2. Inside Sales
The Sales Institute of Ireland
Introduction
Some business to business sales models have
changed. More and more parts of the sales process are
now taking place remotely enabled by technology.
This course is designed for Sales Professionals who sell
medium value, complex products remotely. It provides
conceptual approaches to maximise your engagement
with your territory and your customer, It also provides
the sales behaviours to enable the Inside Sales
Professional to sell more.
Course Objectives
• Increase the number of real, qualified opportunities generated
• Get higher and wider within accounts and opportunities
• To help you present your product/service as an enabler to the customers business strategy
• To increase success with decision makers
Content
Understanding My Territory
– Identifying the right prospects
– Identifying your connection strategy
– Understanding your customer base
• Using LinkedIn for acquisition
• Target Strategy – How to connect with your prospect
• How to write emails to interested prospects so they will accept your call
• How to converse in an email conversation that gets the customer curious and thinking robustly about
your product
• How to converse in a Social Media that gets the customer curious and thinking robustly about your
product.
• How to create more commitment before you converse.
• How to make a phone call that will get an appointment
• Preparing for the remote meeting
• How to structure the remote meeting
• How to influence remotely
Duration: 2 days (non consecutive)
Dates: 23rd September, 7th October
Cost: €690 (members) €750 (non members)
3. Increasing Sales by Telephone
The Sales Institute of Ireland
Introduction
This course is aimed at sellers who use the telephone
to sell products and services directly to consumers.
Whether you sell on inbound or outbound calls, this
workshop help you develop the prospecting protocols
and influencing skills required to significantly increase
your sales success over the phone.
Course Objectives
• Evaluate your current telephone skills level
• Develop an appropriate telephone structure based on best practice
• Learn how influence works over the phone
• Increase your telephone sales results
Content
• Understand the way buyers think and buy
• WIIFM - ‘What’s in it for me’ – the only item on the customer’s mind
• Incremental steps – how customers make the decision to proceed with your offering
• How to structure the call for maxim commercial impact
• Developing results based call openings that gets the customer interested
• How to give the customer perceived control at all stages of the call
• Asking better questions to create better understanding and better sales opportunities
• Use of summary and conditioning questions to move the call forward
• How to present your offering based focusing on the customer’s priorities and motivations
• Asking for the business
• How to explore and overcome an objection
• Managing gatekeepers and voice mail
• Get an outcome for every call: How to bring every call to a conclusion
• Managing the follow up call - How to get commitment in advance.
• Best practice telephone sales metrics
Duration: 1 day
Date: 11th November
Cost: €345 (members) €395 (non members)
4. Business to Business Selling
The Sales Institute of Ireland
Introduction
Identifying new customers, driving demand, and
building a solid sales pipeline is at the core of
successful sales prospecting for anybody who sells
business to business. The marketplace is growing
more competitive by the day which means that the
business customer has more choice than ever before.
Sellers now have to work as hard for repeat purchases
as they do for new business. This business to
business sales course will teach you the necessary
consultative selling skills required to exceed your sales
target this year and beyond.
Course Objectives
After attending this course participants will have the ability to:
• Make appointments by phone, email, and 'LinkedIn'
• Structure a prospecting meeting for maximum effect
• Better understand and profile their sales prospects
• Structure the sales process for maximum revenue and shortest lead time
• Ask the best sales questions to qualify and position your solution
• Ask for a commitment smoothly and effectively
• Sell more profitably and efficiently
Content
• Techniques to target better prospects.
• Understanding your metrics
• How to write a compelling email
• How to connect with prospects using LinkedIn
• Where and how to network successfully
• How to get appointments by phone
• Preparing for the initial sales meeting
• How to structure a sales meeting
• Conditioning: Using the techniques of influence to increase conversion of sales.
• Handling objections: using forward planning to handle objections seamlessly.
• Closing: Gaining commitment or movement to the next stage
• Adapting your approach for different types of opportunities
• Developing a personal action
Duration: 2 days (non consecutive)
Dates: 8th October, 22nd October
Cost: €690 (members) €750 (non members)
5. Managing Major Accounts
The Sales Institute of Ireland
Introduction
Many markets are flat currently, as a result more organisatiions are
chasing the same revenue. Retention is one of the biggest issue in
sales currently. Customers have also changed. Their business
priorities, budgets, authority and influences may be different from
the last time they bought from you. When power shifts -
requirements can get redefined. It is vital that sales organisations
are engaged strategically and positioned correctly to retain and
grow major accounts.
Course Objectives
• To help organisations engage their accounts at a more strategic level.
• To position your product/service in a more differentiated fashion and shift the focus from services and
prices to strategic value and relationships.
• To help you identify the relevant stakeholders and develop the right relationships, which help shift the
perception from supplier to Strategic Partner.
• To retain and grow more business
• To help you write strategically robust Account Plans
Content
The Role of the Account Manager – How to see your role.
The Business Context of Account Management - How to understand your client’s environment.
Account profiling – The Key Account Management Wheel, an effective diagnostic to tell you how you are
positioned within an account.
Relationships in Accounts – We will help you maximise the value of your relationships within your
accounts through :
• Identifying Purchasing Roles
• Discovering Individual and Business Agendas
• Identifying Personal Wins and Personal Losses
• Identifying Influence
Account Planning - How to write an Account Plan that will engage all of your organisation in retaining and
growing the Account.
• Identify the Key Players, their roles, their agendas and your strategy
• Understand the business challenges of the customer
• Identify your objectives
• Identify your unique business value proposition
• Create and execute on an action plan
Duration: 1 day
Date: 21st October
Cost: €390 (members) €450 (non members)
6. Microsoft Office
For Sales Professionals
The Sales Institute of Ireland
Introduction
Most of us use Office routinely every day, this course
is designed purely for the busy sales professional, its
focus is to create much higher levels of efficiency and
impact.
Content
Prospecting
• How to create mail merge documents to
communicate with multiple prospects
• How to create email merge documents to communicate with multiple prospects
• How to manage all your sales prospects information including LinkedIn and facebook
• Learn how to track all your activities with a prospect and customer using Outlook
• How to manage all activities for your sales prospects including email, appointments and tasks
• How to set up distribution lists so you can stay in touch easily and maintain your thought leadership
Personal Organisation
• How to sync outlook with other devices
• How to Integrate your sales calendar into outlook
Proposals
• How to use templates to write customised attractive proposals in a fraction of the time.
• How to use advanced formatting functions to create professional tenders and proposals
• How to easily integrate sales data from Microsoft Excel into your proposals and reports
• How to easily integrate charts from Microsoft Excel into your proposals and sales reports
Sales Reporting and Insight
• How to create professional formatted sales forecasts
• How to easily create charts to analyse sales information
• How to conditional functions to automatically highlight important sales insight
Preparing Presentations
• How to customise presentations to include customer images, logos, videos and audio
• How to use templates to create customised attractive slide decks in a fraction of the time
• How to easily integrate sales data and charts from Excel into your sales presentations
Security
• How to password protect important customer data
• How to encrypt important customer data
Duration: 1 day
Date: 20th September
Cost: €350 (members) €395 (non members)
7. Negotiating for
Higher Profitability
The Sales Institute of Ireland
Introduction
Customers often buy in two stages, the first stage is
that they decide that your product is suitable and
beneficial. The second stage is they negotiate the very
best deal they can.
Negotiation is a very different dynamic to sales and as
a result requires a very different set of behaviors. If
your staff both sell and negotiate, this programme will
ensure they negotiate more profitable deals
Approach
This is an extremely practical and interactive course. Case studies are used for preparation and
negotiation. Real issues are surfaced and techniques are learnt that will enable much better negotiation in
the field. There will be at least three fully recorded role plays with detailed feedback that provide a superb
vehicle for the learning
Content
Principals of Negotiation
• The six key principals of excellent negotiation
How to Prepare for a Negotiation
• Understanding your position and objectives
• Assessing their objectives
• Identifying your opening position
• Identifying your bottom line
• Ascertaining the value of the other parties concessions
• Preparing for "what if's "
How to Structure a Negotiation
We will explore the six phases of negotiation and the most appropriate behaviours in each phase.
The Behaviors to Use in a Negotiation
20 key negotiation behaviors to improve profitability and execution
Duration: 2 days
Dates: 18th November, 19th November
Cost: €795 (members) €895 (non members)
8. LinkedIn for Acquisition
and Retention
The Sales Institute of Ireland
Introduction
LinkedIn is now the pre-eminent business networking
platform for B2B sales professionals. Many sellers use
LinkedIn merely as a research tool, and then assume if
they build a profile .... then the sales enquiries should
come. But they don't!
LinkedIn, if fully integrated into your sales prospecting
activities, will create better online networking
opportunities that will help shorten your sales cycle
and win more business.
Course Objectives
This workshop will help clarify your LinkedIn sales strategy and also teach you a series of practical and
ethical sales tactics that will help move you closer to having conversations about potential business
opportunities with your LinkedIn network.
Workshop will include;
Content
• What is your current LinkedIn sales strategy - and is it sustainable?
• How to build a LinkedIn profile that will get noticed and sell your expertise
• Networking principles and applying them to LinkedIn
• How to best reach out and connect with targets and prospects (and how not to)
• Targeting prospects using the Advanced Search and other tools
• Groups and how to engage with them and be seen as an expert within them
• Thought leadership as a business development tool
• How to write a compelling Blog and utilising LinkedIn to publicise it Best practice and a recommended
weekly LinkedIn regime
To get the maximum for this workshop, we recommend;
You have an existing LinkedIn account, you are a LinkedIn user and understand the basic functionality,
and you bring your laptop with you.
Duration: Half day
Date: 27th September
Cost: €195 (members) €265 (non members)
9. www.salesinstitute.ie
The Sales Institute of Ireland, 68 Merrion Square, Dublin 2, Ireland
T: + 353 1 662 6904 E: info@salesinstitute.ie
Knowledge Networking Performance
The Sales Institute of Ireland
