Your Greenway PrimeSuite® Client Services Team
Project Manager ‐ The designation of key people to the Client Services team will be an integral part of the success of
the implementation. Greenway will designate a project leader, called Project Manager to perform the Team Lead
functions of the implementation. Your implementation will benefit from the work of one of our Project Managers, all of
whom have extensive practice management experience. The Greenway Project Manager will be responsible for
overseeing all aspects of the implementation process. Soon after your contract is finalized, a Greenway Project
Manager will contact you to schedule a Kick‐Off Conference Call. This call will provide your staff with an introduction to
your Greenway Team members and marks the official transfer of activity coordination from the Greenway Sales staff to
your Client Services Team. During the Kick‐Off call, we will answer any questions you may have about the process of
implementing PrimesSUITE®, clarify and confirm expectations for project timelines, and discuss any special needs or
concerns you may have. The call will be documented by the Project Manager and you will receive a copy. We ask that
you review the report and indicate your acceptance of the cancellation notification to the Project Manager within 48
hours of receipt. Your Project Manager will be your main point of contact throughout the implementation. They will
work remotely to ensure the success of your implementation, overseeing all aspects of the implementation process.
They will be in contact with you weekly during the active periods of your implementation. If a portion of your
implementation is on hold or scheduled for dates further than ninety (90) days, your Project Manager will suspend
weekly calls until you are ready. Once your project is completed, the Project Manager will transition you to our
Customer Support team.
Your Project Manager is Joy Coy and their contact information is: 404‐357‐3752 or firstname.lastname@example.org
Practice Implementation Specialist / Clinical Implementation Specialist – Working closely with your Project Manager
will be your software specific Implementation Specialists. Each Implementation Specialist will work with you during
your IDA (In‐Depth Analysis: workflow analysis). The IDA will be completed either onsite or remotely depending upon
which plan you purchased. Your project plan will be fully discussed and documented during this phase. The
Implementation Specialist will also be responsible for identifying any workflow changes that may be necessary to
maximize the effectiveness of PrimeSUITE® in your office.
Following this analysis, your Implementation Specialist will submit a report to you and to Greenway Management
detailing their findings and recommendations to ensure a smooth and successful implementation. Your Greenway
Implementation Specialists will become your ally in establishing and implementing the PrimeSUITE® solution in your
office, and will be responsible for a smooth and efficient transition to the utilization of your new system. The
Implementation Specialist’s primary focus during your project will be training and supporting your staff to ensure your
Solutions Services Specialists: The second phase of your deployment is your Practice Customer Data Build . You will
work with this team of specialists, who will introduce you to PrimeSUITE® and will work with you to build your
PrimeSuite database. They will review your New Customer Workbook and make recommendations based on your
information with the goal of ensuring your success. Just before go live, a Solutions Services Specialist will review your
system set up to ensure that everything is complete and ready to go.
Implementation Resources: – Just prior to go‐live, your staff will work with your Implementation Specialist or our
Implementation Resources, at or near your office, to receive training on the areas of PrimeSUITE® which they will use to
accomplish their daily tasks in your office. Your Implementation Specialist/Resource will also work with your staff during
the go‐live period, focusing on the efficient operation of your office to ensure a smooth and stable patient flow.
Greenway Technical Services Field Engineer – Dedicated to the technical side of your
deployment, a Greenway Field Engineer will provide you with any recommendations for change that will allow
your new PrimeSUITE® system to operate efficiently. Your field engineer is available to discuss any and all technical
issues directly with your local IT vendor. Finally, your field engineer will
coordinate the set‐up and installation of your new equipment immediately prior to training and go live on PrimeSUITE®.
Greenway Migration Specialist – Our customers strongly believe, as do we, in the effective use of data accumulated in
their old practice management system as they transition to using PrimeSUITE®. This means migrating data appropriate
for use, as well as cleaning up old or expired data before it is migrated to your new system. Starting early in your
implementation, you will work with one of our Migration Specialists to determine the best strategy for retaining useful
data and for cleaning up data you do not wish to migrate. Your Migration Specialist will also be responsible for
executing this strategy immediately prior to your go‐live, electronically
migrating data from your old system to PrimeSUITE®.
Account Management/Inside Sales Team– Our inside sales staff is available to assist you with purchasing of additional
hardware after you have signed your contract. Your assigned Account Manager Representative is assigned by State:
States: AL, DE, DC, MD, NC, NJ, PA, SC and VA ‐ Account Manager: Jeffrey Jenkins ‐ email:
email@example.com ‐‐ Inside Sales Representative: Lyndi Mashburn – phone: 678.839.4255 – email:
States: CT, FL, ID, MA, ME, MI, MN, MT, ND, NH, NY, RI, SD, VT and WI ‐ Account Manager: Will Lewis ‐ email:
firstname.lastname@example.org ‐‐ Inside Sales Representative: Dustin White ‐ phone: 678.839.4228 ‐ email:
States: IA, IL, IN, KY, MO, OH, TN and WV ‐ Account Manager: Haley Scudder ‐ email:
email@example.com ‐‐ Inside Sales Representative: Jeff Waldrop – phone: 678.839.4294 – email:
States: AR, GA, KS, LA, MS, NE, OK and WY ‐ Account Manager: Heather Ivey ‐ email:
firstname.lastname@example.org ‐‐ Inside Sales Representative: Valarie Butler – phone: 678.839.4217 – email:
States: AK, AZ, CA, CO, HI, NM, NV, OR, TX, UT and WA ‐ Account Manager: Rian Faircloth ‐ email:
email@example.com ‐‐ Inside Sales Representative: Jake Norton – phone: 678.839.4355 – email:
Greenway is dedicated to providing a strong, committed team to work with you to ensure your experience is a success.
Remember, your main point of contact should always be your Project Manager but should you feel the need to escalate
a concern you can contact one of the Client Services Directors. Keep in mind the Directors, having not been directly
involved in your implementation will need to reach out to your project team to research any concerns for you. When
escalating an issue, please provide the following information in your email: Your Site Number and Name, a brief
statement of the issue, your contact information and the best time you can be reached.
Director of Implementations Sabrina Reasor Phone: 678‐839‐4324 Email: firstname.lastname@example.org
Director of Logistics Brent Ewing Phone: 678‐839‐4361 Email: email@example.com
Director of Training Diane Nivens Phone: 678‐839‐2222 Email: firstname.lastname@example.org
Director of Solutions Meme Gerena Phone: 678.839.4264 Email: email@example.com