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Presentation: Synthesio Global Social Media Monitoring

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At Synthesio, we help brands and agencies find valuable social insights to drive real business value. Focus on the conversations that matter most to your business, track and measure your online …

At Synthesio, we help brands and agencies find valuable social insights to drive real business value. Focus on the conversations that matter most to your business, track and measure your online reputation, collaborate and engage in real time, and manage consumer relationships in Social Media in one single, easy-to-use platform.

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  • 1. GLOBAL SOCIAL MEDIA MONITORING SOCIAL INTELLIGENCE PROVIDING ANALYTICS AND ENGAGEMENT ACROSS THE ENTERPRISE
  • 2. OUR MISSION At Synthesio, we help brands and agencies find valuable social insights to drive real business value. Focus on the conversations that matter most to your business, track and measure your online reputation, collaborate and engage in real time, and manage consumer relationships in Social Media in one single, easy-to-use platform. We also recognize the challenges involved in implementing truly effective social listening programs at scale. We’ve therefore developed a range of consulting services designed to empower you to get business results from social media monitoring. Our team located across all continents will work with you tirelessly to ensure that your experience working with Synthesio is the best that it can be. Loic Moisand CEO, Synthesio
  • 3. SOCIAL MEDIA DNA SOCIAL MEDIA DNA, LISTENING TO FUEL THE ENTERPRISE Social Intelligence to drive business results. Listen, analyze and engage in 50 languages in over 190 countries. MARKET RESEARCH MARKETING Build a community of brand advocates and identify key influencers and key influential websites to improve targeting and gauge the impact of digital campaigns. Analyze online conversations, opinions, wants and needs, for a brand and/or topic. Identify a brand’s strengths, weaknesses, opportunities for improvement, and measure competitor presence and progress. SALES CUSTOMER SERVICE Improve customer satisfaction. Establish real-time communication between your brand and consumers to improve service and sales. Strengthen brand perception by publicly addressing and resolving issues about your brands and products. Identify new prospects for lead generation and provide new product info, news and promotions. Use social intelligence to understand consumer wants and needs to integrate into sales materials and pitches. HR PR Identify a potential crisis before it spreads. Establish a direct dialogue with key journalists, bloggers, etc. Engage in real-time to communicate directly with consumers. Control brand image and reputation. Identify new candidates and communicate directly to facilitate the hiring process.
  • 4. OUR PRODUCT PROVE BUSINESS VALUE Cut through the social noise, focus on the conversations that matter most to your business, track and measure your online reputation, collaborate and engage in real-time, and manage consumer relationships in social media in one single, easy-to-use platform. UNCOVER ACTIONABLE INSIGHTS Get complete coverage of both social and mainstream media worldwide, in 50+ languages and 190+ countries. Target your research geographically with precise geolocation by country and city to zone in on the locations that matter most to your business. Focus on the most relevant websites and sources, and listen to local social networks around the world such as Orkut, Sina Weibo, and Renren. Conduct quick searches using FlashDash to reveal high level insights in minutes, or drill down deeper by creating a custom platform built for your needs. PREVENT CRISES Track and analyze all conversations and sentiment around your company and industry across social media channels, and deal with crises in real-time. Focus on the conversations that matter most to your business, get ahead of the game, and react in real-time. Quickly snapshot public sentiment around your brand in any language and catch potentially negative situations before they escalate. ENGAGE WITH YOUR COMMUNITY Expand your social reach and build connections with the right people and companies for your brand advocacy programs. With SynthesioRank you can identify top influencers and generate targeted awareness around your brand. Get involved in community conversations, connect with your employees and your customers, and build a platform to share thought leadership. Scale engagement across your teams and get the right information to the right people at the right time with workflow and automation.
  • 5. OUR PRODUCT RESPOND TO CUSTOMER NEEDS IN REAL TIME Provide first-class customer service, improve customer satisfaction, and engage directly with a social customer program. Streamline your efforts and organization, keep track of conversation history between your team and your customers, and automatically route content to the appropriate departments in your company. IDENTIFY AND NURTURE NEW SALES OPPORTUNITIES Drive revenue by seeking out new prospects for lead generation through social channels. Use social intelligence to understand consumers’ wants and needs to drive content, nurture leads and close sales. Listen at the point of need, follow and intercept competitor conversations, and discover opportunities to directly engage. RECRUIT NEW TALENT Find potential candidates and use social listening to optimize your social recruitment campaigns. Listen, monitor, and geotarget for relevant hashtags and keywords around your industry and positions to find qualified talent in specific locations.
  • 6. NOTES ! ?
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  • 8. ABOUT SYNTHESIO Synthesio is a global social media monitoring company helping brands and agencies listen to, understand and engage with consumers worldwide. Synthesio helps clients cut through the social noise, focus on the conversations that matter most to the business, track and measure online reputation, collaborate and engage in real-time, and manage consumer relationships in one single, easy-to-use platform. By delivering social media data of the highest quality within 190+ countries & 50 languages, clients receive crucial insights into their market’s opinions, wants and needs, to drive real business value. DRIVING POSITIVE BUSINESS CHANGE, AND BUILDING STRONGER RELATIONSHIPS WITH CONSUMERS SINCE 2006.