Super Barcode Training Camp - Vocollect Voice Picking Presentation
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Voice picking leverages a wireless technology environment. It is ideal for order selection/picking, forklift, line-loading, cycle-counting, put-to-store, receiving and replenishment applications. ...

Voice picking leverages a wireless technology environment. It is ideal for order selection/picking, forklift, line-loading, cycle-counting, put-to-store, receiving and replenishment applications. Hands-free, eyes-free.

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  • The details of the various business issues… hard to read the text on a projector… While most in the voice industry talk about accuracy and productivity… the reality is that the real reason why a Vocollect Voice project is given a green light is that it is supportive of a key business objective… be that a growth initiative or regulatory driver. Typically, this slide is the main conversational driver in order to “fund” a Vocollect Voice project. Without funding support, the operational desires are just that… desires that will rarely advance to a project authorization. So, first we focus on the business at the highest level, then we engage at the operational level… which is where the DC walk-through really takes center stage.
  • Now that we have discussed the higher business issues, we then continue to peel a layer of the onion by looking at some of the operational issues that can support the execution of the business strategy. Typically, those operational components will fit into one of these four buckets… The video clips images will launch a video snippet about this subject matter….
  • While voice became popular with picking/selection, more companies these past 5 years have begun to leverage the experience in many areas of their operation. It’s exciting to see more customers look more holistically at their warehouse and figure our ways to better leverage Vocollect Voice across various uses of their warehouse. This slide displays the various areas where Vocollect Voice has been applied with success.

Super Barcode Training Camp - Vocollect Voice Picking Presentation Presentation Transcript

  • 1. Voice Drives Significant Business Results Presented by Mark Caputo, Territory Representative – South Central Region, Vocollect, Inc.
  • 2. Voice Basics 101
    • Leverages a wireless technology environment
    • Ideal for order selection/picking, forklift, line-loading, cycle-counting, put-to-store, receiving and replenishment applications
    • Hands-free, eyes-free
    • Leverages a WMS/ERP/legacy solution
  • 3. How Vocollect Works
    • Assignment from WMS transmitted to user worn voice terminal via 802.11b WLAN
    • Voice terminal translates assignment data into audible commands
    • User provides spoken responses to confirm actions taken
    • Responses translated to data
    • Host system updated
    How Vocollect Works Agenda Topic: Vocollect Solution Portfolio
  • 4. Understanding the Basic User Experience Slot Location Check Digit
  • 5. VoiceLink Enterprise Connector Software Application Integration with Proven and Scalable Middleware Helps Supervisors coordinate assignments & exceptions
    • Vocollect Voice transmits responses & sends status of assignments to Host:
    • Progress
    • Updates
    • Exceptions
    Assignments are passed to devices running Vocollect Voice, which are Converted into speech and completed
    • VoiceLink reports on assignments
    • Progress
    • Updates
    • Exceptions
    • Host Updates Files
    • Inventory
    • Financials
    • Etc.
    • Host Sends DC Data
    • Snapshot of DC workers, inventory, locations, etc.
    • Work assignments: put-away, cycle-counting, selection/picking, etc.
  • 6. A Business Case for Voice
  • 7. Framing the Business Case for Voice
    • Increased Productivity
      • 15 - 20% for case-pick
      • Up to 50% for piece-pick
      • Greater associate “visibility and accountability”
      • Batch-picking for multiple orders
    • Improved Accuracy
      • Accuracy up to 99.99%
      • Reduces errors by 85% vs. paper
      • Reduces errors by 15% vs. scanning
      • Reduces auditing and rework
      • Reduces returns management
    • Reduced Operating Costs
      • Reduced training time - typically 50% less time
      • Voice “directs” workers
      • Wide environment range (freezer to ambient)
      • Higher MTBF than other technologies
    • Pragmatic Business Risk
      • Proven successes
      • Best practices-driven
  • 8. Voice-Directed Work: Proven Track Record
    • First distribution center voice application operational in 1991
    • >5,000 customer sites on six continents around the world
    • >350,000 users globally in more 60 countries and over 35 languages
    • >$3.5 billion dollars’ worth of goods are shipped from locations using voice every day
    • Proven, unsurpassed ability to work in challenging environments: cold/hot, dry/humid/“wet”
  • 9. Some Users of Voice Solutions
  • 10. Voice improves your bottom line. Let’s take a closer look…
  • 11. What at the C-Level and Operational Level is Helping Drive this Overall Business Discussion? GROWING BUSINESS Your business is growing and needs to increase throughput to keep from having to develop or purchase more facilities. How can you get more output from the existing organization and improve existing processes? MARGIN PRESSURE Margin pressure from competitive market forces and increased costs is causing pressures to look for savings throughout the business. Reducing Operating costs is paramount to the business to stay competitive GOVERNMENT REGULATION Faced with changing and expanding regulatory requirements, you need to ensure compliance with ePedigree requirements, maintain tracking of lot/batch/country of origin, comply with FDA Bioterrorism Act requirements (21 CFR 1.327(b)), and more. SCALABILITY You are evaluating processes to keep pace with the growth of your on-line business and find a solution to address the line item order fulfillment business amid a changing mix of product shipments. You also are challenged to manage complexity caused by a proliferation and volume of SKUs. ACCURACY Providing more “perfect orders” is a top objective in enhancing customer service. To achieve this, you need to offer solutions for improving shipment accuracy and timeliness of delivery. TRACEABILITY You are being asked to support the Produce Traceability Initiative (PTI) to ensure complete produce traceability and support GS1 standards. VALUE FROM IT You want to get more output from your existing IT infrastructure — without putting day-to-day operations at risk. You are looking for a way to get more value from your existing ERP/WMS implementation or home-grown data system. CUSTOMER SERVICE Your business continues to look for ways to provide competitive differentiators and customer service offerings. How could you use technology to offer advantages, such as a later order shipment window to help win new business?
  • 12. What are Your Key Operational Pressures?
    • Improving Throughput/Productivity
    • How can I improve warehouse operations?
    • How do I reduce wasted process time?
    • How can I reduce manual processes?
    • Accuracy and Customer Service
    • How can I achieve more “perfect orders”?
    • How can we support our traceability needs?
    • How does it expand our customer services?
    • Reducing Total Operating Cost
    • How do I improve resource efficiency?
    • How do I ensure staffing flexibility?
    • How do I leverage existing “IT investments”?
    • Supporting a Changing Product Set
    • How can I manage our SKU proliferation and continuing SKU churn?
    • How do I support more customer-specific value-added services?
  • 13. Voice-Enabling Your Warehouse
  • 14. Potential Business Applications for Voice
  • 15. What do Companies say about Voice?
  • 16. Voice of Success Pep Boys “ We expected productivity improvements of 12% and we achieved them. But when we saw our accuracy rates increase over those we were attaining with RF scanning, we were very surprised. Our accuracy fill rate is averaging 99.63%. Considering we move more than 75 million items a year, a 0.5+ % increase in accuracy is significant.” VP of Distribution
  • 17. Voice of Success Agenda Topic: Vocollect Overview Fox Racing “ Based on our initial success in using Voice in our picking operation, we have now applied it to the tasks of replenishment, put-away and cycle-counting. We’re excited about the potential to find even more ways to leverage our investment to drive bottom-line results and gain competitive advantage.” Director of Distribution
  • 18. Voice of Success The Harvard Drug Group “ We achieved 100% payback on voice almost immediately. Since we operate under mandated Pedigree laws, we wouldn’t have been able to get our products out within the required two-hour ordering time; previously, we struggled to validate our lots in the required timeframes.” Senior VP IT/CIO
  • 19. Voice of Success Burris Logistics “ We saw an 11.9% productivity increase almost immediately. We now have “zero wait time” for our selectors. It’s always been problematic for equipment to work in our freezer environment. This is not an issue with voice.” CIO
  • 20. Voice of Success Agenda Topic: Vocollect Overview Perishable Distributors of Iowa “ Voice from Vocollect has helped us achieve productivity improvements of over 45 percent, 99.995 percent accuracy, a significantly safer work environment due to the hands-free/eyes-free aspect of voice, reduced training time and a one-year return on investment. But we couldn’t achieve these results if our workforce didn’t embrace the voice system in the first place, and that’s why speech recognition technology quality is an important factor to consider,” SR VP of Warehousing
  • 21. How Voice Works
    • Assignment from WMS transmitted to user worn voice terminal via 802.11b WLAN
    • Voice terminal translates assignment data into audible commands
    • User provides spoken responses to confirm actions taken
    • Responses translated to data
    • Host system updated
  • 22. Voice Compared to other methods
  • 23. Voice Compared to Paper/Labels
    • Periodically during a shift:
    • Travel to assignment point
    • Sort / get labels or find list
    • Travel to desk to reconcile discrepancies
    • Data entry (if required)
    • … all are eliminated with voice
    Elapsed Time Voice Paper & Labels Voice Advantage Extreme Accuracy Reduce errors by 85% vs. paper and labels Productivity Increased throughout - 15 - 25+% gains Training 50% reduction in end user training
  • 24. Voice Compared to RF Scanning Elapsed Time Voice RF Scanning Voice Advantage Accuracy Less errors- 2–4 less errors per 1,000 Productivity Increased throughout - 15 - 25+% gains Training 50% reduction in end user training
  • 25.
    • Questions?