REWARDS FOR BUSINESS <ul><li>How to reward customers, create a loyal fan base and transform your customers’ experience </l...
Suzi Dafnis <ul><li>Australian Businesswomen’s Network </li></ul>Rewards for Business
Q&A Rewards for Business Enter Question. Click SEND.
Rewards for Business TWITTER Follow along @suzidafnis Use tag:  #abnrewards Debra: @debratemplar Clare: @AmericanExpress J...
Sponsored By: www.amexforbusiness.com.au
Rewards for Business Debra Templar The Templar Group Jenn Lim Delivering Happiness Clare Kinsey Membership & Rewards , Ame...
Rewards for Business Debra Templar Speaker, Author, Businesswoman The Templar Group Twitter:  @debratemplar Website:  www....
Rewards for Business Reward Your Customers Debra Templar
Rewards for Business
Rewards for Business
Rewards for Business
Rewards for Business
Rewards for Business DISCOUNT   CUSTOMERS:  They shop our stores frequently but make their decisions based on the size of ...
Rewards for Business DISCOUNT   CUSTOMERS:  They shop our stores frequently but make their decisions based on the size of ...
Rewards for Business
Rewards for Business
Rewards for Business
Rewards for Business Clare Kinsey Strategy & Planning Manager,  Membership and Rewards ICSS American Express Australia Lim...
Rewards for Business
Rewards for Business
Rewards for Business
Rewards for Business
Rewards for Business
Rewards for Business Jenn Lim CEO and Chief Happiness Officer  of Delivering Happiness,  Culture Book Creator and  Consult...
Rewards for Business Delivering Happiness
Rewards for Business Doing Things Differently
Rewards for Business Core Values 1. Deliver WOW through service
Rewards for Business Customer Service Spirit
Rewards for Business Rewarding Zappos Customers
Rewards for Business Culture  & Customer Service
Rewards for Business Mission and Movement
Delivering Happiness
Rewards for Business Debra Templar Jenn Lim Clare Kinsey Q&A Use the Question Pane to Ask Your Questions
Sponsored By: www.amexforbusiness.com.au
Rewards for Business Debra Templar Jenn Lim Clare Kinsey Thank You
Become a member today. www.abn.org.au Rewards for Business
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Rewards for Business Webinar

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How to reward customers, create a loyal fan base and transform your customers' experience

The way that we interact with customers has changed. The environment for businesses has transformed over recent years. Client expectations are higher and the level of transparency and involvement that many customers expect has been 'turned on its head'.

So, how do you reward and thank the very people who are keeping you in business and driving new business to you?
Rewards for Business is a new webinar, presented by the Australian Businesswomen's Network and sponsored by American Express.
During this webinar, we'll look at:
- Ideas to transform the client experience and blow the competition away
- Rewards programs that work (and which ones don't)
- The mechanics of fueling customer evangelism
- Simple ways to make a big impact
- Are all customers created equal? We'll take a look
- Why generosity is your secret weapon
- How today's business environment demands more from you


With real-life examples, we'll see how some of the world's great businesses are winning the hearts and minds of their customers, and how you can too.

Guest speakers:

Debra Templar, The Templar Group
(bio and pic coming Thursday)
Here details are here: http://www.thetemplargroup.com.au

Here's something to start with:
Debra Templar is one of Australia’s leading retail enthusiasts, keynote speakers and business coaches. She has an abundance of retail experience, including sales (retail and direct sales), management, merchandising, customer service, and so much more. Her articles and seminars are an inspiration to many, many retailers who work hard every day to build their businesses. She is a regular contributor to Australian Business Solutions, StartUp Smart Daily, and Greenworld.


Claire Kinsey, American Express

Zappos Speaker - Jenn Lim

Published in: Education, Business, Technology
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Rewards for Business Webinar

  1. 1. REWARDS FOR BUSINESS <ul><li>How to reward customers, create a loyal fan base and transform your customers’ experience </li></ul>
  2. 2. Suzi Dafnis <ul><li>Australian Businesswomen’s Network </li></ul>Rewards for Business
  3. 3. Q&A Rewards for Business Enter Question. Click SEND.
  4. 4. Rewards for Business TWITTER Follow along @suzidafnis Use tag: #abnrewards Debra: @debratemplar Clare: @AmericanExpress Jenn: @DHMovementCEO
  5. 5. Sponsored By: www.amexforbusiness.com.au
  6. 6. Rewards for Business Debra Templar The Templar Group Jenn Lim Delivering Happiness Clare Kinsey Membership & Rewards , American Express
  7. 7. Rewards for Business Debra Templar Speaker, Author, Businesswoman The Templar Group Twitter: @debratemplar Website: www.thetemplargroup.com.au
  8. 8. Rewards for Business Reward Your Customers Debra Templar
  9. 9. Rewards for Business
  10. 10. Rewards for Business
  11. 11. Rewards for Business
  12. 12. Rewards for Business
  13. 13. Rewards for Business DISCOUNT CUSTOMERS: They shop our stores frequently but make their decisions based on the size of our markdowns – our discounts.
  14. 14. Rewards for Business DISCOUNT CUSTOMERS: They shop our stores frequently but make their decisions based on the size of our markdowns – our discounts.
  15. 15. Rewards for Business
  16. 16. Rewards for Business
  17. 17. Rewards for Business
  18. 18. Rewards for Business Clare Kinsey Strategy & Planning Manager, Membership and Rewards ICSS American Express Australia Limited Twitter: @AmericanExpress Website: www.membershiprewards.com.au
  19. 19. Rewards for Business
  20. 20. Rewards for Business
  21. 21. Rewards for Business
  22. 22. Rewards for Business
  23. 23. Rewards for Business
  24. 24. Rewards for Business Jenn Lim CEO and Chief Happiness Officer of Delivering Happiness, Culture Book Creator and Consultant at Zappos Twitter: @DHMovementCEO Website: www.deliveringhappiness.com
  25. 25. Rewards for Business Delivering Happiness
  26. 26. Rewards for Business Doing Things Differently
  27. 27. Rewards for Business Core Values 1. Deliver WOW through service
  28. 28. Rewards for Business Customer Service Spirit
  29. 29. Rewards for Business Rewarding Zappos Customers
  30. 30. Rewards for Business Culture & Customer Service
  31. 31. Rewards for Business Mission and Movement
  32. 32. Delivering Happiness
  33. 33. Rewards for Business Debra Templar Jenn Lim Clare Kinsey Q&A Use the Question Pane to Ask Your Questions
  34. 34. Sponsored By: www.amexforbusiness.com.au
  35. 35. Rewards for Business Debra Templar Jenn Lim Clare Kinsey Thank You
  36. 36. Become a member today. www.abn.org.au Rewards for Business

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