Social Media and Asset Management -

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Social Media and Asset Management -

  1. 1. ••••
  2. 2.
  3. 3. •••••••–––
  4. 4. www.ge.com
  5. 5. Listening SupportingTalking Collaborating
  6. 6. www.sproutsocial.com
  7. 7. Where?What?
  8. 8. ••••https://twitter.com/YarraCouncil/status/322221949596078080https://www.facebook.com/jenny.dowell.5https://twitter.com/traffman/status/316683206554423297https://www.facebook.com/CityOfKingston?sk=messages_inbox&action=read&tid=id.530506540321256
  9. 9. •••
  10. 10. www.uservoice.com
  11. 11. • Community Fully Engaged and Participating• Use any of tools to contact council and they expect service:• Facebook, Twitter, Mobile Apps (council specific apps, neatstreets,Snapsendsolve), email, sms etc• Is this the next generation of field capture software ??
  12. 12. http://www.symphony3.com/_blog/Online_Business_Strategy_And_Digital_Marketing/post/Leveraging_Social_Media_for_Live_Events/
  13. 13. •–––••1990 2010 20302000 2020
  14. 14. •••Something isnot workingWe fix it!Something isBrokenWe replace it!Something hasa valueThat’saccountantsbusiness!GIS?A set of plandraws and adrafting section
  15. 15. ••When will itfail?What will it costto replace?Lets not tell theaccountants!Will we havethe money toreplace it?What is it’scurrentcondition?When is theoptimum timeto replace it?What is it’s truecurrent value? Ability topredict cap exfor 25 years +The only systematicasset records wehave are our mapsIf we put them in aGIS we can captureand manage dataGIS allowed us tomanage currentcondition and value
  16. 16. •–•••••••
  17. 17. ––WorkRequestsCustomerRequestsTasks(Jobs)WORKREQUESTDATABASEJOBSDATABASECUSTOMERREQUESTDATABASEProactiveInspectionsINSPECTIONSDATABASECommunityConsultation Priority(Hierarchy)PlannedMaintenanceLifecyclePlanningRequestrefusalsHierarchybased
  18. 18. •––•––••WEB 2.0
  19. 19. •28LocalGovernmentThe Public.The privateSector.OtherGovernmentWe are now all wired togetherWEB 2.0
  20. 20. •29Yarra Valley Water The Public.The privateSector.Victoria StateGovernmentWhat does this mean in practiceWEB 2.0ADDRESSDATABASEASSETDATABASEPropertySearchCADASTRE
  21. 21. •••••30Local Government The PublicUtilityA Future Asset Example – Planned Road WorksWORKSDATABASEWORKSPLANNINGCADASTREWORKSDATABASEWORKSPLANNINGWEB 2.0SEE ROADCLOSURES
  22. 22. •–•••–••–
  23. 23. WorkRequestsCustomerRequestsTasks(Jobs)WORKREQUESTDATABASEJOBSDATABASECUSTOMERREQUESTDATABASEProactiveInspectionsINSPECTIONSDATABASEPlannedMaintenanceConditionAssessmentPhysicalFinancialsVALUATIONSDATABASEAssetDesignACADSPATIAL ??CapitalWorksWORKSMANAGEMENTPHYSICALASSETREGISTERGIS SystemDIGITAL MAP(GIS)CustomerRequestsCUSTOMERREQUESTDATABASEFinancialSystemFinancialAssetRegisterField Tabletsi.e. iPad(Live AssetmanagementFunctions)Phonei.e. iPhoneAndroid(Live Assetmanagement)TENDERWEB 2.0
  24. 24. •••34What does the Fifth generation look like ?Our organisation The Private Sector.The Public.Other Government/UtilitiesWEB 2.0 +DATABASECoreAssetFunctionsX,YGISAnalysis &WorkflowCoreAssetFunctionsDATABASEX,YDATABASEX,YDATABASEX,YGISAnalysis &WorkflowDATABASEX,YSOCIAL MEDIA
  25. 25. Work RequestsCustomerRequests Tasks (Jobs)WORK REQUESTDATABASE JOBS DATABASECUSTOMERREQUESTDATABASEProactiveInspectionsINSPECTIONSDATABASEPlannedMaintenanceAsset PlanningRequestrefusalsHierarchybasedListening SupportingTalking Collaborating/energisingWEB 2.0 +
  26. 26. 37Council The Public.Victoria StateGovernmentWhat does this mean in practiceWEB 2.0FACEBOOKDATABASELive 1 in 100 yearFlood EventPUBLIC WARNINGUSING FACEBOOK(DURING THE EVENTaccessible by phone)
  27. 27. •••• 38Our organisation The Private Sector.The Public.Other Government/UtilitiesHow will they tell us what to do?WEB 2.0 +DATABASECoreAssetFunctionsX,YGISAnalysis &WorkflowCoreAssetFunctionsDATABASEX,YDATABASEX,YDATABASEX,YGISAnalysis &WorkflowDATABASEX,YSOCIAL MEDIA
  28. 28. Brimbank 2011MatureAssetFunctionsASSETDATABASEX,YMatureCRMFunctionsCUSTOMERDATABASEMatureGISFunctionsGISDATABASEX,YOfficial Public WebsiteTwitterFacebookNeatStreetsSnapSendSolve???BlogsForums ???THE FOREIGN WORLD OF SOCIAL MEDIA••••••
  29. 29. MatureAssetFunctionsMatureGISFunctionsASSETDATABASEX,YMatureCRMFunctionsCUSTOMERDATABASEDATA STORESingle Source of TruthOne Data Entry PointAsset DataProperty DataGISDATABASEX,YOfficial Public WebsiteTwitterFacebookNeatStreetsSnapSendSolve???BlogsForums ???THE FOREIGN WORLD OF SOCIAL MEDIAOpen andAccessible SQLand SQL SpatialData EnvironmentOne source ofTruth – no dataentered twice.No User Impact
  30. 30. MatureAssetFunctionsMatureGISFunctionsASSETDATABASEX,YMatureCRMFunctionsCUSTOMERDATABASEDATA STORESingle Source of Truth - Open Data StandardsAsset DataSocial MediaInteractionsCustomer DataProperty DataGISDATABASEX,YWEB 2.0 +Official Public WebsiteOther Public& PrivatesectorincludingMappingAgenciesi.e.EMERGENCYSERVICESPublic & Private SectorInformation ServicesCan publish ourOGC compliantmaps (of faults)back to socialmedia devices
  31. 31. AGGREGATING SOCIALMEDIA FOR INCLUSION INTOCORPORATE SYSTEMSTwitterFacebookNeatStreetsSnap SendSolve???iPhoneAppForums ???Listen toandCatchthe Social MediaData– In the CloudUnderstand theissues capturingasset informationfrom the publicon an iPhone.•––•–•–––
  32. 32. WEB 2.0 +MatureAssetFunctionsMatureGISFunctionsASSETDATABASEX,YMatureCRMFunctionsCUSTOMERDATABASEDATA STORESingle Source of Truth - Open Data StandardsAsset DataSocial MediaInteractionsCustomer DataProperty DataGISDATABASEX,YOfficial Public WebsiteAGGREGATING SOCIALMEDIA FOR INCLUSIONINTO CORPORATESYSTEMSTwitterFacebookNeatStreetsSnap SendSolve???iPhoneAppForums ???Unstructured StructuredThe twodatabases aresynchronisedevery 30 seconds.Single IntegrationPoint
  33. 33. WEB 2.0 +MatureAssetFunctionsMatureGISFunctionsMatureCRMFunctionsDATA STOREOfficial Public WebsiteAGGREGATING SOCIALMEDIA FOR INCLUSIONINTO CORPORATESYSTEMSTwitterFacebookiPhoneAppThe data is in thebuilding within 30seconds.SOCIAL MEDIACapture• XY, Photo• Description• CRM fault category• Sender detailsFrom• iPhone App• Twitter• Facebook• Allow a manual check & approvalprocess• Use XY and the fault category topickup the Asset_ID.• Restructure to data to the requiredformat for the CRMThe asset has the faultdetails and photoattached in the CorporateSystems.The twitter message isprocessed as a normal job
  34. 34. •––••––•––•••
  35. 35. ––•••••••

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