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Telecom: Resolving order deadlock for Metasolv

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Order dead lock is one of the most commonly occurring issues for MetaSolv business users while grooming the facilities. The goal of this presentation is to outline the most optimum process to avoid ...

Order dead lock is one of the most commonly occurring issues for MetaSolv business users while grooming the facilities. The goal of this presentation is to outline the most optimum process to avoid order dead lock, share steps to resolve an order deadlock, and explain the correct process to swap the circuits between the two port-addresses /equipments.

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    Telecom: Resolving order deadlock for Metasolv Telecom: Resolving order deadlock for Metasolv Presentation Transcript

    • Order Dead Lockin Facility Groomingusing Oracle MetaSolvSolution
    • Agenda Introductions Synopsis: Order Deadlock in Facility Grooming Order Deadlock Situation: How does it occur? Order Deadlock Situation: How to prevent it? How to resolve it? Benefits of Syntel Solution Question and Answer Session About Syntel 2Confidential ©2011 Syntel, Inc.
    • Presentation Synopsis The scope of this presentation includes:  Outline the most optimum process to avoid order dead lock  Share resolution steps in case order deadlock occurs  Explain the correct process to swap the circuits between the two port- addresses /equipments Our goal is to help MetaSolv business users to reduce the order completion time during order dead lock issue without software fix and resolve the issue. Order dead lock is one of the most commonly occurring issues for MetaSolv business users while grooming the facilities. This issue appears on all MetaSolv order types. 3Confidential ©2011 Syntel, Inc.
    • Impacted MetaSolv Users MetaSolv users dealing with orders during end-to-end service activation for customers:  Provisioning personnel  Circuit designers  Engineers Personnel involved in Order Fulfillment process using MetaSolv 4Confidential ©2011 Syntel, Inc.
    • What is an Order Dead Lock? A situation in MetaSolv where two orders and two circuits sharing the same equipment/circuit properties prevent each order from completing Due Date task This issue generally happens while grooming circuits between the port addresses 5Confidential ©2011 Syntel, Inc.
    • Recreating an OrderDeadlock Scenario
    • Step 1 – Circuit Assignments on Ports Recreating an Order Deadlock Scenario Circuit 1 – 101/T1 assigned to JK 1 Circuit 2 – 102/T1 assigned to JK 4 Business requirement is to groom/swap the two circuits between the ports JK 1 and JK 4 7Confidential ©2011 Syntel, Inc.
    • Step 2 – Change Order #1 Recreating an Order Deadlock Scenario Due Date 10/7/2011 Change Order 1 – C629920 8Confidential ©2011 Syntel, Inc.
    • Step 3 – Circuit Associated on Order #1 Recreating an Order Deadlock Scenario 101/T1 in Change Order 1 9Confidential ©2011 Syntel, Inc.
    • Step 4 – Change Order #2 Recreating an Order Deadlock Scenario Due Date 10/7/2011 Change Order 2 – C629924 10Confidential ©2011 Syntel, Inc.
    • Step 5 – Circuit Associated on Order #2 Recreating an Order Deadlock Scenario 102/T1 in Change Order 2 11Confidential ©2011 Syntel, Inc.
    • Step 6– Disconnect Circuit on Port JK 1 Recreating an Order Deadlock Scenario In Change Order 1, un-assign 101/T1 from port JK 1 Observe the port address status. It turns to Pending Disconnect 12Confidential ©2011 Syntel, Inc.
    • Step 7– Disconnect Circuit on Port JK 4 Recreating an Order Deadlock Scenario In Change Order 2, un-assign 102/T1 from port JK 4 Observe the port address status. It turns to Pending Disconnect 13Confidential ©2011 Syntel, Inc.
    • Step 8 – Assign Circuit 2 on Port JK 1 Recreating an Order Deadlock Scenario Go to Change Order 2, and assign 102/T1 on JK 1 14Confidential ©2011 Syntel, Inc.
    • Step 9 – Circuit 2 Assigned on Port JK 1 Recreating an Order Deadlock Scenario 102/T1 circuit in pending queue 15Confidential ©2011 Syntel, Inc.
    • Step 10 – Assign Circuit 1 on JK 4 Recreating an Order Deadlock Scenario Similarly, go to Change Order 1, and assign 101/T1 on JK 4 16Confidential ©2011 Syntel, Inc.
    • Step 11 – Circuit 1 Assigned on Port JK 4 Recreating an Order Deadlock Scenario 101/T1 circuit in pending queue We have completed facility grooming / swapping, try to complete two change orders associated with these circuits 17Confidential ©2011 Syntel, Inc.
    • Step 12 – Complete Order #1 DD task Recreating an Order Deadlock Scenario 18Confidential ©2011 Syntel, Inc.
    • Step 13 – Order #1 DD in Error Recreating an Order Deadlock Scenario 19Confidential ©2011 Syntel, Inc.
    • Step 14 – Order #2 Blocks Order #1 DD Recreating an Order Deadlock Scenario Click “Yes” Order #2 blocks, while completing Order #1 20Confidential ©2011 Syntel, Inc.
    • Recreating Order Deadlock Scenario Step 15– Try completing Order #2 21Confidential ©2011 Syntel, Inc.
    • Recreating Order Deadlock Scenario Step 16– Order #1 blocks Order #2 DD Click “Yes” Order #1 blocks, while completing Order #2 22Confidential ©2011 Syntel, Inc.
    • Summary of circuit and port status To summarize we have the following situation Port JK 1 – (Pending Disconnect) 101/T1 (C1 Change Order) (Pending) 102/T1 (C2 Change Order) Port JK 4 – (Pending Disconnect) 102/T1 (C2 Change Order) (Pending) 101/T1 (C1 Change Order) Pending Disconnect Order needs to be finished before a Pending Order According to the Status of Port JK1, C1 needs to be completed before C2 According to the status of Port JK2, C2 needs to be completed before C1 This leads to a deadlock situation where none of the orders could be completed 23Confidential ©2011 Syntel, Inc.
    • Syntel’s Solution ToComplete Orders ThatHave Deadlock Problem
    • Dead Lock Order – Resolution Steps Open the Change Order C2 by double clicking the Design task in the Work Queue Manager. (If the Design task has already been completed you can reject the tasks off of the DD task until you reach the DLRD task.) 25Confidential ©2011 Syntel, Inc.
    • Dead Lock Order – Resolution Steps Remove the pending assignment – Go to Equipment and remove 102/T1 pending assignment from the (Port JK 1) that has 102/T1 Pending Disconnect on it. 26Confidential ©2011 Syntel, Inc.
    • Dead Lock Order – Resolution Steps Similarly, go to order #1 remove the pending assignment – Go to Equipment and remove the 101/T1 pending assignment from the (Port JK 4) that has 102/T1 Pending Disconnect on it. 27Confidential ©2011 Syntel, Inc.
    • Dead Lock Order – Resolution Steps Return to the Work Queue Manager window and complete all the tasks for Change Order #2 all the way through the DD task. 28Confidential ©2011 Syntel, Inc.
    • Dead Lock Order – Resolution Steps Here is the task completion window for change order #2 29Confidential ©2011 Syntel, Inc.
    • Dead Lock Order – Resolution Steps Complete any remaining tasks for Change Order #1 all the way through the DD task. 30Confidential ©2011 Syntel, Inc.
    • Dead Lock Order – Resolution Steps Here is the task completion window for change order #1 Enter a new Change Order C3 to assign 101/T1 to (Port JK 4) where 102/T1 was disconnected. Assign tasks, work the circuit, DLRD/RID Issue the circuit, and then complete the tasks to put 101/T1 in service. Similarly create another change order for 102/T1 and make it In-service. 31Confidential ©2011 Syntel, Inc.
    • Benefits of Syntel Solution Reduced maintenance cost for Service Request to process/complete order Due Date Eliminates need for a software fix that may impact other downstream scenarios Minimized order completion turn around time (in-service) On-time service to customers Avoid revenue loss resulting from delay in order completion 32Confidential ©2011 Syntel, Inc.
    • Q&A Session For more information, visit Syntel online at www.syntelinc.com To see this presentation online, visit www.slideshare.net/syntelinc Follow us on Twitter @Syntel
    • About Syntel
    • Who We Are Founded in 1980 – Headquartered in Troy, MI  Over 18,000 professionals worldwide  Global Coverage: 27 offices, 7 Offshore & 3 Nearshore Centers Strong Financials  2010 revenues of $532 million, strong balance sheet  NASDAQ: SYNT – $1.8+ billion market cap “Syntel has developed deep client partnerships that have led to strong deal retention and a basis for significant growth.” “Syntel is today a top alternative for companies seeking a more nimble but experienced offshore outsourcing firm...” IAOP Global NMSDC Certified Outsourcing 100 Minority Business 100 Best Small (2006-2011)Companies (#27, 2011) PMI Registered Education Provider 35Confidential ©2011 Syntel, Inc.
    • What We Do Globalization of Services  Integrated IT & KPO services Consulting  Services portfolio/range Vertical Alignment to Deliver Value  Banking/Financial Services Applications Outsourcing  Insurance  Healthcare Enterprise Applications  Retail  Manufacturing  Telecom Business Intelligence Key Differentiators  Proven track record of delivering sustained value for over 30 years Infrastructure Management  Quality credentials, process rigor & project management skills Testing  Solution accelerators & reusable components  Focused, industry-specific solutions KPO 36Confidential ©2011 Syntel, Inc.