SHAHEEN AIRPORT SERVICES
(A Ground Handling Agency)

INTRODUCTION
Shaheen Airport Services (SAPS) is a project of Shaheen ...
VISION
SAPS to remain preferred Ground Handling Agent in Pakistan.

ETHICS AND INDEPENDENCE
Our ethic is founded in the in...
SAPS MEMBER OF IATA GROUND HANDLING COUNCIL (IGHC)
Shaheen Airport Services (SAPS) is a member of IATA Ground Handling Cou...
AVIATION SUPPORT SERVICES
AIRCRAFT HANDLING
SAPS is well equipped to handle all types of narrow and wide bodied passenger ...
body freighter or passenger aircraft as well as VIP / VVIP and Executive Jet Aircraft.
SAPS places high importance to the ...
remains at the baggage segregation area, while transporting the baggage / cargo and on
loading / off loading onto aircraft...
SAPS CARGO COMPLEXES
In the line with the national objective to increase export, SAPS has developed most
modern cargo term...
CCTV, Strong Rooms and Cold Room which are all provided with latest Fire Fighting
facilities. A separate place has been bu...
SAPS conducts all its training at the Aviation College at Karachi and Satellite Training
Facilities available at Lahore, I...
SAFETY
To ensure our services are delivered to the highest standard, SAPS places great
emphasis on its GHE (Ground Handlin...
OUR VALUABLE CLIENTS

Page 11 of 13
CONTACT US
HEAD OFFICE
Shaheen Airport Services
SAPS Complex
Malir Avenue. Jinnah International Airport
Karachi, Pakistan ...
SAPS Peshawar
Bach Khan International Airport
Tel: +92-91-5253515-6
Fax: +92-91-5253518
SITA: PEWSAXH
E-mail: gmpew@saps.c...
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Shaheen Airport Services (SAPS)

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A Ground Handling Handling Company in Pakistan

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Shaheen Airport Services (SAPS)

  1. 1. SHAHEEN AIRPORT SERVICES (A Ground Handling Agency) INTRODUCTION Shaheen Airport Services (SAPS) is a project of Shaheen Foundation, a welfare organization of Pakistan Air Force and has the largest set up of providing complete ground handling services at six major airports in Pakistan. Its success story goes way back to 1982 when it was established with the sole aim of providing safe, cost effective and quality services to airlines operating in Pakistan. Since then SAPS has continually improved its services to meet the needs of its customers. SAPS adaptability and customer care are pivotal to the portfolio of Ground Handling Services we offer. Whether partial or complete, SAPS has the ability to tailor a program to meet distinctive needs of airlines and private competitors. Besides, over-flight and landing clearances, SAPS provides ground handling services as per IATA airport handling standards and with full security measures. The aircraft handling includes passenger & baggage services, flight operations & dispatch, load & ULD control, ramp & cleaning services, cargo & mail handling / scanning services. SAPS, also makes arrangement for refueling, catering and aircraft maintenance. Today, with a significant major market share and with over 11,000 flights annually, SAPS handles more than 10 scheduled airlines, in addition to charter and Non-Schedule carriers operating both freighters and passenger aircrafts at Karachi, Lahore, Islamabad, Peshawar, Quetta, Multan and at remote airfields on need basis. SAPS is a member of IATA’s Ground Handling Council and thus continually attuned to new developments in the world aircraft handling industry. Our vast experience in serving the world’s most reputable airlines has equipped us well as with excellent operational expertise required to face current and future challenges which distinguish us from other in terms of safety, quality and reliability. SAPS is an ISO 90012008 certified company. In a continual effort for improvements, SAPS is undergoing IATA Safety Audit for Ground Operation (ISAGO), as well. SAPS Aviation College is IATA accredited for DGR training and conducts a host of courses all year round for both, the SAPS staff and others from the airlines, Government, semi-Government and private aviation organizations. SAPS is proud to place on record an above 96% on time performance. Page 1 of 13
  2. 2. VISION SAPS to remain preferred Ground Handling Agent in Pakistan. ETHICS AND INDEPENDENCE Our ethic is founded in the integrity of our company and those who work in it. Our independence is the guarantee of our legitimacy. TRANSPARENCY AND CUSTOMER LOYALTY Transparency is an essential condition for building and preserving customer loyalty, and we value it completely. CORPORATE SPIRIT & ORGANIZATION Our corporate spirit is rooted in knowledge, firmness, and a sense of commitment. We learn from every situation and we share this knowledge, in order to enhance our individual and collective experience to improve our capabilities. SERVICES We strive to improve what we offer, for the greater good of business and people. Technical and technological advances help us achieve progress in our knowledge and innovation, in order to build services and serve our customers better. RESPECT Across the world, our relations are based on respect for people, their talents and lasting contribution, without the discrimination of race, breed, or region. OUR MISSION To provide efficient, competitive and quality ground handling services to our valued clients at all international Airports of Pakistan. Page 2 of 13
  3. 3. SAPS MEMBER OF IATA GROUND HANDLING COUNCIL (IGHC) Shaheen Airport Services (SAPS) is a member of IATA Ground Handling Council (IGHC) and regularly participates in the annual meeting of IGHC. SAPS handles over 11,000 of Scheduled / Non-scheduled Flights, close to a million Passengers and over 60 thousand tons of Cargo on annual basis. Presently, SAPS has over 2100 employees performing Traffic, Ramp Handling, Cargo and Flight Operations functions. CERTIFIED BY ISO 9001:2008 SAPS Karachi was first certified by ISO 9001:2008 in September, 2005 and in continuation first periodic audit was completed successfully in June, 2006. Task for ISO certification of remaining stations were completed in 2008. In 2012, Head Office, SAPS Aviation College and all stations (Karachi, Lahore, Islamabad and Peshawar) are now certified for ISO 9001:2008. SAPS SERVICES SAPS provides the services under the guidelines given in the Airport Handling Manual which is issued annually by IATA to all members of IGHC and follows the procedures given in the carrier’s Ground Operations Manual. The services offered are:              Airline Representation, Supervision & Administration Passengers & Baggages Handling Special Handling to VIPs and Old Aged Passengers SITA Airport Connect Open (CUTE) System Ramp Handling Load control and ULD Control Flight Operation & Crew Administration Landing & Over-Flying Permission through Civil Aviation Cabin Cleaning Line Maintenance Assistance Cargo & Mail Handling with 100% Scanning Cargo Ware-Housing and Storage Facility including Chiller convenience Security Services Page 3 of 13
  4. 4. AVIATION SUPPORT SERVICES AIRCRAFT HANDLING SAPS is well equipped to handle all types of narrow and wide bodied passenger aircraft or cargo freighter as well as corporate jets. From aircraft parking to servicing and pushback, we provide all types of services to handle an aircraft once it is on the ground. Our aircraft handlers are highly qualified and go through regular refresher courses at the Aviation College. SAPS has effective control over staff performance, who are guided and supervised to give and maintain service quality. MAINTENANCE ASSISTANCE Workshop maintenance facilities are available round the clock to assist airlines flight operations. PASSENGERS & BAGGAGE HANDLING SAPS has a team of experienced and dedicated staff for passengers handling. Personalized interaction with passengers ensures the confidence in the airline and also in SAPS. For departing passengers from check-in to boarding and arriving passengers upto delivery of baggage, our dedicated and committed staff is always present to assist the passengers to make their travel comfortable and memorable one. Automated check-in is performed through SITA CUTE which ensures less waiting time at check-in-counter and boarding gate. Lost & found baggage is handled through most modern World Tracer System and the Passengers are kept informed of the status. CABIN SERVICES SAPS do understand that proper appearance of aircraft and comfort for flight passengers lead to play an important role in upgrading an airline image. SAPS cabin cleaning staff, therefore, with effective supervision always make sure that cleanliness and tidiness must be maintained at all times by fulfilling the contractual obligations. SAPS also places special emphasis on hygienic conditions and, therefore, deploy dedicated staff to clean toilets and galleys. RAMP HANDLING SAPS is fully equipped to handle any number and type of either narrow body and wide Page 4 of 13
  5. 5. body freighter or passenger aircraft as well as VIP / VVIP and Executive Jet Aircraft. SAPS places high importance to the smooth handling and on time departure of any flight by deploying adequate Ground Support Equipment and sufficient trained manpower. We may add that SAPS staff is effectively supervised and are trained to work with determination, considering ground time their rivals and thus they often succeed in reducing ground time due to delayed arrival of aircraft. FLIGHT SERVICES SAPS Flight Dispatch Offices are operational 24 hours manned by qualified and experienced staff who are fully capable to provide crew briefing, flight documentation, ATS flight plan filing, NOTAM, including in-flight assistance. SAPS offers complete range of flight operation services including:  Over flying / landing permission through CAA.  Metrological information.  ATC Flight Plan.  Crew Administration, and Arrangements for hotel accommodation, as well as surface transport. In addition to above SAPS may coordinate with your fueling Agent and Caterer, if required. CARGO & MAIL HANDLING SAPS takes pride in declaring that it has the most modern Cargo Terminals in Pakistan covering all the necessary facilities both for Import and Export Cargo and the WareHousing storage space facility pertaining to the handling of perishable items, dangerous goods, valuables goods, special shipments and un-accompanied baggage. SAPS staff always strive hard to come upto the expectations of airlines, consignees and shippers by using most modern computerized system of cargo management. The sophisticated cargo screening facility coupled with the latest CCTV cameras and sufficient number of security guards on duty 24 hours ensures maximum security for our cargo operations. SECURITY SERVICES SAPS is able to employ Ex-Armed Forces fully trained and committed staff who works according to the individual requirements of the airlines. The presence of SAPS security Page 5 of 13
  6. 6. remains at the baggage segregation area, while transporting the baggage / cargo and on loading / off loading onto aircraft / terminal areas. CUTE (COMMON USER TERMINAL EQUIPMENT) CUTE is the industry’s preferred choice worldwide for automated check-in which gives multifarious benefits to the airlines and thus being extensively used by major Airlines or the Ground Handlers. In Pakistan, this service is utilized by carrier for over 2 million passengers which are being checked-in annually. SAPS takes great pride to mention that we are the sole Ground Handler in Pakistan having installed Airport Connect Open (CUTE) System at Karachi, Lahore, Islamabad and Peshawar International Airports. CUTE offers the latest IT Solutions for quick check-in and boarding. It provides a common platform with functionality to handle multiple destinations simultaneously from a single check-in position thereby reducing passenger waiting time. CATERING SERVICES SAPS arranges - on request, a wide variety of meals catering from First Class dishes to Economy meals and snacks, which are prepared to exact specifications by reputed airline Caterers. SAPS also plans to extend the International standard of Catering services in near future. GROUND SUPPORT EQUIPMENT Constant endeavors are being made from time to time to replace the outdated and to upgrade the GSE on regular basis to suit the working environment of 06 airports in Pakistan. SAPS has the ability to deploy on 36hrs notice to remote airfields of Pakistan to handle VVIP executive jets to B747 aircraft. On the other hand full range of adequate motorized and non-motorized G.S.E. enables SAPS to handle any number and aircraft type. To ensure smooth & safe operation, the maintenance staff performs daily inspection of equipment to enhance its efficiency and reliability. We have an ongoing equipment replacement plan as well as provision for the purchase of new GSE for anticipated volume growth. We are investing more in our equipment renewal program than any other operator in Pakistan so that we can maintain our edge in handling. Page 6 of 13
  7. 7. SAPS CARGO COMPLEXES In the line with the national objective to increase export, SAPS has developed most modern cargo terminals and the best air freight units in Pakistan. Except Quetta, these Cargo Complexes are provided with Import AFU, Export and unaccompanied baggage section. These Cargo Complexes provide the services of Import, Export, UAB handling, Immediate Clearance group and Clearing / Forwarding. SAPS KARACHI Cargo Complex at Karachi is manned by professionally trained manpower which is regularly trained on latest techniques. SAPS Karachi has been ISO 9001-2008 certified by internationally reputed SGS Company. The complex comprises of Import, AFU, ICG and Export Terminals. It also has a chiller facility to meet the clients demands of maintaining a temperature from +2ºC to 8ºC round the clock. A Dangerous Goods storage has been built to the spacious standards of CAA Pakistan. Provided with 03 latest technology (TSA approved) Cargo Scanning machines, SAPS Cargo Karachi is maintaining the international security standard. The Complex is spread over a vast area with specious cargo warehouse, where all transactions are fully automated. Round the clock physical security as well as CCTV monitoring adds to its performance. SAPS ISLAMABAD Shaheen Cargo Terminal is one of the main gateways for Export and Import of Cargo Transaction carried out at Islamabad Airport. It provides best cargo handling facilities to British, Saudi Arabia, Kuwait, Thai, Shaheen Air and Bhoja Air under the supervision of well qualified personnel. It is equipped with latest scanning machine, CCTV, Cool Room, Dangerous Storage Area, large space to house the cargo in well built import / export sheds and vast open space to park the incoming and outgoing goods transport trucks. The cargo manpower is fully trained in ULD build up, handling of dangerous goods, Fire Fighters equipped with latest Fire Fighting Appliances and Security Guards to give security cover round the clock. The Terminal is capable to handle 10 to 15 thousand tons cargo yearly. The area is spread over 80 thousand sq ft and is located near PIA Cargo Terminal on main Airport Road. SAPS LAHORE SAPS Cargo Complex Lahore is Pakistan’s first ever purpose built Air Cargo Complex which is capable to handle about 200,000 lac tons cargo every year. Spread over 1.800 million sq ft with over 16,000 sq ft of office space for airlines, custom etc., It has been designed for a safe and sound cargo handling with latest cargo scanner(TSA approved), Page 7 of 13
  8. 8. CCTV, Strong Rooms and Cold Room which are all provided with latest Fire Fighting facilities. A separate place has been built for perishables, explosives and other dangerous goods. The Complex is catered to provide a large number of docks for trucks / transporter with wide open parking area. SAPS Cargo Complex is located in the close proximity of Allama Iqbal International Airport and is fully automated to help clients in speedy clearance of cargo. SAPS PESHAWAR SAPS Cargo Terminal Complex Peshawar has been built on 30,000 sq ft covered and 50,000 sq ft open area adjacent to the Air field hardly 500 meters away from Apron. Cargo Complex is capable of handling about 50,000 tons of cargo every year. It has been provided with the modern Air Cargo facilities like Rapiscan 532H Cargo Scanner(TSA approved), CCTV, Strong Room and Cold Room equipped with latest fire appliances. Separate place has been provided for Perishable, Explosive and Dangerous goods. For expeditious cargo processing, 40 feet long cargo trailer can be parked right in front of scanning room. An independent office block named Aviation Building comprising of 24 offices is built on an area of 32, 896 sq ft as a joint venture with CAA Peshawar to accommodate airlines & cargo agencies offices and is located adjacent to SAPS Cargo Terminal Complex Peshawar. Parking area in front of Aviation Building is constructed on an area of 11,750 sq ft, specifically to accommodate heavy cargo vehicles. SAPS AVIATION COLLEGE We conduct regular training programmes for our employees to improve and maintain their capabilities in time with airline requirements as well as to meet the regulatory authority’s requirements. Recruiting has generally not been a problem for us as we are considered the market leader for providing ground handling services to international carriers operating to Pakistan. SAPS training facilities have been upgraded to an Aviation College to meet the growing demand of highly skilled manpower in the region. SAPS operates an Aviation College at Karachi to provide training in various aspects of Ground Handling. The courses at SAPS Aviation College prepare the personnel for Passengers Services, Cargo Services and Ramp Operations. These courses include Passengers, Cargo Handling, Dangerous Goods Handling, Weight & Balance and Loading / Off-Loading. In additional to these additional training is arranged for Grooming of Traffic Assistants, Loaders Basic Training, Flight Operations Officer (FOO) Refresher courses and Computer Familiarization courses. Civil Aviation Authority (CAA) has accorded approval to the SAPS Aviation College as an Authorized Aviation College for Dangerous Goods Regulations (DGR) Training. CAA has also accorded approval to some of our Instructors to conduct DGR training and FOO refresher training. Page 8 of 13
  9. 9. SAPS conducts all its training at the Aviation College at Karachi and Satellite Training Facilities available at Lahore, Islamabad and Peshawar. All the classrooms, throughout SAPS have a capacity to handle 20-25 trainees, and are fully equipped with Multi-media, Overhead Projector, White Boards, Flip Charts, VCR and TV. GOALS & OBJECTIVE  To create an atmosphere of learning at all levels.  To establish training programmes for each job category that ensures progressive learning of each employee.  To provide high quality training that prepares employees to deliver the levels of excellence required for professional competence, internal and external customer service and to promote customer loyalty.  To optimize through the use of internal and external resources.  To assure training effectiveness through interaction with customers. QUALITY POLICY The cornerstone for customer satisfaction and the key to our continued business success is the quality of services we provide at International Airports of Pakistan. Accordingly, it is the policy of Shaheen Airport Services:    To carry out all service functions in accordance with our established quality management system, To deliver high quality, reliable, safe and integrated services that meet or exceed the expectations of our customers, and To seek continuous improvement in the quality of the services we provide. QUALITY ASSURANCE Our success is attributable to our hands-on management style and the dedication and hard work of our highly skilled and experienced staff. All members of staff have to understand and be fully committed to implement this policy, and work together as a team dedicated to mutual support and achievement of our quality objectives. Page 9 of 13
  10. 10. SAFETY To ensure our services are delivered to the highest standard, SAPS places great emphasis on its GHE (Ground Handling Equipment) Maintenance Program. CELEBRATING 30TH YEARS OF HANDLING EXPERIENCE OF GROUND SERVICES IN 2012 SAPS provides its valued clients with its “Key Performance Indicators” such as on time departures and related reliability statistics so that they know we deliver what we promise. For 30 years we have met the needs of our customers. Our goal is to constantly improve our standards and raise the bar on performance. EPILOGUE SAPS will never stop raising its standards. Our improvement is at the very heart of SAPS. First consideration. Second, we remain committed to value through responsive, efficient service, while team work. ongoing commitment to continuous and foremost, safety is our primary ensuring our valued clients receive at all times promoting and building By living upto these standards SAPS is proud to have established long term relationship with major carriers operating to Pakistan and has earned recognition as a leader in ground handling arena. The major challenges for SAPS in future remain the same of broadening our business and customer base, both locally and overseas; providing value added services to our customers and ensuring that we remain Nimble, Trim and Competitive at all times. MESSAGE SAPS to provide safe, consistent, top quality and cost effective ground handling services beyond our customers expectations. Page 10 of 13
  11. 11. OUR VALUABLE CLIENTS Page 11 of 13
  12. 12. CONTACT US HEAD OFFICE Shaheen Airport Services SAPS Complex Malir Avenue. Jinnah International Airport Karachi, Pakistan - 75200 Tel: +92-21-34680117-9 Fax: +92-21-34680115 E-mail: hosaps@saps.com.pk, ops@saps.com.pk STATIONS SAPS Karachi Terminal-II, Jinnah International Airport, Karachi, Pakistan. Tel: +92-21-34571252, 34571080, 34581200, 34576907 Fax: +92-21-34570678 SITA: KHISAXH E-mail: gmkhi@saps.com.pk, opskhi@saps.com.pk SAPS Lahore Allama Iqbal International Airport Lahore, Pakistan. Tel: +92-42-36628601-6 Fax: +92-42-36628600 SITA: LHESAXH E-mail: gmlhe@saps.com.pk, opslhe@saps.com.pk SAPS Islamabad Benazir Bhutto International Airport Islamabad, Pakistan. Tel: +92-51-5590562, 5591806, 5590380 Fax: +92-51-5592340 SITA: ISBSAXH E-mail: gmisb@saps.com.pk, opsisb@saps.com.pk Page 12 of 13
  13. 13. SAPS Peshawar Bach Khan International Airport Tel: +92-91-5253515-6 Fax: +92-91-5253518 SITA: PEWSAXH E-mail: gmpew@saps.com.pk, opspew@saps.com.pk SAPS Quetta Quetta International Airport Tel: +92-81-2881323 Fax: +92-81-2881323 E-mail: mgruet@saps.com.pk SAPS Multan Room No. 10th Multan International Airport Multan, Pakistan. Tel: +92-61-4585821 Fax: +92-61-4585822 E-mail: mgrmux@saps.com.pk, opsmux@saps.com.pk SAPS Aviation College Terminal-II, Jinnah International Airport, Karachi, Pakistan. Tel: +92-21-99248503, 34571080, 34571252 Fax: +92-21-34570583 E-mail: gmtrg@saps.com.pk, trg@saps.com.pk Page 13 of 13

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