANDUM &ARTICLES OF ASSOCIATIONOUTDATEDAND NEEDED REVIEW
    10. 10. MISSION STATEMENTTATOC exists“To safeguard and enhancethe timeshare holiday experiencefor existing and potential usersand to be the voice of owners”
    11. 11. BELIEFS* Genuine timeshare products, including resorts,points-based schemes and holiday exchangeprogrammes, correctly sold and well managed,represent a high-quality, cost-effective, long-termholiday purchase and an excellent holidayexperience for owners.* The future of timeshare is vitally dependent on agood understanding and relationship betweentimeshare consumers and all aspects of thetimeshare industry.
    12. 12. CONSTITUTIONCONFERENCE 2008 VOTEDAND AGREEDTO ADOPT THE NEWMEMORANDUM & ARTICLESPRESENTED BY THE BOARD
    13. 13. OBJECTIVES
    14. 14. RELAUNCHEDTATOC
    15. 15. MEMBERSHIPMORE THAN 90 MEMBER RESORTSUP ~ 50% IN 5 YEARSINDIVIDUAL MEMBERSHIP SCHEME433 INDIVIDUAL MEMBERSREPRESENT >>350,000 WEEKS OFOWNERSHIP
    16. 16. AFFILIATIONS25 AFFILIATED COMPANIESTATOCs Timeshare Business Directory
    17. 17. TATOC ACCREDITATION
    18. 18. RESORT ACCREDITATIONLAS CALAS - FIRST ONE IN 20099 MORE IN SAME YEARNOW HAVE 31 ACCREDITED RESORTS5+ MORE AWAITING INSPECTIONRE-VISITS COMMENCING
    19. 19. OTHER ACCREDITATIONTATOC ACCREDITED RESALE COMPANY* OTHER RESALE COMPANIES* POINTS CLUBS ETC.
    20. 20. CODE OF CONDUCT
    21. 21. CODES OF PRACTICE
    22. 22. OFFICE
    23. 23. SHARETIME
    24. 24. CONFERENCETATOC 2010WORKINGTOGETHER
    25. 25. EUROPEAN DIRECTIVEDirective 2008/122/ECUK Regulation 2010/2960
    26. 26. BRAND & LOGO
    27. 27. BRAND & LOGO
    28. 28. BRANDYour name, your principles,your impeccable standards, yourvirtuous conduct, are your brandand remain an influence withothers long after you are gone.Jason Hartman, Brandofchoice.com
    29. 29. LOGOCOMPANY REGISTERED:UKLOGO REGISTERED:UKEUROPEUSA
    30. 30. LOGOEUROPE:REGISTER OF PROTECTEDTRADE MARKSUS:UNITED STATES PATENTSAND TRADEMARK OFFICE
    31. 31. ENHANCED OFFICIAL RECOGNITION
    32. 32. WEBSITE
    33. 33. HELPLINECONSUMERHELP?LAUNCHEDJAN 2008HELPLINE
    34. 34. HELPLINE~ 45,000 calls & e-mails>15,000 cases~11,000 enquiries~4,000 complaints~400 timeshare related complaints<3% of cases were timeshare complaint>£5,000,000EXCELLENT TEAM
    35. 35. HELPLINEpoor average good very good excellent0501001502002503003504004502 432404206TOTAL SCORES ACROSS ALL 6 QUESTIONS
    36. 36. PROUD
    37. 37. NOT DONE IT ON OUR OWNGood friendsMembersAssociates and PartnershipsAffiliatesGenerous Supporters
    38. 38. NOT A TIME FORCOMPLACENCYWILL BE THEARCHITECTOF OURDOWNFALL
    39. 39. NOT A TIME FORTATOC HUGGING GROUPHarry’sDesk
    40. 40. NOR IS IT THE END OF THE JOURNEY
    41. 41. IT IS TIME FORRENEWED FOCUSRENEWED VIGOURRENEWED DETERMINATION
    42. 42. IT IS TIME FORCONSOLIDATIONGROWTHSPREAD
    43. 43. WHAT IT IS
    44. 44. WHAT IT IS
    45. 45. A STRONG PLATFORM FOR
    46. 46. FINDING SOLUTIONS
    47. 47. Annual Conference 2013TATOC - Five-Year PlanPresented by: Harry TaylorTATOC Annual
    48. 48. Mission Statement“TATOC exists to protect and enhance thetimeshare holiday experience for usersand to be the voice of owners”TATOC Annual
    49. 49. IntroductionThe timeshare industry faces many challenges:An ageing owner baseDifficult financial and marketing environmentEvolving consumer requirementsChanging user expectationsTATOC Annual
    50. 50. IntroductionTATOC must work with the industry to:Ensure the successful future of timeshareService the on-going needs of existing ownersSatisfy the needs of younger marketsTATOC Annual
    51. 51. IntroductionIt is essential that TATOC:Is NOT seen as the antagonistic outsiderMaintains its independence and impartialityGrows in size and stature to play its partTATOC Annual
    52. 52. TATOC RecognitionTATOC will be recognised as the:Largest, independent representative body fortimeshare consumers in EuropeFirst point of reference for all those seekinginformation and assistanceTATOC Annual
    53. 53. MembershipTATOC is committed to:Increasing membership by elected resortcommittees and individualsWorking closely with affiliates and industrybodiesFoster relationships with developer groups,industry suppliers and external agenciesTATOC Annual
    54. 54. TATOC Consumer HelplineTATOC is committed to:Growing the Helpline’s reputationProviding a high quality, informed serviceGaining expertise in European languagesNurturing relationships with consumer bodiesExtending the service for difficult casesIntroducing a more pro-active approachTATOC Annual
    55. 55. TATOC FundingTATOC is committed to:Continuing the fair unit-based membership feeEncouraging additional contributions (50p/50c)Identifying additional funding streamsCreating separate TATOC Consumer Helplinewith charitable statusTATOC Annual
    56. 56. TATOC Codes of Conduct & PracticeTATOC is committed to:Forging good relationship with the legitimateindustryAcknowledging industry best practiceIncreasing company TATOC affiliationIntroducing new Codes of PracticeTATOC Annual
    57. 57. TATOC AccreditationTATOC is committed to:Increasing resort and re-sale accreditationDeveloping accreditation programmes for -Timeshare points clubsFlexible shared ownership productsTimeshare sales personnelPromoting accreditation to increase awarenessTATOC Annual
    58. 58. Exit StrategiesTATOC is committed to:Working with committees, resorts and industryEstablishing procedures for a fair exit policyEncouraging younger timeshare ownersLaunching new health check service for matureresortsTATOC Annual
    59. 59. EuropeTATOC is committed to:Increasing membership by non U.K.-dominantresortsRecruiting staff with language skillsEnhancing communications with E.U. agenciesTATOC Annual
    60. 60. Five-Year PlanCopies of the Five-Year Plan are available atthe conferenceThe Five-Year Plan can be downloaded fromthe TATOC website: www.tatoc.co.ukA summary is available in Sharetime MagazineSpring 2013TATOC Annual

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