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Rewards for Business Webinar

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How to reward customers, create a loyal fan base and transform your customers' experience …

How to reward customers, create a loyal fan base and transform your customers' experience

The way that we interact with customers has changed. The environment for businesses has transformed over recent years. Client expectations are higher and the level of transparency and involvement that many customers expect has been 'turned on its head'.

So, how do you reward and thank the very people who are keeping you in business and driving new business to you?
Rewards for Business is a new webinar, presented by the Australian Businesswomen's Network and sponsored by American Express.
During this webinar, we'll look at:
- Ideas to transform the client experience and blow the competition away
- Rewards programs that work (and which ones don't)
- The mechanics of fueling customer evangelism
- Simple ways to make a big impact
- Are all customers created equal? We'll take a look
- Why generosity is your secret weapon
- How today's business environment demands more from you


With real-life examples, we'll see how some of the world's great businesses are winning the hearts and minds of their customers, and how you can too.

Guest speakers:

Debra Templar, The Templar Group
(bio and pic coming Thursday)
Here details are here: http://www.thetemplargroup.com.au

Here's something to start with:
Debra Templar is one of Australia’s leading retail enthusiasts, keynote speakers and business coaches. She has an abundance of retail experience, including sales (retail and direct sales), management, merchandising, customer service, and so much more. Her articles and seminars are an inspiration to many, many retailers who work hard every day to build their businesses. She is a regular contributor to Australian Business Solutions, StartUp Smart Daily, and Greenworld.


Claire Kinsey, American Express

Zappos Speaker - Jenn Lim

Published in: Education, Business, Technology
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Transcript

  • 1. REWARDS FOR BUSINESS
    • How to reward customers, create a loyal fan base and transform your customers’ experience
  • 2. Suzi Dafnis
    • Australian Businesswomen’s Network
    Rewards for Business
  • 3. Q&A Rewards for Business Enter Question. Click SEND.
  • 4. Rewards for Business TWITTER Follow along @suzidafnis Use tag: #abnrewards Debra: @debratemplar Clare: @AmericanExpress Jenn: @DHMovementCEO
  • 5. Sponsored By: www.amexforbusiness.com.au
  • 6. Rewards for Business Debra Templar The Templar Group Jenn Lim Delivering Happiness Clare Kinsey Membership & Rewards , American Express
  • 7. Rewards for Business Debra Templar Speaker, Author, Businesswoman The Templar Group Twitter: @debratemplar Website: www.thetemplargroup.com.au
  • 8. Rewards for Business Reward Your Customers Debra Templar
  • 9. Rewards for Business
  • 10. Rewards for Business
  • 11. Rewards for Business
  • 12. Rewards for Business
  • 13. Rewards for Business DISCOUNT CUSTOMERS: They shop our stores frequently but make their decisions based on the size of our markdowns – our discounts.
  • 14. Rewards for Business DISCOUNT CUSTOMERS: They shop our stores frequently but make their decisions based on the size of our markdowns – our discounts.
  • 15. Rewards for Business
  • 16. Rewards for Business
  • 17. Rewards for Business
  • 18. Rewards for Business Clare Kinsey Strategy & Planning Manager, Membership and Rewards ICSS American Express Australia Limited Twitter: @AmericanExpress Website: www.membershiprewards.com.au
  • 19. Rewards for Business
  • 20. Rewards for Business
  • 21. Rewards for Business
  • 22. Rewards for Business
  • 23. Rewards for Business
  • 24. Rewards for Business Jenn Lim CEO and Chief Happiness Officer of Delivering Happiness, Culture Book Creator and Consultant at Zappos Twitter: @DHMovementCEO Website: www.deliveringhappiness.com
  • 25. Rewards for Business Delivering Happiness
  • 26. Rewards for Business Doing Things Differently
  • 27. Rewards for Business Core Values 1. Deliver WOW through service
  • 28. Rewards for Business Customer Service Spirit
  • 29. Rewards for Business Rewarding Zappos Customers
  • 30. Rewards for Business Culture & Customer Service
  • 31. Rewards for Business Mission and Movement
  • 32. Delivering Happiness
  • 33. Rewards for Business Debra Templar Jenn Lim Clare Kinsey Q&A Use the Question Pane to Ask Your Questions
  • 34. Sponsored By: www.amexforbusiness.com.au
  • 35. Rewards for Business Debra Templar Jenn Lim Clare Kinsey Thank You
  • 36. Become a member today. www.abn.org.au Rewards for Business

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