Italya Posta Teskilatı Sybase Afaria Kullaniyot

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İtalyan posta teskilatı Sybase Afaria kullaniyor

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Italya Posta Teskilatı Sybase Afaria Kullaniyot

  1. 1. ©2012SAPAG.Allrightsreserved.SAP Business Transformation Study | Transportation and Logistics | Poste ItalianePoste Italiane: Supporting a Mobile PostOffice with SAP® Afaria®Italy’s Poste Italiane S.p.A. is putting mobile technology in the hands of 44,000 mailcarriers. As a result, it can deliver a new generation of services right to the customer’sdoorstep. Using the SAP® Afaria® mobile device management solution,“il postino”is maintaining its current network of 25,000 mobile devices with better than 99%availability.
  2. 2. 2 / 6 ©2012 SAP AG. All rights reserved.Top Benefits Achieved“Mobile technology and SAP Afaria are helping Poste Italiane bring newservices directly to the consumer while revolutionizing our operationsduring the ‘last mile’ of mail delivery.”Vincent Nicola Santacroce, Head of Research and Development, Poste Italiane S.p.A.25,000Mobile devices supported>99%Availability of mobiledevices15%Improvement in first-attempt mail deliveryBusiness TransformationThe company’s top objectives•• Expand service offerings available at the customer’s home or business•• Improve service quality and reduce delivery times•• Get to market faster with new productsThe resolution•• Initiated “electronic postman” project to equip employees with mobiletechnologies•• Implemented SAP® Afaria® mobile device management solution•• Completed initial implementations in six months and within budgetThe key benefits•• Greater customer satisfaction with multichannel service offerings•• Real-time traceability and tracking of mail and electronic proof of receipts•• Elimination of the technology gap between Poste Italiane S.p.A. and thecompetitionOrganizationPoste Italiane S.p.A.HeadquartersRomeIndustryTransportation and logisticsProducts and ServicesMail services, postal savings,logistics, communications,financial servicesEmployees150,000Revenue€21.7 billionWeb Sitewww.poste.itSAP Business Transformation Study | Transportation and Logistics | Poste ItalianeExecutive overviewSee more metricsRead more
  3. 3. 3 / 6 ©2012 SAP AG. All rights reserved.SAP Business Transformation Study | Transportation and Logistics | Poste ItalianeBringing “il postino” into the mobile ageExecutive overviewCompany objectivesResolutionBusiness transformationFuture plansFor citizens throughout Italy, Poste Italiane S.p.A.means much more than reliable mail service. Inaddition to processing more than 5 billion piecesof mail a year, Poste Italiane and its subsidiariesalso provide postal savings, logistics, mobilecommunications, insurance, and financial services.In total, this large organization directly serves about80% of the country’s 61 million residents.Not long ago, Poste Italiane embarked on aninnovative “electronic postman” initiative to equipthe country’s 44,000 mail carriers with state-of-the-art mobile technology: handheld computers,scanners, printers, and point-of-sale devices. Thegoal is to improve customer satisfaction with anexpanded service portfolio and real-time traceabilityof the mail. This ambitious project enables PosteItaliane to bring a virtual post office to the doorstepsof more than 26 million Italian homes.From the outset, postal officials wanted to supportthis important project with a first-rate mobilemanagement system.“We recognized the needfor centralized control, trouble-free softwaredelivery, and ironclad security,” says Vincent NicolaSantacroce, head of research and development atPoste Italiane. With these objectives in mind, theItalian postal service chose the SAP® Afaria® mobiledevice management solution.5 billionPieces of mail processed a yearfor 26 million Italian homes
  4. 4. 4 / 6 ©2012 SAP AG. All rights reserved.SAP Business Transformation Study | Transportation and Logistics | Poste ItalianeHelping ensure the success of afirst-class projectExecutive overviewCompany objectivesResolutionBusiness transformationFuture plansPoste Italiane must provide universal service forresidents in big cities and in rural areas alike. Andalthough Poste Italiane’s mandate is quite broad, theorganization does not have a monopoly. The postoffice must compete with parcel delivery companies,banks, and insurance providers, among others.Eliminating a potential technology gap betweenPoste Italiane and its competitors was key.Poste Italiane selected the SAP software to supportits mobile strategy for a number of reasons. Postalofficials wanted a solution that could handle multipleoperating systems and different device types.Further, Poste Italiane has been a successful SAPcustomer for many years. The organization uses SAPsolutions for operations such as administration andaccounting, product lifecycle management, datawarehousing, and human resources.Poste Italiane started the project with a pilotimplementation involving two post offices and about500 devices. Employee training was an importantfocus.“I would say that educating our postal workerson the technology and training them properly wasthe major success factor,” notes Santacroce.Based on the success of the pilot, the projectteam then rolled out the solution in Italy’s majormetropolitan areas. The initial phases of the projectwere completed in six months and within budget.These days, Poste Italiane’s expanding mobilenetwork consists of more than 25,000 devices.“With SAP Afaria, we are monitoring our business in real time, and thesuccess of this project will make it easier for us to continue introducinginnovative customer services into the future.”Vincent Nicola Santacroce, Head of Research and Development, Poste Italiane S.p.A.
  5. 5. 5 / 6 ©2012 SAP AG. All rights reserved.SAP Business Transformation Study | Transportation and Logistics | Poste ItalianeSeeing the benefits of mobile servicesExecutive overviewCompany objectivesResolutionBusiness transformationFuture plansPostal workers equipped with mobile devices aredelivering a new generation of services to Italiansacross the country. Instead of traveling to their localpost office, people can now sign electronically fromhome for registered mail, credit cards, phone SIMcards, or even contracts for insurance and financialservices. In some cases, consumers can pay fore-commerce purchases via credit card when the mailcarrier delivers the product.Real-time tracking has helped Poste Italianeoptimize routing and boost first-time delivery ratesto over 87%. Electronic data is immediately availableand eliminates the effort and costs associated withmaintaining handwritten documents.SAP Afaria helps ensure that the entire systemruns smoothly and securely. Administrators canidentify potential problems quickly and avoid servicedisruptions. As a result, Poste Italiane is managingits mobile network with better than 99% availability.Key benefits25,000Mobile devices supported>87%First-time delivery rate>99%Availability of mobile devices15%Improvement in first-attemptmail delivery
  6. 6. 6 / 6Delivering futureimprovementsPoste ItalianeExecutive overviewCompany objectivesResolutionBusiness transformationFuture plansThe mission to deliver superior customer serviceis ongoing at Poste Italiane. The organizationcontinues to extend the electronic postman projectto additional post offices throughout Italy.Poste Italiane also wants to expand its serviceportfolio even further. This includes providingservices such as driver’s license renewals andthe home delivery of medicines from the NationalPharmacy Federation. In fact, mobile technology ishelping the postal service implement new productsand services faster than ever before – whichimproves its ability to compete effectively in today’smore open marketplace.Poste Italiane is a big organization with big plans. Itsultimate goal is to expand mobile technology to allof the country’s mail carriers from Milan to Palermoand at the 14,000 post offices in between.CMP22859 (13/01) ©2012 SAP AG. All rights reserved.
  7. 7. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.© 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.National product specifi cations may vary.These materials are provided by SAP AG and its affi liated companies (“SAP Group”) for informational purposes only, withoutrepresentation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials.The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanyingsuch products and services, if any. Nothing herein should be construed as constituting an additional warranty.SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks ofSAP AG in Germany and other countries.

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