Social media-for-business-advisors

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Social media-for-business-advisors

  1. 1. Social Media and the Business Adviser <br />10 Tips for independent advisers and business advisory firms on how they can use social media<br />www.symphony3.com/social-media<br />1<br />
  2. 2. Introduction<br />Fergal Coleman, 15 years experience in internet, IT industry<br />Master of Business and IT, Melbourne Uni<br />Mindshop Member for Four Years<br />Assisting organisations across a range of industries with social media, including manufacturing, professional services, distribution, local government<br />Developed a social media framework and methodology<br />
  3. 3. Social Media is a Change Initiative<br />Is social media for you? <br />Have you embraced Web 1.0?<br />Change is difficult – changing your own behaviours is often more difficult than changing clients’ behaviours<br />Are you prepared to change your ways of thinking? Are you prepared to lose control of your brand?<br />It’s about leadership, if you're not prepared to change why should your team?<br />
  4. 4. 1. Start using the tools internally<br />How can you communicate more effectively within your organisation?<br />On projects and client engagements?<br />How can you use to the tools to innovate and streamline processes and service delivery?<br />Sharing Ideas and communication with Yammer and Central desktop<br />4<br />
  5. 5. 2. Policy: What are the rules?<br />How are employees expected to behave in a social media context?<br />What are they allowed to reveal or not reveal?<br />How are they expected to respond in different situations? <br />Provide parameters not strict rules<br />
  6. 6. 3.Start Listening<br /><ul><li>What are people saying?
  7. 7. About you and your products?
  8. 8. About your customers?
  9. 9. About your competitors?
  10. 10. What information can give you an edge?
  11. 11. The 5 Forces and PEST tools can help</li></ul>How do customers think your product or services compares? <br />Monitor Competitors and Industry Leaders<br />Where is your name appearing?<br />6<br />
  12. 12. 4.Identify your target market?<br /><ul><li>Is there a market for your service?
  13. 13. Who are they?
  14. 14. How niche ?
  15. 15. Who would have thought there was a market for a bagpipe tuner? www.bagpipetuner.com
  16. 16. Remember the Long Tail
  17. 17. Can you deliver your service nationally or Globally? </li></li></ul><li>5. Start Responding<br />You know where people in your industry are.<br />Start responding in discussions<br />Start retweeting<br />Commenting on discussions<br />Retweets and mentions by you, and by others<br />
  18. 18. 6. Create Your Own Initiatives<br />Implement your own strategic initiatives.<br />Create valuable content for your clients in a social media environment<br />Invite them to contribute and comment<br />Listen to their concerns<br />Develop new content to deal with those concerns<br />Remember: It takes time and effort<br />
  19. 19. 7. Measure<br />Social Media is Measureable<br />Set clear KPIs<br />Relate them back to the business – leads, prospects sales<br />
  20. 20. 8. Fail Fast<br />Do your research and make sure you have an aim and a goal, but<br />Don’t procrastinate, create a prototype and test it out<br />The Tools are cheap<br />Use your metrics and if its not working move on<br />
  21. 21. 9. Syndicate<br />
  22. 22. 10. Train and Educate<br />Train your staff<br />Educate your customers<br />Raise Awareness<br />Remember the tools are easy changing behaviours is much more difficult<br />
  23. 23. Get Involved!<br />Change is happening very quickly<br />Get involved early<br />But think long term<br />Questions??<br />www.symphony3.com/social-media<br />

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