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AGILE COMPANY:
POSSIBLE OR
NECESSARY?
SYLVAIN LOUBRADOU
BET@LEADERSHIP
1
THE WORLD IS
CHANGING
The purchasing experience is more valuable than the product
itself
Usage is substituting the property
Game rules change every day (Uber for the taxi drivers, Asos for
the fashion, King for video games...)
The customer has access to more information than the
employee
The technological complexity has been increasing exponentially
3D-Printing and open Hardware will disrupt in the production
markets (Makers, Hacklab, FabLab...)
More than half of the human digital information has been
produced during the last two years
2
3
4
CYNEFIN
POST-WAR
PERIOD
INDUSTRIAL
WORLD
TODAY
2000’S
TOMORROW
ORGANIZATIONS AND
COMPANIES SUFFER
A strategic plan lasts only 2 years in comparison to 5 in 2000
In France, 13% of employees estimate being engaged
In Spain, only 15% of leaders are considerated having a
positive impact
The 10 most searched jobs on LinkedIn didn’t exist 5 years
ago
Companies life expectancy has fallen from 50 to 15 years in
the last 2 decades
The mid-management can not face the double pressure
market-hierarchy any more and is getting tired and
disengaged
5
6
WHY?
7
MARKET AND
CUSTOMERS
ORGANIZATION
AND/OR
INTERNAL
CULTURE
?????
8
XXI CENTURY
CHALLENGES
Real time information fluidity
Pleasure and engagement at work
Continuous learning and maestry
Collective wisdom and continuous improvement
9
SOME COMPANIES SUCCEED
10
KOLDO SARATXAGA, ZOBRIST
HOW DO THEY MANAGE IT?
THEY MODIFY THEIR CULTURE
11
LEAN
MANAGEMENT
LEAN STARTUP
AGILE
METHODES
HOLACRACY
RADICAL
MANAGEMENT
HIERARQUICAL
SYSTEM
COMMAND-AND-
CONTROL
FROM THIS...
12
... TO THIS
13
14
INFORMAL
NETWORK
VALUE
CHAIN
HIERARCHY
SERVANT-LEADERSHIP
INFORMAL
NETWORK
VALUE
CHAIN
HIERARCHY
THEY REALLOCATE THE
WORKING TIME OF
THEIR TEAMS
WHY TALKING ABOUT THE
AGILE ORGANIZATION?
15
For the company
Improving turnover and benefits
Adaptability, better time-to-market
Innovation, durability
For the management
Pleasure while leading
teams
Retain talents
More team engagement
Less stress
Strategical point of view
For the teams
Pleasure
Mastery and personal
development
Proudness
Life Quality
Autonomy
For the customers
Better service, better products
More fidelity
METHODOLOGICAL
PRINCIPLES
Visual communication and radical
transparency
Less control and more measure
Creation of learning and continuous
improvement loops : Build-Measure-
Learn or PDCA (Plan-Do-Check-Act)
Autonomy or Team self-organization
with servant-leaders
Try and learn, right to fail
16
17
Leaders focus on WHY, the motivations and
respect of values
The teams focus on WHAT and HOW
SIMON SINEK - TED
LEADERS ASK
GOOD
QUESTIONS
AND ENSURE
THAT TEAMS
CAN RESPOND
18
Hierarchical
Management /
Command-and-
control
Agile or self-
organized
Management
TEAM
TEAM
MANAGER
PRESSURE
VALUE
VALUE
ALIGNMENT
AN AGILE
ORGANIZATION, IS IT
NECESSARY?
Information velocity and transparency ensure the
systems’ and organizations’ stability in complex
environments
The intrinsecal motivation of all women and men
relies on freedom and respect, personal development
and mastery, purpose
Engaged teams show a multiplicated capacity
towards efficiency and differentiation
Efficiency can not be individual any more, it is a
collective skill
19
HOW DOES IT WORK?
IT people (Hacker and Geek Culture), industries and
startups nave been developing pragmatic tools :
• Lean and Continuous Improvement => TOYOTA
• Agile Methods (scrum, kanban, retrospectives) =>
SPOTIFY
• Collaborative Serious Games => NETFLIX
• Lean Startup Tools (Business Canvas, Minimum
Viable Product) => DROPBOX
20
APPLIED
METHODOLOGY
ORGANIZATIONAL ACUPUNCTURE, or start small
without risk, with one success, and iterate rapidly to
the rest of the organization (up to the defined limits)
• use of previous tools
•  reinforce collaboration and transparency
• elaborate clear goals and territories with CxO and
HR
• create a common horizon
• start with one team of volunteers and/or on a field
with big needs of change
•  demonstrate a case of success
• show transparency on the process to explain the will
of extending the method
•  create new volunteers and reduce the change
resistance
21
STEPS
1. EXPLORATORY PHASE
1. Definition of goals
2. Looking for volunteers and teams
3. Analyse the value chain and non necessary tasks
2. ITERATIONS
1. Set up of boards and continuous improvement
tools
2. Training of volunteers upon the tools
3. Disponibility for new volunteer teams and
management
4. Active research of internal coaches
3. STABILIZATION
1. New iterations and training of coaches
2. Coaching of CxO and internal coaches
22
METHODOLOGICAL
COMPLEMENTS
1. Transversal and variable team evaluating the
project
2. Mensual Retrospective (continuous improvement
meeting)
3. KPIs
4. Transparent project board
5. During phases 1 and 2 physical presence in the
company required
23
BUSINESS
MANAGEMENT TEAM
CULTURE AND COACHING
OTHER SERVICES
• On-demand trainings on:
• collaborative culture
• agile or lean startup methods
• complexity or information theories
• Project or Team Kick-Off Workshops
• Collaborative Audits
• The consultant helps the team to realize the self-audit,
providing collaborative tools and animation
• The knowledge is kept and shared within the company
• KPIs and corrective actions are not forced but devided
collectively
• Transition Management (IT or Supply Chain teams,
projects)
24
IS IT POSSIBLE?
REFERENCES
• VENCA (400 people, 6 departments) 
transition to agile teams and
departments, from IT to the company
• MOVITEX (600 people, 6 departments) 
transition to agile and visual methods, from
Marketing to the company
• City Council of Vilanova i la Geltru (400
people, 1 team at this time)  transition to
agile methods
• NEAPOLIS (10 people, 1 team)  transition
to agile management
25
CASE VENCA – WHAT
DID WE MANAGE?
26
BUSINESS
New mobile web site in 4 months
First half year with increasing turnover since 2007
Export to 7 countries within 1 year
MANAGEMENT
New annual strategical
plan
Shorter Time-to-Market
Less burocracy
Less reorganization
Less social impacts
TEAM
Pleasure
Mastery in digital and web
skills
Innovations
Engagement
Proud
60% internal trainings
AGILE CULTURE
3 agile departments over 6
1 Lean department
WHERE ARE THEY?
27
IT
MARKETING
CUSTOMER SERVICE
LOGISTICS
PURCHASE
HR / FINANCE
AND THEN...
SUCCESS KEY FACTORS
it is a cultural change, not only a
methodological
We must share a dream
We practice radical transparency
Having fun in the change is essential
We must show discipline in trusting each
other and not personalize problems
First let’s build quick wins and bright spots
28
AND THEN...
ANY LIMITS?
29
City council
At home with
9 and 11 years
old children
YOU THINK BOTH? THEN CONTACT
ME:
Bet@leadership – Sylvain Loubradou
Email: sylvain@betaleadership.com
or sl.conseil@gmail.com
(Hangout, Drive)
Phone: (+34) 672 723 441
Skype: sylvloub
Twitter:@sylvainpam18 or
@betaleadership
www.about.me/sylvainloubradou
AGILE COMPANY, THEN...
NECESSARY OR POSSIBLE?
30
31
VISUAL WORKING BOARDS
EASY AND PRACTICAL
THIS IS A KANBAN = 4 COLUMNS
TO BE CONTINUED... EXAMPLES
32
DAILY ACTIVITY
AND WORKING
MEETING
TEAM
FUNCTIONAL
DESCRIPTIONS
ROI AND
RESSOURCES
ANALYSIS
33
KANBAN
OPERATIONS
TEAM
IT PROJECTS @
MARKETING
KANBAN
INTERNET +
INCIDENTS
34
SCRUM FOR
MOBILE WEB
PROJECT
PROJECT
BOARD
EN MODE
USER STORY
MAPPING
OPERATIONS
TEAM
SCRUM PROJECT
BOARD SOLD
OUT CAMPAIGNS
@ MARKETING
KAIZEN
PROJECT BOARD
@ PURCHASE
35
PROJECTS @
CxO BOARD
KANBAN
PRODUCTION
BOARD @
PRINTING
AUTO CONTROL
@ MAINTENANCE
TEAM
36
INCEPTION, CREATIVITY AND
ALIGNMENT WORKSHOP
RETROSPECTIVE,
CONTINUOUS
IMPROVEMENT
MEETING
COLLABORATIVE
PROCESS
DESCRIPTION
CRISIS MEETING
(POSTMORTEM)
37
TRAININGS
BOARD
OUTLOOK
CALENDER /
MEETING BOARD
OPEN SPACE /
CONTENTS
PAIR WORKING
38
LEGO SESSIONS
MEETING ROOM

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Betaleadership Helping Towards The Agile Organization

  • 2. THE WORLD IS CHANGING The purchasing experience is more valuable than the product itself Usage is substituting the property Game rules change every day (Uber for the taxi drivers, Asos for the fashion, King for video games...) The customer has access to more information than the employee The technological complexity has been increasing exponentially 3D-Printing and open Hardware will disrupt in the production markets (Makers, Hacklab, FabLab...) More than half of the human digital information has been produced during the last two years 2
  • 3. 3
  • 5. ORGANIZATIONS AND COMPANIES SUFFER A strategic plan lasts only 2 years in comparison to 5 in 2000 In France, 13% of employees estimate being engaged In Spain, only 15% of leaders are considerated having a positive impact The 10 most searched jobs on LinkedIn didn’t exist 5 years ago Companies life expectancy has fallen from 50 to 15 years in the last 2 decades The mid-management can not face the double pressure market-hierarchy any more and is getting tired and disengaged 5
  • 6. 6
  • 8. 8
  • 9. XXI CENTURY CHALLENGES Real time information fluidity Pleasure and engagement at work Continuous learning and maestry Collective wisdom and continuous improvement 9
  • 10. SOME COMPANIES SUCCEED 10 KOLDO SARATXAGA, ZOBRIST
  • 11. HOW DO THEY MANAGE IT? THEY MODIFY THEIR CULTURE 11 LEAN MANAGEMENT LEAN STARTUP AGILE METHODES HOLACRACY RADICAL MANAGEMENT HIERARQUICAL SYSTEM COMMAND-AND- CONTROL
  • 15. WHY TALKING ABOUT THE AGILE ORGANIZATION? 15 For the company Improving turnover and benefits Adaptability, better time-to-market Innovation, durability For the management Pleasure while leading teams Retain talents More team engagement Less stress Strategical point of view For the teams Pleasure Mastery and personal development Proudness Life Quality Autonomy For the customers Better service, better products More fidelity
  • 16. METHODOLOGICAL PRINCIPLES Visual communication and radical transparency Less control and more measure Creation of learning and continuous improvement loops : Build-Measure- Learn or PDCA (Plan-Do-Check-Act) Autonomy or Team self-organization with servant-leaders Try and learn, right to fail 16
  • 17. 17 Leaders focus on WHY, the motivations and respect of values The teams focus on WHAT and HOW SIMON SINEK - TED
  • 18. LEADERS ASK GOOD QUESTIONS AND ENSURE THAT TEAMS CAN RESPOND 18 Hierarchical Management / Command-and- control Agile or self- organized Management TEAM TEAM MANAGER PRESSURE VALUE VALUE ALIGNMENT
  • 19. AN AGILE ORGANIZATION, IS IT NECESSARY? Information velocity and transparency ensure the systems’ and organizations’ stability in complex environments The intrinsecal motivation of all women and men relies on freedom and respect, personal development and mastery, purpose Engaged teams show a multiplicated capacity towards efficiency and differentiation Efficiency can not be individual any more, it is a collective skill 19
  • 20. HOW DOES IT WORK? IT people (Hacker and Geek Culture), industries and startups nave been developing pragmatic tools : • Lean and Continuous Improvement => TOYOTA • Agile Methods (scrum, kanban, retrospectives) => SPOTIFY • Collaborative Serious Games => NETFLIX • Lean Startup Tools (Business Canvas, Minimum Viable Product) => DROPBOX 20
  • 21. APPLIED METHODOLOGY ORGANIZATIONAL ACUPUNCTURE, or start small without risk, with one success, and iterate rapidly to the rest of the organization (up to the defined limits) • use of previous tools •  reinforce collaboration and transparency • elaborate clear goals and territories with CxO and HR • create a common horizon • start with one team of volunteers and/or on a field with big needs of change •  demonstrate a case of success • show transparency on the process to explain the will of extending the method •  create new volunteers and reduce the change resistance 21
  • 22. STEPS 1. EXPLORATORY PHASE 1. Definition of goals 2. Looking for volunteers and teams 3. Analyse the value chain and non necessary tasks 2. ITERATIONS 1. Set up of boards and continuous improvement tools 2. Training of volunteers upon the tools 3. Disponibility for new volunteer teams and management 4. Active research of internal coaches 3. STABILIZATION 1. New iterations and training of coaches 2. Coaching of CxO and internal coaches 22
  • 23. METHODOLOGICAL COMPLEMENTS 1. Transversal and variable team evaluating the project 2. Mensual Retrospective (continuous improvement meeting) 3. KPIs 4. Transparent project board 5. During phases 1 and 2 physical presence in the company required 23 BUSINESS MANAGEMENT TEAM CULTURE AND COACHING
  • 24. OTHER SERVICES • On-demand trainings on: • collaborative culture • agile or lean startup methods • complexity or information theories • Project or Team Kick-Off Workshops • Collaborative Audits • The consultant helps the team to realize the self-audit, providing collaborative tools and animation • The knowledge is kept and shared within the company • KPIs and corrective actions are not forced but devided collectively • Transition Management (IT or Supply Chain teams, projects) 24
  • 25. IS IT POSSIBLE? REFERENCES • VENCA (400 people, 6 departments)  transition to agile teams and departments, from IT to the company • MOVITEX (600 people, 6 departments)  transition to agile and visual methods, from Marketing to the company • City Council of Vilanova i la Geltru (400 people, 1 team at this time)  transition to agile methods • NEAPOLIS (10 people, 1 team)  transition to agile management 25
  • 26. CASE VENCA – WHAT DID WE MANAGE? 26 BUSINESS New mobile web site in 4 months First half year with increasing turnover since 2007 Export to 7 countries within 1 year MANAGEMENT New annual strategical plan Shorter Time-to-Market Less burocracy Less reorganization Less social impacts TEAM Pleasure Mastery in digital and web skills Innovations Engagement Proud 60% internal trainings AGILE CULTURE 3 agile departments over 6 1 Lean department
  • 27. WHERE ARE THEY? 27 IT MARKETING CUSTOMER SERVICE LOGISTICS PURCHASE HR / FINANCE
  • 28. AND THEN... SUCCESS KEY FACTORS it is a cultural change, not only a methodological We must share a dream We practice radical transparency Having fun in the change is essential We must show discipline in trusting each other and not personalize problems First let’s build quick wins and bright spots 28
  • 29. AND THEN... ANY LIMITS? 29 City council At home with 9 and 11 years old children
  • 30. YOU THINK BOTH? THEN CONTACT ME: Bet@leadership – Sylvain Loubradou Email: sylvain@betaleadership.com or sl.conseil@gmail.com (Hangout, Drive) Phone: (+34) 672 723 441 Skype: sylvloub Twitter:@sylvainpam18 or @betaleadership www.about.me/sylvainloubradou AGILE COMPANY, THEN... NECESSARY OR POSSIBLE? 30
  • 31. 31 VISUAL WORKING BOARDS EASY AND PRACTICAL THIS IS A KANBAN = 4 COLUMNS TO BE CONTINUED... EXAMPLES
  • 34. 34 SCRUM FOR MOBILE WEB PROJECT PROJECT BOARD EN MODE USER STORY MAPPING OPERATIONS TEAM SCRUM PROJECT BOARD SOLD OUT CAMPAIGNS @ MARKETING KAIZEN PROJECT BOARD @ PURCHASE
  • 35. 35 PROJECTS @ CxO BOARD KANBAN PRODUCTION BOARD @ PRINTING AUTO CONTROL @ MAINTENANCE TEAM
  • 36. 36 INCEPTION, CREATIVITY AND ALIGNMENT WORKSHOP RETROSPECTIVE, CONTINUOUS IMPROVEMENT MEETING COLLABORATIVE PROCESS DESCRIPTION CRISIS MEETING (POSTMORTEM)