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Customer feedback is an essential part of developing the right products and services and knowing if you're on track with what your market wants.
But, what does it take to have a clear aim, to ask the right questions and to design Feedback Surveys that meet your business needs.
Kate Tribe, of Tribe Research was our guest on 27 March as part of this hands-on masterclass.
Kate reviewed three member surveys, highlighting their effectiveness and suggesting improvements.