Super Barcode Training Camp - Softechnologies FasTech Presentation

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  • 1. FASTech Value that Inspires, Field Automated Service Technician Products that Serve Prepared for: Annual Super Barcode Boot Camp Date: November 1, 2011©Copyright 2011 Softechnologies Corp All Rights Reserved
  • 2. Traditional Field Service Challenges CHALLENGE IMPACT High fuel costs and ineffective scheduling Wasted time on the road, unrecoverable expense Idle resources, excessive windshield time Inability to service increasing volume of work orders, lost revenue opportunities Dispatching the wrong resources Prolonged or incomplete service, lower profits Limited visibility into customers, assets Compromised service levels, increased and resources safety and regulatory compliance risk Missed SLA response times Financial penalties, competitive pressure Excessive billing cycle duration Increases risk for customer billing disputes, extended AR days outstanding Is Your Competition Impacted?©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 3. Solving Field Service Challenges SOLUTION RESULT Real-time scheduling Less windshield time, significantly reduced fuel cost Improved resource utilization Handle more work orders with fewer resources Dispatch the right resources at the right Better customer uptime, lower service time costs Complete, real-time visibility into the field Better decision making, service delivery, safety and regulatory compliance Accurate, contextual, location-based data Better responsiveness, shorter service = improved customer service and retention Real-time data capture, field payment Shorter billing cycle, fewer customer collection billing disputes = Get Paid Faster! Gain The Competitive Edge!©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 4. Field Service Automation The FireKing Automation Project By Barb Bierman, VP of IT FireKing Security Group©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 5. Who Has Automation Benefited? Air Duct Cleaning General Contractor Plumbing Service Alarm / Fire and Security Granite Countertop Installation Pool, Hot Tub, & Spa Service Appliance Repair and Install Gutter Services Pressure Washing Auto Detailing Service Handyman Service Property Management Auto Glass Repair/Installation Hearth, Patio, & Barbeque Refrigeration Service Boat Detailing and Cleaning Home Health Care Restoration Service Building Maintenance Home Repair Roofing Services Carpet & Rug Cleaning Home Theater Installation Satellite Dish Installation Catering Service HVAC Service Septic Cleaning Service Chimney Sweeps IT Services Security Service Cleaning Services Janitorial & Custodial Shredding Service Computer Service Landscaping Services Snow Removal Drain Cleaning Service Lawn Care Service Telecom Service Electrical Contracting Maid Services Tree Service Event Planning Service Mechanical Service Upholstery Cleaners Fire & Water Restoration Medical Equipment Service Water Treatment Floor Polishing & Waxing Painting Service Window Cleaning Garage Door Install & Service Patio and Deck Service Window Repair & Installation Glass Replacement Pest Control Service Yard Care Services©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 6. Introducing FASTech• Complete Field Service automation in one unique bundle  Service Management Software  Commercial-grade smartphone  Wireless broadband data service  One-stop service and support• Service Management Software by Softechnologies  Back office appointment booking, resource scheduling and dispatch  Mobile workforce job status and data capture  Technician tracking and location monitoring• Commercial-Grade Smartphone by SystemID  Integrated barcode scanner  Integrated GPS receiver  Windows Mobile 6.5• Wireless Broadband Data Service by T-Mobile©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 7. Choose Your Bundle Standard Bundle – $99 per month  Express Service (appt booking, scheduling and dispatch)  Online Technical Support  Mobile Service (job entry and data capture)  3-Day Device Repair Service  Mobile Tracking (see where your workers are in the field)  Daily Backup Service  Honeywell 6000 Mobile Computer  Data Import Self-Service  T-Mobile Broadband Wireless Data (200 Mb monthly) Value Bundle – $149 per month  Standard Bundle options  Telephone Technical Support  Turn-by-Turn Navigation  24-Hour Device Repair Service  Field Inventory and Stock Management  Real-Time Data Recovery  Unlimited Broadband Data Usage  QuickBooks Integration  Annual Data Import Service Premium Bundle – $189 per month  Value Bundle options  Interactive Technical Support  Field Payment Processing  Overnight Device Replacement  Upgraded Mobile Hardware With Card Swipe and Printer  Discounted Supplies Support  Custom Integration  Unlimited Data Import Service©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 8. How It WorksSTEP 1 – Signup at http://WirelessWorkforceAutomationForEmgergingBusiness.comSTEP 2 – Activate your serviceSTEP 3 – Attend online trainingSTEP 4 – Automate your business!!©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 9. Availability• General Availability in Q1, 2012  Basic Bundle – January, 2012  Value Bundle – February, 2012  Premium Bundle – March, 2012• Early Adopter Program scheduled for December, 2011  Interested parties contact SystemID for more information©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011
  • 10. Q&A Thank You for Your Attendance At SystemID Annual Super Barcode Boot Camp©Copyright 2011 Softechnologies Corp All Rights Reserved November 1, 2011