Symphony Services Overview June 2009

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  • Nortel; Linux device drivers for their telecom switchCiena; writing chip drivers for their Ethernet metro switchBroadcom; test automation for their blue ray chip setsEllacoya; sustaining of their broadband routersMotorola; firmware development for their cable set top boxBrooks; built a simulator for their robotics systemFreescale; porting firmware to their wireless chipsetsAspect; building GUI’s for their brain monitoring systems
  • ‘outsourcing 1.0’ was based on bodies, skills, and rate card. Outsourcing 2.0 focuses on outcomes with predictability’ we have developed a repeatable framework to drive outcome certainty across all our clients. It is called Symphony’s i3 framework…..
  • Symphony Services Overview June 2009

    1. 1. Symphony Services<br />Engineering Outcome Certainty<br />June 2009<br />
    2. 2. Symphony Services Overview<br />2<br />Agenda<br />
    3. 3. Comprehensive Software Product Engineering Services<br />3<br />
    4. 4. Engineering Outcome Certainty<br />Symphony Brings Certainty to your Software Product Engineering Initiatives, Alignment with Business Goals<br />Faster Time to Market<br />Improved ROI from your R&D Investments<br />Higher Product Quality <br />Predictability of Schedule & Costs<br />More Innovation<br />4<br />Traditional outsourcing revolved around contracting for inputs (resources, rates), but were abstracted from results. Outcome certainty puts the focus back where it belongs – on getting the work done right and delivered on time.<br />
    5. 5. Leader in Software Product Engineering Industrialization<br />Singular focus on Software Product Engineering<br />Ranked #1 Offshore Product Development firm by Global Services/NeoIT<br />Named Top Offshore Product Engineering company and top 50 best managed services firm worldwide by the Black Book of Outsourcing<br />Leader in Software Product Engineering Innovation<br />33 patents filed<br />5000 innovation ideas generated, 2000 accepted by our clients<br />500 have been implemented<br />Tools and Technology to industrialize software product engineering, monitor and collaborate<br />iii<br />Leader in Software Product Engineering Intellect<br />More than 150 clients, 300 products under management<br />1,200+ on-time product releases delivered last year<br />1:1 Onshore/Offshore productivity or better<br />World class talent with over 3800 professionals<br />5<br />Leadership in Outcome Certainty: The 3 I’s<br />
    6. 6. Software Product Engineering Markets Served<br />6<br />Enterprise Software<br />Storage & Systems<br />E-Business<br />Telecom & Mobile<br />High Tech Mfg<br />Info Services<br />
    7. 7. Comprehensive Software Product Engineering<br />7<br />TEAM EXTENSION<br />Transformational Initiatives<br /><ul><li>Captive Revitalization
    8. 8. Product Line Management
    9. 9. Enterprise QA
    10. 10. Version 1.0 Product Design & Development </li></ul>Point Solutions<br /><ul><li>platform Modernization
    11. 11. Sustaining Engineering
    12. 12. User Interaction Design
    13. 13. PSRA Testing
    14. 14. Test Automation
    15. 15. Security & Vulnerability Testing
    16. 16. Platform Certification Testing
    17. 17. G11n, I18n, L10n
    18. 18. Connector Development</li></ul>OUTPUT-BASED<br />OUTCOME-BASED<br />Consulting<br /><ul><li>Global R&D Strategy
    19. 19. Architecture/SOA
    20. 20. SaaS & Cloud Enablement
    21. 21. Innovation Management</li></ul>Services<br /><ul><li>L1/L2/L3 Support
    22. 22. Infrastructure Management Services
    23. 23. Professional Services
    24. 24. Application Management Services
    25. 25. Upgrade Factory
    26. 26. Migration Factory</li></ul>SLA-DRIVEN<br />
    27. 27. 8<br />Symphony Competitive Advantage<br />Pure play products DNA and largest successful offshore product company<br />Best practices from working with 150 product companies<br />Leading product engineering teams and processes: Architecture design, UI, PSRA, QA and Operational Automation<br />IP Accelerators: Search, Mobility, Social Networking, WAM <br />Technology enablement: Modernization, Cloud Deployment, Analytics<br />Outcome guarantees with contractual commitment<br />Persistent teams with focus on Innovation<br />
    28. 28. Thank You for Your Time<br />9<br />Gordon Brooks<br />President and CEO<br />Symphony Services<br />Office: 781.547.3636<br />gbrooks@symphonysv.com <br />
    29. 29. Extended Presentation on 3 I’s<br />10<br />
    30. 30. Leadership in Outcome Certainty: The 3 I’s<br />The foundation on how we deliver outcome certainty to our clients<br />11<br />Industrialization: <br />Drivingrepeatability and productivity<br />Innovation: <br />Infused through every phase of the PDLC<br />Intellect: <br />Product engineering is all we do; it’s in our DNA<br />
    31. 31. Engineering Industrialization<br />12<br />Symphony is the leader in product engineering Industrialization.<br />The foundation of our ability to deliver output certainty for our clients is Industrial-strength engineering practices that drive<br />Repeatability<br />Productivity <br />Excellence in product engineering processes driven by our Service Lines, CoE’s and BU’s<br />The creation of Symphony IP in the form of tools, methodologies and frameworks<br />Consistent application of engineering practices across development centers in the U.S., India and China<br /><ul><li>1:1 productivity parity with customers’ R&D labs
    32. 32. 300 active products, and over 1,200 products released in 2009
    33. 33. Ranked #1 Offshore Product Development firm by Global Services
    34. 34. Domain Leadership:
    35. 35. Storage: ~20 current clients including 4 of the top 6 vendors
    36. 36. ERP: 3 of the top 5 vendors in the space as current clients </li></li></ul><li><ul><li>Innovation Results
    37. 37. 33 patents for clients in past 18 months
    38. 38. 5000 ideas generated, 2000 implemented
    39. 39. Development of Symphony IP/Solution Accelerators</li></ul>Engineering Innovation<br />13<br /><ul><li>Symphony is also a recognized leader in engineering Innovation.
    40. 40. Innovation doesn’t simply happen; it is a process that can and must be managed
    41. 41. Symphony’s 4-3-2 Innovation Methodology
    42. 42. Adoption of open innovation principles into all aspects of our global engineering activities resulting in new products and features which impact the top line for our clients</li></li></ul><li>Engineering Intellect<br />14<br />Our Intellect goes well beyond the traditional definition of the word<br />Our teams bring a blend of academic, experiential, managerial and cultural intellect <br />Product DNA<br />Deep domain expertise<br />Enables innovative, results-driven processes to solve client engineering challenges<br />Attract, Develop and Retain the Best and Brightest<br />Hire from Top 10% of Market (top schools, MNC’s)<br />Symphony University drives skill development<br />

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