TAG Breakfast Series: Technology in Government

Technology in Government: What’s Next Patrick Moore Georgia State CIO Executive Director, Georgia Technology Authority August 10, 2010

Today’s IT Headlines

National Trends
Budgets
Two-thirds expect lower IT budgets through 2013 and are managing through staff reductions, consolidation and shared services
IT Governance
CIOs shoulder responsibility but lack equal share of authority
Three-fifths give portfolio management processes a “C”
Business Models
Most CIOs expect to expand shared services and managed services
IT Procurement
They give current processes a “C”
Changes need to align with industry standards and best practices
Emerging Technology
Cloud computing is nothing new
Half are investigating it, one-third are running active or pilot projects
Source: 2010 State CIO Survey, National Association of State CIOs

State CIO Priorities for 2010
Budget and cost control
Consolidation
Shared services
Broadband and connectivity
American Recovery and Reinvestment Act
Security
Transparency
Infrastructure
Health information
Governance
Source: National Association of State CIOs, November 2009

Building a Foundation for the Future
Speed of technological change is continuing
Gordon Moore’s law: Number of transistors on a chip will double about every two years
Computers for Apollo moon missions had less processing power than a cell phone
Government must adapt to technology and how it’s used
234 million Americans subscribed to mobile phone plans in January 2010  300 million projected by mid-2011
42.7 million owned Internet-accessible smartphones  150 million projected by mid-2011
Sources: comScore, The Neilsen Company, Broadcast Engineering Government struggles to keep pace with this change

A Picture of Georgia State Government
$17.4 billion in revenue
No. 137 if we were a Fortune 500 company
116 departments, agencies, offices, commissions and councils
Wide range of services
Almost 100,000 employee positions
9.8 million customers – 20% increase since 2000

Georgia’s IT Enterprise
$942.7 million spent on state’s IT enterprise in FY 2009* (5.8% of amended FY09 budget)
$274.8 million on IT infrastructure
$383.6 million on applications
$284.3 million on IT projects
GTA is the state’s IT shared services organization
$236.3 million budget for FY 2010
$192 million in pass-through for technology services
$44.3 million operating budget
* Figures do not include expenditures by the University System of Georgia or the Department of Transportation. We still need to rationalize our spend

GTA Customers – GTA Services
Who we serve
What we deliver
1,400 – At Will 85 – Executive Branch 14 – GETS
Servers
Desktops & laptops
Policies & standards
Network
Mainframe
Mainframe
Servers
Policies & standards
Network

GTA’s Scope Today
IT Infrastructure Services
35,000 IT infrastructure end users
47,000 e-mail accounts
668TB of storage space
2,500 servers
Managed Network Services
2,000 firewalls
1,850 routers
7,700 physical sites
133,159 voice ports

Georgia is Privatizing and Consolidating
Privatized state IT operations in 2009
Infrastructure services with IBM
Managed network services with AT&T
State of Georgia was carrying too much risk
We were not keeping up with changing technology
Technology is not a core competency of government

From This…

To This  State Print Shop  State’s Tier IV Data Center  Consolidated Service Desk

State of Georgia Investments
IT Infrastructure
Transition and transformation: $62 million
Infrastructure services: $122 million
Network
Transition and transformation: $34 million
Network infrastructure: $65 million
These are investments the state never could make on its own

What’s Next We’ve been focused on building the foundation Customer interactions take place here We are making progress here Agency Layer Core Missions Collaboration Layer Project Delivery Architecture State Reviews Data Management & Access Statewide Infrastructure Layer Data Center Security Network Shared Applications Commodity Procurements

A Vision for the Future
Enterprise application strategy
Focus on customer interfaces
Consider developments like mobile computing
Savings opportunity
Consolidated budget for all state technology
Improve IT governance
Create a consolidated, transparent enterprise where technology decisions are made with the citizen in mind

What You Can Do to Help
Educate policy makers
Technology must be seen as an investment – not as an expense
Convey a sense of urgency
Government has to move faster than it does

TAG Breakfast Series: Technology in Government

by Melanie Brandt on Aug 10, 2010

Accessibility

Tags

Upload Details

Usage Rights

Statistics

TAG Breakfast Series: Technology in Government — Presentation Transcript